Cut for time charity brand webinar

Cut for time: extra answers from the How to build a charity brand webinar

Our recent webinar How to build a charity brand included discussion on communicating with stakeholders while building relationships with supporters. Expertise came from Scouts’ director of communications and marketing David Hamilton and brand and ambassador manager Chris James, as well as Shape History’s co-managing director Lauren Kay-Lambert.

Watch the full webinar here.

We ran out of time to answer all of the questions that came in during our chat with the experts – but Lauren and Chris have very kindly answered the additional questions regarding research, best practice and rebranding for further reach, below.

How much research has to be done to get branding right? Is it possible to use only data and information we already have?
Lauren Kay-Lambert: It’s important you gain a good understanding and honest insight from multiple stakeholders, both internally and externally from beneficiaries/donors. Existing data, especially around user journeys/Google analytics to see where traffic is coming from will definitely be beneficial.

Chris James: This depends entirely on what data you already have. We’d recommend that you consult widely with internal and external stakeholders and give people scope to give you frank and honest opinions.

How could a volunteer-run community group use this best practice to increase its impact on people and its reach on social media?
Lauren: The key is to get your volunteers and end beneficiaries involved – speak to the people you’re trying to reach on social media and ask them what type of content they’d like to see. Also, don’t feel as though you need to be present on every single social media platform – assess what brings you the best return and engagement.
Chris: The key is understanding your audiences and what they need from you. Test different ideas and approaches and then use these insights to increase your engagement and reach.

How can a smaller charity without the reach and recognition of a big charity undertake a full rebrand to improve its effectiveness?
Lauren: Still use the same process, but don’t spend a huge budget on an agency to do the design work. I suggest hiring a freelance designer (go onto The Dots/use Major Players, etc.) to find someone who will be cheaper. I’d suggest focusing on the ‘Understand’ phase and nailing down your verbal identity.

Chris: You don’t need a huge budget for a rebrand. However, you do need huge buy in. Start by building the case for a rebrand – why do you need to do it? What’s not working? Who are you not reaching? It may be that you need a refresh rather than a full rebrand. Before looking at colours, fonts and logos, the key is identifying your key benefit – answering the question ‘why do we exist?’ Run some informal workshops where stakeholders get a chance to answer these questions. The key is taking people with you – a rebrand that is foisted on an organisation, charity or company will not succeed.

How do you measure your relevance?
Chris: We regularly track our perception across a range of key audiences – across relevance, trust and other factors. We work with research partners to do this.

Can you explain more about ‘self-service culture’?
Chris: Self-service is simply about providing your members or customers with the tools and resources to speak confidently about your brand, whether online, in print or in person. We provide a free online hub with templates, videos and other assets members can use with minimum expenses and expertise.

When you establish a charity, how do you choose right types (trustee, foundation… etc.)?
Chris: We’d recommend seeking specialist advice and research widely on this, as it depends on what you’re setting out to achieve.

How much did the Scouts rebrand cost from start to finish (budgets are always tight in our sector, and so often we see these great examples of what can be done, but they are way out of our reach)?
Chris: We were fortunate in that a number of partners were willing to work with us at significantly reduced rates or free of charge. For that reason we agreed that we would keep the arrangement confidential so it would not affect their wider business. We recommend that you have honest and open conversation with potential partners and you also have the option of doing this in house – although external perspectives are invaluable.

Watch the How to build a charity webinar here. Want more expertise from charity brands? Check out advice from Tiny Tickers and The Wildlife Trusts on creating successful PR campaigns on shoestring budgets.

2020: An exciting time to be in Public Affairs

Dr Stuart Thomson is head of public affairs at BDB Pitmans. Following our recent event, where Stuart was a panelist, he has written his thoughts on the new political landscape.

The Conservative Party’s significant win in the General Election has changed the political landscape. With this change should come a reassessment of Public Affairs activity. What should those in Public Affairs now be thinking about?

With a majority now in place, the normal business of Government can resume. Instead of being utterly fixated on Brexit, new policies can be developed that consider the challenges facing the country. Public Affairs can help engage with Government in the development of these new policies.

Getting organisations and people involved is important but critically across Public Affairs we have to keep a watch on what the Government wants to achieve. The current priorities for this Government are ‘levelling-up’, addressing climate change (through COP 26) and preparing for life outside the EU.

But we also need to keep an eye on the delivery aspects for voters. Why?  Because timescales become critically important. The Government really needs to show what it has achieved by the time of the next election. Of course, all governments have that requirement, but Boris really believes in infrastructure and that can take a long time to deliver. So how do they show what they have achieved if the infrastructure hasn’t yet been built? How do they ensure that the ‘red wall’ of former Labour seats in the North remains nothing more than a memory?

If Boris is to keep those seats in former Labour voting areas, then the Government also needs to continue to speak about those issues that have traditionally been seen as Labour strengths – such as the NHS and education. But also maintain their strength in their own core areas – Brexit and the economy. The paper by the British Psychological Society on making better policy provided some useful insight into these issues.

I can also hear echoes of Tony Blair here as well. He went onto areas of Conservative strength and owned them for Labour. ‘Tough on crime, tough on the causes of crime’ was a direct play for the traditionally Conservative area of law and order.

Labour’s great failure this time, apart from its leadership, was to take their own ‘core’ issues for granted.

So it is all very good tracking, as Labour and Corbyn did in the Pulsar survey, really well on social media but it did not turn into votes. Again, the same survey showed an association between each party and particular issues. The Conservatives made sure they controlled the agenda on the top issues – Brexit, the NHS (increased spending to neutralise Labour) and the economy.

Therefore, our Public Affairs work has to reflect the reality of a majority Government and, as I blogged about recently, that means everything from taking the House of Lords seriously to looking at developing long-term relationships and champions, thinking about public campaigns and, of course, the new No 10/No 11 super department. That also means being aware of how best to engage with our audiences and not relying just on any exciting social media channels. As the Vuelio report, The Politics of Social Media, confirmed, there remains a key role for face-to-face meetings with MPs.

It’s an exciting time to be in Public Affairs!

You can read Dr Stuart Thomson’s blog here. He tweets @redpolitics. More information about his new book on reputation management can be seen here.

Marketing Island

Top tips for finding an effective tone of voice for your online brand

This is a guest post by Marketing Island.

Tone of voice isn’t the words we say but how we say them. It is the language we choose, and the personality behind the screen. Brands often rely so heavily on graphics, colour pallets and typefaces, but having a distinct tone of voice is just as important for building brand affinity and familiarity.

In the wise words of Maya Angelou, ‘People won’t always remember what you said, but they will remember how you made them feel’. Mastering your own tone of voice is crucial, it’s a major part of what makes you unique. A consistent tone of voice ensures you are easily recognisable and can resonate with your customers.

When we speak face to face, we are not solely relying on the words leaving our mouths as we have the assistance of non-verbal communication. Using facial expressions, gestures and different pitches allow us to correctly communicate what we are trying to say to others. A carefully considered tone of voice is vital for the representation of a brand online, as we lose all these additional factors. Online marketing such as email and social allow you to build strong relationships with your consumers through one to one conversations. Therefore, portraying the correct tone of voice can help you stand out against competitors and communicate authentically and honestly.

‘If you’re looking for your voice, tap into how you write and talk to your best friends – when you’re not trying to impress or be someone else, but just telling your stories. That’s the quickest way to find it.’ – Jess Pan

Since establishing Marketing Island in 2017, our tone of voice has always been an important factor in our overall branding. Marketing Island was created with a specific audience in mind and this enabled us to quickly establish who we were talking to and how to talk to them – women like us!

Being human has always been the most important thing for us, we have always prided ourselves on being genuine and passionate about the topics we share. We have found this vital to our engagement; it allows us to build connections and bonds with our readers.

Our Top Tips:

Understand your values and personality
Your tone of voice should express your brand’s personality and values. Figure out if you want to be humorous, empathetic or serious (but always ensure you’re relatable!). Your customers are only human (like you), so be approachable and break down that fourth wall – you are not a robot!

Know your target audience
Who will you be talking to? As with all marketing, understanding your audience and their needs is vital. Ensuring your tone of voice aligns with their purpose and ethos as well as your product or service is extremely important.

Write down guidelines
Once you’ve nailed your tone of voice then document it, this can be a part of your overall brand guidelines. Having documentation in place informing of your tone of voice is extremely important to ensuring everyone in the organisation is on the same page.

Be consistent
Through finding your authentic tone of voice your audience will learn to understand your brand and expect a certain experience from you. They will begin to recognise you and build a trusting relationship. Consistency is key here, they need to have the same experience with you 24/7, 365 days a year.

Continue to check that your tone is relevant to your brand. Over time, external and cultural factors can influence organisational change. As important as it is to keep a consistent tone of voice, it’s just as important to be mindful when things may need to be adapted.

Marketing Island is an award-winning online marketing magazine set to inspire women in the digital industry. Find out more here, and follow them on Twitter and Instagram.

Wera Hobhouse MP: Heathrow decision was a landmark victory for climate campaigners

Yesterday was a historic day for the climate campaigners.

The Court of Appeal has taken the climate emergency into account and made it a key part of its decision to stop the expansion of Heathrow.

The Government now has a choice: they can continue with business as usual, appealing the Court of Appeal decision and continuing to push for infrastructure that will ultimately stop them reaching their climate targets; or they could use this as a wake-up call and start legislating for climate action now.

Achieving net-zero involves cutting emissions across all sectors to almost zero and offsetting the remaining emissions by planting forests and investing in carbon capture technology.

This is a daunting task and the sooner we start the better chance we have of avoiding widespread environmental chaos that will define the lives of future generations.

We are living through a climate emergency.

Yesterday’s decision, against the expansion of Heathrow Airport, is a victory.

Now is the time to be cutting our emissions, not adding infrastructure that will cause them to skyrocket.

It is a victory for the thousands of local campaigners who have spent years protesting the expansion. It shows communities, across the country, that people power can make the difference. The Liberal Democrats has been backing these campaigns from the very beginning, supporting grassroots action to make today’s decision possible.

For far too long the Government has been committed to Heathrow expansion, with no consideration of the impact on our carbon footprint and the local environment.

This Government’s own target – to reach a net zero by 2050 – is not compatible with airport expansion. Whether that be expansion of Heathrow Airport or Bristol.

Flying long haul, in 2020, requires fossil fuels. As a result, flying always comes with a carbon cost. Research into cleaner fuels is important and yet green alternatives will not be replacing oil-based aviation fuel anytime soon.

Flying is a positive part of life in a globalised world, but we have an obligation to not to expand an industry that is contributing to the climate crisis.

And it is because of this that my party opposes airport expansion.

If Boris Johnson makes the wrong choice now, he may well have to lie down in front of the bulldozers and the wider impact on our climate will be catastrophic.

I will be urging the Government to respect the Court of Appeal decision and to use this moment as a turning point, investing in substantive climate action now.

We can help – The Liberal Democrats are the only party to have a detailed plan to reach net zero, including a sector by sector roadmap.

This decision was a landmark victory for climate campaigners. For the sake of future generations, let’s make tomorrow an even better one.

Wera Hobhouse is the Liberal Democrat Spokesperson for the Climate Emergency, Energy and the Environment & MP for Bath.

This blog post is part of a cross-party series on Vuelio’s political blog Point of Order, which publishes insight and opinion to help public affairs, policy and comms professionals stay ahead of political change and connect with those who campaign on the issues they care about. To find out more or contribute, get in touch with Vuelio Politics.

 

2020: The new political landscape

Vuelio’s first political event of 2020 was attended by 60 public affairs and comms professionals and saw a insightful discussion of the current political landscape, following the recent general election victory that saw the Conservatives rewarded with the largest House of Commons majority since Margaret Thatcher in 1987.

Gavin Freeguard, programme director for digital, data and transparency at the Institute for Government, reflected that 2019 was a significant year in British politics with more MPs changing their party allegiance than any time since 1886 as well as a change in Prime Minister in July as Theresa May was succeeded by Boris Johnson and numerous lost Brexit votes, prorogation of parliament overturned by the Supreme Court and then the General Election itself after MPs eventually agreed to support one by the two thirds majority still required under the Fixed-term Parliaments Act.

Gavin added that a more settled political landscape would be widely seen as a positive change following a tumultuous few years. He said that the importance of data would be significant in the years ahead and public perception of this would vary depending if it was for public benefit to society or whether personal data was being used to target messaging to voters, which is likely to be far less popular.

Giles Kenningham, a former head of Press at Number 10 Downing Street and the founder of Trafalgar Strategy, explained that the circumstances of the 2019 election were not going to be repeated so it was a one-off election that Boris Johnson’s campaign team used to great effect. A significant public desire to ‘get Brexit done’ was crucial but will be settled by the next election and the substantial anti Jeremy Corbyn sentiment in much of the country including in Labour’s heartlands will also not be repeated once Labour elects its new leader. Giles acknowledged the front runner, Keir Starmer, could have a ‘Kinnock effect’ on the Labour party, not winning power outright but getting the party in a better shape to be able to win in 10 years’ time

He described 2020 as a ‘brave new world’ and added that the Government has a brief window now that it doesn’t need to let the 24-hour news media dictate the pace of political events. He added that if the PM failed to agree an EU trade deal by the end of 2020 and left the transition period on WTO rules, that it would be ‘problematic’ for the Government and for Boris Johnson himself: ‘there are reputational issues there’.

Dr Stuart Thomson, head of public affairs at BDB Pitmans said it was reassuring for the public affairs sector that the UK now has a Government ‘that can-do stuff’. He argued that despite claims that the election winning Conservative manifesto was light on policy detail, he said there was actually a significant amount for the Government to deliver on given the tight timeframes on things like infrastructure before the Government will need to head back to the polls in 2024.

Saskia Perriard-Abdoh, psychological government programme lead at the British Psychological Society said that a lot of assumptions held by individual voters about why they vote the way they do were challenged in the 2019 election, which saw the political chess board completely reset. She urged campaigners to engage with policymakers as people, given how much people move from role to role within Government. She also added that the Government has a very short window of three to four years before voters will revert to being less engaged and ‘go back to thinking politics and policy is not for them’.

Speakers also engaged in a lively Q&A with the audience, covering social media, campaigning and the change in representation of the ‘red wall’ of northern, midlands and Welsh constituencies, which largely fell to the Conservatives in the General election.

Baroness Bennett: The plastics pollution crisis is pushing our fragile planet to the limit

We are – finally – recognising that there is no such thing as throwing something ‘away’ on our poor choked planet. Every bit of waste has to go somewhere.

Globally, most of the eight billion tonnes of plastic produced since the 1950s is still in existence – in our drinking water, our soils, our animals and our air. Even in our beer.

Last year in the UK, a group of supermarkets and other stores announced with much fanfare that within the next seven years they are planning to cut out non-recyclable plastic packaging.

That is seven more years of producing something that won’t ever disappear, but this was far more positive than the Government proclaiming that it will ban unnecessary single-use plastic by 2042.

There’s a crucial point to make about both the voluntary ban and the Government announcement: ‘recyclable’ doesn’t mean an object is going to be recycled and who defines what is and isn’t ‘necessary’?

Our plastics recycling facilities are already groaning with over-supply of recyclables from the impact of the Chinese decision to stop importing most plastic waste for recycling there.

At the consumer end, households are struggling with a hugely variety of different schemes with different rules: if you move house there’s a good chance you’ll have to learn a new system. Live in a flat in Wandsworth and you are expected to put your recycling into a large single-use plastic bag. Really?

How much better if an unnecessary item isn’t produced at all. That more than 40 per cent of the plastic produced goes into single-use packaging is shocking, even before you consider the fact that the world total is more than 300 million tonnes each year.

After massive public pressure, the Government is supposed to be introducing a bottle deposit scheme, for plastic and other bottles, although we’re still waiting for actual action, and there’s always going to be significant numbers that escape the net.

Pub and café chains are rushing to promise to get rid of plastic straws, and there’s now some decent discounts on coffee in some places if you bring your own cup. Some are also calling for a ban on single-use sachets – sauce, vinegar, sugar etc.

I will happily applaud all of this, but huge amounts of parliamentary time could be taken up passing limited, fiddly legislation that has to define and restrict specific categories of table condiments, or focus on plastic straws or stirrers, a tiny fraction of our plastics pollution.

The logical way to approach this is to start at the other end. Let’s begin with a ban on all single-use plastic – that would cover everything you could think of and then some – single-use cups, sandwich wrappers and those really annoying almost unopenable hard plastic frames around toothbrushes.

Then you could make exceptions for items that are actually necessary – wrappings to keep medical equipment sterile, maybe some packaging for meat products, wherever a genuine case of need could be made.

This could be a model for further action. The plastics pollution crisis is just one of the ways in which we are butting up against the limits of this fragile planet.

Ensuring that resources are used only sparingly, and well, is a model that we need in all aspects of our economy.

Baroness Bennett of Manor Castle (Natalie Bennett) was leader of the Green Party of England and Wales from 2012 to 2016.

This blog post is part of a cross-party series on Vuelio’s political blog Point of Order, which publishes insight and opinion to help public affairs, policy and comms professionals stay ahead of political change and connect with those who campaign on the issues they care about. To find out more or contribute, get in touch with Vuelio Politics.

PRFest 2020

PRFest 2020 launches with a new format and keynote

June’s PRFest 2020, taking place in Edinburgh, is launching with a refreshed format focused on individuals, participation and evolution with the theme Purpose Over Profit.

The first keynote confirmed for the event is Manifest CEO and founder Alex Myers, who brings experience from agency’s work in offices across London, New York, Stockholm and Manchester as well as creative comms work with brands including Virgin, Help for Refugees. He will be sharing expertise on ‘Building a creative process fit for the purpose economy’, detailing how Manifest ensure that purpose is at the centre of each client’s strategy.

Other conversations already announced for this year’s PRFest include:

– Waging ethics battles for positive outcomes with senior strategist and MPRCA Mary Beth West
– How can PR influence organisations and their sustainability plans? With Good Will Studios’ creative consultant and designer Will Saunders
– Three is the magic number – How to manage your time more effectively so you can be successful in life with mindfulness coach and former PR professional Sarah Lloyd

Further conversations, and their hosts, will be revealed when the ‘Organised People’ tickets are released on 13 March. The first tranche of tickets, for ‘Super Organised People’, are available from today.

The PRCA continues to support PRFest. Director general Francis Ingham said: ‘We’re excited to return to Edinburgh for PRFest in June. It offers communication professionals the perfect opportunity to get away from London and other cities, and network with colleagues from across the UK. Its fresh approach to out-of-office learning has a richly deserved reputation for sharing intelligent thinking on the latest PR trends.’

PRFest was originally launched by Aura PR’s Laura Sutherland as a two-day public relations festival and now boasts attendees from across the world.

More information about the PRFest 2020 launch, this year’s programme, the speakers and how to sign up for tickets can be found on the PRFest website.

Mark Millar

Music Blogger Spotlight with Mark Millar, XS Noize

‘I pinch myself when I think I have interviewed people like Jim Kerr from Simple Minds, the guitar legend Johnny Marr and many more.’ Music blogger Mark Millar of XS Noize has met many music monoliths since starting his blog back in 2014, but also loves giving new bands and artists a platform for their music to be heard.

Writing about music has changed a lot since the days of Smash Hits magazine – read on for what Mark counts as the pros of digital publishing and which platforms for new musicians aren’t the best route to take if you want longevity in the charts and music collections.

How did you get started with writing about music?
I have loved music for as long as I can remember. My aunt made me sing along to Bye Bye Baby by the Bay City Rollers when I was three. So I suppose I was hooked from then! My parents played everything from Meatloaf to Simon & Garfunkel around the house growing up so I was exposed to loads of great stuff. Then I started buying my own records and tapes as I got older. I read all the music magazines like Smash Hits, Number One and NME from cover to cover.

I did an HNC in Interactive Multimedia. I planned to get into web design, but that didn’t work out. So I decided to marry my knowledge of web design and my passion for music and created XS Noize in 2014. It started as a hobby and now XS Noize is recognised as an authority in music, which is amazing.

What’s your favourite thing to post about?
I like to feature new bands and artists to give them a platform for their music. Also, I love to interview musicians who I admire and have been a fan of. It’s always interesting to hear about their process. I pinch myself when I think I have interviewed people like Jim Kerr from Simple Minds, the guitar legend Johnny Marr and many more.

Mark Millar 2

What makes the music blogging community different (and better!) than others?
People love listening to music either on radio, streaming or by playing records and CDs, so it’s a real pleasure to be able to inform those people about new music. To do that I have to have my finger on the pulse by regularly checking my emails throughout the day because I never know when I’ll receive news about the next big release or confirmation about a band or artist I will be interviewing. My laptop is with me everywhere I go (even on holiday) to enable me to publish on XS Noize immediately. XS Noize is a team effort – we have contributors worldwide who are passionate about music and what they do, and it’s a real pleasure to work with them all.

Do you think shows like The Voice and Britain’s Got Talent are still a good route into the music industry for wannabe musicians?
No, not really – they are only entertainment shows. If you want 15 minutes of fame then go for it but today no one remembers who wins these shows. I don’t think any winner of The Voice has ever been successful. I suppose it’s a foot in the door for the acts, but ultimately those shows are about the judges. The best route for musicians is to play the circuit to as many people as they can and write loads of songs.

Do you see the increase in the intersection of tech with music (VR shows/holograms) as a good thing?
I have no problem with it – it’s novelty and fun, but it’s not the kind of show I would go and see. I would rather see the real thing.

What was the first song/album you bought and would you still listen to it?
The first single I bought with my own money was Wide Boy by Nik Kershaw. And yes, I would stick on his greatest hits now and again.

Favourite song lyric of all time?
‘Life’s a bag of Revels/And I’m looking for the orange one/She’s gone’ – Polar Bear by The Charlatans.

How do you work with PRs and brands?
Working with PRs is the lifeblood of XS Noize. I have built amazing relationships over the past six years with PRs. We work closely every minute of the working day on new content by arranging interviews, gig passes, photo passes, reviews and loads more. With brands, we have sponsored live events and organised competitions.

For PRs looking to work with you and your blog/website, how would you prefer they approach you?
PRs can get in touch with me mainly via email, but sometimes they get hold of my phone number and call me directly – I don’t mind either way. I get sent hundreds of emails daily from PRs and it’s impossible to go through them all, which I feel terrible about.

What other blogs do you read (whether music-related or not)?
I like The Quietus, it’s great! And Chordblossom and The Thin Air. The latter two are also based in Northern Ireland, and I like Nialler9, who is based in Dublin. They write fantastic coverage of the local music scenes and beyond, so check them out.

Reach-the-right-influencers-with-the-Vuelio-media-database

Jessica Pardoe

PR Blogger Spotlight: Jessica Pardoe

Want a fresh take on the high-profile PR campaigns hitting the headlines? Jessica Pardoe, PR and digital media executive for The Source PR, may still be at a relatively early stage of her career, but knows good (and less-good) work when she sees it: ‘I could write about campaigns all day, every day – I find so much joy in dissecting PR stunts and praising their successes.’

Blogging about big news in public relations has grown from a project started during university into a genuine passion for Jessica as she makes her way in the industry. Read on for more on what makes jessicapardoe.com one of our top ten PR blogs in the UK.

How did you originally get started with writing about PR, marketing and comms?
We were advised in my second year of university to start a blog for an online PR module. Me and a couple of my course mates accepted the challenge. It later transpired that we didn’t actually need to create a blog – in fact, it was never brought up again. I’d spent a fair bit of time on it though and didn’t want to see it go to waste so I carried on writing blogs for a little while.

I started out with two-three views on each post, but I powered through as I was finding that I was really enjoying writing about PR – particularly exciting campaigns I’ve seen recently – and then things kind of just escalated from there. I’ve been blogging for over three years now, and though my blog has seen a fair few different names in its lifetime, it’s now firmly jessicapardoe.com.

What’s your favourite thing to post about and why?
Oh easy – campaigns. I could write about them all day, every day if my life permitted. I find so much joy in dissecting PR stunts and praising their successes. One day I’d really love to be involved in, or even heading up, a team that pulls off big marketing campaigns for well-known brands. But for now, I’m still finding my footing in PR and am learning more about reputation management and targeted marketing – and I’m loving that at the moment!

Jessica Pardoe 2

What are some of the recent campaigns you’ve written about that you really liked and why were they special?
It’s not that recent, but without a doubt one of my favourite ever campaigns is the vegan sausage roll by Greggs. It’s literally paved the way for a vegan fast food revolution and is undoubtably in my mind one of the best product launches of recent years. More recently, I’m loving KFC’s collaborative Valentine’s Day campaigns, and the ‘free Costa Coffee’ campaign that was released late last year.

With mental wellbeing being a big issue in the industry at the moment, what do you think agencies can do to support their employees?
Understanding work life balance is fundamentally important. I’ve been in jobs previously that didn’t value that, and it very nearly caused me to burn out completely. Now, I’m with a PR agency, The Source PR, that really respects our mental health, praises us for our work and understands the concept of balance. That kind of attitude only helps me to be more creative and productive, I feel. PR is largely a stressful job, it does require employees to be switched on and it definitely isn’t always easy; understanding that, but also understanding you have to take care of your mental health outside of your job is the key, I think. It’s okay to switch off your phone, take off your thinking caps and take some time to yourself when you need to. Any good agency should encourage their employees to adopt this attitude.

How can the PR industry work on its diversity problem?
Something I’ve spoken a lot about is how PR has a PR problem. It’s not widely taught in school curriculums, and honestly, we get a lot of bad rep as an industry. To some people, PR is perceived as a deceitful and sometimes seedy career. That isn’t the case at all. Too many age-old stereotypes have seen some people presuming that PR is spinning the news and mastering coverups. That might have been true in the past, but it certainly isn’t any more. These negative perceptions could potentially be deterring people and could be causing diversity issues within the realm of public relations. To work on this, I think we need to see PR integrated into school curriculums, more A-Level courses and more emphasis placed on opting to study PR and marketing at university, or undertaking a relevant apprenticeship. After all, we need to focus on encouraging young, talented and diverse minds into the sector.

How has the relationship between the media and public relations changed during your time in PR?
Well, I haven’t actually been in PR that long. I started studying Business & Public Relations at LJMU in 2015, and have worked in PR since 2018, just coming up to two years now. I don’t think the climate has changed dramatically since my career really started, but I do think now that we’re thinking more about reputations and less about media relations. Meaning that there’s less of an emphasis in getting brand coverage here there and everywhere, but more getting great exposure for your clients in areas that are really relevant to them. I’ve also noticed a massive shift in influencer marketing over the past couple of years, and I think that despite its flaws, influencer marketing is absolutely here to stay.

Do you think calling to pitch stories to journalists can ever be a good move?
Calling to pitch, no. Follow-up calls after an email pitch, it depends. So long as your story is relevant to the journalist you’re contacting, I think it’s fine – however I do have some conditions. When working with national press, I’ll very seldom phone up journalists as not only are they super busy, but I find many prefer talking over email. With regional newspapers though, phone call follow-ups almost always result in positive outcomes for my clients. Just make sure you’re pitching the right kind of story to the right journalist.

What are the pros of working with influencers versus ‘traditional’ media?
Influencer marketing is an incredible new branch to the PR and communications sector. Media coverage is fantastic, but you can’t always see its value (let’s not open that can of worms about measuring ROI in PR). With influencer marketing however, you’re opened to this whole new world of social engagement. Some of our most successful campaigns in recent times have been with influencers, and from well-known people interacting with our clients; we’ve seen engagements, impressions and even follows fly through the roof. I think probably the biggest advantage of working with influencers is you can target those who fit your brand like a glove, and it’s very easy to see if they have an engaged and tuned-in audience who will actually be interested in your brand if the said influencer is promoting it. Though media coverage is always fantastic, that’s an insight you can’t always get with traditional papers.

Do you work with other PRs on your blog?
I used to, I don’t do it as much as I should now (oops!). I’ve had a few guest posts in the past, and in the early days of my blog I used to do a ‘meet the PR blogger’ series which was really popular. I’m always open to hearing ideas for topical guest posts about the PR, marketing or advertising space, so feel free to contact me if you’d like to chat.

What other blogs do you check out regularly?
Oh, I could be here absolutely all day, so let me tell you the top ten I read religiously: MK, Orlagh Claire, Wadds, Famous Campaigns, PR Academy, Power & Influence, Ulster PR Student, Arianne Online, Scott Guthrie, and Rise At Seven.

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Measurement and reporting

3 tips to improve your PR measurement and reporting

As part of Vuelio’s Customer Voice series, we host regular focus groups to hear from our clients, track the latest sector trends and make sure we’re delivering what the industry needs.

Our most recent session focused on measurement and reporting, and the impact of PR campaigns on your organisation’s goals. A few clear challenges came out of the discussions along with practical advice to improve best practice.

1. Coverage quality vs coverage quantity
Reach is a common way of reporting on the potential number of people who could have seen your coverage. While reach figures look impressive to the board, on their own they provide little indication of the quality of coverage. For example, while the BBC might have a reach of 500 million, this doesn’t reflect how many of your target audience your coverage actually reached.

Providing context to the success of PR activity is a real challenge. Part of the problem is educating the board how a piece of coverage from an online influencer can be just as impactful as a piece in a national newspaper. The reach figure maybe vastly different but the reach of an influencer/blogger is much more targeted.

Pivoting from quantitative to qualitative reporting means moving away from numbers such as reach and circulation.

2. (Un)Integrated measurement
While PR teams are working closer with marketing and social media teams, when it comes to planning integrated campaigns they are all still reporting separately.

One option is to align PR KPIs with the marketing funnel to demonstrate that what they do helps fill up the top of the funnel and provides marketing with an engaged audience. Another option is to create KPIs together with all related departments to ensure you’re reporting on the same tactics in the same way.

3. Frameworks? Give us practical advice!
The approaches our group took to reporting were similar and everyone had a real appetite for practical best practice advice on measurement and reporting. With all the talk of how to tackle the challenge of evaluating PR in a meaningful way, there appears to be a knowledge gap between those leading the measurement conversation and those on the ground looking for credible methods to demonstrate how PR impacts on organisational goals.

This means if you’re involved in measurement in your organisation or in the wider industry, you need to do more to bring your colleagues, who are often at the coalface, into the conversation. It’s something we’re focusing on at Vuelio and we’d love to hear your thoughts on how we can all improve this process. Get in touch and let us know.

Are you a Vuelio client? We’d love to hear from you – get involved in our Customer Voice series.

Jess Hawkes

PR Spotlight with Jess Hawkes, host of PR podcast OutSpeech

Last month digital marketing agency Impression launched monthly podcast OutSpeech for PRs, marketers and SEOs who want to build links effectively. Its host is digital PR specialist Jess Hawkes, who will be addressing the evolving discipline of digital PR, the latest trends and challenges.

‘There’s so much chat about digital PR across the internet already, particularly on Twitter, and sometimes it feels like it’s the ones who shout the loudest that get the most attention. I wanted to create a platform for everyone to have a say and a podcast is such an accessible format to do that.’ Read more to find out how Jess hopes the podcast will allow more opinions from the digital PR industry to be heard, without shouting about it.

How did you enter the world of PR?
From a young age I’ve always obsessed with language, in particular the power it can hold in shaping ideals and changing minds. I realised very quickly that it was easier to talk my way out of something by using language effectively, and this level of influence fascinated me. Naturally, this led me straight into the world of PR and marketing.

Why do you think a podcast will be a good vehicle to use to discuss the digital PR industry?
There’s so much chat about digital PR across the internet already, particularly on Twitter, and sometimes it feels like it’s the ones who shout the loudest that get the most attention. The digital PR industry is broad though, and I wanted to create a platform for everyone to have a say – a podcast is such an accessible format to do that. You don’t have the sometimes toxic Instagram culture that comes from social media, and you don’t have to spend hours reading through blogs and articles – it’s something anyone can stick on in the car or on the train.

What are you hoping that the podcast can achieve that perhaps hasn’t been done before?
There are already several PR and SEO podcasts, but nothing specific exists for digital PR, which is such an evolving discipline. I wanted to be able to create something that would really be able to shape our malleable industry in a way that represents everyone.

Are there any other podcasts that you will draw inspiration from?
Professionally, I think PR in a Car is a really great resource for broader traditional PR topics. In my spare time, I like to listen to Guilty Feminist, and I’ve long been a fan of the Joe Rogan casual style of interview whereby you just encourage the guest to speak their mind in a relaxed environment.

Which trends do you expect will increasingly come up in your discussions?
Digital PR is changing all the time, so there’s always discussions about where it is going and what will be the ‘next big trend’. We have set topics for the year, which includes measurement, link buying, influencers and the rise of the affiliate.

What would you say are the biggest misconceptions of the digital PR industry?
A lot of people who speak to me from traditional PR seem to think digital PR is simply an online version of PR, and completely miss the link building side of it. Digital PR is entirely different to ‘doing PR online’. It’s a discipline built from SEO and fundamentally differentiates itself from traditional as it is measurable, and can tangibly prove the value and ROI to clients through organic search benefits, rather than ‘awareness’.

How do you expect the shape of digital PR to change in 2020?
I think this year in particular there will be a lot of chatter around relevance, and how that will play a broader role in the style of link building activity that is happening; whether it will still be applicable to create news that sits on an orphan page off the main domain and has little bearing on the actual user journey, or whether we’re going to have to start being far more integrated with our marketing and digital PR efforts.

Is discussion of mental wellbeing in the PR industry overdue?
PR is a discipline which, no matter how it is managed, will always have some level of uncertainty or lack of control, and I believe this has multiple repercussions on mental wellbeing. In so many jobs the outcome of your work directly reflects what you put in, but this isn’t always true in PR since there are so many variables to getting a result. You can put a load of physical and emotional resource into a campaign and get very little in return, as success hinges on a whole host of wild variables, sometimes including the weather or the mood of a journalist!

This is only heightened in digital PR, as there are so many more variables to consider. Even if you get a result and a journalist features your piece, digital results can always be better; they need to include a link, it needs to be followed, from better domains, more optimised anchor text or going to deeper, more targeted areas of the site, to name a few. It leaves digital PRs potentially feeling that no matter what they do, they could always be doing better. That can be a positive motivation, but on the other hand, you can understand why this mentality might wear people out and be a detriment to mental wellbeing if it isn’t addressed.

Who would be your dream guest to interview, from the world of digital PR or otherwise?
Hands down: Edward Snowdon. For me he represents the often lost, true integrity of the media.

Listen to Jess Hawkes on the OutSpeech podcast here

Ian Murray

Ian Murray MP: If we have the courage to change the Labour party, we can win power in 2024

In this guest post, Labour Deputy Leadership candidate Ian Murray sets out his five-point plan that he believes will ensure Labour wins the next election.

I was devastated on the morning of Friday 13 December.

The Labour Party now has its lowest number of seats in parliament since before the creation of the National Health Service.

The result means another five years of a Conservative Prime Minister, after a decade of Tory Government that has left our communities worse off and more divided than ever.

As a party, we have to face up to the fact that a Government with such a poor record was able to defeat us so resoundingly.

The message the public has sent us is abundantly clear and we must be honest about that.

Yet many of the other candidates for Deputy Leader seem to be running on a platform of continuity – the idea that one more heave will get us over the line. If, as they wrongly claim, we won the argument at the last election then I hope we lose the argument at the next.

I am standing to be Deputy Leader because I believe that we must listen to what the public told us in December. It is only by doing that that we will be able to regain their trust.

December’s result was horrendous, but all hope is not lost. The people of this country are crying out for a Labour Party they can vote for. If we have the courage to change our party, we can kick Boris Johnson out of Number 10 in five years.

I have brought forward a five-point plan to help achieve that – it includes a focus on ground organisation and tackling the stain of antisemitism within our party.

Never again do I want to knock on a door to be told, through tears, by a lifelong Labour voter that they cannot support us because of our failure to deal with antisemitism within our own ranks.

It simply has to be eradicated, and I will take personal responsibility as Deputy Leader for doing that.

I’ll also make sure we conduct a proper review of our defeat – visiting the seats we lost, the seats we won and the seats we may never win – in order to fully understand our path back to power.

We do need to renew our party, but internal elections can often result in too much naval gazing within the party, so we have to keep talking to the country as well.

That’s why I have unveiled my plan for a ‘Labour campaign for Britain’s future’, which will look at the constitutional settlement within our country, and whether it works as it should.

Thirty years on from the last great constitutional change within this country, we have to get more power out of Whitehall, and deliver it to local communities.

That doesn’t mean devolution for devolution’s sake, it means returning power, responsibility and crucially, money, to local authorities and devolved administrations.

Britain’s future isn’t just within our own borders, it’s also about how we look out to the world. The next 11 months will be crucial in holding the government to the highest of bars on its Brexit promises.

If the Tories fail to deliver, as I suspect they will, the Labour movement should keep open the option of campaigning to re-join the European Union at a later date, if it’s in the national interest. It’s a card we must keep on the table as the next 11 months unravel.

Labour can’t be in Government again without Scotland. I know how to win Scotland and putting a Scot on the ballot paper sends a clear signal that we care about all the nations and regions of the UK. The scale of the challenge means we need Scotland to win again.

I have the backing of many ordinary Labour Party members who have put me on the ballot. That means we have the word change on the ballot.

Thanks to them, the membership has a chance to vote for change in this Deputy Leadership contest.

With their support, we can change the party, and deliver a Labour victory at the next election.

 

Ian Murray is the Labour MP for Edinburgh South and a candidate for Deputy Leader of the Labour party.

This blog post is part of a cross-party series on Vuelio’s political blog Point of Order, which publishes insight and opinion to help public affairs, policy and comms professionals stay ahead of political change and connect with those who campaign on the issues they care about. To find out more or contribute, get in touch with Vuelio Politics.

Natalie Lue Baggage Reclaim

Dating Blogger Spotlight with Natalie Lue, Baggage Reclaim

Sometimes blogs are inspired by bad dates, sometimes by a mix of ‘bubble guts and a busy mind’. Natalie Lue’s Baggage Reclaim was born from a combination of all three and has since become our top relationship and dating blog in the UK.

If you aren’t yet a Reclaimer, read on for more on that killer combo that kickstarted Natalie’s love affair with blogging, as well as the most romantic places in the world and some baggage-related dramas.

How did you originally get started with writing about relationships?
It started with a bad date and me wondering why I’d say that I wanted to be with a ‘nice guy’ but then feel bored and turned off by them. I woke up in the middle of the night with bubble guts and a busy mind thanks to the dodgy date dinner – ten minutes later, I had my then-personal blog. And here I am almost sixteen years later.

How do you stay enthusiastic (and not cynical) about Valentine’s Day?
I’m not, and never really have been, into Valentine’s Day. Even as a child, it bemused me how it changed people for a week or two! It was the anxiety over gifts and cards, and whether they were loved. My husband and I pick and choose which year we want to give each other cards. We do it for a laugh and to get sentimental.

What’s the most romantic place in the world?
Tough call, as I absolutely love New York and have wonderful memories of trips there with my husband. I’m going to say Paris, as he surprised me with a trip there for my 40th. There is something magical about it. I highly recommend going on an electric bike tour for a few hours.

What is the worst date you’ve ever been on?
Too many to choose from. I’ve previously said it was a guy who was stoned out of his tree (I didn’t realise until towards the end of our date). He was very pervy straight away, and after I tried keeping him at bay, he tried to make a move when he dropped me home. I declined and so he proceeded to touch himself up as I exited the car…

Has blogging about relationships ever impacted your own relationships in real life?
Yes. One acquaintance stopped talking to me – she read my blog after finding out about it in a newspaper and fumed that I’d said she served us all Blue Nun at her party (she did). And someone else thought I was talking about their relationship (I wasn’t) and that I’d written about them revenge-cheating on their ex.

What are your favourite dating shows?
I don’t really watch dating shows any more, although I loved watching Take Me Out – it’s a fascinating social experiment that teaches a lot about misconceptions around compatibility and attractiveness. My husband watches Dinner Date and Dress To Impress religiously, so I sometimes catch a bit of those.

How do you collaborate with brands and which kind do you really like working with?
I don’t currently collaborate with brands for Baggage Reclaim. I built a lot of brand relationships from when I ran Bambini Goodies and the now-defunct Nest Goodies, so if I am occasionally gifted something it’s through personal relationships.

For PRs looking to work with you and your blog/website, how would you prefer they approach you and with what kind of content?
I am open to working with brands, but I do get turned off by stock approaches and requests for reviews. DM me on Instagram or drop me an email. In order for me to work with a brand, it has to offer as much value to my audience as it does to me, so we have to share core values. The likelihood is that it would be for the podcast, Instagram or for collaborating on an event. Book publishers, wellness, eco-friendly, and sustainable and creative brands are certainly of interest.

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Gemma Dunn

PR Spotlight with Missive’s associate director Gemma Dunn

‘Technology is ubiquitous so has evolved to become a byword for disruption. Every business is underpinned by technology, so tech PR now covers everything.’ Working in a sector of public relations that now encompasses almost every industry, Missive’s multilingual and multi-skilled Gemma Dunn brings experience from her time in journalism as well as a passion for communication. Having spent ten years in PR, Gemma has seen measurement move from press clippings to email alerts and the evolution of the industry’s approach to campaigning, collaboration and supporting staff under pressure.

As one of the forces behind PRWeek’s UK Best Place to Work (Small Agency) for 2019, Gemma shares the importance of integration in the work and the working environment to produce disruptive – and effective – results.

Tell us a bit about how you got into PR originally, and what keeps you passionate about the work?
I studied languages at university, which I chose because I loved communication and travel. This led me to move to Chile where I had a brief stint in journalism. I loved the storytelling required as a journalist, but the job was too solitary for me – I spent most of each day completing research or writing on my own. I wanted the chance to be part of a team and spend my days being interactive, which led me to look at PR. Fast forward ten years and the teamwork aspect of my job is a big factor in why I’ve stayed passionate in my career. Between my team and clients, I meet and learn from a huge range of people from different cultures and with very different experiences. It makes the job hugely varied.

Missive works with clients in the technology sector – what have been some of the big changes you’ve noticed in tech PR during your time in the sector?
I’ve seen two fundamental changes in tech PR in recent years. Just like in other sectors, clients expect tech PR campaigns to be fully integrated. PR used to be siloed from the rest of the comms mix but in an ever-integrated content world that doesn’t make sense anymore. Getting ahead of what clients (and their customers) need means we have to be channel agnostic and use audience insight to determine what is the best way to reach customers – whatever that might be.

Another big change is that tech is ubiquitous so has evolved to become a byword for disruption. Every business is underpinned by technology so tech PR now covers everything from the banking and insurance industries to veterinary services, property and commodities trading.

Is there anything you really miss about how the PR industry worked when you started?
I used to love that moment of popping into a newsagent to get the paper and find my client’s coverage. The thrill of seeing a story do well is still there but it isn’t as much of a moment when the email alert arrives. Of course, the flip side is that nobody has to scan press clippings anymore!

Missive won the PRCA best place to work award last year – what are the best things about working at Missive and how do you keep employees happy and fulfilled in their work?
It meant a lot to us to win the PRCA Best Place to Work and receive recognition of the distinct culture we have – and the hard work of the founders to create something special. They wanted Missive to be a brilliant agency where people had the opportunity to take ownership of their career and have a say in how the agency is run. It sounds obvious but we treat people like adults and expect people to manage their own time – this means if you decide to work from home last minute, or leave early to play tennis, it’s fine as long as you get the job done.

We also have a healthy rewards programme that includes benefits ranging from an all-company annual holiday abroad to a weekly personal trainer as well as an annual wellbeing and tech allowance. Underpinning all of this is a commitment to innovative, ethical and open behaviour that the team is a part of creating and sustaining.

What do you think it is about the creative industries that can result in mental health issues, and how can companies work to prevent it/support their workforce?
The challenge of being in a creative industry is that your work is always under scrutiny and has to be delivered to a deadline (and in budget). This can create a real pressure cooker, which becomes even more of a problem when you’re trying to navigate the overwhelming amount of information we have to get through. It’s why there are such sustained mental health issues in the industry.

Tackling the problem has to start with being open about when people are experiencing difficulty and working together to tackle the pressure someone might feel under. We check in with our team at Missive to encourage people to find a work/life balance that works for them including a daily routine that is focused to their overall wellbeing.

Do Missive work with influencers/bloggers? What are the pros and cons of working with ‘new’ media versus print?
With every brief we get from a client, we start with research into the target audience to gain insights into who (and what channel) will have greatest impact; this could be an influencer, blogger, broadcaster, politician or journalist. For some of our audiences, influencers will be the most credible way to have impact. For others, it could be through the FT newsdesk.

The benefit of working with this new media of influencers is that you more often have the chance to partner and collaborate on the content you create. Whatever the channel or the individual, the most important thing is to be authentic to the audience.

Missive have been shortlisted for more awards recently for client work – how important are awards for PR agencies?
I think awards are a great way of showcasing results delivered to clients and giving the industry an idea of how you create success. What they don’t always show is overall value to clients in terms of strategy, commercial objectives or brand awareness. When clients are choosing agencies, I think it’s important they look at both awards and style of working to understand whether the agency is a ‘fit’. For example, do they have a strong track record in strategic consultancy that may not be highlighted through award wins?

What is the process for creating content/encouraging ideas for campaigns at Missive?
We have a really collaborative work environment with regular team-wide brainstorms for clients and those we are pitching to. We try to look outside of our immediate industry to get inspiration from other areas, and we’re not afraid to steal ideas where we see something that worked well in a different sector!

How have you noticed the relationship between PR and journalism changing during your career and what do you think is next for both?
PRs now outnumber journalists (64,000 journos to 95,000 PR) which has changed the relationship fundamentally. Journalists are more time-poor than they’ve ever been so on the one hand they need help from PRs to find stories, experts and case studies but on the other hand they are inundated with content they don’t often need, ruining relationships between the two sides.

Understanding the right journalists and industry analysts to take a story to isn’t hard if you have the right tools and a bit of common sense, and I think PRs who invest time in this are always those who have better relationships with the media (and probably with their clients as a result).

Learn more about the Missive team and their work on the website here

A&R Factory

Music Blogger Spotlight with Stefan Toren, A&R Factory

How does the music blogging sector continue to adapt as the way we share and stream music changes? For A&R Factory’s Stefan Toren, it’s ‘the creativity in connecting people’, whether through traditional features and interviews, curated playlists or Instagram stories.

Aiming to explore the meaning behind the music rather than straight-forward industry updates, Stefan’s blog has become a ‘hotspot’ for professionals in the sector. Read on for his approach to writing about music, how the music industry is changing and whether reality TV is a good thing for artists.

How did you get started with writing about music?
A+R Factory started around 10 years ago when I was working as a music manager for a few bands. Originally I just wanted to write about the different artists I had the pleasure of working with, but it started to evolve into something much bigger when I found we had organically become a hotspot for music industry professionals – ranging from unsigned talent to A+Rs from some of the world’s top labels. I guess the answer is almost boringly simple: I began because I wanted my own platform to give a voice to the unheard musician. A decade on, here we are.

What’s your favourite thing to post about on your website/blog?
Just go on over to our homepage and take a look for yourself. We don’t tend to focus on industry news and developments – we focus purely on music and what it (might) mean to the listener. Exploring artists and their new projects is therefore, by far, our favorite stuff to post.

What makes the music blogging community different (and better!) than others?
Oh, it’s different alright – in all the good ways (and some bad, but let’s not get into that here!). One of the parts that make it so good is the ability for a blog to help curate a listener’s taste, and get them to explore new artists and new music that (literally) resonates with them. We’re also seeing the blog community explore different avenues to tell those artists’ stories too; some of the best music bloggers don’t even write these days, they curate playlists, create videos and post insta stories. I think the creativity in connecting people with art is the special something that makes music blogging stay relevant as online culture evolves.

Do you think shows like The Voice and Britain’s Got Talent are still a good route into the music industry for wannabe musicians? What are the pros and cons?
Have they ever been? Facetiousness aside, I think these shows have a cultural value to offer and do help show artists that they don’t just need to be good musicians – they need to be characters and have a story to tell. But I think it goes without saying that ten times out of ten, an artist should focus on their art and marketing before considering a musical reality show to be a viable option for getting into the industry.

Do you see the increase in the intersection of tech with music as a good thing – VR shows, holograms of musicians who are no longer with us, etc.?
I think most people look at tech in the music industry as these ‘flashy’ PR pieces – and that’s fair because a Tupac hologram catches eyes and ears. The real tech in the music industry is a lot more hidden and it’s all about data. Just like a brand needs data about its customers, music labels all need data about their listeners, and platforms like Spotify have all the value in this space. Because of this data, we’re seeing music labels adopt different approaches to new releases to maximise streaming value, perhaps at the risk of compromising artistic value. But for many artists, data can be their most powerful tool in building a following and cracking the online space – so there’s lots of pros and cons on all sides for tech being adopted more heavily in the music industry.

What was the first song/album you bought (and would you still listen to it)?
Eric B and Rakim’s Paid in Full. Who doesn’t still listen to it? It’s one of the seminal hip-hop albums.

Favourite song lyric of all time?
‘All my exes live in Texas’ by George Strait. I can’t explain why. I’ve never been to Texas.

How do you work with PRs and brands?
Our approach is heavily tied to our original and simple vision of spotlighting the world’s best independent artists and musicians. So of course when we work with PRs and brands, we only choose the ones with an offer that can bring something truly helpful to the table for unsigned musicians. There’s so many incredible services out there that act in line with A+R factory’s values, and we make sure each one we work with gives artists a real digital leg up in this crazy industry.

For PRs looking to work with you and your blog/website, how would you prefer they approach you?
We have a delightfully simple contact page here where you can reach out to us.

What other blogs do you read (whether music-related or not)?
Earmilk is great. Indie Shuffle and Resident Advisor are two other staples.

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UK Boundaries

Lord Rennard: 650 or 600 MPs in the next House of Commons?

Liberal Democrat peer Lord Rennard writes that the Government still seems uncertain about whether or not to bring before Parliament plans to cut the number of MPs from 650 to 600. He adds that doing so may cause infighting amongst Conservative MPs, as well as objections about the fairness of the methodology for boundary reviews introduced in the coalition period.

The answer to my written question in the House of Lords about Government plans for the re-organisation of parliamentary constituency boundaries suggests that it is still thinking about what to do. In September 2018, the four Boundary Commissions submitted their final reports. The relevant legislation (the Parliamentary Voting System and Constituencies Act 2011) requires the Government to lay the reports before Parliament for approval ‘as soon as may be’. Nearly 18 months later, there is still no sign of them.

Prior to the December general election, the Government was clearly worried about obtaining a majority for an Order to bring in the new boundaries. But with a comfortable majority of 80 in the Commons, the question now is if it is thinking again about the principle of reducing the number of MPs from 650 to 600. Many of the 365 Conservative MPs elected in December may not relish having to scramble for the reduced number of seats that would be available.

If the current proposals are approved, it will benefit the Conservatives overall. But in some parts of the country, three Conservative MPs may find themselves in competition for selection for perhaps two of the newly proposed constituencies, and in other places two Conservative MPs may be competing for the same seat. For example, the new Secretary of State for Wales, Simon Hart (Carmarthen West & South Pembrokeshire), could find himself competing with the former Secretary of State for Wales, Stephen Crabb (Preseli Pembrokeshire), for the proposed new seat of Mid and South Pembrokeshire.

Few Conservative MPs seemed to realise that supporting the coalition’s 2011 proposals for changing the way that boundaries are drawn up would mean subjecting themselves to a fundamental re-organisation every five years. The extremely tight restriction on the quota (5%) by which constituency electorates can diverge from the average means that a small change in one constituency’s boundaries could trigger major changes to all the others in the region. Under the new scheme, the new boundaries would only become known in the fourth year of a five-year parliament, thereby handicapping both MPs and candidates who seriously ‘nursed’ their constituencies.

One of the purported justifications for cutting the number of MPs to 600 was the claim that previous Boundary Commissions had led to an ever-increasing number of MPs. But this is not the case. The number of MPs in 1945 was 640, rose to 659 in 1997 and went back down to 650 in 2010. More significantly, the increase in the number of MPs since 1945 (1.6%) has not kept pace with the growth of the electorate since then (43.2%).

An MP elected in 1945 represented just under 52,000 electors. An MP elected last December will have on average over 73,000 electors calling on their services. Over the last 75 years, expectations of what they should do for their constituents have also risen greatly. There are also many people expecting MPs to represent them who are not on the electoral registers. Levels of electoral registration were thought to be very high (around 90%) when plans for changing the methodology for reviewing the boundaries was announced in 2011. But the Cabinet Office’s subsequent research showed that it was nearer 80%. There may, therefore, be six million people entitled to be on the electoral registers, but who are not included on them. This makes the current intake of MPs responsible, on average, for around 83,000 adults who are UK citizens, as well as anyone else who may seek their assistance.

Seven years ago, I caused a storm by acting with others to block the boundary re-organisation proposals of 2013. I argued that electoral registration was far less thorough than we had been led to believe, and that reducing the number of MPs needed to be matched by reducing the number of Ministers and beginning elections to a reformed House of Lords. Otherwise the powers of the executive relative to that of the legislature would be increased disproportionately. It is also fair to say that stopping the boundary review benefitted my party by about three or four seats in each of the last three general elections (a significant proportion now that our numbers in the Commons have been greatly reduced).

It is generally agreed that MPs should generally represent roughly the same number of electors. But we should now be looking again at the best way of achieving this and considering carefully the recommendations in the report of the Commons Select Committee on Political and Constitutional Reform from 2015. Its proposals would mean more sensible, and more stable, constituency boundaries in future. Keeping with 650 MPs would also minimise disruption, which before 2011 was always an aim in boundary reviews.

Lord Rennard is a Liberal Democrat Peer and former Chief Executive of his party.

This blog post is part of a cross-party series on Vuelio’s political blogPoint of Order which publishes insight and opinion to help public affairs, policy and comms professionals stay ahead of political change and connect with those who campaign on the issues they care about. To find out more or contribute, get in touch with Vuelio Politics.

Richmond stats

6 stats to help agencies work with comms directors

Over 200 senior communications directors, consultancies and agencies gather at The Richmond Communication Director’s Forum each year and their views and opinions of the industry form the conference’s annual research report.

From the numbers on how comms professionals are allocating their budgets to sourcing new agencies to work with, here are six useful statistics to help you improve your agency’s work.

1. Change management is the biggest business challenge (even more than the prospect of Brexit)
When asked about the biggest challenges they were facing back in November, respondents’ answers fell into the five categories of Change, Resources, Technology, Political and Talent and Value. Change came out as the most challenging, with over half replying with concern. Surprisingly, worries concerning Brexit (rather a big change) had gone down since the year before – from 36% to 19%.

2. Budget reduction is down – only 13% were planning to decrease their budget spend for 2020
Whether careful and canny spending or a sign of belt-tightening, a reduction in budget spend wasn’t a big concern for the delegates at the forum – of 2019’s delegates, 20% had planned to reduce their communications budget, for 2020, it’s down to 13%. Hopefully a sign of healthy budgets to work with. Over half (58%) reported they’d be spending the same, and 29% reporting an increase.

3. Comms directors use an average of seven agencies, but new projects mean new appointments
Exploring how respondents interact with and choose new suppliers to work with, the Forum discovered that comms directors use an average of seven agencies. A further seven are likely to be spoken with as prospects, and 3.2 new agencies a year are appointed. What causes delegates to look for new agencies to work with? New projects (for over 80%) and the need for new technology (for just over 50%). Less than half were looking for cheaper or better alternatives.

4. 70% of those making the decisions on agency appointments are looking for new products and technologies to try out
What most of the directors who decide on budget spend – and which new agencies they’ll be spending it on – are looking to hear about are new-launch products and technology. Less important for them – discussing the outlook for the economy (10%), agency employees (under 20%) and the competition people are pitching against (20%). So, shiny new things that will make their work easier, and not so much with the bad-mouthing of competitors or staid economy talk when pitching.

5. Cold calling is bad: over 90% of sellers of services and over 50% of buyers still prefer face-to-face contact over email or telephone for building professional relationships
Both word-of-mouth recommendations and face-to-face meetings are what those surveyed said were most important with forming new business connections and choosing suppliers to work with. Telephone calls were not popular with buyers of services and products – 0% of those surveyed mentioned it as they way they find new suppliers to work with.

6. What most (60%) comms directors are looking for when picking a supplier or agency? Personal chemistry
Reinforcing that face-to-face is the way to attract companies and brands to work with you, rather than email or phone, is the 60% of comms directors looking for personal chemistry with the suppliers they sign with. Price (over 50%) and innovation (almost 50%) were the next most important considerations. What may turn people off from working with you and dim the chemistry, though, is desperation – ‘Hunger for my business’ was a positive for only 30% of the people at the latest Richmond Communication Directors Forum.

Find out more about The Richmond Communication Directors’ Forum Industry Research Report 2020 on the Richmond Events website.

Never-Settle-Featured

Dating Blogger Spotlight: Eve Greenow, Never Settle

‘Shows like Take Me Out and Dinner Date, to me, are just for people who fancy five minutes of fame – sorry!’ Hoping to build more genuine connections with people looking for advice and support in love is Never Settle blogger Eve Greenow. Originally launched in November 2014 as ‘Eve’s Blog’, its first posts helped Eve come out of a toxic relationship, and has since evolved into an ‘honest, confidence-building go-to of what to do when dating, in a relationship, breaking up, having sex, dealing with mental health issues… you name it, I want to help people with it’.

Even if you’re choosing to ignore Valentine’s Day completely, make a commitment to checking out Eve’s thoughts on dating shows, her worst date ever and whether blogging about dating is a good or bad thing for her own relationships…

How did you originally get started with writing about relationships?
Truth be told, I never started my blog with the intention of writing solely about dating, sex, relationships and millennial lifestyle. Actually, Never Settle was founded in November 2014, as it’s original conception of ‘Eve’s Blog’ (revolutionary name, right?) six months after I came out of a four-year toxic relationship.

Nowadays, Never Settle pushes the latest trends to the forefront of discussion, tackling controversial and taboo subjects head on, and looks to provide a range of outcomes and a way of achieving them, based on a mixture of personal experience and extensive psychological and sociological research. I’ve even got my own Ask Eve section where I accept anonymous questions, and podcast…

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What’s your favourite thing to post about and why?
My favourite thing to write about is real, honest posts for people who find themselves in difficult dating situations. Often my Ask Eve inbox is full of lovely, brilliant people who are stuck in a difficult scenario and are so confused. Helping people just feel heard or listened to is my favourite thing. It’s not even giving advice, because often those who write in already know in their heart of hearts what they need to do; it’s just allowing them to have the cathartic experience of writing down their issues and knowing it’ll be read, and that they’re not alone.

I know many bloggers who blog for brand collaborations and the perks, but that was never why I created Never Settle – it’s to help people feel less alone and realise their true potential. Knowing I’ve helped someone is the best thing I ever get out of the blog.

How do you stay enthusiastic about Valentine’s Day?
Valentine’s Day is an interesting one. I used to be super into it, but as I’ve got older, I’ve not become cynical as such, but I’ve just realised that while Valentine’s Day is nice to celebrate your partner, it’s super-important to not just exclusively do so on this one day. I do think it’s become commercialised, and ultimately real relationships shouldn’t need the grand gestures and the expensive presents (depending on their love languages of course). Also, it can make singletons feel super-rubbish, and frankly, even more alone. So I think if someone would like to celebrate Valentine’s Day – absolutely, enjoy it! But if you’re single, honestly, it’s not the end of the world – 15 February is just a day away.

What’s the most romantic place in the world?
Oooh, that’s a toughy. Probably not the answer you’re looking for, but the most romantic place in the world is somewhere that means the most to you. It doesn’t need to be Paris or Rome, it can just be somewhere that makes you feel happy and romantic. It may be a place you share with your partner and means something, or somewhere you love to visit. Memories make the romance, and it builds to a whole new level when you love that place.

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What is the worst date you’ve ever been on?
I guess the worst one-off dating experience for me started off as a really nice evening. We had some drinks in a Soho bar, and got on well initially. I was surprisingly calm, and just spoke naturally about what we do, our jobs, hobbies, etc. – had a laugh, even. After a few drinks and no dinner, he spoke about my blog and the fact that I review ‘lots of dildos’… and, as expected, things took a turn for the worse. Not only am I very protective of my blog, but I also find it says a lot about a person in the way they talk about intimacy. Before I knew it, he was complaining about his ex-girlfriend (who he’d been with for a long time), telling me intimate details about her and generally being really derogatory… safe to say, I took his ex-girlfriend’s side. Which went down like a lead balloon. He wanted a second date, remarkably. I did not.

Has blogging about relationships ever impacted your own relationships in real life?
Ha! Oh gosh yeah, unfortunately. People think I write about my life, my dating experiences and private information – which is simply not true. I’ve found people presume when I write a post, it’s about me or my boyfriend. Unfortunately, I have lost a few friends because of the blog. They’ve seen me as a hypocrite for doing something which goes against my own blog advice, or just ‘don’t get it’. It’s amazing how many people will give you backhanded compliments about your achievements, or always find the negative in something you hold pride in.

When I was single, men thought they would become a new feature on my blog. It was regularly said ‘oh, I guess this will end up on the blog then,’ which, again, if they’d read any of it, they’d know they would definitely not. My boyfriend’s friends took the mickey out of him about it too for a long time, which was tough. But to be honest, where I am with the blog, and what I’ve achieved, shows me that it was all worth it.

What are your favourite dating shows?
Ahh, I really hate many of the dating shows. Only because they don’t really do well to pair people up in the best way and basically it nearly always ends in a flop relationship – which is just a bit pointless.

I really like First Dates because they actually try and match people appropriately based on a variety of factors, and often that means you won’t waste your time. Celebs Go Dating is another one I really like. The matchmaking and coaching allow people to actually handle their baggage and deal with their problems, rather than jump from relationship to relationship and make the same mistakes.

Shows like Take Me Out and Dinner Date, to me, are just for people who fancy five minutes of fame – sorry!

How do you collaborate with brands and which kind of brands do you really like working with?
I really do love collaborating with brands. I’ve worked with sooo many and have a handful I love to work with. Ann Summers, LELO, Lovehoney are among my favourite pleasure brands, and I love that they continuously push towards smashing taboos around female pleasure. Brands which are relevant to women’s health, relationships or dating are what I look for, and anything promoting equality and feminism is a big plus!

For PRs looking to work with you and your blog/website, how would you prefer they approach you and with what kind of content?
If you actually research my blog, it will get you so far! I get all sorts of emails, but recently received one from a PR agency who had actually clearly done their research and I felt so warm towards them. It really helps! Brands who care about a mutual relationship really tick my box – someone who just wants to use my blog, or make out like they’re doing me a favour for free promotion will most likely never hear back from me.

What other blogs do you check out regularly (whether relationship-related or not)?
I have so many! I still love to read Naomi Narrative, Lucy Goes Dating and Alice in Wonder. Also love Natasha Atlas and my blogging besties, Hannah of The Giraffe’s Life and Jess from Fierce & Fabulous Revolution. These are some of the hardest working ladies in the blogging world!

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BRWC

Film Blogger Spotlight: Alton Williams, BRWC

Alton’s Williams BRWC – that’s Battle Royale With Cheese, to give it the full Pulp Fiction-inspired title – started life as emails between film-fanatic friends. Now a popular blog, BRWC serves up the freshest of movie morsels to Alton’s fellow cinephiles across the world and has taken him to some exciting launches and events along the way (including a rather special one…).

How did you get started with writing about film?
I was exchanging film-related emails with friends and colleagues at a dead-end job years ago. This led to contributing to Brendon Connelly’s influential Film Ick blog for a while. I then saw an ad to buy a website for a pound…

What’s your favourite thing to post about on your website/blog?
Definitely uploading our contributor’s reviews. Sharing their thoughts on film and receiving thanks and feedback from the filmmakers and readers is the greatest feeling. It’s so rewarding.

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What makes the film/entertainment blogging community different (and better!) than others?
The community is great at the moment as there are SO MANY bloggers doing this. Loads! And everyone has their own thoughts and own way of doing things. It’s great to see. The passion for film is awesome!

What’s the most exciting industry event you’ve been invited to?
We’ve been lucky to attend a load of screenings, events, festivals, etc. The one that springs to mind was the visit to the BBFC offices! What an eye opener. And of course, the Online Influence Awards!

What were your thoughts on the controversy around the lack of diversity in his year’s Oscar nominations line-up?
We need diversity in every industry, not just entertainment. Regarding film, diversity needs to mean different types of people being represented in every part of the industry. And diversity for me also means diversity of stories. We need to see new ideas, from new voices.

Do you agree with Martin Scorsese’s thoughts on superhero movies?
I love superhero movies, but I understand Scorsese’s thoughts. Perhaps they are becoming a little formulaic? There’s been a number of interesting directors leaving superhero films and franchises due to ‘creative differences’…

Favourite three films of all time?
Rear Window, Superman II, Punch-Drunk Love. In that order!

How do you work with PRs and brands?
We get a lot of emails about screener and screenings and I get them sent out to review. As soon as we’ve watched and reviewed, I send them links. With brands, I like to find out more about them before we look into working together.

For PRs hoping to work with you and your blog/website, how would you prefer they approach you?
I prefer email – there’s record of the correspondence and it’s easier to organise.

What other blogs do you read (whether film-related or not)?
Blazing Minds, Slashfilm, Live For Films, SquareBlind and A Touchline Rant.

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2020-The-new-political-landscape-panel

2020: The new political landscape – how social media has reshaped political campaigning

How do policy makers become vital to the new Government in an era where social media has reshaped political campaigning? Join us for a discussion on standing out in the new landscape of social media-driven activism in the Vuelio panel event 2020: The new political landscape, Thursday 27 February at our office in Hatton Garden.

Speaking on the panel alongside Vuelio’s head of political and stakeholder strategy, Kelly Scott are:

– Institute for Government’s programme director for digital, data and transparency, Gavin Freeguard
– Trafalgar Strategy founder and former head of press at Number 10 Downing Street and spokesman for Prime Minister David Cameron, Giles Kenningham
– The British Psychological Society’s psychological Government programme lead, Saskia Perriard-Abdoh
– BDB Pitmans’ head of public affairs, Dr Stuart Thomson

Following the publication of Vuelio’s analysis of MPs’ use of social networks to engage with constituents and sister company Pulsar’s research into social media engagement in the run up to the General Election, the panel will focus on how policy makers and the public affairs industry can work with decision makers to make a difference.

Sign up for 2020: The new political landscape here to join us on Thursday 6.00 – 7.30pm at The Johnston Building, 79 Hatton Garden, London.