Archive for: Press and Bloggers

This is a guest post by Clarity PR’s managing director, UK and president, EMEA Rachel Gilley.

The impact of the COVID-19 pandemic, and subsequent rush to establish a 100% working from home model, has elevated the importance of wellbeing for individuals within organisations. Business leaders have had to adapt and evolve their workforces to ensure they provide both a safe and stimulating employee experience.

At Clarity, we are proud that we’ve been able to not only retain our employees but indeed grow our team significantly across 2020 and early 2021, with nine new staff onboarded remotely in our UK office alone during that time.

As a company that has always had a collaborative workplace, adept at working across geographically dispersed teams, we recognised the importance of continuing to build social ties while remote working became the norm. In a time where the word ‘Zoom’ could instill fear in the strongest of us, we have successfully leveraged the appropriate technology platforms while implementing new initiatives all with the aim of building a stronger employee experience than even pre pandemic.

Here are some of the initiatives we put in place to ensure we continued to build and nurture a winning company culture, at a time when there were no rule books or guidance for how best to succeed.

Nurturing our existing culture

Clarity’s positive culture is one of our most powerful competitive advantages and our transition to fully remote working during Covid has been testament to that fact. The technology sector we service has been particularly robust, representing brands who saw their businesses accelerate as they supported the world to manage the pandemic. But it hasn’t all been plain sailing and the agency’s existing culture – collaborative, kind, supportive – was essential in enabling us to continue to deliver on our aspirations, especially when the relentlessness of home working kicked in.

The flexible working policies and unlimited paid holiday benefits we offer have been vital in ensuring our team got the rest and recuperation they needed. Early on, we recognised we were going to have to push our teams to take time away from screens and the constant cycle of virtual calls and encouraged all employees to not only clock off on time (and yes, we were checking!), to put lunch slots in their calendars forcing them time out during the day and to book time off to avoid burnout. We might not be jetting off somewhere exotic, but we recognised that closing the laptop was extremely beneficial. Spotting the signs of potential employee burnout is harder when working remotely but I booked in individual calls with the team every second week, reminded them constantly of their holiday entitlement, reiterated the importance of taking breaks and encouraged the senior leadership team to embody these practices themselves, we had to role-model the right behaviour.

Staying apart, together

We’re a social bunch here at Clarity. It is why people join agencies; for the noise and the banter and the excitement that comes from working together. We will always find an excuse to celebrate with a drink or two, and that didn’t stop during the pandemic. The social team went into overdrive and the virtual event calendar was stacked up with Book Club, wine tasting, meditation, yoga, drag bingo and the unavoidable interactive quiz. We sent out fun care packages on special occasions and when restrictions were lifted we all met up in Hyde Park for a picnic.

A personal favourite was our ‘Glass of Clarity’ with a direct order to stop what we were working on every Thursday at 5pm, pour yourself a tipple of your choice and just have a natter with the team. When you’re not together you forget how much you use the office for general chit chat, so our Glass of Clarity was a chance to ignore work and debrief on the latest Netflix series and share tips and tricks on how to endure the boredom of lockdown.

Supporting health and wellbeing

During this period of increased pressure and anxiety, employee mental health and wellbeing was our very top priority. At a very basic level, we provided office equipment for those who needed help creating a comfortable working environment at home through to introducing weekly meditation sessions. No Meeting Fridays were introduced, a day when we asked both clients and the teams to cancel calls and we’ve since introduced Monday Call Free Mornings created to support the differing personal priorities and ways of working we had across the team.

As an agency lead, you know that you’re only ever as good as the people you hire. And I’m blessed to have the most superb team who are smart, creative and bursting with diverse opinions and mindsets. The supportive and collaborative nature of our employees meant we successfully onboarded new staff remotely, with the team wrapping their virtual arms around every new arrival, ensuring they felt part of the Clarity family as quickly as possible.

We also acquired two new agencies, which when you consider we’ve not yet met face-to-face through this period, and yet in both instances it has been a huge success, is extraordinary. Our buddy-up programme, which encourages employees to grab a virtual coffee with colleagues across all our global offices meant new bonds were created, with plans put in place to meet up IRL as soon as we can!

The path to the next normal

As we enter the next and hopefully final phase and restrictions ease, Clarity is working towards building a safe return to the office, something the team is universally keen to do. We’ll never return to the old ways of working, the new normal is a transition to a ‘next normal’ and it will come with its own challenges, managing the hybrid working model in 2021 and beyond.

What we do know is that it’s important to get the balance right. It will require testing different approaches; listening to the team and using that feedback to ensure we’re creating something special and strong that further enhances our values.

I’m incredibly proud that at Clarity we operate a flat management structure that calls regularly for the unique perspectives of the entire team wherever they sit in the business. The past year has reinforced for me that listening and then acting on that feedback quickly, means you move forward together, as one team, and that is so incredibly powerful.

For more on working remotely together, read this guest post from Middleton Consultancy Ltd’s Richard Middleton on leading different types of people while working remotely.  

Our latest accessmatters session for knowledge sharing among the media, comms and PR community was with freelance journalist and Journo Resources senior staff writer Faima Bakar. Sharing her experiences as a lifestyle writer on the Metro desk, and some of the lessons she’s learned since going freelance, Faima had plenty of advice for PRs hoping to get in touch with useful pitches.

Watch our accessmatters session with Faima Bakar here.

While the relationship between PR and journalism can get contentious when either side isn’t fully cognizant or respectful of the other’s duties and deadlines…

‘When I first started at Metro, I wanted to get lots of emails,’ shared Faima. ‘My colleagues were like: ‘Be careful what you wish for.’

…relevant content is useful – provided it’s delivered in the right way. Faima had advice for PRs who want to build relationships with the media and get results:

‘Before selling-in, I would divvy up among your team who’s contacting who. Have a chat across your team and decide who’s doing what first. As a writer, I might be excited to pitch a story based on a press release you’ve sent over – it’s not good when I see another colleague is working on it already.

‘Know your audience, too. For example, the Metro lifestyle desk is very body positive, so there’s no weight loss stories unless they have an interesting angle. Every Christmas we’d get articles about all the calories in Christmas dinners, and we’d never cover those stories because we don’t want to make people feel crap. Get to know the publications you’re targeting; read what you’re interested in.’

And is what you’re pitching interesting to you? If not, there’s a good chance it won’t be of interest to the journalist either, or their readership.

‘If you’re sending a story you’re not interested in, what’s the point?’ believes Faima.

‘For my work as a freelancer, I pitch things I talk about with my friends. There’s always a way to make a story more interesting.

‘For example, a PR friend of mine had a low-calorie ice cream client and needed a way to publicise them. She decided to take a bunch of journalists to a big park full of trapeze artists because the ice cream was “lighter than air”. It was a good way to be creative – thinking outside of the box – and it was fun.’

While Faima’s work as a freelancer now means less interaction with PRs – publications will have their own staffers writing up quick-turnaround pieces from releases they receive – she has developed good relationships over the years. Building connections and proving yourself to be a useful source for journalists in your field takes time as a PR, but there are a few short cuts. Number one: getting the journalist’s name right.

‘I get called the wrong name about once a week. And I get it – it’s easy to miss a letter. But if you’re emailing because you want coverage, it helps to show attention to detail. If you call me the wrong name, it gets you on the wrong foot. That’s not to say I won’t use your email if you get the name wrong, but it’s not the best way to start.

‘As a freelancer, I’m sending pitches out to people, and I get it wrong sometimes – it’s so easy to do. But have a quick check through of your email before you send it.

‘Being a lifestyle reporter and now a freelancer, my interests were and are quite wide. I developed a good relationship with quite a few PRs – there are some I’ve never actually met, but we’ve been emailing back and forth for years.’

‘If there are journalists you want to work with, find out what works for them.’

Watch the full accessmatters session with Faima Bakar here and check out our previous sessions on the accessmatters hub.

The COVID-19 PR Agency Startup report released by Wadds Inc. this week has encouraging news for the industry with findings that over fifty PR agencies were founded in the UK during the COVID-19 pandemic.

Along with an exploration of why so many agencies launched over such a short and challenging time-period, the report includes profiles of startups including Second Mountain Communications, BB Partners, Little Mesters, Hard Numbers, Inpulsus, Look After, Happy Yolk and CommsRebel.

Two-fifths of agency startups were founded during the first lockdown between February and July, pointing to redundancy and furlough as being key drivers for new launches and career redirections. While the pandemic proved that London-based working isn’t a requirement for business success, two-thirds of the startups were located in the UK capital.

Those interviewed for the report celebrated support for their new agencies from the industry and pointed to innovation as an area for opportunity in modern business – startups featured focus on services, business model or specialisms, and propositions centre on data, creativity and lead generation, with Environmental, Social and Governance (ESG), fintech and healthcare particularly popular markets.

‘The report is dedicated to anyone who has founded an agency during the COVID-19 pandemic,’ says Wadds Inc. managing partner Stephen Waddington. ‘It celebrates your work. It’s also intended as a source of inspiration for anyone considering setting up their own agency.’

PRCA director general Francis Ingham is encouraged by the data: ‘It’s hard not to feel optimistic about the future of our industry after reading the findings included in the report. The PR industry has adapted remarkably well to the pandemic and the explosion of new agencies is testament to the strength of our practice.’

Read the full report here.

For more from Stephen Waddington download our whitepaper The ESG Opportunity for PR, co-authored with Dr Jon White and featuring insight from Rebecca Zeitlin.

This is a guest post by Laura Sutherland, founder of PRFest and Aura PR.

Our industry can be guilty of talking inwardly and doing something because we think it’s what we should be doing, not always 100% informed or part of a strategy. Bandwagoning, I think that’s the term?!

PRFest, now a community of around 600 PR and communication professionals, has always been about the minds of practitioners, to let them further investigate and formulate their own ideas and thinking from sessions at the festival.

The festival was built on the idea of doing things differently to inspire practitioners to think for themselves, to think outside of the borders and put learning into practice.

PRFest also discusses topics and ideas which you wouldn’t necessarily find at other PR events. Practitioners have a platform for their voices, and they don’t need to have had experience speaking at other major events. Some of the attendees go on to become speakers and that’s the start of their journey to having more profile and being heard. It’s brilliant.

Be the change

There’s always an emphasis on practicality. I’m a highly practical person. I face a challenge and need to go away and create something to help overcome it. That’s how PRFest was born. The challenge was around always having big industry events in London and I went away and changed that. For years I’ve been the voice asking for better representation in the nations and regions. Often you need to be the change, to see the change…

Just as we expect our clients and organisations to be socially conscious and doing the right thing when it comes to diversity, inclusion, climate and sustainability, unless we ourselves are educated and armed with ideas to tackle the challenges, then how can we advise our brands and organisations to be better?

Taking your own advice

This week I did a thing. I took my own advice and nailed my colours (flag) to the mast. I re-imagined my business, one I had built over 12 years, to focus on the singular most important thing to every brand and business – stakeholder engagement. It starts way before even thinking of the comms plan. It’s about getting know stakeholders, deeply. This is what gets me out of bed in the morning. This is what I’ve been talking about for years. Well now, this is my specialism. Why? Because everything has changed due to COVID. If everything has changed, then why wouldn’t businesses adapt, too?

What does PRFest2021 look like?

This year, PRFest was built on this exact model. Look at what matters to your stakeholders and talk about the interesting and leading things they need to know about. Involve them in the conversation. Take the event to where they’ll be.

The theme is looking at the sustainability of the industry, specifically the planet, work, the next generation, society and corporate social innovation. Even discussing the five pillars of the event with the PRFest steering group was exciting. Going that bit further. Going deeper into what comes before a relationship even starts.

This year’s PRFest is going to be the best yet. Why? Because once again the conversations evolve, we’ve got a cracking line-up of speakers across the programme, we’re across Zoom, Twitter and Instagram, and we’ve set our sights on bringing fresh voices, perspectives, opportunity and positivity to the public relations and communication industry.

Highlights announced so far

• Philippe Borremans will discuss his work during COVID advising foreign government and how risk assessments told us a pandemic was predicted

• Kevin Mtai, a Kenya environmental activist, organised a petition for the conservation of Nairobi National Park which resulted in a demand to be presented in Kenyan Parliament. We’ll hear about the campaign, lobbying and amplifying local voices to achieve results despite the unique challenges he faced.

• Stephen Waddington joins Sudha Singh and Laura Sutherland to discuss working for yourself in public relations and his latest research report

• We consider the skills necessary for the future PR leader and how they may be developed. Is university adequately equipping our future practitioners? What should the industry be doing to develop and retain this talent? Panellists include Dr. Martina Topić, Professor Ioannis Kostopoulos and Jahanara Chaudry.

Ticket info

Once again, we’re truly global and we’d be delighted to welcome anyone to our community. Tickets are £50 for the whole week. We’re also pleased to continue our support for the Taylor Bennett Foundation, as we have pledged to donate £5 from every ticket sold.

There are eight comp tickets left for PR graduates or PR students who’d like to attend and there are ten comp tickets set aside for PRFesters who perhaps can’t afford the ticket price but would like to attend.

Last year was the start of the journey to go virtual, plus look at how PRFest could more diverse and inclusive. It’s been a challenge but well worth it. It shows that even in a difficult situation, if you put in the work and you’re open to learning, great things can happen.

It would be my absolute pleasure to welcome you to PRFest this year. You’ll be in the company of some of the best minds in our industry. Buy your tickets here.

Find out more about this year’s PRFest in our previous post here. 

The Chartered Institute of Public Relations (CIPR), the Public Relations and Communications Association (PRCA) and the International Communications Consultancy Organisation (ICCO) have teamed up to address mental health challenges within the public relations and communications industry.

Working in partnership with Opinium, the industry bodies have launched a survey to gauge the wellbeing of those currently working in PR. Results will be used to form a cross-industry joint summer programme with the aim of tackling the mental challenges PR practitioners face as part of their jobs. Opinium’s Workplace Mental Wellbeing Framework will provide support.

‘The impact of the stress attached to working in public relations needs no introduction,’ says CIPR chief executive Alastair McCapra. ‘The fast-paced, public-facing nature of our work means it can be incredibly rewarding but also hugely taxing. It is the single biggest threat to the profession as a whole – whatever sector, whatever discipline, and whatever level you work in – it shouldn’t have to be this way and collectively this is something we can only change by working together. The pandemic has only served to heighten existing pressures which is why now is the right time for our respective bodies to work together in playing our part to support our members and the wider profession.’

PRCA director general and ICCO chief executive Francis Ingham agrees that the pandemic has magnified existing issues:

‘There is no doubt that the industry’s mental health challenges have been compounded by the pandemic. Our people have worked under extraordinary pressure and we must now do everything in our power to establish policies and foster cultures that prioritise mental health. Every employer has a responsibility and a duty of care towards their staff in this regard. I’m pleased that the industry bodies will be working together to create positive change. This is our opportunity to create the change our industry needs.’

Opinium CEO James Endersby sees the joint initiative as a real opportunity to make meaningful change for the industry at large:

‘This has been a challenging year for everyone, with the pandemic impacting so many areas of our lives including our mental health and work lives. Given the challenges we have all faced this year, businesses now have an even bigger role to play in supporting their employees with their mental health. We are delighted to once again be partnering with the PRCA, ICCO and the CIPR to conduct our workplace mental wellbeing audit amongst their members, both agency and client side. If you don’t listen to employees, you can’t effectively help support them with their mental wellbeing – we hope our insights will help accelerate change across the sector at a global level.’

Everyone working within PR and comms are invited to complete the survey to aid the initiative – take part here.

For more on mental health stresses in the public relations industry, here are 7 ways to protect your mental health in PR and communications and these tips for staying motivated at work.

Worried about burnout? Watch our accessmatters session with KDP Consulting’s Katie Phillips on her experiences and what you can do to look out for yourself and your coworkers.