International Women's Day 2023

International Women’s Day 2023 – How can the PR industry evolve for the better?

Does the world really still need International Women’s Day? For all those asking this question, the answer is very much ‘yes’. Gender inequality continues to thrive in 2023 – especially when it intersects with racism, homophobia, transphobia, classism, ableism – the list goes on.

And despite being made up of a workforce filled with women – a 67% majority, apparently – PR has a gender problem.

Here are takes from women working in comms on how the industry can evolve and why International Women’s Day should be circled on the calendar:

‘When misogyny is still allowed to breed in our society, at the highest levels and most trusted ranks, we need counter pressures to dismantle toxic views which seek to constrain and harm women – be that at work, at home, or in society at large,’ believes Ketchum’s Alicia Solanki.

‘For that reason, IWD is critical and absolutely has a place in 2023. The dialogue must not stop once IWD has passed, but it is fine if on this day specifically, we crank up the volume’.

Break up bias in the boardroom

‘We have to address the fact that women and ethnic minorities are still not being represented enough in companies. 2022 stats show us that in the UK only 19.7% of employees on boards are women – why is this? Because patriarchy is rife on company boards. Also in the UK, the employment rate in every ethnic group was higher for men than women.

‘My experience working in PR and as the owner of a PR agency, is that when dealing with some male clients, I’m not taken seriously. Despite running our own business and managing their brand and reputation, we see a lot of mansplaining. This isn’t across the board, and things are improving but we still feel we’re working hard to have a seat at a very male table.’
Sophie Kermani, director at In The Bag PR

‘As ever, there are benefits to having PR people more closely represent the societies in which we live. As PR practitioners, we aim to communicate messages effectively to various audiences. Having a diverse team that reflects the demographics of those audiences can help ensure that messages are communicated in a way that resonates with them as well as results in more creative and innovative solutions to communication challenges. Overall, ethnic diversity in the PR industry can lead to better communication, increased innovation, and more inclusive and respectful messaging.’
Hanisha Ganwani, senior PR manager for Global University Systems

‘Like many industries, women still have to choose between a career and a family. Hopefully, now more men are taking paternity leave, we might start seeing the balance change.’
Claire Powell, managing director of The CAN Group

Drop the tokenism

‘While the workplace has become a lot more accommodating for women, there’s still a lot of headway to be made.

‘A lot of LGBTQ+ people often get put into a separate box or seen as the ‘token diverse person’ that companies can use to promote during Pride month. In reality, I don’t want to be seen as any different, which is why a lot of people don’t even express labels when at work.

‘In a PR agency, you’re often in communication with an in-house representative that’s older and typically male, so you definitely get the odd person speaking over you and subtly treating you differently. It’s especially hard when you’re at the start of your career and trying to gain more confidence in a new industry’.
Stacie Plast, Senior account executive at Stone Junction

Drop the ageism

‘I think that there are still divides when it comes to women in PR and ageism is one of those.

‘In many circles, PR is seen as a young person’s industry and when women go on maternity leave this can mark a dramatic change in their career. Being able to come back on a flexible or part-time basis can be hard and I believe that we often lose women who hold huge value and experience because making it work is just too hard.’
Natalie Trice, PR author, PR coach, PR trainer, Devon Trice Public Relations

‘There has been a huge issue around ageism in PR; a typical PR worker would be cited as a female in her 20s. Women in PR’s recent survey showed over 34% of women working in comms have experienced ageism in the workplace. However, businesses are now waking up to the wealth of experience and knowledge that those of us who have been around for longer can bring.’
Sara Mak, PR & external communications manager for Verastar

No ‘gender-washing’

‘Say no to gender-washing BS. Businesses need to set themselves real goals to deliver on inclusion, equality and equity. Transparency, accountability and measurement are critical to track real progress. How can we assess progress if we don’t know what it is we’re measuring? In the data economy, the PR industry needs to get better at using data insights to inform the right strategy, create the right vision and achieve.’
Claire Williamson, founder and managing director of Resonance, current PRCA Council Chair, and co-chair of the PRCA AR Group

Be transparent on pay

‘I think businesses in the private sector need to be transparent about salaries. But I think the real changes can then only come from individuals. Bias needs to be called out, whether it’s racism, sexism or transphobia – those who see it happening and let it slide are just as complicit.’
Jessica McDonnell, account manager for Source PR

‘As a Black woman working in PR, I think in order to address all the intersectionalities of gender, sexuality and race within pay and promotions, there needs to be honest and transparent conversations within the workplace. This would create transparency for marginalised groups to see how they compare with other counterparts (males, white people, cis people, etc). If we are transparent about pay scales and the reasons behind it, then there is no room for gaps. This gives everyone a level playing field to progress in comparison to others.’
Buce Satimburwa, account executive at Full Fat

‘We need to stop making excuses for the reasons things happen in the workplace. If you’re struggling to attract diverse talent, check your company culture, policies and external comms. If you are attracting diverse talent but seeing them check out, lift the lid on your employee experience and career development touchpoints. Do more to promote and champion diverse talent into the board – you can’t be what you can’t see which will continue to inflame the promotion and pay gap across gender, race or sexuality.’
Alicia Solanki, chief client and innovation officer at Ketchum UK

Don’t be part of the problem

‘PR and the press in general is, crucially, part of the problem. One scan of articles focus in on women’s marital status, weight and whatever else women are spoon-fed on a daily basis to erode their joy. While countless aggressive murders, crimes and violence committed by men, are simply reported as ‘genderless’ crimes. Oh, unless it’s a debate on transgender women in prison… yikes.

‘There is a huge disconnect between the women working in PR and the output of commentary through journalism. This is because it is still male voices that dominate the actual news. Men occupy the vast majority of management and a majority of the jobs in journalism, which means that their narrative is the one represented. There’s still very much a double-standard in the PR industry, too.’
Faye Lewis, head of comms at Viva!

‘I personally still believe there is a lack of education of what Public Relations is, even in today’s world of 2023 (though I feel it’s getting there, we are not there yet). Many still think PR is some form of advertising, marketing or just going out to fancy events.

‘Because of the lack of knowledge, I believe it’s not deemed as important compared to other industries, which is why I believe women are not taken as seriously. This reflects on how women are perceived.

‘Education is needed for PR to be taken more seriously and it should rank among the top of the industry sectors – this would change the dynamic of any issues.’
Am Golhar, media voice and founder of Abstract PR

Set tangible targets for improvement

‘Companies and organisations should commit to creating tangible and achievable targets to close the gender/race/sexuality pay and promotion gaps. This should include setting specific goals for hiring more women, people of colour and members of the LGBTQ+ community, and creating transparent processes for evaluating and promoting them.’
Alana Panton, founder of AP Comms

Show up

‘I think that newer generations reaching the PR industry won’t stand for disparities in gender, race, pay or the like, and rightly so. Some businesses naturally adopt best practice in these areas, but with talent shortages being felt across the industry, it’s going to force all business leaders to show up for this generation – they want to see people doing the right thing or they’ll disengage entirely.

‘There needs to be firm action taken when sexism, racism, ageism or any other form of discrimination is experienced. We have brought contracts to a close that haven’t afforded members of my team the respect they deserve, and I will continue to put people over profits when it comes to addressing behaviours that are not welcome in 2023.’
Alia Al-Doori, Managing Director at Pearl Comms

Provide time for personal development

‘In 2023, there are so many amazing opportunities for women in PR, from leadership courses to workshops and panel discussions – I think it’s imperative that agencies not only encourage their employees to take these opportunities but ensure that they are given the time and support to be able to do so.

‘There are many PR agencies whose lack of diversity is a huge issue that they are just ignoring, and, with so many talented people in the PR world, there’s just no excuse for it!’
Maisie Bamford, PR account director at Tank

Remember why International Women’s Day is still necessary

‘IWD is still important in 2023 because the challenges women face haven’t gone away. It’s the obvious things like the gender pay gap, yes, but it’s also the way every woman I know insists on a text to make sure their friend got home safe and refuses to walk alone at night.

‘It’s the ‘someone’s on their monthly’ comments and the way that I still have to explain to the men I love why I don’t feel as safe or as seen or as heard as they do. It’s how being sexually harassed is literally just a given and my friends and I have unspoken methodologies to protect ourselves and others when we go out for drinks. It’s how music, art and activities enjoyed and/or created primarily by women are belittled and dismissed. How the media would rather discuss female politicians and celebrities weight gain and fashion choices than their policies and actions. How men can get away with saying and doing and being things that women cannot.

‘It’s all the tiny little things I have to take into account, the self-defensive thoughts and actions that have become habit, that I’ve been told by men is ‘a bit paranoid’ or ‘a bit much’. The little things are the hardest to fix – it’s not something that can change overnight – but IWD is about giving women of all races, nationalities, religions and experiences the space and the platform to make their voices heard.’
Leigh-Ann Hewer, account manager at Carnsight Communications

‘Although gender equality is widely understood in many societies, far too many individuals still believe ‘feminism has gone far enough’, some men and women are still reluctant to use the label ‘feminist’, and the popularity of misogynists like Andrew Tate evidences that women’s rights and opportunities are still not guaranteed. Marking International Women’s Day reminds us that there are many different ways to ‘be’ a woman, that womanhood is intersectional with ethnic, racial, LGTBQ+ and disability status complementing our identities and presenting new challenges and opportunities, and that every woman has a different story to tell and something unique to offer the world.’
Aimee Treasure, marketing director at Templeton and Partners

For more on the experiences of women throughout the creative industries in the UK, check out our accessmatters series, including The Social Mobility Foundation’s Sarah Atkinson, the Taylor Bennett Foundation’s Melissa Lawrence and InFusion Comms’ Sara Hawthorn

Interview with The CAN Group's Claire Powell on entertainment PR

‘Brief, brief, brief!’ – The CAN Group’s Claire Powell on providing premier PR for the entertainment industry

‘I never set out with the desire to be in the industry,’ says media, PR and events expert Claire Powell, founder of The CAN Group.

Claire Powell

‘I started working with an events company, undertaking their marketing, when I was approached to work on a new group that were just starting off called Take That.’

At the forefront of the creative industries for almost three decades, Claire’s start with an 18-month tour with Gary, Mark, Robbie, Jason and Howard led to a series of magazine roadshow tours that gave bands like Boyzone, West Life, Ant & Dec and Peter Andre their big breaks.

‘I’ve had so many amazing moments over the years, and worked with many incredible people and businesses, but what continues to drive me is helping people achieve their dreams. My team and I sit with our clients regularly to discuss their ambitions and wishes, and we create plans to make this happen’.

Read on for Claire’s experiences in entertainment PR, the impact of social media on the industry and her thoughts on 2023’s awards season controversies.

How has the entertainment PR industry changed throughout your career?

To use the word ‘massively’ would be an understatement. Long gone are the days when you would create a plan with the media, because there are so many different platforms and outlets now – covering all is a huge task. Previously, you could make major announcements in special agreements with publications, but with mobile phones and social media, pictures can go all over the world in a matter of minutes which makes it difficult to control and secure an exclusive deal.

How has the growth of social media changed ‘traditional’ PR?

There will always be a need for some of the conventional functions that PR has always offered. Even with more digital approaches, traditional methods will be at the crux of the campaigns and keeping good working relationships with journalists is a must. These are the tools of our trade.

However, there has been change particularly with social media and the rise of influencers, and the general decline in readership of magazines and newspapers. So much news is readily available now at our fingertips, which is really sad for journalists and publishers as we see more and more conventional sources of information fold.

You also work in the beauty space – what are the big differences between the entertainment and beauty spheres, and what are the crossovers?

Entertainment is about creating big story lines and it is very picture-based, while beauty is about the products, the people behind the brand and finding a unique point of difference from your competitors. Both require forward-planning, creative strategy, and thinking outside the box to maximise opportunities and get the best coverage for your client – no matter the industry they are in.

It is never a ‘one size fits all’ approach. We work with our clients to create bespoke campaigns that are right for them, and their end goals.

Crisis comms is becoming even more important – what advice would you give to fellow PRs with clients in reputational trouble?

Brief, brief, brief! Be sure to research what they are walking into and only go to a journalist that understands the client you are talking about. It is about protection. Keep to the truth, the facts and guide your client though this critical stage. So many PR and management companies don’t do this in a carefully controlled way which can lead to more damaging situations later down the line.

What is your take on the controversy surrounding this year’s Oscars nominations – does the PR process for performers during Awards season need to change?

I’ve read about the celebrity guerrilla campaign to endorse Andrea Riseborough’s Best Actress nomination. The film didn’t perform well at the box office, but in the final weeks of voting for the 2023 Oscar nominees, it received endorsement from Charlize Theron, Jennifer Aniston and Kate Winslet praising the performance.

It is a difficult one to comment about as nobody knows what happens behind the scenes – maybe these celebrities watched the film and really liked it! But with any award seasons, the nominees will campaign and appear on popular talk shows to discuss their excitement for the upcoming events. Personally, I wouldn’t be surprised if this activity is taking place prior to the nomination announcement.

However, I strongly believe awards should be given upon merit and would like to believe a good performance will prosper, and the award will be given to the rightful winner on the night.

What are the big trends the PR industry should be prepared for over the next few years?

I think the cost-of-living crisis will continue to be an important consideration for everyone.

Customers will be making more considered purchase decisions, and brand or spokesperson communications should be aware of this. You often see a lot of brands and celebrities making tone deaf comments with long-standing consequences to their reputation, often beyond the point of repair.

While agencies need to ensure that their PR strategies reflect their client’s business need, all PR plans need to be flexible and responsive to the client’s market. The past has shown all of us that things can change overnight, so you need to be willing to adapt too.

For more on responsive PR, check out our previous piece ‘Reactive PR: Turning something out of nothing‘. Want to connect with entertainment media? Find out more about the Vuelio Media Database here

Prime Minister Rishi Sunak's first 100 days in office

Looking back at Prime Minister Rishi Sunak’s first 100 days in office

Looking ahead to Chancellor Jeremy Hunt’s spring budget on 15 March, it appears Prime Minister Rishi Sunak may be in a better position than initially expected, with The Guardian reporting that the Office for Budget Responsibility (for the 2022-23 financial year) has said that cumulative borrowing is £30bn less than expected at £108.7bn. However, perhaps the most acute short-term policy challenge comes from the current situation with the public sector and the ongoing strike action across sectors.

On 2 February, Sunak marked 100 days in office. The party placed its hopes in Sunak – he has lasted longer than his predecessor (Liz Truss) and has shown confidence in his ability to stabilise the economy, but with ongoing strikes, a crisis with the NHS and bad poll ratings, the question remains over his future electoral performance.

Writing in The Sun newspaper, Sunak asked the voting public not to judge him on his first days in office. He claims he has stopped the freefall in our economy, slowed the increase in mortgage rates and heavily stepped-up support for Ukraine, sending not just weapons and ammo but now heavy tanks also. Prior to this, Sunak made his name as Chancellor of the Exchequer under former Prime Minister Boris Johnson, with the furlough scheme credited by some sections of the press and politics with saving millions of jobs as COVID-19 brought the economy to a standstill.

As Prime Minister, Rishi has kept the economy at the forefront of his policies. Alongside Chancellor Jeremy Hunt, Sunak has stressed the importance of tackling inflation. Despite this, while borrowing is far lower than expected, inflation is still higher than expected and shows no sign of lowering.

Another fundamental problem prior to Sunak taking office was the issue of uniting the party. While promising to bring back a strong party to govern the country, Rishi instead appointed a Home Secretary who had broken the ministerial code, was also forced to dismiss party chairman Nadhim Zahawi over his tax affairs, and allowed for a climate whereby Sir Gavin Williamson was forced to quit over a series of abusive messages to the chief whip. More recently, issues have risen concerning Deputy Prime Minister and Justice Secretary Dominic Raab, who has been interviewed as part of an ongoing investigation into claims he bullied civil servants, as well as the latest scandal involving Boris Johnson’s loan being secured by the chair of the BBC.

Sunak’s need to discipline his cabinet, could have influenced Britons in seeing labour as having the ability to handle issues better, by 29% to 21%.

Going into 2023-2024, Sunak has set five clear priorities or ‘urgent tasks’. The first is to halve inflation, claiming that bills are too high and increasing the issues surrounding the cost-of-living crisis. He aims to help families with £26bn of Government support as an answer to this. His second promise is to grow the economy, creating better-paid jobs and opportunity across the country. Sunak’s third promise involves the aim of reducing national debt to ensure a bright future of public services. His fourth priority lies with the mounting issues facing the NHS, claiming that ‘waiting lists will fall and people will get the care they need more quickly’. His last promised task involves passing new laws to stop small boats, essentially ensuring ‘that if you come to this country illegally, you are detained and swiftly removed’.

The Prime Minister acknowledged the vision he set out may not be delivered in its entirety this year, but concluded: ‘I will only promise what I can deliver, and I will deliver what I promise’.

For regular updates on what is happening in UK politics and public affairs, sign up to our weekly Point of Order newsletter, going out every Friday morning.

Newsjacking

Tips for spotting the best newsjacking opportunities

This is a guest post from Alice James, a strategic and creative freelance digital PR, specialising in reactive approaches.

What is newsjacking? Newsjacking is often described as a brand marketing tactic where a brand responds to news or social media trends. Think Ryanair’s witty responses to the wider news agenda.

Tweet from Ryanair

In the PR world, however, newsjacking is a complimentary link building tactic used by digital PRs to gain coverage for a brand and their website. In a nutshell, a Digital PR professional will monitor the media and news to find opportunities for brands to be centerstage with expert insight and exclusive commentary.

It is fast paced, and extremely reactive, but a solid way to earn valuable media coverage. When newsjacking is used as part of a wider PR strategy, it can accelerate expertise, authority, and trustworthiness of a brand – all key markers that Google considers when evaluating your content and website.

So, if you’re looking for a budget friendly way to earn coverage (which could lead to better rankings!), this article will teach you how to spot the best newsjacking opportunities.

How to Spot the Best Newsjacking Opportunities

Utilise Twitter

PR and Media professionals have a strong community on this social media platform. But if you’re keen to capitalise on newsjacking opportunities, you can search through the popular ‘journorequest’ hashtag. Here, you’ll find journalists from all sorts of publications or freelancing who are looking for products to review, expert insights for their articles, or for case studies to include in write ups.

If you’ve got a good list of associated keywords for your services or products, you can use this as part of your search to refine the opportunities available to you. For example: ‘#JournoRequest marketing’

More often than not, a journalist will include their email either in the request, on their profile, or ask you to DM them with a response if you fit the bill.

As Twitter is a public forum, it goes without saying that you need to act fast on these requests. Many other PRs or even brands and businesses themselves will be looking for the same opportunities.

For more on connecting with journalists, read our previous piece ‘6 reasons to stop using #JournoRequest and start using the Journalist Enquiry Service‘. 

Connect with people on forums

Forums are a great place to connect with prospective customers, and to understand the nuances of their ‘pain points’.

Popular forums such as Reddit and Quora are a great place to find trending niche topics, and can give you a unique opportunity to draft some exclusive commentary before pitching to journalists in the field.

While this treasure trove might not have direct opportunities to earn some coverage, it will give you a view on what your prospective audience wants to talk about.

Immerse yourself in the news cycle

In this day and age, with push notifications and the urgency of social media, it is hard to avoid the news. I recommend taking the time to curate your read list and get to know exactly what the press reports on in your industry (and beyond!).

Staying on the pulse of relevant news will give you real-time insight into what your target audience is digesting.

Get ahead of the news

Being immersed is a good place to start, but if you’re able to get ahead of the news, it can be in your favour for a truly reactive approach to PR. I recommend following popular reporting bodies, such as YouGov or ONS, to access exclusive data before it gets reported on by the media.

The ONS event calendar also details upcoming releases which can be searched by keyword. This means you can prepare some reactive content ahead of time and update it when the data is released, before pitching to journalists at exactly the right time.

Follow journalists in your industry

If you are an active Twitter user, consider following journalists in your business or industry. Not only will this create an additional touch point for any instance where you do want to speak to them, but it will also give you insight into the kinds of topics they specifically report on, and the content which does well with your target press.

Being selective in your reactive outreach may seem counterintuitive if your goal is to gain volume coverage. But without pitching to the right people, your carefully put together insight won’t get the pick up it deserves!

Check out more advice on reaching out to the media: ‘How to start your media outreach to gain coverage… without annoying journalists’

In summary:

• When it comes to successful newsjacking, it pays to be quick and have your finger on the pulse of your industry.
Connecting with the press is key. Whether it is with journalists themselves, or simply following your ‘dream publications’ – follow and network with them to understand the kind of content which does well with your audience.
• Although newsjacking is a reactive approach, there’s a lot of preparation you can do ahead of time to improve success rates by preparing comments and insight and adjusting details when the news breaks.

For alternatives to #JournoResources, see how the ResponseSource Journalist Enquiry Service can connect you with journalists writing about your niches directly. 

Want to find journalists in your sector and start building relationships? Try the Vuelio Media Database

What is happening in finance

Communicating with finance clients and consumers: Tank’s head of PR Martyn Gettings

Financial services is heavy in responsibility and regulation – particularly in 2023, as the cost-of-living crisis continues to stretch budgets to breaking point and regulation changes hover on the horizon.

With experience working across the finance services sector – on behalf of mortgage brokers, financial advisers, crypto experts or debt advice specialists – award-winning PR and digital marketing agency Tank is preparing its financial clients for what is on the way.

Just a few of the challenges for this year – the Financial Conduct Authority (FCA)’s new Consumer Duty, the boom of cryptofinance and the consequences of Brexit. Tank’s head of PR Martyn Gettings shares his insight on these concerns and how the industry should be communicating them.

How much has cryptofinance factored into your planning and work this year?

Martyn Gettings, Tank PR

The crypto market offers a real opportunity for PR and communications agencies, with market experts anticipating significant growth over the course of this year and beyond. With regulation on the way as well, crypto is likely to continue its emergence into the mainstream as governments, regulators and more investors get involved.

Tank is already working with businesses in this market, but as it continues to mature, there will be plenty of opportunities with crypto-focused organisations. Crypto is never dull – with so many creative businesses in the sector, it offers some really exciting prospects for agencies.

How are you ensuring your company and your finance clients are prepared for the FCA’s new Consumer Duty?

The new Consumer Duty adds extra considerations to existing rules and principles around treating consumers fairly – but for finance-focused PRs, the key message is that the principles of good, ethical communications remain unchanged. The sector must continue to encourage the highest quality support and guidance for consumers.

In the context of the cost-of-living crisis, it has never been more important for those operating across all aspects of the financial services sector to ensure that their customers are protected. This involves sharing accurate, reliable and useful information in a timely manner.

What will be the biggest potential blocks for companies working towards this, in your opinion?

As with all regulatory changes, the devil is often in the detail, so companies will need to ensure that they are keeping a close eye on updates to the new regulations as it develops through the various stages of consultation.

There is also an additional challenge of multiple regulators operating across similar sectors, which leaves space that could be exploited by inaccurate and misleading information, where firms are not bound by FCA regulations.

Another key consideration in the short-term is the cost-of-living crisis, which has only increased the importance of building trust with consumers – as well as heightening the risks of harmful practices or misleading information.

How can finance-focused organisations engage with audiences worried about their own finances in the current climate?

The key message to our clients is to show that they understand the challenges their customers are facing and make sure that their messaging and tone is building trust and integrity.

We have seen some high-profile examples of companies being exposed by failing to get their language and content right in campaigns about the cost-of-living, but the brands that can educate and inform consumers with relevant and helpful information will be the ones that come out of the current crisis with the most trust and integrity.

This is where clarity on brand strategy as a whole is vital – are the values and key messages at the heart of your brand still relevant in current market and audience expectations? The most effective PR campaigns are those that resonate clearly with your brand voice, so look at the source of the language and messages you are sharing in the media.

Which financial organisations have been doing a good job with their comms recently, in your opinion?

Neobanks is a great place to look for strong comms and the likes of Monzo are changing the game for the finance sector – with some of the more established players starting to adapt and modernise their comms strategies.

What big changes have you noticed in what is being asked for by your finance clients since your time in the industry?

Over the last few years, the rise of SEO-focused digital PR campaigns has become increasingly important for consumer-facing finance companies. Organic search will always be competitive, but digital PR campaigns are great opportunities for companies to build wider consumer awareness and increase engagement on a brand value level too.

We are also seeing more demand for awareness of changing regulations. This is becoming increasingly complex and Brexit has only added to these challenges for multinational organisations.

What are your go-to publications and journalists for keeping informed about changes in your sector?

It goes without saying that a broad reading list is the best way to keep on top of changes in the sector, as well as staying on top of consumer trends. The target publications of our finance clients range from broadsheets and broadcast media, to tabloids and lifestyle publications, as well as their key trade media as well.

It is also important to keep track of wider industry commentary and regulatory changes, from FCA and UK Finance reports and whitepapers, to The Conversation, which helps to distil the latest academic research into more digestible articles.

For more on emerging trends in financial services, download the Vuelio white paper ‘Communicating the new immediacy of finance’, featuring insight from industry experts on now brands can realise the potential of technology to build strong relationships with investors and consumers.

Want to connect with UK financial media? read our previous piece on how to pitch to finance journalists, find relevant reporters via the Vuelio Media Database and monitor your campaigns in the press with Vuelio Media Monitoring.

The fight against misinformation is just beginning

The fight against misinformation, disinformation and fake news is just beginning: Interview with Polis founder Thomas Barton

‘It is the long-term threats that we need to be most concerned about – every day, we are feeling the corrosive impacts of misinformation, but its effect on society and democracy will only fully show in the longer term,’ believes Polis founder Thomas Barton.

Having founded Polis to empower people with awareness and fact-based knowledge of global politics, Thomas believes there is real opportunity in the fight against misinformation this year. As part of the Online Safety Bill, protections against the damages of untruths presented as fact will be put in place in law, but will the legislation be enough?

Why are efforts to fight misinformation so important this year in particular?

Research from Eurasia Group’s Top Risks forecast for 2023 found that disinformation is going to become even more pervasive due to disruptive technological developments, like ChatGPT. We have got to take action now to mitigate that threat.

From a public health perspective, while we are coming out of Covid, we have got to be ready for future pandemics. As part of building resilience, we need to be tackling disinformation and misinformation around vaccines – data shows that false information being spread online on vaccines has had a negative impact on uptake among young people. At the start of the pandemic hesitancy stood at 14% for younger age groups, falling drastically to 5% for over 30s.

If we want to be better prepared, we need to use 2023 to actually learn the lessons of the past and protect ourselves for the future.

Alongside threats to health, a US global trends report found that the biggest threat to social trust over the next 20 years will be an inability to agree on what the facts are – we will become more polarized as a society. How can we have a conversation if we can’t agree on what constitutes the truth?

There is real opportunity now because of the Online Safety Bill. This is the first time the UK Government has tried to introduce regulation in the online space.

What initiatives have Polis been working on?

Polis has taken a two-step approach to the campaign we are running on misinformation and disinformation.

The first is to raise awareness. Even though this issue poses huge threats to our democracy – Russia has used disinformation in Ukraine with deep fake technology, for example – it is not high on the political agenda. Rightly, people are focused on the war in Ukraine and the cost-of-living crisis here in the UK, but misinformation poses systemic challenges to our society.

We are also promoting solutions for tackling misinformation. Alongside talking at universities to engage young people in the conversation, I’ve been meeting with members of Parliament and the House of Lords with amendments to improve the Bill. We will be delivering briefings, policy papers and our own research to political stakeholders.

We have had encouraging results – Polis was one of the only contributors to the Online Safety Bill pre-legislation scrutiny committee that spoke about this issue and we made an impact. 66 of the committee’s recommendation made it into the Bill.

But the Government did not adopt all of our recommendations – there is far more work to be done.

Will the Online Safety Bill do enough?

The short answer is no. This is clearly a landmark legislation and there is opportunity to be more ambitious.

We believe that online platforms should be bound by similar conditions to ‘traditional’ broadcasters – the licensing terms of the Broadcasting Act around impartiality and ensuring factual information is put forward. If we can do it for the BBC, we should be able to copy and paste that model and apply it to the online space.

The Online Safety Bill is at an advanced stage in Parliament, so we have got one window of opportunity for someone in the Lords to table those amendments and make sure they get debated in the House of Commons, at which point we are hoping that MPs we have briefed agree that they need to be passed. Right now, the Bill is pretty lackluster when it comes to fighting disinformation.

What do PR and comms people need to be aware of?

Obviously, the job of a PR is to protect the reputation of their organisation, or the organisations that they work with – corporations are not going to be immune from the onslaught of misinformation.

We cannot escape conversations around ChatGPT at the moment – any activist or online troll could use that technology to spread all sorts of content on social media to trash the reputation of a corporation. If you are a bit more sophisticated, you could use deep fakes to impersonate senior figures in business to create a PR disaster. For a listed company, bad actors could move their share price.

And I am not making this up. The Eurasia Group has forecast this as a possibility in 2023. PRs must be aware of the reputational challenges posed by actors harnessing tech for malicious ends. Misinformation touches everyone.

How much responsibility falls on social media platforms and publishers?

We have been relying on voluntary action from social media companies so far, and look where we are.

According to Full Fact, only 1/5 of social media users who encounter misinformation on their feeds actually do something about it. Our civic duty means that those of us who have the necessary digital literacy skills to identify mis and disinformation online should actively take action and report the content to protect others.

I remember Mark Zuckerberg saying Facebook wouldn’t be ‘arbiters of truth’ – this is not what we are asking. We are asking for information to be taken down when it is blatantly fake and is causing damage to society, and that you have a responsibility when you have unleashed the floodgates and have given billions the opportunity to freely publish.

And ‘publishers’ can be individuals. Anyone can be a publisher if they have a social media account. We have a civic duty, in my view, to make sure that before we share content online, that we have read the content first, that we understand it, that we have looked into the source, that we do not just publish something on our feeds before we even engage with the content.

Along with regulations and legislation that comes from the ‘top-down’, you also need individuals – from the bottom-up – to take responsibility.

What is coming up over the next year for Polis?

At the moment, we’re in the weeds on the Online Safety Bill, but we need to think about life beyond it.

The EU’s Digital Services Act is robust, but there is nothing it, or the Government, can do about misinformation being shared on WhatsApp.

However, if the person receiving false information there has the media literacy and critical thinking skills to question what is coming through – to look at the validity of the source and whether it has been produced with malicious intent to mislead, or is accidentally misleading – we can inoculate against misinformation and disinformation; people can protect themselves.

The situation with education on this is dire. A report on the digital literacy of school children found that only 2% can tell fake news from legitimate news online. The next generation is not equipped with the skills they need to protect themselves.

We will be campaigning for major changes to the curriculum in schools – young people are not getting their news by watching the BBC, they aren’t picking up a copy of The Times or The Guardian on the way to school. The sources of information young people use the most for news are Instagram, Facebook, TikTok and Twitter. If that is where they are getting their news, they need the skill set to use them.

I don’t want to live in a society where we can’t agree on what basic facts are.

For more on the Online Safety Bill, the Digital Services Act and other UK and EU regulation changes to be aware of this year, click here. You can also download the Vuelio white paper ‘Medical misinformation: How PR can stop the spread‘ for a closer look at the situation within the health sector. 

Logistics Business interview

Automisation, digitisation and decarbonisation: Logistics Business’s Peter MacLeod on what is ahead for the logistics sector

‘Our readers are looking at ways to improve the way they run their businesses, so are interested in the technologies and strategies used by their peers,’ says Logistics Business editor Peter MacLeod.

Covering subjects at the top of the agenda in logistics right now – the labour shortage, how to counteract high energy prices, and meeting environmental targets – Peter and his team are focused on keeping the sector informed of any potential trouble ahead and helping them to move forward:

‘Improving the bottom line is always top of the list for the logistics field, so anything that optimises their operations – whether that’s increasing automation levels or finding smarter ways to better utilise available space or reducing vehicle movements – is of interest to them’.

Read on for trends you need to be aware of when planning logistics-related campaigns and how you can work with Logistics Business.

How has the logistics sector changed since you’ve been covering it?

Peter MacLeodWhen I first started writing about logistics in the early noughties, the warehousing sector was dominated by the forklift truck and racking manufacturers. The majority of operations were performed manually – automated fulfilment systems were only really aimed at high-volume retailers. The advent of ecommerce changed everything, with the big warehouses that were previously configured to send pallets of goods to retail stores having to reshape their operations to satisfy the demands of individual consumers. This is where automation really took off, giving birth to a sub-sector called intralogistics – the technology of warehouse fulfilment. Believe me, there’s considerably more complexity required in a warehouse sending a single item to a single recipient than one sending a pallet of identical boxes to a supermarket.

How do you see the impact of supply chain issues evolving over the next few years in the UK and beyond?

Logistics businesses have been knocked by a series of situations beyond their immediate control – the ash cloud, the ship blocking the Suez Canal… as well as those issues affecting all sectors, such as the war in Ukraine and the shortage of chips (no, not those chips!). That has led them to invest in ways to increase their resilience to these factors, including deploying automated and robotic solutions with greater flexibility. Among the most popular strategies is to look at the supply chain from end-to-end rather than its individual functions, with a rush to digitisation offering unprecedented insight using previous trends as a model for coping with future disruption.

What are the other big trends for the logistics sector this year?

The aforementioned challenges are driving businesses to be increasingly sophisticated in supply chain planning. Another area where vast gains can still be made is the last mile – the incredibly vital link between the supplier’s depot and the consumer’s front door. There are huge challenges here, and a more collaborative approach in this area is certainly on the cards – surely we’ve all seen rival courier vehicles running up and down the same streets at the same time? Soon, we’ll be saying ‘What were we thinking?’. And, of course, there’s a huge drive towards decarbonisation driven both by upcoming legislation and consumer demands.

Are logistics companies doing enough to incorporate net zero goals into their planning, in your opinion?

Any business ignoring the impact they make on the environment will soon be driven out of business, so the simple answer has to be ‘yes’. However, logistics is a really difficult sector, as it is heavily reliant on transportation such as shipping and HGVs. Many in the sector have pledged to reach net zero ahead of legislative targets, but many others are unable to make significant progress due to infrastructural restrictions.

For example, a central European delivery company has just ordered a huge fleet of diesel lorries because the majority of its country’s electricity is generated by burning coal, and so it figured it would use more carbon to go electric.

What information from PRs is useful for the magazine and the website, and how would you prefer they get in touch?

It’s always a challenge for PRs to give every editor what they want when they want it in the way they want it! I am not alone in spending a good part of the day going through emails, some of which are nothing to do with logistics, and it’s sometimes hard to pick out what’s relevant and what isn’t – nearly everything is now described using terms such as ‘leading’, ‘game-changing’ or ‘unique’!

For the magazine, I’m looking first and foremost for something exclusive to us that will offer readers genuine insight, and which is not just a plug for a particular product or service. It’s a pleasant – but increasingly rare – surprise when my phone rings and a PR is pitching an idea to me, wanting to learn more about the audience, wordcount, deadline, imagery, etc. Of course, the magazine is restricted in size by its physical proportions, so we will always give priority to those companies who are willing to engage with us commercially – we offer an incredible amount of options to suit every marketing budget – but if an article is strong enough to stand up on its own, then let’s talk.

What do PRs need to know about the logistics industry that is unique to the sector – does it have big differences to other industries?

I think the same values apply to all industries – businesses want to know how they can be more profitable, how they can attract and retain staff, how they can reduce their environmental impact, and how they can gain an edge on their competitors. With logistics, the challenges are sometimes a bit more complex, as they seem more susceptible to disruption from geopolitical influences as well as changing consumer habits. I believe the logistics media plays a part in helping them keep abreast of these challenges and helping them stay competitive.

How far ahead do you plan content?

I come from the good old days of magazine publishing, when a monthly magazine would have pages and pages of news. Today, if it’s news, it goes up on the website. Being a quarterly publication, I effectively have up to three months to plan each edition; in reality, with all the other activities I’m involved with such as podcasts and webinars, the window is much narrower. Every issue we cover all aspects relevant to our sector, and therefore do not publish an editorial calendar. If there is a customer referenced in an article, then it can often take a while to get their approval, which shreds the nerves around deadline time.

You also co-host the Last Mile Prophets podcast with Marek Różycki – what extra subjects does the podcast give you the space to cover that Logistics Business Magazine perhaps doesn’t?

Logistics Business and Last Mile Prophets are two unconnected, separate entities. I am a freelancer, so treat them both as valued clients. Last Mile Prophets is a venture where Marek and I chat about the challenges faced by parcel carriers in fulfilling the last leg of the delivery chain. Readers of Logistics Business are not too interested in delivery lockers at the end of your street, whereas Last Mile Prophet listeners don’t much care for fork lift trucks! It’s great fun – Marek and I have good chemistry, and we are building a good following so far. We both feel there is more to come from this brand than a podcast or webinar, so we could be moving into very interesting places in the future.

Which logistics brands are doing a good job when it comes to sustainability and environmental considerations?

I am loath to name specific companies, as some are much better at shouting about their success in this area than others. But there are certain businesses where you totally believe that environmental issues are taken into account with every step they take, whereas with others it seems like tokenism or a last-minute addition – almost as though someone in marketing has barged into the boardroom and said, ‘Oh, and where’s the green angle here?’

Find out more about Peter MacLeod and Logistics Business on the Vuelio Media Database.

Want more from the logistics industry? Read our interview with Logistics UK’s Matt Harrington here.

Trends in food and drink for 2023

Food & drink forecast: 2023’s biggest trends

This is a guest post from Hatch Group’s senior account manager Emily Boswell.

At the start of a new year brands, marketeers and other industry professionals all start to look towards what lies ahead. At Hatch, we have already seen a whole host of predictions for 2023 trends focused on AI, the economy and across different sectors and the food and drink industry is a sector with plenty of opportunity to adapt, change and grow in 2023.

Unfortunately, as we enter a predicted recession, the cost-of-living crisis looks set to have a huge impact and specifically upon the Food & Drink sector, with rising costs and less disposable income to treat ourselves. With this in mind, we can expect this to underpin many of the trends across all industries. Consumers will not only be looking to save money, but with the climate crisis ever at the forefront of the news, they will also be considering more and more the impact that their choices have on the planet.

As experts in the food and drink sector, Hatch is here to forecast some of the key trends we expect will shake up the food and drink industry this year.

Value for Money

With the cost-of-living crisis going nowhere fast, value for money is key in 2023. We anticipate that people will be eating out less, and instead opting for homecooked meals.

Therefore, we expect to see people prioritising more affordable meals and ingredients, as they look for ways to reduce the cost of their shopping basket.

It doesn’t stop there though, through our work within the consumer tech sector we’re seeing that consumers are increasingly looking at their cooking products too and considering how they can save money on their ever-increasing energy bills. For example, slow cookers and air fryers are flying off the shelves thanks to their low energy usage credentials.

The tinned fish revolution

Yes, really. With the cost of living making consumers rethink their usual habits, shoppers will be constantly looking for ways to spend less on their weekly shop. One of the most expensive items in consumers’ shopping trollies is protein, meaning shoppers will likely start to look for cheaper alternatives. The answer? Tinned fish.

This is a trend that is also being driven by TikTok. In 2022, we saw an increasing number of videos going viral on the platform, showing aesthetically-pleasing fish charcuterie boards, which many are recreating at home. In fact, sales of canned seafood shot up by 10% in the US last year – something we expect to see here in the UK this year.

Conscious choices

Consumers are moving more and more towards planet conscious and sustainable choices and we’ll see a greater focus placed on plant-based and environmentally-friendly options in the coming months

At Hatch we work with food and drink producers across a range of different products from frozen peas and cheese, to wine and rum and we’re seeing lots of consumers making changes with their diets, to opt for products that have lower carbon footprints that are better for the environment. For example, smashed peas on toast has become a popular alternative to the traditional smashed avocado, as consumers have become more aware of the impact avocados have on the environment.

With this shift we will continue to see more plant-based food alternatives on the shelf. However, these won’t be confined to just supermarket shelves – we’re seeing an increase in the number of plant-based fine dining restaurants, and an increase in Michelin stars being awarded to restaurants for their plant-based meal innovation.

New alternatives for non-dairy milks

Following on from these conscious choices comes a new wave of non-dairy milks.

Non-dairy milks such as almond milk and oat milk have been soaring in popularity in recent years. However, with consumers awareness around the massive environmental impact of almond milk, we’re likely to see more non-dairy alternatives becoming popular in 2023.

In fact, we’ve already seen new milks such as sesame milk and pistachio milk becoming popular. Pistachios require half the amount of water to grow than almonds, and sesame milk requires an astounding 95% less water – the perfect alternative for environmentally-conscious shoppers!

A nod to nostalgia

90s fashion isn’t the only thing set to make a return. With consumers facing challenging times currently, there’s going to be a greater demand this year for nostalgic foods that consumers can find comfort in. We constantly see posts on social media clamouring for the return of chocolate bars that are no more (R.I.P. Mars Delight) and original recipe Sunny-D and it looks as though brands are starting to pay attention.

Think back to the favourite foods from your childhood, such as hot dogs, old-school cereals, or pick and mix sweets – these are the types of foods we expect to see returning to supermarket shelves this year.

And over in the US, we’re even seeing the likes of McDonalds introducing Adult Happy Meals, to cater to this nostalgic consumer.

English wines

English wines have been soaring in popularity recently, with sales doubling in the last two years alone and English wines starting to be recognised at wine producer prestigious award ceremonies.

At first, it’s all been about English sparkling wines, however now that people are trusting that we Brits do in fact know how to make good wine, we’ll see more demand for English still wines too.

This year in particular is likely to see an increase in English red wines. 2022 saw England’s joint hottest summer in records going back to 1884, leading to an excellent harvest for Pinot Noir, and generally creating excitement from many winemakers across the country.

Plant-powered pasta

Pasta is universally loved, and a staple for many home-cooked dishes. However, as consumers look to make healthier choices with their diet, we’re likely to see shoppers exploring healthier pasta alternatives. Enter, plant-based pastas.

The perfect option to increase our vegetable intake, plant powered pasta is expected to be a big trend in 2023, and while everyone’s heard of courgetti, expect to see the likes of sweet potato pasta, spaghetti squash, chickpea fusilli and even yellow pea penne becoming popular this year.

Paper drinks bottles

As consumers look for more sustainable products, they’re holding brands to a higher standard than ever before.

The environmental impact of glass bottles is coming more into focus for consumers, and brands are having to respond. Thankfully, some drinks brands, such as Greenall’s Original London Dry Gin, Green Man Wildwood Vodka, Gyre & Gimble Coastal Gin and Avallen Calvados, have found the answer in paper bottles. Usually made from recycled paper, these bottles have a considerably lower carbon footprint compared to their glass equivalents.

Emily Boswell is a senior account manager at Hatch Group, with over six years’ experience working across a number of food, drink and FMCG brands. Experienced in both B2B and B2C press office, social media, and activations, Emily’s client portfolio has included brands such as Fentimans, Black Sheep Brewery, Puerto de Indias gin and Yes Peas!.

For more from the Food & Drink sector, read our previous posts on how the big six UK supermarkets are faring with their cost-of-living messaging in the media, as well as how to pitch to journalists writing about food and drink with related stories and information. 

6 tips on fighting medical misinformation

6 pointers for PR professionals tackling misinformation on the front lines

Misinformation, disinformation and fake news is highly contagious and harmful, especially in the field of health. Effective PR and communications can help fight the spread and protect the public from its impacts.

Our latest white paper ‘Medical misinformation: How PR can stop the spread’ features guidance for comms professionals tasked with educating and informing, with advice from medical, healthcare and pharmaceutical practitioners working in-house, agency-side and within the media.

Take note of these six pointers from the paper, and download the full report here.

1. Be vigilant with AI tools

‘A key challenge this year will be the threat of generative AI and combatting misinformation, particularly online. However, it is an area for opportunity and growth – the harnessing of tech to provide data rich intelligence that can underpin PR activity.’

Matt Wilson, media and public affairs manager for the Advertising Standards Authority (ASA)

2. Stay transparent

‘Transparency of production, transparency of bias, transparency of any kind that goes into news organisations’ production or production values should be better communicated with consumers.

‘When you go into a shop, you pick up a piece of food and it has the nutritional information on the back so that you can decide whether or not you want to eat it. If we had better signposting within news organisations to help us understand how the piece was created and why it was created, it would help us better pick quality content as consumers.’

Jodie Jackson, founder of the News Literacy Network (find out more about the network in this ResponseSource interview)

3. Allow open conversation to avoid mistrust

‘Although witnessing medical misinformation being spread can be frustrating, especially as a healthcare professional, it is important to remain understanding as to why some people may hold irrational beliefs. Mocking them for having these views, or suffocating any conversation around them, can lead to a further level of distrust between the general public and professionals within the pharmaceutical industry, which can further fan the flame of misinformation.

‘It is important to target misinformation with education and critical thinking – after all, social media regulation will not stop misinformation from being spread in the long-run, as people will find other ways to do this. Changing the way people take in information and educating them on how they can validate information before believing it directly must happen, too.’

Carolina Goncalves, superintendent pharmacist at UK pharmacist Pharmica

4. Pay close attention to inequalities and bias still within the health sector itself

‘As a health journalist, I’ve become increasingly interested over the last five or so years in issues around health inequalities, gender bias and medical misogyny.

‘In 2018 I started my blog Hysterical Women to bring together women’s stories and experiences in one place. It particularly explores some of the dismissive and disbelieving attitudes that women can encounter when seeking healthcare – the idea that we’re being “hysterical” or “hormonal”, or that our symptoms are “all in our heads”.

‘I hope to move that conversation forwards – beyond simply curating experiences to actually looking at the underlying reasons, highlighting some of the campaigns around the gender health gap and exploring what the solutions might be.’

Sarah Graham, writer and author of ‘Rebel Bodies: A guide to the gender health gap revolution’ (read more about Sarah and her work in this interview)

5. Go beyond the physical to gain and retain the attention of your audience

‘Re-evaluate your assumptions about what people will engage with. Mental health is a big concern, for example – so consumers may be more likely to engage with content about mental wellness, compared to physical wellness.’

Helen Fitzhugh, associate director, Healthcare at Kaizo PR

6. Be responsive to international events to fight fake news

‘One advantage we have on misinformation is that it rarely falls out of the blue – it tends to spike in response to unfolding events. Extreme weather events, global conflicts and public health crises are all areas where misinformation can thrive. We’d recommend keeping an eye on countries that have elections coming up, too.’

Shayoni Lynn, founder and CEO of Lynn

Download ‘Medical misinformation: How PR can stop the spread’ here.

 

Trends in financial journalism PRs need to know about

Trends in finance journalism PRs need to know about

Everyone in the UK has been impacted in some way by the cost-of-living crisis that has rumbled on for nearly a year now. From energy bills to mortgage payments to the interest rate; it has all been increasing in price. This has put a massive strain on households and forced people to look more closely at their budget and savings.

It has also, understandably, gained a lot of attention from the media with national newspapers, broadcast media and consumer titles all keen to cover the impact on the general public and give advice on how to cope during these difficult times. We decided to find out what journalists have been researching within this area by looking at requests for the Personal Finance category on the ResponseSource Journalist Enquiry Service over the last few months.

Personal Finance has really increased in popularity. Between October and November, we saw a 27% increase in the number of requests for this category and between December and January, an even bigger rise of 39%. Overall, over 3% of all requests have included the Personal Finance category in the last four months.

It also corresponds with ‘Cost of living’ being a regular top key phrase. Since September, at least 2% of all enquiries on the service each month have included these words within their request. If we look at requests just within the Personal Finance category, then 11% of all enquiries from journalists have included this phrase.

Many requests have looked to get case studies, with several of those coming from broadcast outlets such as 5 News and ITV News. One looking for a single person struggling to pay the bills due to the cost of living and another wanted to find out the impact of the crisis on students. If you have any clients with first-person accounts of how the cost-of-living crisis is affecting their daily lives, then there should be plenty of opportunities to get these featured.

National newspapers like The Sun, The I paper and The Daily Star have also sought to cover this topical issue. These enquiries have been more for general information covering budgeting for a wedding, free fitness activities and what customers can do to help pubs avoid closing early, to name but a few. Meanwhile, trade titles such as HR magazine have wanted more practical advice, like how to avoid payroll issues in the cost-of-living crisis.

Despite ‘cost of living’ being such a popular phrase in the media and on the enquiry service, the top keyword within the Personal Finance requests in the last four months has been ‘finance/financial’ appearing in 21% of all the enquiries.

Requests with these keywords have tended to look more for a spokesperson or expert and covered both consumer and trade titles such as Raconteur, Money Marketing, Closer, Global Finance and Money & Finance magazine. They have looked for finance/CFO expertise, personal finance experts, financial advice and for a money/finance expert. All of these give a great chance to get clients who are experts in their field featured in leading magazines and websites.

One of the words mentioned in those requests above, ‘money’, also performed well in the Personal Finance category between October and February, featuring in 19% of all requests. Again, numerous requests were looking for experts but there was also a focus on getting information about saving money. These varied from saving money on a renovation, saving money when doing laundry plus general requests around saving money over Christmas and in the January sales.

‘Saving/savings’ also performed well as a keyword too, appearing in 7% of all Personal Finance requests. National titles like the Daily Mirror and Daily Express submitted requests with these keywords as well as consumer titles such as Woman’s Own and Real Homes.

Within the cost-of-living crisis, one of the major concerns for people has been the rising energy bills and that has been reflected on the service with ‘energy’ as a keyword in 8% of all Personal Finance requests.

The Express.co.uk looked for an energy bill expert to report on gas boilers possibly being banned while The Daily Mirror wanted a case study of someone that invested in green energy years ago and is now seeing the benefit.

The other issue that has arisen over the last six months or so has been with mortgage rates increasing. ‘Mortgage’ as a keyword was in just over 3.5% of the enquiries between October and February as journalists look to get information on the latest rates as well as expert opinion from mortgage brokers and advisers. Requests came from titles including City A.M., The Daily Telegraph and Property Investor.

There has also been a lot of concern over pensions and the triple lock and with the cost-of-living crisis, some people have been forced to come out of retirement due to financial uncertainty. ‘Pension’ and ‘retirement’ both performed well as keywords at 7% and 2% respectively. Titles including Pensions Expert and The I paper were looking for experts and advice on pensions while Law360 and The Sunday Times asked for case studies of people coming out of retirement.

Keywords such as ‘banking’, ‘insurance’, ‘investment’, ‘inflation’ and ‘interest rate’ were all present in at least 2% or more of all Personal Finance requests. This shows there is plenty of opportunity to get clients featured in prominent outlets, whether they specialise in mortgages or pensions or insurance.

Overall, within the Personal Finance category, 46% of all the requests in this period were looking for a spokesperson or expert. Personal case study was the next most popular choice at 27%, followed by information for an article in third on 24%. The requests were dominated by National Newspaper/Current Affairs outlets with 46% from them and Consumer Media second on 29%. Trade/Business/Professional Media was third on 14% with Radio and Television fourth on 5%.

With energy companies due to hike their prices up in April, the cost-of-living crisis is unlikely to be going away anytime soon. That means journalists will be covering this issue closely, needing advice and experts to comment on what this will mean for consumers. The knock-on-effect is that people will have less money in their budget and will need to make savings, meaning these keywords will continue to appear in requests and provide more chances to get clients out in the media.

To receive relevant requests from the UK media straight to your inbox, find out more about the ResponseSource Journalist Enquiry Service

For more, find out why it can be more effective than #JournoRequest and the right way to reply to journalist requests

Making crypto less cryptic

Making crypto less cryptic: What is coming up in crypto finance

Cryptocurrency – despite all of the excited/trepidatious reporting about it in the media, and the celebrities who saw opportunity and quickly got involved – is still very early in its development as a finance option. With increased regulation of crypto assets and stable coins being proposed and heavily pushed for by politicians and regulatory bodies in the UK, crypto is a sector filled with as much uncertainty as potential.

Either way, knowledge of this space is not just a ‘nice to have’ for those in the finance sector; anyone who read the news of last year’s FTX collapse – clients, consumers or colleagues – could have questions about what is on the way and how to prepare.

Journalist and PR expert Olivier Acuña regularly reports on the crypto sector – here, he shares what 2023 will bring, how the comms sector can work with crypto clients and what is needed to build reputation and trust within and outside of the industry.

Trends coming up in crypto finance this year

‘I firmly believe that one of the biggest trends we’ll see in crypto this year has to do with the machine economy, or the decentralised smart device and machine network connectivity. This Web3 or crypto category holds great potential for mass adoption. Crypto and blockchain are still quite complex topics for about 80% of the population, however the vast majority of us understand what smart devices are and therefore seek to regain user data ownership, which has been monopolised by the Big Tech firms for about two decades.

‘Today, we are surrounded by over 40 billion smart devices and machines as well as trillions of sensors. Combined with AI, and blockchain, the machine economy could grow to about $13 trillion by the end of this decade/the beginning of the next.

‘So, while we expect the world to have a population of about 10 billion by 2030, by then there will be some 125 billion smart devices worldwide, that if connected to the Web3, would imply mass adoption, even adoption of many who do not understand they are using crypto and blockchain, but instead simply know they are benefiting from innovative technologies, which in essence would be true.

‘This year, we will also see further adoption of NFTs. Over 40 of the top 100 brands are already using NFTs for customer loyalty, engagement and rewards. This will continue to grow this year. We will also see more governments announcing digital currencies or centralised cryptocurrencies. And with that, we should also see further regulation as an urgent response, among others, to the Luna Terra, FTX, Celsius, Voyager and BlockFi dramas.’

Crypto companies differ from ‘traditional’ finance brands

‘This is a nascent industry. It is still widely run by young and very talented technologists who are passionate about what they develop, innovate and release. They have yet to fully understand and embrace marketing and PR. They have yet to understand the need to stop boasting about their technology and start humanising what they do to simplify their products and services so that a wider audience understands what they are delivering.

‘In my personal experience, I find this industry to be far more fast-paced than any other I’ve worked in as technology today is evolving at lightning speed. It is exciting and very interesting as there is tons to learn, but also a bit stressful because you have to keep up with daily changes within the industry.

‘There’s no doubt that blockchain technology will improve our lives. Many of us have yet to understand how. But the fact that you can regain control of your data, privacy and finances, is exhilarating. But with greater control, comes greater responsibility and understanding as, let’s remember, blockchain is about decentralisation, which means, for example, that if I opt out of banks because I want 100% control over my assets, I am not responsible for how I protect those assets, where I store them and how I transfer, send, withdraw, spend or save them.

‘There’s not a day that goes by without learning of a new blockchain use case or solution.’

Growing and maintaining reputation in the wake of the FTX collapse

‘The FTX and other crypto firms collapse in 2022 was a seriously loud wake up call. Yet the majority of the world’s population do not understand that those collapses had nothing to do with the technology itself, but rather with people who lack ethics and are unscrupulous. In 2022, people failed crypto, not the other way around.

‘Yes, it was a setback and yes, it did affect the Web3 (crypto and blockchain) reputation, but with information and education, more and more people understand that these types of issues affect all industries. The number of British businesses at risk of going bust rose by more than a third at the end of last year, according to a report by consultancy Begbies Traynor.’

Working with the media to gain coverage and engage consumer bases

‘I am a journalist by profession since 1984. I use that experience to shape and mould our IoTeX content in as appealing and captivating stories as possible. As a reporter, I had to pitch stories to my editors hoping to get some exposure to my writings. As a PR specialist, I work with the different team members to gather all the information and analyse it to compare it with what is currently dominating the news across the Web3 space. For this research, there are aggregators and top tier news outlets you need to investigate to find out which ones would be more likely to want your story.

‘In brief, I have to reiterate the importance of simplifying and humanising the information to make it more digestible by readers of diverse news outlets. If you cannot explain what you are trying to say in your press release or other content within the first 50 words, then you must go back to the drawing board to find out what the core of your story is before you pitch it to your media contacts.

‘It is hugely important to check databases or use Google to find out which news outlets and writers are covering the information you want to pitch. It is much easier to get a media placement if you know in advance who writes about the story you have.’

For how the UK media covered the FTX collapse, and changing attitudes to cryptocurrency, read our report. Completely new to Web3? Check out our quick explainer of all-things metaverse here.

Get help with pitching the right stories to the right journalists by downloading our Vuelio white paper How to pitch to journalists and find reporters covering crypto on the Vuelio Media Database.

The future of work

How to be flexible: 4 ways to rework work

The last UK lockdowns are long past, so what happens now when it comes to how we work? Firms like Goldman Sachs called staff back into the office, while other organisations are fully embracing hybrid patterns for their workforce.

With Government-enforced at-home working behind us, now is when employers and employees have the opportunity to take stock and rework how they work for healthier, happier and more effective outcomes.

For the Vuelio webinar ‘Work, Life and Balance: The PR challenge of 2023’, Hera Comms founder and managing director Anna Geffert, Atom Bank’s head of PR and communications Robbie Steel and Natwest Group’s assistant director, communications and engagement Sarah Beber shared the choices being made in their own companies and what is working for them.

‘Like many organisations, we’re still finding our feet,’ says Sarah.

Read on for ideas on what could work for you:

1) Take time to rethink how you work

‘The pandemic changed the way we think about flexible working,’ shared Sarah Beber about the changes that had to happen at Natwest Group.

‘Prior to COVID-19 there were a number of us who worked flexibly, but there were areas and teams where it would not be seen to be the “done thing”. Then COVID forced it on us. There were definitely people who had never considered it, who were suddenly doing it and loving it. We are still finding our feet; finding what works and what doesn’t.’

2) Find new ways to connect with your colleagues

‘There are lots of conversations about how to make the most of the time in the office and how people can stay connected,’ shared Sarah.

‘Our team at Natwest are spread out – if I’m in the office, a lot of them aren’t. We’re still trying to work out what is best for us and how to stay engaged. All the tried-and-tested channels are no longer tried-and-tested, not when you’re physically and mentally in different places – it’s an added layer of complexity and I imagine it is the same for many people.’

3) Evolve corporate culture to fit

‘I’m not sure the four-day week would have happened had COVID-19 not happened,’ admitted Robbie Steel, who shared how Atom Bank moved to a four-day working pattern successfully. Could a four-day week work for other organisations now the world of work is changing?

‘There are so many companies offering this now,’ said Robbie. ‘One challenge is the culture piece – you lose a lot of togetherness and the social part of work. At Atom, people mentioned that it wasn’t the same after the height of the pandemic. That is one area we’re trying to get back into the office culture.’

4) Like working from home? Just don’t forget the benefits of face-to-face office time

‘Now we’re seeing what flexible working can really do – what the pitfalls, dangers and benefits are,’ said Anna Geffert.

‘Junior people, just out of university, can really struggle teaching themselves to do their job while working from home – it is very difficult to teach newly-graduated people through osmosis; you learn so much being in-office. I’ve seen this from other agencies, also – there is a huge skills gap at the moment. Some new employees are not as developed in skill set as you would expect from someone three years qualified.

‘There has to be a happy medium. I’m in office three days a week – what is called a ‘TWAT’, I think! I haven’t heard of anyone doing full-time in-office, or purely flex.

‘I think it is dependent on sector, on business culture, and if you can physically do that. In finance, you can’t have the tech at home; there are sensitivity and privacy regulations – I get that. But there has to be a conversation. And that conversation will become tricky. People could start losing out on promotions if they aren’t in-office. How can you make sure people aren’t unfairly treated just because they weren’t there? They miss the boss saying “Do you want to go for lunch?” or when clients are in.

‘That’s the danger we are now seeing and need to be aware of.’

Watch the full webinar ‘Work, Life and Balance: The PR challenge of 2023‘ for more on the future of work and the impact of the last few years on the PR and communications industry.

Quite like working from home, either full-time or flexibly? Remember to keep it professional on work calls – here are pointers on video call etiquette, with warning stories of high-profile inappropriate video call filters and childminding fails from the early days of the pandemic.

Food waste

Waste Not, Want Not – How brands can help combat food waste with effective PR and social media campaigns

This is a guest post from Alex Halls, account director at Hatch.

Food waste is a huge issue in the UK, with an estimated 10.2 million tonnes of food ending up in the bin every single year. That’s enough food to feed the entire population of London for a whole year. Of this, it is estimated that 7.3 million tonnes are ‘avoidable’, meaning it could have been consumed had it been managed better and let’s be honest, we’re all guilty of it.

It’s not just a waste of perfectly good food, it is also a drain on resources and terrible for the environment. It is estimated that the carbon footprint of food waste in the UK is equivalent to that of 18 million cars on the road. According to the United Nations, if food waste were a country, it would be the third largest emitter of greenhouse gases after China and the United States.

With an increasing number of environmentally-conscious consumers and an ever-worsening food waste problem, it is important that brands use their platforms to step in and help combat the issue. One of the most effective ways to do this is through PR and social media campaigns. These campaigns can be used to raise awareness about the issue, share information about the impact of food waste on the environment, educate and encourage consumers to make changes in their own lives.

Education

The key to any change is through education and it is no different in the fight against food waste. According to a report by WRAP, households are responsible for 60% of the UK’s food waste, so it is clear there is an issue that starts at home.

An effective way to combat food waste is by utilising recipes that incorporate leftovers and help people make the most of food they have in the fridge by providing inspiration and techniques to use up and preserve food.

The rise of subscription services like Hello Fresh and Mindful Chef have meant that people are only getting the amount of food they need in, and menu planning is a great way to reduce food waste. But we’ve all been in the shop when we’re hungry and bought far too much.

In a cost-of-living crisis, it is even more important that we plan meals, and brands have a real opportunity to create inspirational content that can help give people the tools and techniques they need to fix the issue at home.

We’ve seen over the last few years the sheer amount of food-related content on social media and that’s growing even more with the rise of TikTok – so my number one tip, if you’re a brand in this sector and you want to do something to combat food waste, is to get your apron on and start inspiring your consumers with tasty, easy-to-follow and engaging recipe content. If you wanted to take this on the road, you could look at doing a zero-waste street food van or pop up café to get your tasty dishes in the hands of potential customers and engage directly with your target audience. There are loads of ways you can expand on it, but at the heart it is about education and inspiration.

At Hatch, we work with the British Growers Association on the Yes Peas! Campaign to promote the benefits of frozen peas and shine a light on the industry. It’s tempting to just whack peas on the side of your plate and have done with it, but what Yes Peas! does so brilliantly is hero the ingredient and make it the star of the show through recipes. It’s needed as well, as the average person eats around 9,000 peas every year.

Yes Peas! also educates consumers on the wider environmental benefits. Peas are by far the most environmentally-friendly veg in the UK; we’re 90% self-sufficient as a nation, there’s little to no waste as the pods are utilised in different ways and any that don’t fit the grade are used in animal feed. Peas go from field to frozen in around 150-minutes, meaning little supply chain wastage.

But it’s not just recipes that help to educate the consumer. Research, white papers and other helpful content e.g. downloadable meal planners and weekly menus can also play a huge role. Simple tactics like this can be an incredibly cost-effective way to make a difference.

Shock Tactics

A tried and tested strategy when it comes to affecting real change through marketing strategies is the implementation of shock tactics. By highlighting the staggering statistics of food waste and the impact it has on the environment and global food security, brands can create a sense of urgency and use it to motivate consumers to take action.

Images of overflowing landfills and the devastating effects on the planet can be a powerful way to get people talking about the issue.

You may remember a campaign a few years ago when WRAP showed how much food a household wastes in a year:

Jonathan Hordle/PA WRAP campaign on food waste

This has worked in the past for other environmental causes like littering, plastic waste, ocean pollution and so on. People find it hard to visualise numbers and figures in their head, so showing them in a simple way can make a big impression and make for a great impactful stunt (the only issue is make sure all the food doesn’t go to waste just for the sake of your own stunt, or you’re just adding to the problem).

Partnerships

Another way brands can look to target food waste through their PR and social media activity is by partnering with like-minded charities, organisations and people. This not only helps to support a good cause but builds a positive reputation for the brand. Food waste charities redistribute nearly 50,000 tonnes of food each year, making them a crucial ingredient in the fight against food waste, and well-known chefs and food writers have been campaigning for years on the issue.

A fantastic example of this in the UK is the food waste reduction campaign ‘Too Good To Go’, which is supported by major supermarkets, restaurant chains and independents. This campaign focuses on reducing food waste by making surplus food available to consumers at reduced prices through an app, and has helped to divert tonnes of food that would have otherwise been heading to landfill.

Partnering with influencers and celebrities who have a vested interest can also help elevate your PR and social campaigns. However, it is important that you remain authentic and seek out partners who genuinely care. At Hatch we often say consumers have the best bulls**t detectors around and with growing skepticism around influencers, you don’t want to get it wrong.

People like Hugh Fearnley-Whittingstall, who has been a prominent campaigner against food waste for many years, would be the perfect face of a food waste campaign for a brand looking to gain additional cut through, utilising his name, expertise and genuine passion for the cause would prove a beneficial strategy.

Sustainable Practices

That said, it is not just about raising awareness and educating consumers, it’s also about encouraging them to take action themselves. One way brands can do this is by using their own supply chain to reduce food waste. According to a report by the Carbon Trust, food waste in the supply chain accounts for 33% of all food waste in the UK.

By implementing sustainable practices such as composting, reducing packaging, and using more efficient production methods, brands can help to combat food waste at the source and set an example for others in the industry to follow.

Setting sustainability targets and committing to achievable goals is a great way to lead by example and can form the basis of any key messages and strategy when launching a marketing campaign to combat food waste. A strong proactive and reactive press office function, which shares these key messages and utilises expert stakeholders to comment on these issues, is a brilliant way of raising awareness of your brand and its commitment to combating food waste.

After all, you have to get your own house in order and practice what you preach to be taken seriously. We’ve seen so many people accused of greenwashing or offering empty promises, so with any activity of this nature, it’s important it’s authentic.

Conclusion

A successful PR and social media campaign can have a huge impact, helping to raise awareness about the issue, educate consumers on how to reduce food waste at home, and encourage people to make changes in their own lives. By utilising data and insight, brands can make changes in their own supply chain that can reduce food waste and improve sustainability. There are loads more tactics brands could use as part of their strategy, but hopefully this sparks some inspiration and helps you in the fight against food waste.

Alex has over six years’ experience in PR working across a range of B2B and B2C clients in FCMG, Food & Drink, Sport and Lifestyle sectors. 

Interview with Logistics Magazine editor Matt Harrington

An industry on the move: Logistics Magazine editor Matt Harrington on what is happening in logistics

Supply chain issues, the cost-of-living crisis, fluctuating fuel and energy prices – the logistics sector is facing its share of challenges this year.

Helping to keep the sector informed of what is on the road ahead is Logistics Magazine, which goes out to over 23,000 Logistics UK members and senior businesspeople in the logistics sector each week.

‘In my seven years as Editor, I have never ceased to be amazed at the truly dizzying array of issues that interest our readers, from the Northern Ireland Protocol to tyre husbandry – and everything in between,’ says Matt Harrington, covering an industry that has had to be increasingly flexible over the last few years, with more change on the way:

‘Before COVID-19, Logistics Magazine was a monthly membership journal, which was chiefly distributed as a print title. Following the pandemic and the widespread shift to digital news consumption, it has evolved into a searchable online web portal. In its first two years, our digital portal received more than a quarter of a million visits, quickly becoming an essential repository for news and views on the industry.’

Read on for insight from Matt on the trends coming up for logistics – sustainability, shifting perceptions and innovation.

How has the logistics sector changed since you’ve been covering it?

Matt Harrington

In the seven years that I have been covering the industry, logistics has undergone a transformation. Previously something of an invisible sector, first Brexit and then the COVID-19 pandemic shone a spotlight on the industry like never before, leading to a much greater appreciation by the general public of how integral the logistics sector is to their daily lives.

The other big development is decarbonisation – seven years ago it was perceived to be something of a niche or side issue. Now, with the deadline for ending the sale of petrol and diesel vans just seven short years away, I would argue that decarbonisation sits at the very top of the industry’s agenda.

How do you see the impact of supply chain issues evolving over the next few years in the UK and beyond?

The IMF recently issued a warning that it expected the UK to be the only major economy to shrink in 2023. So, we’re in very uncertain times, not just for logistics but every business sector in the UK economy. Logistics has a reputation for being adaptable and resilient, and given that many areas of the sector, such as food retailing or supplying pharmaceuticals to hospitals, are essential services it seems reasonable to assume that the industry will weather the coming storm better than most. However, logistics will not be immune from any wider economic slowdown, so it’s likely that it will not continue to grow at the same pace.

What are the biggest trends for the logistics sector this year?

The scarcity of skilled workers continues to be a significant issue for the logistics industry. While we may be on the cusp of a recession, the labour market remains extremely tight in the UK with a dearth of skilled candidates.

In the autumn of 2021, the sector faced an acute shortage of HGV drivers. Now that crisis has eased, but the problem has shifted to a shortage of mechanics and technicians. That’s partly because many mechanics have C+E driving entitlement so can command a higher salary as a driver. This follows the law of unintended consequences – where plugging a gap in one part of the sector leads to shortages elsewhere.

So, we must battle for talent with a number of other business sectors, many of whom may appear more superficially appealing to a younger demographic. That’s why Logistics UK, in partnership with the Chartered Institute of Logistics and Transport, launched the industry-wide Generation Logistics campaign last year – to help shift perceptions of the sector.

Are logistics companies doing enough to incorporate net zero goals into their planning?

Getting ready for decarbonisation is going to be a key challenge for 2023. Businesses need to make it integral to their future planning and ensure they have the finance available to fund new vehicles, new technology and new infrastructure. If they need to upgrade the electricity supply to their depots, they also need to secure the necessary agreement with their landlord. And if they are thinking of taking a new warehouse, they need to consider whether it is futureproofed for a decarbonised fleet.

What information from PRs is useful to Logistics UK and the magazine, and how would you prefer they get in touch?

As the house magazine for a national trade body, Logistics Magazine is unusual in that it already has a ready supply of news stories and features on the key policy issues affecting the sector. For press releases to cut through, they need to be reporting something of wider significance, such as the key finding of a large survey or the launch of a landmark report.

What do PRs need to know about the logistics industry that is unique to the sector – does it have big differences to other industries?

Logistics is a fast-moving industry (both literally and metaphorically). It is also extremely responsive to whatever is happening in the wider economy. Technology and innovation have an increasingly large role to play in the industry’s transformation, particularly in the coming years as efforts ramp up to decarbonise and automate freight activities.

Which logistics companies are doing a good job when it comes to sustainability and environmental considerations?

Many of our 20,000 members place sustainability and environmental issues at the heart of their logistics activities, and many others plan to do so in the near future.

In 2021, Logistics UK launched a Route to Net Zero campaign and was delighted that so many of its members opted to join. They included high street retailers, local authorities, parcel couriers, utility companies, as well as more traditional haulage firms. Businesses of all sizes too – great to see.

Find out more about Logistics Magazine on the Vuelio Media Database – request a demo here.

The future of the NHS Pay Review Body

The future of the NHS Pay Review Body

Aside from the economy, recent polling suggests that the public considers health to be the most important issue facing the country right now. With the ongoing crisis in A&E departments regularly making headlines, it seems likely that the Government’s ability to turn around the NHS’s misfortunes will significantly impact on its ability to perform at the next general election.

Last week, the Government released its urgent and emergency care recovery plan, pledging to slash waiting lists by creating 5000 more beds, 800 new ambulances and expanding the use of ‘virtual wards’ to treat people from home. However, the announcements have been met by scepticism by NHS leaders who point out the 130,000 vacancies across the NHS and suggest that such pledges are meaningless without the workforce plan to back it up. Saffron Cowdrey, interim chief executive of NHS Providers, said that ‘though these new measures are welcome, they are not enough in themselves. We desperately need action to tackle the vast workforce shortages, staff exhaustion and burnout, and the inability to free up capacity by discharging medically fit patients in a safe and timely way’.

Industrial action looks set to intensify as we head further into 2023. Ambulance workers, nurses and physiotherapists at NHS trusts across the country will all be going on strike at some point this week. Furthermore, there is a high probability that the junior doctors’ ballot closing next week will deliver a mandate for strike action and the BMA is planning to hold an indicative ballot of consultants later in the month. Yet there is little sign of a resolution to the disputes in the immediate future. Negotiations with the health unions have failed to lead anywhere due to the Government’s refusal to talk about pay. When pressed, Prime Minister Rishi Sunak and other senior Government figures have pointed to the fact that pay is decided by the independent NHS Pay Review Body (NHSPRB).

However, unions have disputed the true independence of the NHSPRB, and are refusing to submit evidence this year until their industrial disputes are resolved. Sharon Graham, General Secretary of Unite, said the NHSPRB is ‘long past its sell-by date’ and ‘a willing partner in working to the Government’s pay cuts agenda’, pointing out that the Government still dictates the boundaries within which pay offers must lie.

Given a chance to respond to these allegations while being questioned by the Health and Social Care Committee early last week, chair of the NHSPRB Philippa Hird defended the pay review body’s neutrality and commitment to taking into account all the evidence. She gestured to the fact that in two recent years, the NHSPRB actually recommended pay rises higher than the Government’s remit. This is true: in 2022 the Government said it would be willing to offer NHS staff a 3% pay rise and the NHSPRB ended up recommending 4.8%. However, this is a much smaller jump than the 19% the Royal College of Nurses are asking for – a rise they argue is necessary to counter over a decade of erosion in real terms pay.

Members of the Select Committee were astonished to hear that the Government has missed the deadline to submit evidence to the NHSPRB, delaying any future pay rise to past April. When he was questioned on the subject later that day, Health Secretary Steve Barclay insisted that his Department would be submitting evidence as soon as possible and delays were ‘to make sure that the evidence best reflected the wider economic circumstances’, hinting that an significantly improved pay offer would be on the table – though whether it will be enough to end the dispute remains to be seen.

For regular updates on what is happening in UK politics and public affairs, sign up to our weekly Point of Order newsletter, going out every Friday morning.

The risks of social media

The role of social media in PR: Know its risks and how to tackle them

This is a guest post from Mary Poliakova, PR consultant and co-founder of Drofa Comms.

PR and media professionals know the power of social media, with 93% of public relations professionals following journalists on social platforms and 83% of reporters leveraging Twitter for their professional work.

While social networks are accessible to everyone, they inspire confidence by offering a fast and straightforward channel of communication. However, there is also a flip side of the coin. Exploiting social media’s vulnerabilities can lead to massive disinformation campaigns, the rapid spread of fake news, as well as other dangerous trends.

Mary-Poliakova

Social Media’s role in an individual’s life

Before we dive deep into social media’s risks, it’s important to revisit its role in our lives and its four primary functions.

The first is the mass media function, which includes generating personalized newsfeeds through sophisticated algorithms. Social media is also a news-producing machine that serves as an information source for many.

Secondly, it is a powerful channel that can greatly influence different aspects of our lives. This aspect of social media is what empowers influencers, celebrities, and other well-known people with increased authority over financial markets and the economy. There are many examples of this phenomenon – from the relationship between Donald Trump’s Twitter-heavy days and stock price falls during his presidency to Elon Musk’s market manipulation allegations.

Thirdly, it is a huge book of reviews and suggestions. Thanks to feedback and suggestion functions, users are increasingly turning social media platforms into review platforms of different services, companies, websites, and more. In fact, while 51% of a survey’s respondents stated they trust other consumers more than they do brands, another 40% feel that an influencer’s promotional activity is the most likely way to convince them to purchase a product.

As the fourth function, social media is a communication channel with “powers that be,” as it is the easiest way to stay in touch with your favorite bands, artists, or political figures. Following a person’s pages and commenting on their posts makes you feel connected to someone who doesn’t even know about your existence. There is even a term for these one-way friendships with famous people called parasocial relationships.

Fake news and the algorithm dilemma

Over the 20 years I’ve spent in journalism and PR, I have learned that the power of media can be misused to manipulate others and change public opinion in important matters. Considering the easy accessibility of social media and the massive activity among its use cases, these dangers are even more substantial than for traditional media.

Fake news is a perfect example in this field. From the infamous US presidential election of 2016 and the UK’s Brexit referendum to COVID vaccine hoaxes, false and misleading information can spread like wildfire on social media platforms. And fake news continues circulating among users even in the current geopolitical turmoil.

Misleading information remains a problem despite tech companies like Meta‘s and Google‘s unsuccessful attempts to tackle this challenge. Below, you can find one of Elon Musk’s first statements after becoming Twitter’s new CEO and owner after buying the company for $44 billion. Even after 16 years of market history, combating the spread of fake news remains a core issue of the social media platform.

At the same time, the social media landscape has an algorithm dilemma. While platforms leverage state-of-the-art AI and ML for moderation and recommendation, bad actors can exploit their designs to promote extremist content or amplify one political side at the expense of its opponents.

PR and marketing specialists know firsthand how to manipulate the audience’s minds – targeted ads are a perfect example of that. And this issue is so substantial that many countries have launched their own initiatives to combat manipulation on social media (the EU has proposed one of the most advanced legislations in this field).

Thus, anyone with the necessary resources can control public consciousness, influencing consumer demand. And social media is a massive channel for manipulating consumers’ opinions. But what can be done about it? And who is responsible?

It is our job to combat misinformation

First of all, the one who stands behind a social network is responsible for its operation and all the problems and challenges taking place on the platform. Mark Zuckerberg’s opening statement before a joint Senate Committee in April 2018 serves as an excellent example.

That said, I firmly believe that journalists and PR professionals should also bear responsibility. Simply put, this means that it’s also our job to combat misinformation and fake news in the digital realm.

Every social network has its own rules. Now, the task of Public Relations professionals and journalists is to raise the issue of verification and fact-checking. As social networks are more than a cool PR tool, we need to develop uniform rules and norms.

As the collective consciousness is very easy to be manipulated, it is a task with a huge responsibility. Thus, we must dedicate more time to discussing this problem within our professional community and with our speakers.

Furthermore, we must treat all information critically. Before writing a story based on a Twitter post, review who shared it, when it was published, and under what circumstances. With only a little more work, we can effectively combat fake news, minimizing the spread of misleading information.

Mary Poliakova has more than 10 years of experience executing successful PR campaigns for FinTech companies, and more than 15 years of experience as a journalist.

Regulation in the wake of the FTX collapse

Regulation in the wake of the FTX collapse

In April 2022, John Glen, then Economic Secretary to the Treasury, made a big commitment to make the UK a global hub for crypto business. On the same day, HM Treasury published its response to the consultation on the regulatory approach to cryptoassets and stablecoins. The response outlined the Government’s intention to bring stablecoins, where used as a means of payment, into the regulatory perimeter. The rationale for doing this is that certain stablecoins have the capacity to potentially become a widespread means of payment including by retail customers, driving consumer choice and efficiencies. The Government also confirmed that it will consult on regulating a wider set of cryptoasset activities, in view of their continued growth and uptake worldwide.

The Government also conducted a Call for Evidence on the investment and wholesale uses of distributed ledger technology (DLT) in financial markets.

The Government recognised the substantial benefits and transformative impact that could be delivered by DLT when adopted in Financial Market Infrastructures (FMIs). In April 2022, the Government confirmed it is developing an FMI Sandbox to support firms wanting to innovate.

The Government has also consulted on plans to give the FCA more powers to regulate cryptoasset promotions. In its consultation paper the Government said it intended to act to ensure the appropriate regulation of cryptoasset promotions through secondary legislation.

Recent events since April 2022, in particular the failure of FTX, has lit a fire under the push for tailored rules for the market. Rebecca Driver, Member of the Financial Services Consumer Panel, said that the collapse of FTX reinforced to her the idea that if the product is creating the same sort of risks that you have in other spheres, it should be regulated in the same way or at least in a comparable way.

During a Treasury Committee oral evidence session Andrew Griffith, the Economic Secretary to the Treasury said that given the failure of FTX, part of the future for the crypto asset industry in 2023 is getting regulation right ‘not to have no regulation or to bake it in fully, as if this is already an established market and a fact, but to get that balance right.’

He emphasised there are measures in the Financial Services and Markets (FSM) Bill that will make way for crypto to be regulated in the UK. The Bill brings stablecoins, into the scope of regulation when used as a form of payment, paving their way for use in the UK as a recognised form of payment.

Clauses 21 and 22 and Schedule 6 extend existing payments legislation to include payment systems and service providers that use digital settlement assets, including forms of crypto assets used for payments, such as stablecoin backed by fiat currency. This brings such payment systems within the regulatory remits of the Bank of England and the Payment Systems Regulator.

Clauses 65 and 8 clarify that the Treasury has the necessary powers to regulate crypto asset activities within the existing financial services framework, as extended by this Bill. This will ensure that HM Treasury is equipped to respond to developments in cryptoassets more quickly and ensure that HM Treasury and the regulators can update the cryptoasset regulation as international standards are developed. Moreover, the effect of these two clauses, is that Government has the flexibility to introduce regulation in an agile way using secondary legislation; including appropriate regulation of cryptoasset promotions (Clause 65(2))

To foster innovation, Clauses 13 to 17 and Schedule 4 enable the delivery of financial market infrastructure (FMI) sandboxes, allowing firms to test the use, the applications, of new and potentially transformative technologies.

When asked about FCA’s views on crypto asset regulation, Sarah Pritchard – Executive Director for Markets at Financial Conduct Authority – said the FCA is working to support the introduction of rules on financial promotion. While the FCA has not confirmed the final set of rules for how that will operate, they have said that we can very much expect them to take a similar approach to the new rules they confirmed for high-risk investments back in August 2022.

As mentioned previously, the Government has said it intends to launch a consultation on its regulatory approach to a wider range of cryptoassets. The explanatory notes to the FSM bill as introduced in the House of Lords, state that ‘the Government intends to launch a consultation on its regulatory approach to wider cryptoassets beyond stablecoins used for payments, including those primarily used as a means of investment (such as bitcoin) later in 2022’. In January 2023, Andrew Griffith confirmed that the Government will be coming forward with two consultations in a matter of weeks. One about the general regulatory approach to crypto-assets and the other about a sovereign central bank digital currency. Implicit within that is that the Government are probably not going to be legislating in 2023 on further regulation.

On the FSM Bill, Andrew Griffith noted that he hopes that it will be done by Easter. The FSM Bill was already debated in the House of Commons and had its second reading in the House of Lords in early January.

While the Government proposed a staged and proportionate approach to regulation, one of the main criticisms during second reading of the FSM Bill in the House of Lords was that, while the Bill brings crypto in the regulatory environment and allows for further regulation in the future, it seems like a missed opportunity not to regulate further.

Alison Thewliss similarly thinks the Government is falling behind, mentioning that Europe has recently implemented its markets and crypto assets regulations—MiCA. Responding to her Andrew Griffith said that MiCA covers some but not all the areas they would aspire to cover. He argued that when they will come forward with the consultations they will talk about other activities.

For how the UK media covered the FTX collapse and what it means for the cryptocurrency space, read our report using insight from Vuelio Media Monitoring. 

What impact has TikTok had on food and drink

How has TikTok impacted Food & Drink content and how will it dominate in 2023? 

This is a guest post from Hatch Group‘s social media lead Jack Moore.  

Jack MooreI’m going to start this piece with an apology. I’m about to use a word that might cause you to roll your eyes, sigh or even shake your head, and for that I’m sorry. The last three years in the Food & Drink industry have been unprecedented. There, I said it.  

You’ll have no doubt seen this written a million and one times since 2020, but it’s an inescapable fact that they have. I’m not going to go into detailed analysis on how and why as they’re well documented, but the landscape has shifted in nearly every facet of the industry. From the very real staffing and supply chain difficulties facing restaurants, bars and manufacturers across the UK, to the more nuanced change in consumer behavior and the social media landscape for marketers working in this space.  

For the latter, the rise of TikTok has presented some incredible opportunities and challenges for Food & Drink, but how has it impacted the industry since its rise in popularity and what can you expect in 2023? 

TikTok’s Impact 

The relationship between Food & Drink and social media is certainly nothing new. When Instagram first grew in popularity the feed was littered with flat lay pictures of the last meal your friends enjoyed or later down the line, boomerangs of you and your friends clinking your cocktails together. TikTok however has added a new dimension to this relationship. 

This isn’t the content you’ll find on TikTok. First and foremost, the channel is an entertainment platform, so content needs to entertain, educate and inspire. This isn’t unique to TikTok by any stretch but it’s certainly the channel where if your content doesn’t do this, you will see the lack of reach or engagement. 

To highlight the impact the platform has had on Food & Drink, let’s focus one specific area; reviews. This isn’t the only genre of content in the sector, but it is one where TikTok’s impact is magnified. 

 

Reviews 

Restaurant, bar or product reviews are nothing new, everyone is a critic. Before TikTok, a Facebook review on your page or an Instagram post about the service at your bar would only reach a limited audience. That doesn’t diminish the importance of a good or bad review on those channels at all, but TikTok’s algorithm works in a slightly different way to these platforms so the potential for your brand to be seen by fresh eyes is even greater. 

TikTok doesn’t necessarily show you content from accounts you follow as a priority, it looks for content it thinks you’ll enjoy. So, if you’re into trying out the latest restaurant or bar experiences, you better believe that TikTok will show you the best video reviews to whet your appetite. 

Keith Lee, a US-based TikTok food reviewer, recently catapulted a floundering Las Vegas pizzeria to stardom with one video sharing his positive review of the food and service at Frankensons. Overnight, the pizzeria’s phonelines were ringing non-stop, and people from as far away as Iowa (a three-hour flight) were visiting for a taste. 

This is an extreme case with a fantastic outcome. Not every TikTok review will help you become a viral sensation, but Keith’s authentic and honest review shows that people put trust in creators on TikTok and their opinions, enough trust that they’d hop on a flight to get a slice. 

But beware, there is a downside. It might be too soon to say if Frankensons will become a mainstay of the Las Vegas food scene, a must-visit attraction for tourists, but my guess will be that once the hype has died down it will be somewhat business as usual for Frankensons. Much like the content trends on TikTok, another restaurant will rise as one fades into the background again. And all this is before we even get into negative reviews, but honestly that’s a whole other piece. Suffice to say, these can be just as impactful as Keith’s Frankensons review, but without the positive outcomes. 

TikTok in 2023 

So, what about this year? How is TikTok going to dominate the food & drink space? And most importantly what can you do? 

TikTok has arrived. It’s no longer an emerging platform and its impact can already be seen both positively and negatively across the industry. I don’t see that changing in 2023 compared to 2022, but as even more people download the app and begin to consume content, you might see that impact intensify. The things that made TikTok a great place for users will still be important and arguably more so as the platform becomes more saturated. Entertainment, education and inspiration. 

So, what can you do? For those creating content for their own channels, be reactive to trends that are suitable for your brand. Not all of them will be so don’t be afraid to skip over some of them. Provide value to your audience. When they watch your video, what is in it for them? Content that focuses on selling your product won’t work here. 

If you’re not creating content for your own channel, there’s still ways to play in this space. There are so many authentic and entertaining content creators on TikTok, 2023 is the year to utilise them. Opening a new venue? Invite creators to the launch and let them capture their experience to share with their audience. Got a new product? How about working with the numerous recipe creators to inspire people to make something with your product. 

TikTok is littered with opportunities for those in the food and drink sector in 2023, the only real question is which ones should you pursue. 

Jack is the social media lead at Hatch Group and has nearly a decade of experience in social media, working with global and national brands to deliver creative and strategic social media strategies. Hatch is a PR, social media and activation agency with offices in Leeds and London. Founded in 2008, it works with clients across food, drink, sport and FMCG. 

22 Valentine's Day Social Media Post Examples For Brands

22 Valentine’s Day Social Media Post Examples for Brands

This is a guest post from Bottle PR‘s lead creative Laura Santillana.

Are you just a brand standing in front of a follower asking them to love you?

With Valentine’s Day just around the corner, love is in the air and chocolate is in the aisles. It’s also the perfect opportunity for brands to get in on the love fest and connect with their audience in a way that’s both creative and heartwarming.

If you’re a brand looking to create a buzz on social media this Valentine’s Day, you’ve come to the right place. Bottle PR have rounded up 22 examples of Valentine’s Day social media posts that’ll make Cupid himself say ‘damn, that’s clever’. From punny graphics to inspirational messages, these examples will give you the spark you need to create posts that’ll make your audience swoon.

Create Valentine’s Day cards

It’s time to spread the love, and what better way to do it than with the sultry tone of your brand? Not only will you be building brand awareness and recognition with content that’s as unique as your brand, but with followers sharing, commenting, and reposting, you’ll also be setting hearts aflutter with increased engagement on social media.

Adobe

Gymshark

Lego

Ikea

Heinz

Host a V-Day giveaway

Social media competitions and giveaways are the ultimate way to get your followers’ hearts racing (and thumbs scrolling), with Valentine’s Day being a great seasonal hook to wrap them around. Encourage them to like, comment, and share, and watch as engagement on your channels soar. Not only will you be boosting your brand’s visibility and reach, but you’ll also be giving your followers a sneak peek at the goods you have on offer. So, let the games begin and may the best follower win.

Ryanair

Greggs

Celebrate self-love

Valentine’s Day is not just for lovers, it’s for self-lovers too. By encouraging your followers to prioritise self-care and wellbeing on this holiday, you empower them to take charge of their own happiness. Not only will this foster a positive association with your brand, but it also opens the door to connecting with a wider, more inclusive audience. Go ahead and give your followers a gift they can truly appreciate – the gift of self-love.

Calm

Marks and Spencer

Treatbox UK

Facetheory

Share a smile

Who says Valentine’s Day has to be all lovey-dovey? Throw a little humour into the mix to humanise your brand. Share a meme, or create some light-hearted Valentine’s Day antics, and suddenly you’re more relatable than a heart-shaped pizza. Just make sure the humor fits your brand’s tone of voice and you include your key brand codes so everyone knows it’s your brand behind the lols when they inevitably share it.

Later Media

Aldi UK

Many Pets

McDonalds

Shareable quotes

Quotable, much? Nothing says ‘we understand you’ like a perfectly curated quote that hits your followers right in the heart. Get your audience feeling all the feels by sharing quotes that strike a chord with them. And don’t just grab any old quote off the internet, make sure it’s tailored to your target audience and fits with your brand’s tone of voice.

Stannah

Penguin Books

Roses are red

Feeling a little lost in the Valentine’s Day shuffle? When in doubt, keep it simple. The colour red is often associated with passion, energy, excitement, and – you guessed it – love. If none of the above feels suitable to your brand or audience, a simple pop of red or pink gives a nod to Valentine’s Day while enabling your brand to continue with its regularly-scheduled content.

Goodyear

Lick

Fortnums

Superdrug

And there you have it, a plethora of Valentine’s Day social media post ideas that will make your brand stand out like a red rose in a field of daisies. Whether you’re punning it up, promoting self-love, sharing memes, or painting the town red, these ideas are sure to make your followers fall head over heels for your brand. So, grab a glass of wine and get to planning, Cupid’s got nothing on you.

For finding the right influencer for your social media campaigns this Valentine’s Day and beyond, check out the Vuelio Media Database (and make sure they are definitely right for your brand with these pointers on picking your brand ambassadors wisely). 

What is coming up for the energy sector?

What is in store for the energy sector this year?

Mid-2022 was a fraught time for the energy sector as Ofgem demanded companies do more to help customers struggling to pay their bills and keep their homes heated. Energy brands had to do better when it came to honouring their responsibilities to the public and communicating the support available.

With 2023 promising to be another financially-difficult year for many, here is insight on what is to come as well as how to plan and communicate clearly from industry experts Sherwood Power CEO Alex Hunter, SunGift Solar founder Gabriel Wondrausch and Williams Nicolson director Claire Foster.

Will supply/demand issues ease in 2023?

Not likely, says strategic communications and change management consultancy Williams Nicholson’s Claire Foster:

‘The pandemic put pressure on supply chains; logistic disruptions, and soaring energy prices have contributed to shortages and spiralling transport costs. Against this backdrop, the Russian invasion of Ukraine has exacerbated the situation adding additional pressure to the already unpredictable global trade landscape.

‘Globalisation, as we know it, is over. The frequency and severity of climate events persist and demand a survival strategy focused on autonomy, resiliency and risk management. A joined-up plan to cool a hot planet would benefit everyone, but leaders are more focused on their domestic territory right now.’

Sherwood Power is a renewable energy storage company that works with businesses to help them switch to renewable energies – its CEO Alex Hunter agrees that 2023 is going to be incredibly difficult for fuel and energy businesses:

‘The current issues with supply and demand are unlikely to change dramatically in the near future, and these are particularly difficult for fuel or energy-intensive businesses (such as manufacturing, data centres, delivery and logistics, etc.). Amid growing concerns about energy security and the ongoing rise in energy prices, we’re expecting to see more businesses make significant investments into renewable energy in 2023.’

Where things start to look more promising is increased public interest in sustainable and renewable energy… but this also comes with challenges:

‘From our perspective, we’re seeing that supply issues are easing,’ shares SunGift Solar’s Gabriel Wondrausch.

Experiencing an unprecedented surge in enquiries over the last year, the solar, storage and electric vehicle charger installer was hit by the challenges of supply and demand.

‘While certain components remain in short supply, the situation has certainly improved.

‘In fact, we’re currently deploying at our highest levels ever thanks to having an adaptive strategy in light of supply-related challenges.’

What do energy brand communicators need to know now?

‘It’s essential to keep clear lines of communication with customers from the outset, while clearly managing expectations from the first contact,’ advises Gabriel.

‘As a great deal of conflict can be avoided if people are prewarned as much as possible that there may be delays with their product or service.’

Alex advises action: ‘As investment in renewable energy becomes more common practice, companies that are not embracing renewables might find that they have to justify their inaction to their consumers – consumers that are increasingly concerned with both the rising cost of goods associated with fuel prices and the environmental impact of non-renewable energy.

‘We may also see more companies lending their voice to lobbying efforts, calling on Government to make it easier for businesses to invest in renewable energies, for example, by incentivising investment through tax breaks or access to low-cost finance schemes.’

On-going initiatives, incentives and goals are also advised by Claire Foster, co-author of The Williams Nicolson Trend Index:

‘Consider how your business can sustain success amidst a turbulent economy.’

‘Social impact encompasses long-term solutions and the overall longevity of your business. It is not necessary to reinvent the wheel, but a reassessment in production is needed as inflation and supply chain disruptions are expected to continue to rise’.

Key responsibilities for companies communicating change and possible risk to consumers?

Remember what is important to your business, says Gabriel:

‘Ongoing supply and demand issues have led us to go back to our mission statement and values.

‘We’ve remained customer-centric, inviting customers to partake in our survey to get an idea of how best we can improve our service in such challenging circumstances. This feedback has been taken forward and put into good, practical use in terms of improving procedures.

‘A few of the things we’ve prioritised with comms: working on our tone of voice, refining our customer journey, and being clear and concise in our communications. We’ve also established targets for response times to customers, in order to reassure them in the event of their installation being disrupted.’

‘The next two years will be painful so we must all play our part to make it a little less so for each other,’ adds Claire.

‘We don’t know what we don’t know. Companies must ask questions and share the answers.’

For more on the impact of the cost-of-living crisis on PR and communications, download our white paper ‘Communicating the cost-of-living crisis… A guide for charities and the third sector’.