Trump & Brexit: Why are PR Pros so out of touch with “real” people?

Donald Trump’s victory in the US elections has shocked many people and there probably isn’t a group of people who are more shocked than the PR/Comms community.

According to a recent article in PR Week, nearly two-thirds of PR professionals expected Hilary Clinton to win a landslide victory in the presidential race.

The keyword here is “expected” – this article is definitely not about PR/Comms professionals’ personal political opinions or the right or wrongs with any political argument. It’s about understanding our understanding of what the wider general public believe in and want.

PRs and pollsters have to ask, why do we get it wrong?

There are of course many comparisons here with Brexit with the vocal majority of PR and Comms professionals backing the losing side.

The demographics of the PR industry (young, female, educated, metropolitan, etc.) all point to a more liberal view of politics and the world.  I have to wonder if this, some would argue “charmed” position, puts many PR pros at a disadvantage when trying to shape the opinion of the wider public.

As PR pros, we are all focused on the everyday conversation across traditional and social media channels but how tuned in are we to conversations beyond this space?

If we are to continue to shape opinion and remember, many “disaffected” voters view the media and PR industries with a huge degree of cynicism and mistrust, we need to get more granular and learn more about what the man on the street (who doesn’t post his every political thought to the social web or even read the newspapers beyond the sports pages) wants from life (whether we agree with it or not).

Is it time to leave our Ivory towers and start engaging beyond our traditional realms of influence.

We might not always like the outcome of political events – but isn’t it time we had a better understanding of what influences certain political events and wider life in general?

Political communication: when emotion trumps fact

As the world comes to terms with a Trump Presidency, we come to the end of one of the most bitterly fought and divisive campaigns in recent history. In much the same way as the EU referendum, it’s been a campaign where social media played a major role on both sides: it’s also been one where emotion has trumped fact and where the polls were very, very far off the mark in predicting the outcome. How did Trump defy all odds and make it to the White House?

Trump was touted as the ‘king of Twitter’ during this campaign, something which played a huge role in getting his message out in a way his funds wouldn’t have otherwise allowed. He mastered the art of using the platform for publicity, and dominated the presidential election with an antagonistic style that journalists and public alike found hard to resist. This was a smart move from someone without the financial backing that US presidential hopefuls generally need: what he lacked in funds, he made up for in the publicity he generated through his posts.

Furthermore, by tapping into the disillusionment that voters felt towards the political establishment, Trump gave himself plenty of room to bend the truth and push the boundaries in terms of what he promised voters. He framed debate by appealing to emotion rather than details of policy: not only will he build a wall, but he’ll make Mexico pay for it. It has huge appeal to Americans who feel that their immigration concerns aren’t taken seriously but little realistic consideration of the cost or efficacy of the final result.

This isn’t a problem, because these factors don’t really matter. Peter Thiel, PayPal co-founder and Trump supporter, summed it up nicely when he said ‘’the media always is taking Trump literally. It never takes him seriously, but it always takes him literally. I think a lot of the voters who vote for Trump take Trump seriously, but not literally.”

Like Vote.Leave’s “£350 million to the NHS” claim, this election has shown us that political communication doesn’t need a factual basis if it hits the right spot emotionally. Politicians have always been dishonest: the defining factor of a successful one is that they’re trusted despite this. In the US, Edelman’s Trust Barometer shows a negative correlation between income and trust in government: the lower the income, the less trust exists. As we’ve seen this year, as the political establishment and global institutions have become less representative of lower income voters, the Trump/Farage brand of politician has stepped in to fill the void.

Twitter reacts to Donald Trump’s Victory

Donald Trump’s election as the new president of the free world has created a political earthquake and sent shockwaves through the social media. Here’s how people responded on Twitter.

Comms professionals and bloggers react to Trump’s US election victory

Donald Trump appeared calm and measured during his victory speech, but many are nervous and anxious about a man who will soon become the 45th President of America. With his ten-year-old son by his side and Mike Pence, the new vice president on his right, Trump, despite running a divisive campaign, promised to be a president for ‘all Americans’. Having made countless racist, misogynistic, Islamophobic, and homophobic comments, many are sceptical about Trump’s ability to unite a country that is hugely divided.

Trump’s victory will also signal a new era for international relations. Since this morning there has been turbulence in the global stock markets with a fall in the value of the US dollar. Although Trump does not take office until January he has already had an enormous impact on international relations. To evaluate this high-profile communications professionals and bloggers have spoken to us about their reactions to the US election results and what they think future holds.

 

Rev. Stuart Campbell: Blogger, Wings Over Scotland

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“My reaction to the result is horror, and a total lack of surprise. I’ve been predicting constantly since last November that if it came to a contest between Trump and Clinton, Trump would win it, and so it proved. He won because this election wasn’t about voting for a President, it was about voting against one. They were the least popular candidates in history, and at least half the electorate was voting for them only because they thought the other one was worse.

“In that contest, Clinton was by a country mile the worst nominee the Democrats could possibly have put forward. In fact, you couldn’t have designed someone more perfect from Trump’s perspective. He sold himself as the anti-establishment figure – however absurd it is for a billionaire businessman to do that – and Clinton is the absolute ultimate stereotype of a dynastic insider.

“She’s unconvincing as a human being – smug, robotic and patronising – and mired in all sorts of controversy. She makes more money for giving a 60-minute speech to some bankers than most voters can earn in a decade. Who could ever identify with her?

“Her nomination reeked of Buggins’ turn more than any sort of merit. Pretty much any other candidate would have beaten Trump handily, but none of his litany of monstrous traits made Clinton any more likeable, and her campaign was woeful. Much like the Remain campaign in the EU referendum, if she’d simply stayed at home and left the stage to Trump she’d probably have won, but the very sight of her put people’s backs up.

“The Democrats have gotten exactly what they deserved. Whether America has or not remains to be seen.”

 

Sarah Pinch: Chart.PR FCIPR MIoD

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“My reaction to Donald Trump winning the US presidential election was disappointment. Regardless of my personal support, I’m a woman, a working mother and Trump’s policies and rhetoric do not appeal to me in any way. He has made a case all through his campaign to try to undermine women and girls; he’s undermined non-white Americans, and his campaigning was littered with messages of difference and intolerance.

“But in every moment like this there is hope. Hope that women and men who are sleeping activists wake up and take action. We have a responsibility to redress the balance.

“I’m very disappointed that we have still not heard from Hillary Clinton. She needs to stand up and face the music, with dignity quickly.”

“Donald Trump is a media man. In some ways, that may be a good thing. His campaign was successful, so we need to look and understand why. But we must guard against further polarisation of our society. We have a key time as professional communicators to ensure balance, fairness and ethical engagement.”

 

James Dowling: Head of Public Policy, Lansons

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“I believe that Donald Trump winning the election simply increases the level of uncertainty we are seeing. Trump is untested in any elected office, and has proved through this campaign that he does not play by the normal rule book. He will say what he thinks and do what he wants – and has succeeded despite this. This calls into question the role of the US President and the global order. For example, how will he deal with Russia – both in Syria and in Europe. His relationship with Vladimir Putin has been called into question throughout the campaign, so there is a clear sense of uncertainty around whether Russia will feel empowered to push the boundaries further, and how Trump will respond if that happens. He has also said he would ‘dismantle’ the nuclear deal with Iran – a deal that was only agreed in 2015, after years of negotiation. On global trade, Trump has vowed to scrap the ‘TTIP’ deal with the EU and the Trans Pacific Partnership. He will also rewrite the North Atlantic Free Trade Agreement.

“However, Trump’s election also brings opportunity. The capture of congress by the Republicans gives the US an opportunity to pass real and life changing legislation. Americans have been sick of the gridlock that has occurred in Government and may see this as an opportunity. If he can work with Capitol Hill, President Trump will enjoy huge power to deliver on a number of areas. He has promised corporation tax reform – this may now be possible. For the UK, Trump has cited Brexit as an inspiration and promised a free trade deal. Despite the wider uncertainties, this may well help the UK as it pivots from Europe to the wider world.

“In relation to the global impact the new president will have on the comms industry, I think it simply adds to the uncertainty we are seeing. Comms professionals are able to help their clients understand how to react – and to deal with their key audiences. Some of the lessons we are learning from Brexit are relevant here too.

“The firms that will profit are those that best understand the nature of the challenge, and can respond accordingly. For businesses exporting to or highly dependent on the US market, the comms world can help clients speak to those who can help them push or manage their concerns in the UK and the US – whether with Government, regulators or investors. Domestically, there is a risk that this feeds a wider sense of uncertainty which could translate to further caution in consumer spending. Consumer-facing organisations will need help to respond – communications professionals are best-placed to help them do so.”

 

Sarah Hall: founder and editor of #FuturePRoof, and CIPR President-Elect 2017

Sarah Hall three quarter

“Trump’s victory goes to show we truly are living in a post-fact era. His success underlines what happens when politicians appeal to the emotions regardless of whether what they are saying is true.

“Despite communicating the potentially catastrophic consequences of having someone unqualified and inexperienced at the helm, Clinton’s campaign was not strong enough to fight underlying anxieties about terrorism and national security, which Trump fed with passionate rhetoric.

“The FBI’s unprecedented intervention a week before voting seriously damaged Clinton’s campaign, creating further trust issues, and no amount of celebrity advocacy was able to disguise her unpopularity with many.

“The fact that in a reality show obsessed society, a TV reality star has been elected as the President of America must also be seen as a contributing factor, creating cut through and a sense of commonality for Trump with the masses.”

Five reasons why social media monitoring is essential

For most PRs monitoring online conversations, knowing what your customers are looking for, responding to complaints, or engaging with audiences on social media channels is essential.

Here at Vuelio we help thousands of PRs, marketers, and brands to find out what people are saying about them online, across millions of social media platforms and sources, anywhere in the world. But if you are still unconvinced here are five reasons why social media monitoring is essential.

1. Engage in conversations

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Do you know what people are saying about you across different social media channels? If not, social media monitoring helps you to engage with people who are talking about your brand or the social media conversations that are most important to you. Using monitoring services like Vuelio will help you to analyse these conversations and transform one-sided mentions into fruitful relationships.

2. Identifying influencers

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Another benefit of social media monitoring is being able to communicate and identify influencers. Creating successful influencer campaigns is not just about finding a blogger who has a large following to promote your services, it’s about matching with an influencer who represents your values and brand identity. Social media monitoring gives you a head-start by giving you the tools to see what influencers are chatting about on their channels, what their interests are, how they like to engage with their followers, which will help you to strategise how to best engage and reach out them. It will also help you to discover which bloggers have the most influence on your topic.

3. Crisis Management

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As many of you know, social media presents more complex challenges to maintaining your brand’s reputation in this digital age. If an unexpected crisis unfolds that threatens to dismantle your company’s reputation, social media monitoring can support you in providing real-time monitoring and help you to stay on top of conversations before they become a full-scale crisis.

4. Track viral success

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For most PRs the goal is not just about securing traditional media coverage, it’s about creating content that will potentially go viral. Social media monitoring provides you with metrics needed to measure engagement ranking, social media followers, and the number of people who are commenting on your content on channels like Twitter. Most importantly social media monitoring helps you to demonstrate ROI on your campaigns.

5. Identify trends

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As we come towards the end of the year, perhaps it’s time to think about the trends that will have the most impact in the near future. With social media now leading way for most trends, using monitoring tools like Vuelio can support you in planning future campaigns that integrate these new trends. Through being given advanced insights, you will have the edge over your competitors which will put you in good stead for 2017.

Tesco Bank: The inconvenience of going hungry

Big brands don’t like inconveniencing their customers. Ask anyone affected by Vauxhall’s, Samsung’s or Whirlpool’s combustible car, smartphone and tumble dryer issues and they will tell you, that these companies have a lot of hard work to do to win back customer trust.

Customers’ of Tesco Bank might be relieved to know that their cash card isn’t about to burst into flames but out of all the recent reputation busting scandals, Tesco Bank’s might be the hardest to repair.

While Tesco Bank are themselves the victim of what looks to be a multi-million-pound fraud, with cash being taken from 20,000 plus customers’ accounts, their customers will have very little sympathy if their accounts aren’t fully refunded as quickly as possible.

We put a lot of trust in the banks to look after our money, knowing that our cash is safer with them than under the mattress. We also expect when we need to get out hands on some money to pay for petrol to get to work, food on our tables or to pay our bills, that the funds are available.

Consider the plight of the Tesco Bank customer who was left with just £21 in his account after £600 was fraudulently taken. Until the status of his bank account is restored – he may have to make some very tough financial decisions over the next day or two.

Tesco Bank are of course very apologetic for the “inconvenience” caused to their customers – but when inconvenience begins to feel like going hungry or worrying about how you’re going to get to work and send the kids to school – it reaches a whole new level.

Tesco Bank might have been powerless to prevent this unforeseen fraudulent attack – but they are in the position to make sure it doesn’t impact on their customers. The longer it takes to resolve (and we’re talking hours rather than days), the bigger the impact on their reputation.

Could shorter working hours lead to greater creativity?

We PR professionals are famed for our dedication to our craft. Often found burning the candle at both ends, attending client events, industry parties and generally hobnobbing with the great and the good until all hours and still managing to haul ourselves back into the office at the crack of dawn. Don’t give me that work/life balance nonsense – work is life.

But could too many hours in the office (or on the town) be impacting on our creative talents?

Chris Lewis, founder and chief executive of Lewis, the PR, marketing and digital agency, certainly thinks so.

In his book, Too Fast to Think, Lewis asks a number of professionals about how and where they get their creative inspiration.

The three most common responses were when they are:

  1. Away from work
  2. On their own
  3. Not trying

Lewis argues that interruptions in the workplace and the pressure to keep up with constant social media and email activities can overload the creative side of our brains and create a blockage. He warns, if we remain in a constant state of overload – we may never regain our creative abilities.

I don’t disagree with him.

My best ideas rarely come to me when I am sat across a desk from a client or staring blankly into a computer screen. Creativity cannot be forced or created in a vacuum. It needs inspiration and space to grow.

Alongside squeezing all those extra hours into the working day to keep clients, managers and our friends in the media happy, we need to find the time to relax, dream, read and go to that “special place” were inspiration finds us.

Where do you find the time and space to break free from the constant pressures of work in the PR industry get creative? Share your comments below

What does Russia need? Gunship diplomacy or better PR?

From the ongoing crisis in Syria, troop movements close to EU borders, warships sailing through the English Channel and accusations of conducting cyber warfare against Western targets and widespread doping in Olympic sports, the Russian’s aren’t getting a lot of good press in the UK at the moment.

And while some of this “news” is undoubtedly part of the tabloid press’s constant desire to scare the wits out of the general public and find a boogie man to replace Osama Bin Laden as the next big threat to global civilisation, it’s clear Russia does have a bit of an image problem in Western Europe.

With this in mind, it’s little wonder the Russian state is reportedly looking to spend between $30-50 million per year with Western PR agencies to clean up its image.

According to PR Week, an anonymous source from the Kremlin has confirmed that the Russian government is looking to hire three or four “leading Western PR agencies”.

However, it appears the search for the right PR partners is proving rather difficult.

Dmitry Peskov, press secretary to Russia’s President Vladimir Putin, told journalists: “There have been two attempts to attract other foreign companies. However, their work has not satisfied us. Still, there is a possibility that Ketchum’s replacement might be found by the end of the year.”

PR firm Ketchum has a long history of working with the Russian government and the state-owned natural gas company Gazprom – but has confirmed it won’t be bidding for the work.

A number of London-based firms, including Bell Pottinger and Portland, declined journalists’ requests as to whether they would be pitching for the work.

While any PR contracts commissioned by the Russian government are going to be incredibly lucrative, it’s clear that taking on such work might also raise some ethical questions.

Is brand Russia too toxic to touch or is it just misunderstood and in need of a little PR?

Natasha Courtenay-Smith shares blogging secrets

Following our spotlight interview, Natasha Courtenay-Smith, entrepreneur, digital marketing strategist and publicist  rejoined us for a special webinar to share exclusive inside info on how to get rich by blogging. Having interviewed the world’s leading bloggers, vloggers and content strategists for her new book ‘The Million Dollar Blog‘ who better to lead a webinar on this topic? Drawing on her vast knowledge Natasha explained the importance of having a business plan, branding, having a niche, creating evergreen content, and having multiple streams of income. Despite covering a lot of ground during the webinar, she was not able to answer all questions from our listeners with the time we had available, so Natasha has returned to answer your questions. 

natasha-courtenay-smith-spotlight-vuelio

How should you go about monetising your views as a blogger? Income from blogs falls into two distinct spheres – direct earnings and indirect earnings. Direct earnings come from advertising or helping to sell other company’s products, indirect earnings come from tangible opportunities that arise as a result of your blog’s success. Direct earnings might be sponsored posts, ads, collaborations, affiliate links. Indirect earnings are things like consultancy, freelance opportunities, books and speaking.

What are your top tips for building an audience, both on the blog and social media? Consistency, consistency, consistency.

Are there any other ways of sharing blogs other than social media? Yes! Email marketing, publicity and also talking about them in real life! Going out and about to networking events.

Carrie Green is one example, she’s an entrepreneur who founded the Female Entrepreneur Association. Through sharing the stories of successful women on her blog, she has a hugely successful website plus social media followings of over 300,000, and a membership club for female entrepreneurs which has over 3000 members from around the globe paying £30 per month (and with a waiting list for entry).

Carrie told me: ‘I networked like a crazy person and built momentum by taking massive action. It’s too easy to take a step back and say, ‘I’m putting all this work in and no one is reading it, no one is commenting.’ I googled networking events to go to, found a list of them and started going along to them. I was terrified: ­ networking is awkward and I’m a real introvert.

I’ve been to both great events and awful events, but I soon started to build up a group of people who knew me and knew what I was doing. People would say, ‘I’m interested in your story, do you want to come and be on a discussion panel?’ Then I’d say to my family and friends, ‘I’m doing this thing today, come along!’ I even went down to a local fair near my parents’ house and a local radio station was there and I asked them to have me on the show. They agreed and it felt like a huge deal at the time; I couldn’t believe I was on the radio!’

Do you have any suggestions for what to charge when approached by a brand? This is niche specific and brand specific. You might charge a huge brand more for the same thing than you would charge a cottage industry business wanting to work for you. You need to start to understand the rates in your niche by talking to both your fellow bloggers (just ask them, what did X pay you for that) and also digital marketing managers at the brands in question. It’s a bit of a game of blind man’s bluff. Let them take the lead, say things like: ‘What budget do you have in mind for this?’ and then try to negotiate them up!

How often should you post content to build traffic? Generally, content = traffic. It equals something to share on social media and something new for Google to send you visitors for. There’s no perfect amount. The most successful blogs and online media brands post dozens of times a day. It’s more about what you can realistically maintain. As consistency is everything here!

At what point should a blogger create a media pack? Well, according to Vuelio, blogs start to get monetised at around the 10,000 visitors per month right? So definitely once your traffic is that high. But I would say as soon as you’ve got your blog looking the part, you’re clear on your positioning. Launch strong, open the doors for business. Start how you intend to go on! You never know who might be reading and who might be wondering about approaching you.

What are the best platforms for setting up a new blog? I’m going to say WordPress – but with the caveat that that is what I’ve used since 2008, it’s what I build my client sites on so it’s what I know. I feel its endlessly flexible and can adapt to anything and you never need to move from it – and it only seems to be growing in popularity. But I haven’t done any scientific analysis and there may be a tech geek out there who would have valid reasons why something else is better.

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What would you say constitutes engaging content for a business blog? Obviously that depends on the business! But I think behind the scenes and glimpses inside a business always works well – meet the team, inside our office or factory. And I would say answer what your clients are asking you as at least you know that is information that they are seeking.

How should you go about creating a business plan for your blog? Bear in mind most bloggers have no plan at all, they just have enthusiasm but that then wanes. Just get clear on the business model you are running, and write up a single page. It doesn’t have to be the sort of business plan the bank might need. It can be more human than that. Answer questions like: ‘My blog will make money through’. The next steps I need to take are’, ‘When this blog is fully grown it will’, ‘Just get the big picture down in writing’.

How do you turn blogging into a successful brand and create multiple streams of income? You accept that you’re not going to have overnight success, and you buy my book, The Million Dollar Blog!

Facebook launch e-learning course for journalists

In news that is sure to make The Guardian’s editor-in-chief, Katherine Viner’s blood boil, Facebook has recently launched a new e-learning course designed to help journalists make better use of the Facebook platform.

The resources currently available online cover items like clickbait headlines and why you should not use them, building an audience via social media and how to discover news content via Facebook (because that’s where most journalists find their news now – sad isn’t it?).

At present, current available course materials shouldn’t take more than 15 minutes to complete.

Aine Kerr, manager of journalism partnerships at Facebook, told journalists: “Next to Facebook guidelines and instructions, we’re also taking great examples from the industry itself.

“Our hope is that this will be very informative for newsrooms but equally it will be very much a collaborative, inspiring experience for journalists to learn from how other journalists have been doing it in their newsrooms according to their particular beats and specialisms.”

In the coming week’s Facebook will be extending the range of editorial content available via the e-Learning platform as well as launching a series of webinars.

It’s first webinar which will be held on November 3, 2016 will focus on how journalists can best use Facebook’s new video broadcast tool Facebook Live.

According to the website Journalism.co.uk, Facebook’s journalism training services were developed following conversations between the Facebook News Partnership team and several media organisations and the team will continue to update the training based on feedback to reflect new product launches or skills needed.

As social media platforms like Facebook continue to disrupt the way we as PR professionals distribute our content, social media savvy PRs should probably look to invest 15 minutes or so in Facebook’s new educational resource.

Journalists might have a whole host of new social media tools to engage their audiences – but they do not have the monopoly over the use of these technologies.

Reach is vanity, engagement is sanity, PR is hard graft

There is an old cliché in business which states turnover is vanity, engagement is sanity. In this digitally disrupted age (where anyone can be a publisher and influencers are more likely to look like Zoella than Murdoch), it’s exactly the same in PR. We just need to replace “turnover” with “reach” and “profit” with “engagement”.

As content producers, it’s never been easier to earn “eyeballs” on a project – you simply throw a little cash at social media and the traffic floods in. But in this hyper-engaged, social environment, the value of any content deemed “unauthentic” by a content-saturated audience – is either going to bounce (meaning readers are going to bounce in and bounce straight back off) or be trolled (attacked).

There can be little doubt – PR is hard graft and despite the promises of social media, it’s getting tougher.

Adam Mack, EMEA chief strategy officer at Weber Shandwick hit the nail on the head perfectly in an article in PR Week by stating: “Reach is a hygiene factor, engagement is the Grail.”

In his article, Adam highlights the fact that becoming a “credible” influencer is incredibly hard work. He references a presentation made by the former glamour model Katie Price (aka Jordon) at the recent Festival of Marketing event and how she changed his perception of her from “talentless celebrity” to someone who has “worked very, very hard for her influence.”

Adam also praises sportswear company Adidas for their innovative Tango Squads initiative.

Tango Squads are groups of socially savvy 16-19-year-old football content creators living in 15 cities worldwide. While the squads are between 100 and 250 people, Adidas hopes to reach a maximum of 500 members per squad by 2017.

If you think it’s difficult enough to manage your campaign activities across a handful of high-profile influencers, think about the challenges of working with 5,000+ teenagers.

How hard are you working on your influencer marketing strategy? Chances are, not hard enough.

Regional titles receive financial support to continue covering cricket

With football often dominating the back pages of the UK press, it’s easy for smaller (but nonetheless popular) sports clubs to feel slightly disenfranchised by the media.

But as the commercial pressures of running a newspaper continue to squeeze editorial budgets, editors need to make tough decisions. Football sells papers, and while readers may also be interested in athletics, cycling or tennis, it makes little financial sense to invest in coverage that won’t drive circulation (or page impressions).

Many sports journalists won’t like their craft to be talked about in such cold business terms but minority sports coverage doesn’t deliver a ROI.

Sports teams know that a lack of media coverage makes it harder for them to get new people involved in their sport. The less people get involved, the less the media are interested. It’s very much a case of ever decreasing circles.

This is why a scheme run by The England and Wales Cricket Board known as The Cricket Writers’ Club, which has recently awarded financial assistance to a number of regional titles for their coverage of professional cricket, makes so much sense.

Mark Baldwin, chairman of the Cricket Writers’ Club, told journalists: “The Cricket Writers’ Club’s continued support for ECB’s initiative in running these awards now includes offering prize monies in the Regional Newspaper of the Year category, precisely because the club wants to do what it can to support hard-pressed cricket writers in the regional press and also to underline its belief in the value to the game of coverage of county cricket in this area.

John Collings, editor of the Sunday Independent who received a £2,500 financial reward from the Cricket Writers Club said: “We’re honoured to win this award because its values share our values: a passion for and commitment to sport all levels, particularly grass-roots sport which these days too often struggles for the comprehensive coverage it deserves.”

PR has always been about earned media over paid media but when titles have to make editorial decisions based on cold economic facts, perhaps it’s time this line become a little more blurred.

How long before The Guardian follow The Independent’s profitable lead?

The Independent has made its first profit in 23 years after abandoning print and focusing 100% on digital channels.

The Independent’s owner, Evgeny Lebedeb told journalists: “By going online-only we freed ourselves from the unwieldy infrastructure of print, and allowed ourselves to be far more flexible.

“It is still early days, but the first six months have shown that by being more nimble and digitally focused we can better serve our new, much bigger online audience.”

Highlighting a bright future at The Independent, Lebedeb added: “We are profitable for the first time in 23 years, which brings with it new opportunities.”

And it’s not just revenues that are on the up at newly digital Indy.

ABC figures in September showed a 17 percent year-on-year increase to 3,253,850 daily unique browsers.

Justin Byam Shaw, chairman of The Independent echoed Lebedeb’s comments by saying: “This historic return to profitability demonstrates the opportunities our move to digital brings.

“This puts The Independent in a strong position and with a sustainable long-term future, as we continue to grow our audiences globally and serve our readers and commercial partners with reliability and flair.”

The Independent made a brave move abandoning its print edition earlier this year.

Rivals at The Guardian even mourned the loss of the print edition of The Independent with an editorial in the paper’s Comment Is Free section stating: “Great newspapers which have survived for centuries find their business models challenged as never before. So no one will celebrate the end of the Independent in print. It was. Are you… next?”

Well, I imagine both Evgeny Lebedeb and the many journalists and editors whose futures are so much more secure now that The Independent is in profit will disagree and definitely by celebrating.

The question is, how much longer with The Guardian, The Telegraph, The FT, etc., etc. continue to be burdened by the high costs of print and distribution? If I was a journalist (or a shareholder) in any of these companies, I would personally be lobbying them to follow the Independent’s brave move online.

The Independent is profitable.

It is. Are You?

ITV blames Brexit for 120 Job Losses

ITV is looking to make £25 million in savings next year to counterbalance a decline in advertising revenues which the broadcaster is blaming on “political and economic uncertainty”.

According to media reports, TV advertising is facing its worst year since 2009 with revenues set to decline by 2 percent.

As part of the savings process, ITV is planning to reduce its workforce by 120 people. The broadcaster currently employs 3,000 staff in the UK.

Speaking about the job losses, an ITV spokesperson told journalists: “At a time of political and economic uncertainty in our key markets, it’s important that we are in the strongest possible position to continue to invest in our strategy, and to meet any challenges and opportunities ahead, as we continue to grow a successful business.”

Because of continuing political uncertainty in the UK market and the financial impact it has on advertising market, the ITV is looking bolster its overseas operations.

The UK market currently accounts for 85 percent of the broadcasters revenues. However, recently the company has spent hundreds of millions of pounds investing in TV production in the United States.

A spokesperson said: ““We have taken costs out across ITV in a managed and sensible way over the past six years and we must continue to keep a tight control on spending to ensure that we are operating as efficiently and effectively as possible, while maximising our ability to invest in the high-quality programming that drives ITV’s success.”

Prior to the Brexit vote, the TV advertising market was expected to grow by 7.4 percent in 2016, following a similar pattern over the previous year.

The ITV now predicts advertising revenues over the first 9 months of the year will be down by 1 percent, year-on-year while a number of media booking agencies suggest the market has dropped even further due to fears over a “hard Brexit”.

Collaboration is key to the future of public affairs

Design, engineering and project management consultancy Atkins hosted an Intelligent Mobility summit this week, which brought together the biggest industry names to discuss the future of transport design and delivery. Speakers discussed everything from decreasing emissions to the impact of autonomous vehicles on our quality of life, but one of the key points of the conference wasn’t so much what they talked about, but the theme of cross-sectoral, cross party collaboration which ran through it.  

The variety of guests points towards a broader, and more open, approach to lobbying and public affairs. Government, academia, clients, providers and business leaders came together for a frank discussion of the opportunities and threats which will likely arise in the future and, far from being a closed doors session between industry and government, this was an open policy discussion.

It also wasn’t a single issue conference: the variety of guests meant everyone had their own take on the challenges and opportunities facing the sector.  Tough questions were posed to speakers, ranging from the government’s bureaucratic tender process to the environmental impact of encouraging a new transport boom in the form of autonomous cars.

Despite the disparate group of guests, there was broad agreement on one thing: there needs to be real collaboration between the transport, infrastructure, digital and housing sectors in the future if the UK is going to successfully counteract the challenges facing each one. There was a ready acceptance that there isn’t enough being done to get cross-industry representatives round the same table, and because of their interdependence, this means a risk of duplication between sectors if this isn’t done.

 

Trinity Mirror continue with freesheet cull

Trinity Mirror has announced it will close three local freesheets in Milton Keynes, Luton and Northampton in what is being described as an ongoing purge of Local World titles. 

According to the National Union of Journalists, the newspaper titles, OneMK (formerly known as MK News), Luton on Sunday and the Northampton Herald and Post, are to close without consultation.

NUJ national organiser Laura Davison told journalists: “This announcement has come as a bombshell to staff on these titles. Once again Trinity Mirror has announced a shutdown of papers with no consultation with journalists or readers. Local people, democratic bodies and businesses are going to be stripped of a voice and plurality will be massively undermined.

“The company’s actions smack of arrogance. These operations are already run on a shoe string and now more jobs are set to go. It is another big red warning flag hoisted over the crisis in quality local journalism. We urge local people to join our campaign for properly resourced local journalism.

Trinity Mirror, which has closed 20 titles over the last two years, is unrepentant.

A spokesperson for the publishers said: “We are closing three free weekly titles in Luton, Milton Keynes and Northampton as part of a review of our portfolio to look at how we best serve our readers and advertisers in these markets.

“We are not exiting these markets but will retain a presence in a different way. We believe there is a better way for us to provide content and commercial solutions for the local communities, for example through a schedule of niche products and awards and events.”

“We will also be increasing the focus on Bedfordshire on Sunday which remains as both a print title and website. We will be increasing distribution of this title into Luton and broadening our online coverage.

“The number of roles we require to deliver the new portfolio of products is less than the current structure and as a result the business proposes to reduce the headcount, so unfortunately a number of roles in editorial and commercial are at risk of redundancy as part of these changes.”

Trinity Mirror is obviously making some very unpopular decisions regarding the closure of titles based on the cold, hard, financial realities of running a newspaper company in the digital age.

The question is, do these regions still offer an opportunity for smaller, more agile publishing companies to exploit? If journalists and editors think there is still an opportunity to make money from local news, now’s the time to prove the big guys wrong.

Will the “little man” suffer following Tesco’s PR win over Unilever?

British Supermarket Tesco earned more than a few PR points in their battle with Unilever and their proposed post-Brexit price increases. By standing their ground, Tesco took on the “greedy” multi-national organisation and won the day for us little guys who like to spread Marmite on our toast in the morning.

Tesco cleverly didn’t take any sides in the EU Referendum. They couldn’t afford to alienate their diverse customer-base. After so many PR gaffs in recent years, including their (albeit unforeseen) relaxed attitude to selling horse meat (how very European), so-called Marmitegate has been quite a comeback for the retail brand. They will undoubtedly be hoping to capitalise on this reputation boosting PR win.

But while Tesco smugly bathe in the glory of ultimately becoming Brexit heroes, it’s the little guy that stands to lose out.

Smaller producers affected by the current decline in the value of the pound, must already be bracing themselves for accusations of greed and profiteering should they attempt to raise their prices to cover any increases in the cost of business.

Note: While some producers, particularly those who export, might benefit from a decline in the pound there are many other businesses who are paying a higher price for imported goods and everyone suffers when fuel and energy costs increase.

Many UK producers (particularly in the dairy industry) have previously received public support because of “unfair” buying practices adopted by many supermarkets. However, with current rhetoric in much of the UK press, accusing any negativity towards the impact Brexit is having on the economy as “remoaning” you have to wonder where sympathies will lie.

Will the press continue to back Tesco while the thumb-screws are turned on smaller suppliers because the supermarket’s stance towards price rises suits their editorial policies?

Trinity Mirror Continue With Freesheet Cull

Trinity Mirror has announced it will close three local freesheets in Milton Keynes, Luton and Northamptom in what is being described as an ongoing purge of Local World titles.

According to the National Union of Journalists, the newspaper titles, OneMK (formerly known as MK News), Luton on Sunday and the Northampton Herald and Post, are to close without consultation.

NUJ national organiser Laura Davison told journalists: “This announcement has come as a bombshell to staff on these titles. Once again Trinity Mirror has announced a shutdown of papers with no consultation with journalists or readers. Local people, democratic bodies and businesses are going to be stripped of a voice and plurality will be massively undermined.

“The company’s actions smack of arrogance. These operations are already run on a shoe string and now more jobs are set to go. It is another big red warning flag hoisted over the crisis in quality local journalism. We urge local people to join our campaign for properly resourced local journalism.

Trinity Mirror, which has closed 20 titles over the last two years, is unrepentant.

A spokesperson for the publishers said: “We are closing three free weekly titles in Luton, Milton Keynes and Northampton as part of a review of our portfolio to look at how we best serve our readers and advertisers in these markets.

“We are not exiting these markets but will retain a presence in a different way. We believe there is a better way for us to provide content and commercial solutions for the local communities, for example through a schedule of niche products and awards and events.”

“We will also be increasing the focus on Bedfordshire on Sunday which remains as both a print title and website. We will be increasing distribution of this title into Luton and broadening our online coverage.

“The number of roles we require to deliver the new portfolio of products is less than the current structure and as a result the business proposes to reduce the headcount, so unfortunately a number of roles in editorial and commercial are at risk of redundancy as part of these changes.”

Trinity Mirror is obviously making some very unpopular decisions regarding the closure of titles based on the cold, hard, financial realities of running a newspaper company in the digital age.

The question is, do these regions still offer an opportunity for smaller, more agile publishing companies to exploit? If journalists and editors think there is still an opportunity to make money from local news, now’s the time to prove the big guys wrong.

The Canary Proves Online Journalism Pays (If You Give Your Readers What They Want)

The left leaning news website set up a just over 12 months ago on an initial investment of just £500 is proving that online journalism can pay if you give you readers what they want.

The Canary turned over £250,000 in its first year of operation, has grown to become a top 100 UK news site and now employs an editorial team of 25 (mainly) part-time workers.

The site is funded, like many other online publications, through a combination of advertising, sponsorship and subscriptions.

Unlike many other publications, The Canary doesn’t feel it needs to offer readers any other incentive to support the title other than their content.

The Canary’s editor-in-chief Kerry-Anne Mendoza told journalists (http://www.pressgazette.co.uk/the-canary-from-500-start-up-to-top-100-uk-news-website-in-the-space-of-a-year/): “Paying subscribers for this whole first year don’t get anything. They don’t get a mug, they don’t get a t-shirt, they don’t even get an email from us saying welcome.

“They are paying for content that they could get for free purely because they want our writers to earn more money.”

Highlighting the success of the operation Mendoza said: “What people seem to like us for is breaking open legislation that’s coming through and actually explaining it in a way people understand and can see what the risks are and then take action.”

The Canary operates a unique business model which it explains on its website:

  • First, we pay tax. We are based in the UK and are happy to contribute our share to develop a wonderful country, not without its problems of course.
  • Then we pay costs which we keep below 5% of our gross revenue.
  • What is left is our net profit. We split this simply:
    • 50% to our writers
    • 10% to our section editors
    • 20% to our leadership team
    • 20% goes back into the company for marketing and new projects

Each writer and editor is paid in two ways. Firstly, each article receives a flat rate equal payment from our monthly income from supporters. So with each new supporter the pay per article goes up every month. Secondly, each article receives a top-up payment based directly on the percentage of web traffic, and therefore advertising income, that articles generate during a given calendar month. It’s as simple as that.

While The Canary’s politics might not be everyone’s cup of tea (including many left-wing supporters), their approach to business should be of interest to any writer or publisher that wants to invest in the future of journalism.

Robot reporters and mobile newsrooms – the future of journalism is now

There is little doubt that journalism, as a career, is undergoing more than a little disruption at the hands of technology. The recent news that Press Association are about to start employing robot reporters will do little to elevate fears of job security in newsrooms up and down the country.

Speaking at the Society of Editors conference in Carlisle, Pete Cliffton, PA’s editor-in-chief, said: “This won’t be replacing any of our fantastic journalists, it will be more a case of offering an extra level when it comes to short market reports, election results and football reporting.”

He continued: “Will it take over from proper journalists? Of course it won’t. We won’t have a robot going to a big fire or covering a crown court case.”

Addresses the question of accuracy and potential to be spoofed by pranksters, Cliffton said: “We will be taking very small steps in this area.”

He also suggested that trials in Denmark showed that robot reporters were more accurate than a human trying to write too many short stories on their own.

In other technology-related news from the conference, BBC Academy trainer, Marc Settle, spoke about how smart phone technology was changing the media’s expectations of what a journalist should now be capable of delivering.

Settle said: “When you have got a smartphone in your pocket it is remiss of your employees and you as editors not to know how to take advantage of it and use it to its full capacity.”

Settle suggested that a journalist equipped with the right apps and a small pack of accessories (an external microphone, a light and a small tripod) could transform the way audio and video news coverage is covered.

However, not all attendees at the conference were so welcoming the technological change.

Catherine Houlihan, managing editor of ITV Border, would prefer to exercise a little restraint and said: “We embrace it but I think it’s keeping everything in proportion.”

She continued: “It will be foolhardy to ignore how technology is changing and how that’s changing how we provide news and services but equally we should take comfort in what we do best, which is making regional television and enhancing that with an online edge.”