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How to manage a PR crisis in 2022

August 22, 2022/0 Comments/in PR Pulse, PR, Communications PR, Media Database, Media Monitoring Blog Posts /by Phoebe-Jane Boyd

This is a guest post by Chris Norton, founder of insight-led PR agency Prohibition, former University lecturer, author of ‘Share This Too’ and social media blogger.

In business, PR crises are unavoidable. We live in an imperfect world where it is impossible to predict what will happen. Problems inevitably arise that can tarnish your company’s reputation in the eyes of the public.

When a problem occurs, you need to respond swiftly to maintain a positive brand reputation. Companies that do this manage to control the narrative and restore consumer trust and confidence.

Here are some of the actions you need to take to handle a PR crisis effectively.

1. Act fast & be transparent

The faster you address the issue, the more control you will have over the narrative. The best way to handle things smoothly under pressure is to have a contingency plan to manage a crisis. That plan improves your chances of you responding appropriately.

Alongside acting fast, you also need to be transparent. You have to update stakeholders on the actions you’ve taken regularly as the crisis unfolds as well. For example, the CEO of AirAsia was quick to take to Twitter after Flight 8501 crashed.

People and the media appreciated the quick actions of the CEO during this crisis. There is definitely a lesson there.

2. Create a crisis response team

To effectively manage a crisis, you’ll need a team that has been trained to handle such situations and can work efficiently to minimise the damage. A PR crisis team will help you do just that.

At a minimum, you always want senior staff members in your crisis team. You might also want support from external stakeholders with experience in crisis management alongside legal counsel.

Every team member must work together to ensure that your company speaks with a single, united voice. Your team must manage the overall response activities, set priorities, and cooperate with shareholders.

3. Train your team

You must prepare your team for emergency scenarios, ensuring that they can efficiently handle any PR crisis when needed. Your team needs to understand your brand identity and organisational values so that they can speak honestly about your company with one voice.

You must communicate procedures to anyone authorised to give public statements. Providing press and social media training will help these people deal with the public at a time when people are more likely to be critical of what you say.

4. Monitor the situation

You need to monitor the situation during a PR crisis carefully. It is important to understand what people are saying about you in the press and on social media.

You can use social media tracking tools to monitor what people say across different social channels. Also, you will want to track the coverage of your brand by journalists, influencers, and competitors. Check the public reviews about your organization as well.

It is possible to measure the success of your PR crisis strategy by tracking public sentiment and monitoring how the press covers the story. Adapt your crisis management strategy as the situation evolves, but stick to the key messaging you agreed on at the outset of the crisis.

Conclusion

A PR crisis is always a challenge. Using a proven framework for managing a crisis reduces the chance of making mistakes. That iscritical because the public and the press are unforgiving of companies that they believe acted wrongly.

Before a crisis, appoint and train a crisis response team. Everyone in the company should know who to contact in a crisis. You will need to appoint people that can make public statements. You want to provide these spokespeople training to know how to handle the press and what they can say on social media.

The first few days are usually the most critical time of any crisis. Get your team together and develop your strategy. Decide on your approach and stick to your talking points. As the crisis unfolds, monitor the reaction in the press and on social media. Adapt your strategy as needed.
Follow these tips, and you will manage any PR crisis that comes your way the right way.

Dear Gen Z journalist: How can PRs pitch perfectly to the media?

August 22, 2022/0 Comments/in PR Pulse, PR, Communications, Media, PR Club, Webinars Media Database, Media Monitoring, PR, Press and Bloggers Blog Posts /by Phoebe-Jane Boyd

While there is no ‘Dear Deidre’ for PRs who need advice on pitching to journalists, any comms people with questions out there are in luck. We recently caught up with three up-and-coming freelancers willing to impart their wisdom in our webinar ‘What’s next? The new generation of journalists’.

Watch the full webinar

Here, freelancer and Journo Resources trainee journalist Hannah Bradfield gives advice on extra conundrums from PR people in need of help. First question, please…

DEAR HANNAH: ‘I work in comms for galleries in Scotland. I’m often sharing press releases and pitches to national newspapers based in London (which occasionally get picked up!) but how would you advise reaching out to young journos based down South when that face-to-face interaction is typically impossible?’

Hannah says: I think always start with an email that includes a brief introduction of who you are and what you do. If no reply, I think it’s definitely okay to chase up a couple of times. After email correspondence, you could organise a phone call or Zoom call (I personally prefer as face-to-face as the situation allows).

‘How much detail do you want in your email pitches from PR folk? Would you like us to suggest angles? I never know how to get the right balance! How do you prefer to be pitched? Do you prefer something short and snappy, with a release below, or a longer upfront pitch?’

Hannah says: I think one of the key skills to have as a journalist is to be able to find the best angle in any story. There’s no harm in suggesting an angle if you feel it’s strong or particularly relevant – or is just generally useful for the journalist to keep in mind. However, I think more often than not, journalists will – after some time spent thinking and researching – find and know their angle.

Again, I think as most journalists would probably say, the more information the better when finding an angle for a story. However, that definitely doesn’t mean noting down information for information’s sake. As long as all the info is useful and relevant, it’s best to include it – even if that means the pitch doesn’t come across quite as ‘short and snappy’ and takes a little longer to read (in my opinion).

Basically, in summary, I would say don’t feel pressure to be ‘short and snappy’ but also don’t write a long pitch for the sake of it.

‘Is there any ways for PRs to stand out to you when sending in press releases, and what style of press release is most likely to catch your eye? How important is the subject line in the email? Would you avoid reading the email if the subject line isn’t great?’

Hannah says: The subject line is always important – in almost any email-related scenario – but especially in journalism.

I wouldn’t purposely avoid reading the email if the subject line wasn’t great – but if it didn’t ‘jump out to me’ it would probably go under my radar/into the ‘I’ll read that later’ category, which I usually forget to come back to, unless prompted!

I think being succinct, informative and purposeful often fulfils the criteria of ‘eye-catching’.

‘Have you noticed how you work/your approach being very different to journos of other generations?’

Hannah says: I actually don’t really see it like that. In the newsrooms that I’ve worked in, things have generally seemed to ‘move with the times’ and I feel like journalists of different ages have been quite open to learning from each other in light of the ‘digital revolution’.

I guess that, in my experience, older journalists do seem to be considerably more confident speaking on the phone – whereas younger journos, myself included, are perhaps the most comfortable when talking to somebody face-to-face, whether that’s in-person or on Zoom. This is my own experience, though – I have heard stories about journalists of other generations who’ve been reluctant to see the importance of newer aspects of journalism like SEO, etc.

How important do you think journalism qualifications are now?

Hannah says: I don’t actually have any formal journalism qualifications. I think as long as you can build the experience, they don’t matter hugely unless you know exactly the route you want to take into journalism where an NCTJ is required (e.g., in a lot of local/regional newsrooms). Although, it’s definitely worth looking into the different ways you might be able to get a journalism qualification without having to pay – some newsrooms will pay for these types of qualifications if you’re doing on-the-job training with them, or there might be other entry-level jobs that involve training/a qualification/a wage, all in one.

Personally, I think experience is always the most important – and looking for experience as your first port of call is sensible because you might find out that you hate a certain role anyway, and then you’ll be glad that you didn’t get yourself into debt studying for a journalism qualification.

If you are gaining experience first, this will lead to industry contacts who will in turn be able to direct you towards journalism funding and schemes.

That said, if you find yourself in the situation where you are able to study for a journalism qualification – it will only add to your employability – especially if you have experience to show alongside it.

For more on pitching perfectly to the UK media, download our white paper ‘How to pitch to journalists’.

Find the right media professionals for your campaigns with the Vuelio media database, spanning national press, consumer and trade magazines, broadcasters, social media influencers and more – book a demo.

Top 5 Measurement Mistakes and How to Fix Them

August 16, 2022/in PR Pulse, Insights, PR, Communications, Media Media Database, Media Monitoring, Media Analysis, PR Blog Posts /by Hollie Parry

If you are just getting started in measuring your performance, there are a few common mistakes and misunderstandings that are easy to make. Below are a few of the errors we see most often on the Vuelio Insights team and quick solutions to fix them, so you can be confident in the accuracy and reliability of your results:

Using AVE

While some companies still use AVE (Advertising Value Equivalent), it is now largely discredited and considered an outdated metric by many professionals and global communication trade associations. There are many reasons for this, but primarily, AVE is a restrictive metric that falsely implies the cost of advertising is reflective of its value.

Depending on your goals, purely quantitative measurement can sometimes distort results and provide limited insights — AVE being an example. It does not take into account the ROI or quality of coverage, such as the sentiment. All coverage is considered the same, which provides little opportunity for evaluation and effective strategy.

Vuelio Quick Fix: In order to provide a representative insight into how well you’ve achieved your goals, select a consistent set of both qualitative and quantitative metrics based on your specific performance targets.

Using Share of Voice as a Singular KPI

Share of Voice (SoV) is a highly popular metric of choice when measuring against competitors. However, as we have already discussed, a purely quantitative metric can sometimes provide a limited and inaccurate insight of your performance — high SoV is not necessarily a success and low SoV is not necessarily a failure.

For example, over the past six months, Virgin Atlantic had the lowest SoV compared to competitors, but the strongest ratio of positive coverage. On the other hand, while other airlines had a significantly higher volume of coverage, it was more than 90% negative or neutral in sentiment.

Another example could be that the competitor with the highest SoV has mostly passing mentions, whereas the lowest has a stronger proportion of headline mentions. These are just a few of many reasons why a single figure is not enough to achieve proper performance results and insights to improve future strategies.

Vuelio Quick Fix: Before reporting your SoV (or any other quantitative metric), explore how you can further segment the data from a qualitative angle. What was the sentiment? What were the media types? How many key speakers were mentioned? Was there a dominant location? Referring to your SMART KPIs will help you to pick the right questions and explore the right data in an efficient, relevant and targeted manner.

Not setting SMART KPIs

Before embarking on performance measurement, a common mistake we often see is a lack of specific planning. SMART KPIs allow you to outline your specific performance goals and align them with the most relevant metrics ahead of time, enhancing the insight and accuracy of your results. For example, if your goal is to increase awareness of a new animal welfare campaign by 30% in Scottish broadcast media, you know to segment your data by key messages, location and media type. If your KPIs are too broad, you could spend hours exploring how your goal has been achieved from a very broad perspective without producing any real specific and insightful data.

So, how do you create a set of relevant, efficient and effective metrics that are tailored to your goals?

Vuelio Quick Fix: Create a set of SMART KPIs for both overall performance and specific campaigns. Whereas the former may be measured and revisited on a monthly or quarterly basis, campaign KPIs may differ each time. When you have confirmed your SMART goals, plan which metrics you will use alongside this to measure your success.

TIP: What is SMART?

SMART stands for Specific, Measurable, Achievable, Relevant and Time-Bound. They are criteria to keep in mind when setting your KPIs to ensure they are realistic within the framework of time, tools and support that you have.

Lacking Consistency

Lacking a specific search framework when measuring performance can drastically impact reliability and accuracy of results. For example, if you were measuring a campaign, do you want to filter by print, broadcast or online media? Are you looking for local or national coverage? Which competitors are you monitoring?

Things can change, but consistency is key for future benchmarking.

Vuelio Quick Fix: Apply specific and ongoing parameters to your analysis. Be sure to apply them to future benchmarking reports in order to accurately compare results.

For example:

KPI: Increase regional media presence of environmental spokesperson by 10% over the next six months, with a focus on sustainability messaging in the Somerset region.

Parameters:

Somerset media outlets only
Online and broadcast only
Local news and political publications
Mentions our new climate-action regime in the local area

Performance Metrics: Coverage volume, spokesperson quotes, prominence, industry type split, key message penetration

Overloading Data

Be aware of not overloading reports with multiple types and styles of measurement. Doing so can quickly confuse and overwhelm C-Suite recipients and other viewers who may possess less knowledge on what each metric means.

Vuelio Quick Fix: Using a small and targeted array of metrics will help you to focus on the key messages you are trying to get across and ensure they are accessible to viewers. While it is important to apply both quantitative and qualitative analysis where necessary, it is not always essential to extrapolate every type of data possible from your figures. You can also source PR services that do this for you, for example, Vuelio provides an efficient metric known as ‘Impact’ Score which combines both qualitative and quantitative results into one.

Start with the basics

There are a few running themes throughout each of these points that should be factored in every time you measure your performance — consistency, relevance and a balance of both quantitative and qualitative analysis. If you are new to this, it can be easy to feel overwhelmed with so many new terminologies and processes. The most important thing is to not overcomplicate it in the early stages – start small and you will build your way up in no time.

Want to know more about how the Vuelio Insights team can support your PR and communications goals? Find out more.

Communicating the cost-of-living crisis: Love Energy Savings’ Rosie Macdonald

August 16, 2022/0 Comments/in PR Pulse, PR, Communications, Media Media Database, Media Monitoring, Media Analysis, PR, Press and Bloggers Blog Posts /by Phoebe-Jane Boyd

‘When a campaign takes root within the heart of the community, you are laying the foundations,’ believes Love Energy Savings’ senior digital PR strategist Rosie Macdonald.

In an effort to help those struggling in the Greater Manchester area during the cost-of-living crisis, the business utilities and price comparison retailer has teamed up with Lancashire-based brands to make a real difference. One initiative – distributing food to as many children in Bolton throughout the summer as possible while raising awareness of poverty in the area.

Tell us a bit about the initiatives you’re working on related to the cost-of-living crisis?

One of the campaigns we’ve launched is a programme to help provide one meal each working day to as many school children in Bolton during the summer holidays as possible.

More than a third of Bolton’s children are living in poverty and almost half (46%) of children living in the Bolton South East were living in poverty in 2020/21 – a figure which has only increased since the cost-of-living crisis.

Working with other Lancashire-local brands, like Robinsons, Dewlay and Fiddler’s Lancashire Crisps, we have put together donations to be circulated by Bolton Lads and Girls Club, a charity very dear to our hearts which helps provide activities, care and support to children and their families in the Greater-Manchester area. These meals are then delivered by a different Love Energy Savings volunteer each day and given to those who need it most.

We made sure to divide the donation requests into incredibly small quantities per brand, so that what we were asking for was so minute it would be difficult to refuse.

What have been the unique challenges you’ve faced with this work?

The logistical planning of getting all the food donations into the packed lunches and delivered by a LES volunteer each day to Bolton Lads and Girls Club for distribution was the initial hurdle, but the real challenge, funnily enough, was persuading local businesses that we weren’t trying to sell them anything.

It’s understandable why many would be wary of an ulterior motive, which is why we asked very small businesses for a significantly smaller quantity of items than a larger brand, which enabled them to get involved and still have their brand name attached to the project, should they wish. One local brand (Dewlay), actually donated double the amount of product that we asked for because of this.

What were your specific aims?

The aims of this campaign were two-fold. Firstly, and most importantly, we wanted to do something to alleviate the knock-on effects of the increased gas prices and the huge increases to the cost of living in our local community of Bolton.

The second purpose of the project was to aid in the regeneration of Bolton, something very close to our CEO Phil Foster’s heart. Phil has recently been a member on a Regenerating Bolton panel alongside other key pillars of the community and said: ‘To regenerate Bolton for a brighter future, we must invest in our youth to give them the best start we possibly can. We need to do this across everything from education and life skills all the way through to work.

‘However, children can’t concentrate when they’re starving and learning to skip meals is not one of the life lessons we need to be teaching them.

‘When the cost of living is so high that increasing numbers of parents aren’t able to provide the basics for their families, despite doing their absolute best, as brands that’s when we all have to sit up, take notice and do what we can to help.’

What have been your main successes?

As the campaign is still part-way through we’re hoping for significantly more successes to come. We hope that when the campaign reaches its conclusion, one of these will be the increased awareness drawn to the issue of child poverty in the Greater Manchester area. However, it is already evident that one of the biggest wins will be the relationships forged with fellow Lancashire brands.

Building those relationships and contacts will enable us to do campaigns on a larger scale in the future. This will ensure that when we’re setting the next campaign into motion, we can point to the success of the previous and embark on a bigger, bolder endeavour.

What advice would you offer to other organisations, initiatives and charities hoping to be heard by politicians and other change-makers on this issue?

Building a campaign that will reach the ears of politicians and enact change is no mean feat. Our advice would be to focus on the message and ensure that those your campaign is intended for remain front and centre.

Driving a thorough focus into the local area (if applicable) is the key starting point. When a campaign takes root within the heart of the community, you are laying the foundations.

Building strong foundations is incredibly key – from there you can diversify the angles you push, move onto national press and then become a part of the conversation on TV and media outlets. Lots of leg-work, a strong message and consistency are the most important ingredients for success.

How would you advise others with approaching the media to gain coverage on these issues?

Understanding the angles within your campaign is always step one. Once you understand the audience you can target accordingly. Different emails tailored for each angle and for each individual, coupled with follow-up phone calls is a winner.

Research is also vital. Knowing the right person to target, the right publication and timing are all factors that need to be juggled to achieve coverage success.

How do you ensure that your approach is sensitive to those particularly vulnerable during this crisis?

Common sense is key here, especially using language. Words like ‘impoverished’, ‘lower-class’, or any phrase that could bear negative connotations or pigeon-hole are an absolute no-go.

It’s also vital to treat the people you’re trying to help like people. It can be tempting to over-egg a story to play at the heartstrings of the public, but this has to be weighted with understanding that you aren’t just quoting statistics – these are real people’s lives.

When looking for case studies, forums and Facebook groups are a brilliant place to go to reach out, in addition to submitting case study ResponseSource Journalist Enquiry Service requests. Approach-wise, it’s always so important to be gentle and position your request as an opportunity for them to help share their story to shed a light on how bad the situation is for others – this goes hand in hand with acknowledgement. Understanding the difficulties and possible pride, shame or anguish that can be wrapped up in someone speaking to you is so important. Sensitivity will always get you further.

Which areas related to cost-of-living are underrepresented, in your opinion – what else should the media and politicians be paying more attention to/reporting on?

This winter we are likely to see a huge wave of people unable to afford to heat their homes. While this is being discussed, the alternatives – should immediate financial aid not be announced – are hardly touched on.

Public spaces and establishments open later are likely to see an influx of individuals looking to stay warm and save on energy costs. Are these places prepared? Are businesses and those with heated buildings doing enough to make sure they’re ready to invite people in?

Travel ingenuity also does not seem to be as widely covered as it ought to be. With petrol prices through the roof, what are individuals doing to save on costs? Have there been an increase in car-pooling schemes, or an increase in company cycle-to-work programmes? It could be argued that the possible benefits of increased fuel costs are not being addressed. Understandable, given how dire the situation is for so many who cannot travel in any other way – but what about those who can?

Have families hugely downsized the amount of cars they have? Are couples now sharing one car as opposed to two? Could this perhaps be a benefit to the planet and see a decrease in emissions?

Are there particular journalists/sectors of the media you’d like to highlight as doing a good job on reporting on the cost-of-living crisis?

There are so many to choose from. Miranda Bryant and Kirsty McEwan of The Guardian instantly come to mind. I do think a lot of top press are missing the tone, however. Money saving tips to save a few pence in a year seem to be rife, with the line between useful and absurdity often tipping to the wrong side of the balance.

How important is PR and comms for helping the public on this and making change to policy?

Incredibly important. PR is the man behind the curtain of the media – pushing for the right attention, ensuring journalists hear about the relevant news, the latest facts and figures. Without PR, a significant amount of information would never be seen by the general public.

For more on the communicating during cost-of-living crisis, check out our report on how the top six UK supermarkets are communicating inflation as well as how to implement a PR strategy for a local charity.

How to plan and boost your campaigns with social listening

August 16, 2022/in PR, Comms /by Yi Chen Lin

How do you create stories that resonate?

People’s emotional reactions vary – so should your organisation’s messaging.

The creation of a memorable campaign starts with a thorough understanding of your audience. Our webinar, How to plan and boost your campaigns with social listening explores the benefits of using audience intelligence for campaign planning with examples of how to analyse your target audience and prepare for any trends that could affect your campaign performance.

Watch this webinar to hear Rob Hill, Audience Insights Specialist at Pulsar explain how carrying out pre-campaign analysis will help you create data-led, audience-centric campaigns that hit the mark and go further to reach broader audiences.

Fill in the form below to watch the webinar and learn how social listening could help you:

- Understand a target audience
- Create more targeted messaging
- See where a campaign should be placed
- Find the right influencers to help make campaigns go viral

How social listening can boost your PR campaigns

How social listening can help you plan and boost your PR campaigns

August 15, 2022/0 Comments/in PR Pulse, PR, Communications, Social Media, PR Club Media Database, Media Monitoring, PR Blog Posts /by Phoebe-Jane Boyd

Social listening can give you an insight into how your audience has received your message and aid in measuring the success of a campaign – but this is only part of its potential.

With a deeper understanding of your existing – and potential – audiences, you can create targeted messaging from the start, pinpoint when and where a campaign should be placed and find influencers to send your message far.

How can social listening help you in campaign planning?

1. Understanding audiences

As well as enabling you to identify your target audiences with social data, social listening can show you who truly cares about your topic and is likely to engage with it.

2. Creating the right message

Once you know who has an interest in your niche, you can uncover what is relevant to them and which tone and format they are most likely to respond to.

3. Determining placement

Our lives are more digitally-connect than ever, but nobody is online 24/7. When are your audience online to see your content? What times of day do they consume and share with their communities/followers?

4. Finding relevant influencers

Traditionally, high-profile journalists writing for newsstand papers were the influencers, but the world of influence has expanded drastically. A print journalist might share your message, but do they reach your audience? A popular TikTok creator may have a large follower base, but will they engage with your content? Social listening can map this and surface the right influencer for your campaign.

5. Deciding strategy and spend

While predicting the virality of content isn’t an exact science, mapping how connected your subject, your target influencers and their communities are can give you a strong start. For your spend strategy, do you want quick shares, or traction over a longer period? Each campaign will require a different approach.

Interactions are happening across digital platforms all around the globe, constantly. Pulsar tracks these conversations on platforms including Twitter, Facebook, TikTok, Pinterest, Tumblr, VK and Sermo, alongside blogs, forums, television, radio, podcasts and review sites.

Within this cacophony of interaction is where you can find the beginnings of conversation topics, where they start to enter the mainstream and where your own message will fit.

Case study: The Climate change and sustainability conversation

Here is an example, using the global conversation around climate change and sustainability.

1. Finding the climate change audience

Climate change and sustainability is a busy conversation topic, looking at related engagements, posts and web searches. Data from Pulsar allows a breakdown of this audience by factors including age, location, associated interests, public figures they have an affinity with and even the content formats they prefer.

2. Creating your content

Close investigation into the climate change audience reveals the kind of media they tend to read and share – they favour The Guardian, The Independent and the Met Office as news sources. Discord and Reddit are high in their choice of social media channels. They share photos frequently, but not gifs or video quite as much.

For which elements of the climate change conversation is likely to get you greater engagement – sea levels, CO2, Deforestation and Fires. Less popular content – that focusing on nuclear power.

When looking at conversations around behavioral change – those topics that can change the minds and actions of this audience – waste reduction and growing their own produce is important. Travel – despite being a big story in the press over the last few months – isn’t as vital to this group.

3. When and where to share and post

According to Pulsar tools, social conversations on this topic within this audience spikes around 10am on Tuesdays, Wednesdays and Thursdays, but goes quieter on Friday afternoons and throughout the weekend.

To target this audience, climate change content should be shared when they’re online and ready to engage.

4. Finding who will share your story

That Greta Thunberg and Chris Packham are influential on this topic isn’t surprising, but there are also politicians, journalists and charities worth connecting with on climate change campaigns.

5. Strategy – where to focus your spend

With data on your audience, when they’re online as well as what and who they engage with, you can plan your strategy. On mapping how information travels from person to person within this community, it’s clear this conversation is highly political, but that each pocket of influence is not yet fully connected.

It takes time for content to be shared across this fragmented group, meaning a ‘go viral fast’ strategy won’t work as well as a slower and wider-reaching roll-out for a climate change-focused campaign.

For more on how social listening can help with every aspect of your campaigns, check out Pulsar’s solutions.

Why young people are better equipped for inflation

August 9, 2022/in PR Pulse, Insights, PR, Communications, Media Media Database, Media Monitoring, Media Analysis, PR Blog Posts /by Hollie Parry

Amid a predicted two-year economic crisis, the financial future is often painted black for young Britons. However, with the rise of ‘fin-fluencers’ and a strong selection of youth-branded fintech platforms to explore, our research suggests that both millenials and Gen Z are on track to be the most financially literate generations ever.

Given that nearly half of under 40s spend their entire monthly income on living costs, it is easy to presume that wealth opportunities are scarce for young people. In 2017, Australian real estate mogul Tim Gurner went viral across international news media for saying that millenials should ‘stop buying avocado toast’ if they want to afford a house. This reference took the world by storm, also transcending into a long-standing part of meme culture. Ever since, millennials have been associated with little savings, careless spending and lavish lifestyle choices — but this could not be further from the truth.

The number of UK millennial and Gen Z millionaires has hit a record high, doubling to 2,000 in 2021 from 1,000 the previous year, shows research by Bowmore Wealth Group. The growth in high-earning millennials comes in contrast to the decrease in high-earning Baby Boomers, who have seen a five-year low in declaring an income between £150,000 – £1m.

While the assets of older generations were hard hit throughout the pandemic, 60% of Gen Z subjects reported they used the COVID-19 lockdown to become more financially confident than they were beforehand. Complemented by a keen interest in financial education, they’re also saving earlier for retirement than their predecessors and spending less money on non-necessities.

Top Topics: Financial Perspectives of Young People

Over the past three months, several positive observations have been made of Britain’s youth that forecast an optimistic financial future. While Gen Z already have an average £1,000 in their savings, seven out of 10 millennials are regularly setting money aside, with an average of £174 put away per month. As part of Paypal’s Gen Z Financial Wellness Study, 80% of 1,000 18-25 year olds said they felt confident they’ll achieve their financial goals, with over half (55%) believing they will reach them within the next six years.

The money-saving generation

Generation X (1965-1980) households spend around £126.39 per week on ‘lifestyle products’ such as new smartphones and weekend trips – more than any other generation. On the other hand, a growing body of international research has shown that young people are far from financially excessive.

As part of The Millenial Money Survey, which looked at the life goals of over 4,000 UK adults aged 35 or younger, 68% said they have firm plans to save more this year than last year. An additional 30% have saving strategies in place, including eating out less and cutting unnecessary spending such as takeaway coffees (or avocado toast).

‘The majority [of millennials] are far from a reckless generation. Most are sensible spenders who want to take more control over their money, despite a lack of formal financial education and income. They simply aspire to achieve what previous generations have enjoyed. Many only need to shift their money mind-set slightly to get their money working harder’ — Ross Duncton, Head of Marketing, BMO Global Asset Management

Side Hustles

Gen Z are also taking matters into their own hands to secure their financial future and source extra income, with half of them (51%) working a second job or side hustle – rising to 61% in London – producing an extra £248 on average each month. Scottish young adults lead in the UK for this entrepreneurial spirit (at 83%), while South East England comes out at the bottom, at 50%.

What are the top side hustles for UK Gen Z?

Making and selling items or food (16%)
Content creation and gaming (14%)
Looking after children or animals (10%)
Putting money into shares/stocks (10%)

Digital Finances

The digitised financial landscape is massive. Online banking is now an outdated concept next to NFTs and a diverse array of fintech apps:

Most Popular Digital Finance Services by Generation

Sources: Cybercrew, Divide Buy, This is Money, Gemini

Among the most popular digital finance services, fintech banking apps like Revolut, Nude and Lumio have the strongest ratio of usage across all demographics. In fact, the UK has a 71% adoption rate of FinTech companies, much higher than the global average of 64%.

Nevertheless, Gen Z and millenials are the consistently higher share of users overall throughout the digital economy. Millenials currently hold more online banking services than any other generation, while the number of Brits with digital-only accounts could go up to 23 million in the next five years.

Cash in hand is becoming a thing of the past for Gen Z, with 58% using money-transfer services and two in five getting paid via mobile apps for their side-hustle. As discussion evolves around the world about becoming a ‘cashless society’ — a term used 1,381 times by national financial and general news sources since March 1 — 51% of millenials have a positive attitude towards the idea. Moreover, they are readily preparing by educating themselves in new and innovative financial opportunities.

Investments and Cryptocurrency

Of course, one of the most prolific examples of financial innovation over the last decade is cryptocurrency. While the average investor is just 28 on UK app Plum, Gen Zers are also investment buffs, with 54% holding some kind of investment already. 86% of teens are interested in investing, and those that do not say they do not feel confident or their parents do not know how to get started. Furthermore, 56% of Gen Z adults state they are including cryptocurrency or NFTs as part of their retirement strategy.

On the other hand, in a 2021 UK study with cryptocurrency firm Gemini, 57% of over 55s expressed no interest at all. The risks of loss involved may be a strong causational factor behind this, particularly due to strong international news coverage of such dangers. Since May 1, the term ‘crash’ has been used 461 times by leading online news sources in the UK, whereas positive sentiment towards the topic is scarce.

Despite their controversial interest in digital currencies, a large-scale study with Standard Life retirement scheme, 53% of Gen Zers and 51% of Millennials reported an interest in sustainable investing, compared to only 44% among Gen Xers and 36% among Baby Boomers.

Financial Literacy and Fin-fluencers

While traditional banks have offered youth-focused educational schemes for some time, the short and snappy format of the ‘fin-fluencer’ (financial influencer) is driving a stronger interest for financial literacy in younger generations than any other method.

Finance trends regularly go viral, from money-saving challenges to crypto and investment. For example, Dogecoin value increased by 40% after going viral on Tiktok. There is a huge 989.3 million views attributed to the #finance hashtag on TikTok and thousands of ‘financial’ series and content posts that have Gen Z coming back for more. The Financial Diet, The Financial Burrito and Millenial Money Man are just a few of these ‘fin-fluencers’ to make a living from sharing such information with their young audiences.

Considering the UK fintech Tally has reported that Tiktok ads are over 300% more effective than Instagram, many fintech brands are spotting opportunities to specifically represent and target Gen Z and millennials. UK fintech Plum (an AI ‘assistant’ helping you save money) is reaping the benefits of early entry to TikTok, seeing strong growth in the 25-34 age group following a series of strong fin-fluencer partnerships. Plum’s debut was well-timed: COVID meant more people were on TikTok, but also led to a 180% increase in investment as people naturally thought about saving more money.

‘Millennials are often named as the generation of no income, no job, no assets. Our data proves that for our investors at least, this stereotype is incorrect, as they have shown themselves to be savvy with their smart investment tactics during the pandemic.’ — Victor Trokoudes, CEO & co-founder of Plum

As part of a recent Barclaycard study, young people from the UK, US and Germany were asked what role their favourite brands played in their lives and what they expected from the Barclaycard brand.

It was revealed that they prize ‘good quality’ and ‘trendiness’ above all else, followed by ‘good value’, ‘good design’ and ‘nostalgia’. Good design finds the sweet spot between function and aesthetic, while also streamlined to appeal to short, eight-second attention spans. Nude is a leading example to this regard, demonstrating both ease of use, accessibility and fun visuals for all user types. Another example is Quirk, a UK-based savings app that factors in your financial personality and spending habits as a tool to budget more wisely.

The Digital Solution

While the cost of living is rapidly increasing, millennials and Gen Zers have less to lose and more passion to learn. Our research shows they have responded to inflation with an immense amount of financial maturity and are taking on the responsibilities required to prevent economic destruction in their future.

They are more financially transparent than any other generation and are finding ways to profit from sharing financial education to the masses, which can only be an incentive for further learning. They possess the strongest share of investments in both crypto and the stock market, not to mention they’re being guided on where to put their earnings through fintech, who are now building apps both functionally and aesthetically catered to their generations.

While there is no doubt that most of us are facing major setbacks throughout the financial crisis, our research suggests that this does not have to be a long-term representation of the UK economy. Despite being some of the most negatively impacted, young people are already demonstrating their resilience and confident ability to find innovative and optimistic solutions.

Want to know more about this data or how media insights can support your PR and communications? Find out more.

How to build your personal brand

August 8, 2022/in PR Pulse, accessmatters, PR, Communications, PR Club Media Database, PR Blog Posts /by Phoebe-Jane Boyd

As part of our Access Intelligence Women In Work inclusion group, we were lucky to have time with FutureBricks founder Arya Taware and Airbus head of public affairs Katie Roscoe, who shared how they have built their own personal brands alongside building their careers.

Bringing your personality and values into your work can make your job so much more than just the way you earn money. Here is advice from Arya and Katie on how to build your own personal brand for career success and a more rewarding work life.

1) With authenticity

‘I try to be as authentic as I can. Especially in the age of social media, there is pressure to show perfection and only happy moments,’ said Arya.

‘Authenticity is really key,’ agreed Katie.

‘Your mask will quickly slip if you aren’t being yourself in a professional setting. For me, it’s important to know what you stand for, and to find out if it comes across to other people – are you presenting something that others aren’t really getting?’

2) With passion for what you do

Not everybody can work in a sector they have a real connection with as a career. But if you really love what you do, or at least aspects of it, that will shine through in your interactions and inform what you come to be known for.

Arya had always wanted to be an entrepreneur, eventually launching FutureBricks at 22-years-old, straight out of university, having not worked for anybody else:

‘My first employment was my own business. At the start it was really hard, as a sole female founder, and in an industry that is male-dominated, and older – deals are still occasionally done in pubs.

‘What I do, entrepreneurship, is all about psychological endurance. What kept me going was inner self-belief. I knew that all I needed was one yes.’

While Katie’s choice of career didn’t come with a clear path, she followed her passions:

‘I knew from a young age I wanted to be in Westminster somehow – I basically watched “Yes, Prime Minister” and thought that sounded really exciting! A key moment for me was knowing when to make the jump in my career – make the most of your opportunities, enjoy your job, but know when to move into something new.

‘Don’t just jump for money, if you can help it. Stop and think, if you’ve got the opportunity – is the move right for you? Don’t jump just because you’re unhappy. Sometimes that’s not a choice you may have, but if you’re lucky enough to have the option to wait for the right thing? That’s an amazing thing to do.’

3) With connections

Both Arya and Katie see the benefits of building a network on LinkedIn but use it in very different ways. As an entrepreneur, Arya uses it to build her personal brand alongside her business; for Katie, it is a way to amplify her work with Airbus.

‘LinkedIn is a good professional platform,’ said Arya. ‘You connect with people there and then meet them in real life, or vice versa. It allows us to reach people we otherwise wouldn’t reach (unless we learn to clone ourselves…). It’s a powerful tool and how we use it is completely at our disposal.’

‘I do really like that you can connect with people so simply now,’ added Katie. ‘I have made connections through it that have really helped me.’

4) With mentoring

Katie has benefitted from mentorship in her career, and recommends it for the learning that can happen on both sides:
‘Start a relationship with someone that you know, as a part of the work you do already, or even encourage your organisation to set up a programme. You can reverse-mentor as well – a senior person on the team connecting with a more junior person. We all have different skills and experiences to share. As you build your external network, the right people become more apparent. Always keep it in the back of your mind.’

Not everyone will be with you for the full journey – ‘I look at life as a long train,’ shared Arya.

‘Some people will come with you from point A to C, and then they’ll head off. And then other people are with you longer. I don’t believe in the singular; it’s always collective, for me’.

5) With confidence in your capabilities

‘My practical advice about having to speak up at events and roundtables, when I was more ‘green’, was to speak first or get in early if you’re feeling nervous,’ shared Katie. ‘When watching a panel, I’d stick my hand up straight away, and then I’d feel a bit calmer.

‘The industry I’m in can be hard to get to grips with – to start with, I used to speak to prove that I knew what I was talking about and that I should be there. As you get more experience, you should assume that you’re in the meeting/event for a good reason.

‘Speak when it will add value to a conversation, not just to show what you’re speaking about.’

6) With integrity

‘As a society, we’re trying to evolve, but we’re not always where we want to be,’ said Arya.

‘On an individual level, how we combat that is by challenging, communicating, and showing. Sometimes things aren’t worth a fight, sometimes you’ve got to stand your ground. The elimination of subconscious bias and stereotypes might not happen in our lifetime, but it’s up to us how we change perceptions’.

‘It’s having the strength to call things out and challenge,’ agreed Katie.

‘It’s on us, as we move through the world. Where you feel empowered to do so, challenge. That can have its own risks if you’re very junior, so lean on others around you who may be able to give you advice and guidance, too’.

Cost of Living: How the top 6 British supermarkets are communicating inflation

August 3, 2022/0 Comments/in PR Pulse, Insights, PR, Communications, Media Media Database, Media Monitoring, Media Analysis, PR Blog Posts /by Hollie Parry

As costs continue to soar in energy, fuel and produce, the cost of groceries is a strong concern for 76% of the UK. According to the Food Standards Agency (FSA), the number of people skipping meals or using food banks has risen from around one in ten in March 2021, to nearly one in six this March — with a strong upsurge in middle class families needing support. Research suggests this uncertainty will remain for at least the next three years.

In a bid to maintain sales, supermarkets across the UK have had to rethink their internal and external communications, with value and support now at the forefront.

With inflation now at a 40-year high of 9.1%, the average shopper will spend £380 more on groceries in 2022. Prices are as much as 5.9% higher in April than a year ago, the biggest increase since December 2011. As a result, the volume of goods being sold in the UK is now falling — with food purchases the number one culprit.

For a second consecutive month the GfK consumer confidence barometer has set a record low, falling 41% in June. Consumer sentiment is dropping rapidly as a result of tighter budgets – for example, price limits are being set at checkouts and the switch to cheaper brands and stores is at an all-time high. Convenience stores are also performing far better than big stores, as consumers search for bargains and value.

Top speakers

Overall, Sainsbury’s CEO Simon Roberts had the most coverage across national print and online news in relation to cost of living commentary. Among the most popular topics was Roberts’ statement that financial pressures ‘will only intensify’ this year, which was featured in 148 print and online publications related to national news, grocery sales, agriculture and stock market updates. Of this total, 84% featured both Roberts’ name and quotation in the headline.

On the other hand, while ASDA’s Lord Stuart Rose’s volume was lower overall, his statements created stronger spikes in volume and a wider distribution rate. For example, he was quoted 341 times between 22-30 June for reporting that ASDA shoppers are ‘setting £30 limits at the till’ and ‘asking staff to put shopping back’ after that point.

Rose has also held a strong political voice in recent months, calling out Rishi Sunak’s attempts to solve the crisis. Between May-July, he was quoted 55 times by national newspapers after calling Sunak’s £15bn cost of living package ‘not enough’ in a Radio 4 interview.

Wage gap across UK supermarkets

Among the top speakers, all but Giles Hurley (Aldi) and Ryan McDonnell (Lidl) had negative coverage related to wage raises in their top-performing stories. On 6 June, Simon Roberts’ raise of £3.8m was covered by The Guardian and later syndicated a further 214 times by local and national news sources.

Ken Murphy also received a negative salary-related spike on 13 May due to his 2.4% increased pay package of £4.74m — 224 times higher than Tesco staff. On the other hand, Clare Grainger, group people director at Morrisons, was quoted 29 times in retail and grocery-focused magazines as ‘pleased to be maintaining our position as the highest paying UK national supermarket.’ This lead to 19 headline mentions between 8-12 June referring to Morrisons as the best wage-related supermarket.

Negative sentiment towards Sainsbury’s wages spiked for a second time between 27 June – 7 July when senior management rejected a call by ShareAction, HSBC and other investors to become a ‘Real Living Wage’ employer for all company staff. This topic was covered 179 times throughout July, during which ALDI received a peak in positive coverage for increasing staff pay a second time this year.

Since 1 May, all of Sainsbury’s major competitors have received positive coverage tied to wage increases, which has fed into the rapidly growing trend of consumer-led price comparison reports. Overall, wage ratios contributed to overall share of sentiment:

UK supermarkets: national share of voice (1 May – 1 Aug 2022)

In a comparison of the top six supermarkets most often used by Britons, Tesco had the strongest share of voice among UK-wide online news sources in response to the cost-of-living crisis. While the majority was neutral in sentiment, it also received the highest rates of positive and negative coverage. Whereas 86% of neutral coverage was a passing mention, 64% of positive coverage was a dedicated article towards free kids’ meals over the summer period. This incentive has been a competitive theme over the July period, with Tesco’s move following Asda’s £1 kids’ meal charge earlier in July.

Aside from wage-related backlash, negative coverage has also had consistent ties to the increase of low-cost meal prices. The term ‘shrinkflation’ has been trending since 13 May – the term for charging the same or more for reduced-size products. For example, Tesco was accused over this period of ‘secretly’ shrinking the size of ready meals while keeping them the same price.

Similarly, Sainsbury’s received controversial press for its commitment to banning ‘HFSS’ deals by October. Just one week after debates around this decision, Morrisons received a spike in national positive coverage for opting to delay the ban to support cost of living.

Key campaigns: cost of living

Media discussion around inflation has swiftly evolved since February, as the cost of living in the UK increases alongside Russia’s invasion of Ukraine. Supermarkets and high-profile brands are rapidly changing their messaging to reflect value and support.

For example, John Lewis Partnership transition from its popular ‘Never Knowingly Undersold’ to a focus on ‘Quality and Value’ demonstrates a direct response to consumer needs given rising inflation.

For marketers and marketing to really demonstrate the value it can add, it must go beyond campaigns to the broader actions that sit behind the campaigns that make the difference.

This is evident in that while Aldi and Lidl have the lowest number of inflation-related campaigns, they benefited from a surge in new customers, with sales increasing at both retailers over the last 12 weeks. Clearly, consistently low prices have had a stronger focus than diverse marketing messages for consumers who prioritise value for money.

Similarly, Tesco has added 100 products to its Low Everyday Prices range over the past month. Ken Murphy was quoted 38 times in national online headlines in a statement around the brand’s ‘laser-focus on value’ and plans to be the last of the big UK supermarkets to pass on inflation costs to customers.

Low-cost kids’ meals

As part of the Government’s Help for Households scheme, major retailers across the UK are offering discounts and support over the summer holidays to help families through the cost of living crisis. Tesco, ASDA and Sainsbury’s have signed up through the summer holidays, into the back-to-school season and through to Christmas. Tesco and ASDA received a strong ratio of high-reaching national coverage in relation to this scheme.

Aldi Price Match

The ever-popular Aldi price-match program has also been a strong and consistent theme over the past four months. Sainsbury’s performed particularly well due to its ’doubling-down’ campaign, which matched a further 250 high-volume fresh products to the same prices as its German competitor. This headline created a strong surge of positive sentiment for Sainsbury’s in the middle of June. On the other hand, Tesco had a spike in negative sentiment in the middle of May following the decision to pull at least 18 products from its Aldi price-match programme.

As the heated competition to beat Aldi’s low costs evolves in the media, ASDA reaped the benefits of introducing its new and tactful Home Bargains price-match programme. Not only was this ASDA’s highest performing campaign, but it also set it apart from its competitors in the trending fight to make ‘essentials’ accessible to all families.

ASDA also introduced its ‘Just Essentials’ line and an Essential Living Hub, providing essential guidance and promotions to those who need it. Its press release was shared 57 times by local and regional media following the launch in early May, all of which provided a link directly to the hub in the body of the article.

Changes and cuts to marketing

Despite warnings to the contrary, advertising budgets are often the first thing to get cut during an economic downturn. For example, while he did not indicate how much of this cost reduction would come out of marketing spend, Simon Roberts has said the retailer’s focus at this moment is to get its messages to customers, which has involved increasing its use of digital channels and decrease in other areas of traditional messaging.

In an article with Marketing Week, Roberts said Sainsbury’s was ‘using digital way more extensively than we were before’ and ‘really using every channel to make sure we get our value, innovation and quality messages to customers’.

On the other hand, Tesco’s CEO Ken Murphy also reported to Marketing Week that marketing is crucial ‘now more than ever’ and that it is not a cost ‘but more as an investment’ in prioritising crucial cost-of-living communications with customers.

Demonstrating value and empathy

As inflation continues to induce concern for families across the UK, it is evident that the highest-performing supermarkets in terms of sales and positive coverage are those that continue to drive value and empathy in their communications.

While Aldi and Lidl have the competitive edge of consistently low prices, reporter Chris Kelly commented that this won’t be enough in the long-term and the need to continue driving value-focused messaging is imperative:

‘Don’t assume that your only response to this inflationary moment has to be to cut prices. Think about ways in which you can add value as well, and that will then help you over the long run’, he said.

These doctrines apply to staff as much as customers — which was made evident when Sainsbury’s took a nationwide hit in the media for rejecting to pay all staff the national living wage. Similarly, CEOs saw a spike in negative coverage that questioned their annual salaries against the rising cost of essential household items.

As for who will prevail in the financial crisis, it appears to be those who continue to make care, value and empathy the undercurrent of every decision — from price cuts and loyalty incentives to staff wellness and changes in overall brand voice.

Aldi’s low-cost reputation means it can afford to run fewer campaigns and maintain a highly competitive status. However, other supermarkets that have previously been associated with luxury brands like Sainsbury’s ‘Taste the Difference’ are seeing a clear upsurge in sales and positive media coverage when prioritising diverse loyalty campaigns and the accessibility of household essentials.

Want to know more about this data or how media insights can support your PR and communications? Find out more.

No PR budget? No problem: Using the Journalist Enquiry Service to gain coverage as a small business

July 27, 2022/0 Comments/in PR Pulse, PR, Communications, Media, PR Resources Media Database, PR, Press and Bloggers Blog Posts /by Phoebe-Jane Boyd

Not every business has a dedicated in-house PR person, comms team or the budget to bring in an agency to do public relations – that does not mean it is impossible to gain coverage in the UK media.

The ResponseSource Journalist Enquiry Service is used by small business owners, sector-specific agencies, household brand PR teams and global comms teams alike. Whatever size your business – and whichever niche your service or products fall into – journalists are always interested in relevant contributions.

Want to get started with media outreach for yourself? Here is how to do it with the Journalist Enquiry Service (book a one week trial here).

1) Be confident

A steady stream of requests from journalists to your inbox – if you do not have much experience with doing your own PR, it can be intimidating. Not every request that comes through will be one you can help with – look through them and reply to those that sound relevant to you. As long as what you are offering can help the journalist, you have got nothing to lose.

2) Be straightforward

There is no specific way to start a conversation with a journalist that you will not know about if you haven’t got a qualification in public relations – just offer the journalist what they have asked for if you have it. Outline what you have for them clearly, concisely and politely; no fancy jargon needed.

3) Be speedy

Each request sent by a media professional via the Journalist Enquiry Service will have a deadline. As with any project that has a deadline, it is better to get started sooner rather than later. See a request you can help with? Put together your response and send it straight away; don’t wait until tomorrow when the journo’s feature could already be filled with contributions from others who got in touch super fast.

4) Be ready with images

If you have images (or even video or audio) that go with your contribution – of your product, spokesperson or event, for example – upload them to a file sharing service (like DropBox, WeTransfer, or Google Drive) and include a link in your response. Not every journalist will need an image for their story, but give them the option just in case. One definite don’t for images, though – attachments on the first email; that is a no-no.

5) Be generous with your expertise

Nobody can be an expert in everything, not even a journalist who has been covering a particular patch for years. They want expert comment from those with the know-how to fill their feature – if that is you, put yourself forward to help them.

6) Be realistic about responses

Journalists are incredibly busy people with busy inboxes – you will not get a reply every time you respond to a request. Even if you do not hear back from them, they will have made a note of your details if you are a relevant contact and may get back in touch for another feature. Every connection can be a future opportunity.

7) Be patient

Deadlines – journalists have plenty of them. In addition to the deadline they set for contributions – included on the request – they will also have a personal deadline for finishing their feature, and one for filing with their editor. That is not the end of the story, either… Each outlet has their own publishing schedule, with some working months and months ahead. You might not see your contribution for a while. In some cases, it might be cut during the editing process. Do not chase – just keep trying and trust you have made a useful connection in the media.

8) Be reliable and responsive

You are as busy as the journalists you want to connect with, but there is no excuse for ghosting, AKA offering information or an interview and then disappearing because you do not have time. Before you promise something to a journalist, make sure you can provide it. If you are acting on behalf of somebody else, make sure they can deliver, too.

9) Be regular with your activity

Media outreach is an ongoing activity, and one you will get more effective and faster at with experience. Set a regular time slot for yourself to go through requests and see what you can help with – if you fit it into your working week, it will become an automatic part of your business.

10) Be open to additional topics

Being quoted in the media is beneficial; even if what you are talking about is not directly related to your business, you are building your reputation. If you are quoted, the journalist will include a mention of your job title and perhaps a little about what you do. As well as building on your ‘personal brand’, you will also be known to the journalist as someone they can connect with for upcoming related features.

For help with your media outreach, get requests from UK media people straight to your inbox – book a demo of the ResponseSource Journalist Enquiry Service.

Want more advice on how to make the most of the service? Check out our previous advice posts:

How to respond to journalist enquiries
How to tackle vague requests from journalists
6 reasons to stop searching #JournoRequest and start using the Journalist Enquiry Service

Inside City Hall – The journalists shining a light on London politics

July 26, 2022/0 Comments/in PR Pulse, Politics, Journalist Spotlight, Media, Public Affairs Media Database, Political Services, PR, Political Database, Press and Bloggers Blog Posts /by Phoebe-Jane Boyd

Pictured, left to right: Callum Marius (MyLondon) Joe Talora (Evening Standard, LDR) Jessica Frank-Keyes (LondonWorld), Josiah Mortimer (MyLondon), James Cracknell (Social Spider).

For those outside of the Press Gallery, the inner workings of political journalism can seem like a closed-off and mysterious part of the media.

What does a typical day look like for City Hall journalists, how do they like to work with PRs and how does one get into this line of reporting?

ResponseSource community manager Andrew Strutt caught up with MyLondon City Hall editor Josiah Mortimer, founder of the recently-launched City Hall Journalists lobby, to find out…

City Hall journos are a close-knit group

‘Having worked in Parliament’s Press Gallery for a couple of years, I found it to be a really useful and supportive network.’
‘When City Hall moved east to Newham earlier this year, it got me thinking about provisions for reporters in the new building – which aren’t quite up to scratch.

‘Often people say that reporting in the UK is ‘London-centric’. This isn’t quite true – it’s Westminster-centric but a lot of what happens in devolved politics goes ignored.

‘There aren’t many of us covering City Hall, so it is great to be working together to speak with a louder voice, improve transparency and build the profile of GLA reporting. I wanted to get this network off the ground to shine a brighter light on London’s politics. Hopefully we can bring some of the best of the Press Gallery to The Crystal, adapted for today.’

No day is ‘typical’, but here is an idea of how things work…#

‘It will involve watching a committee hearing – whether that’s economy, planning, health or oversight/scrutiny.’

‘We work closely with the Assembly Members who are a font of knowledge on City Hall, and are – like us, in a way – there to scrutinise the Mayor, so there is a lot of interaction there. The Mayor has a lot of sway over high profile issues like transport and policing so we tend to trawl through new documents and data, and will often do one or two interviews with the Mayor a week. But the GLA impacts all Londoners, so we try to build links with as many community groups, activists, resident groups, unions and so on as possible.’

How PRs can work with those reporting from City Hall

‘I tend to primarily work with non-profit PRs – those at campaign groups and organisations affected by the GLA.’

‘In terms of for-profits, that will often be in a reactive way, getting rights of reply or checking facts. I enjoy writing the occasional review so will work closely with PRs for music, food or travel content. On getting in touch, I’m a big fan of chatting on the phone but a Twitter DM is usually a good way in – it is a good platform for a very succinct pitch. Please don’t send ten identical emails, though!’

The best part of working the City Hall patch?

Having started in the role last October, Josiah already has some highlights:

‘Getting to ride on the Elizabeth Line before it opened – Londoners had been waiting for it for so long. I was there on the day it opened, too – on the first train from Paddington, following the Mayor and revelling in the transport geekery.

‘Sometimes the highlights are also lowlights, in a sense. I recently did a London Assembly tour of Brixton speaking to market traders about the cost-of-living crisis. It was moving to hear what they’re going through, and it’s also my patch so great to get to know more of the community.’

Find out more about the City Hall Journalists group and its members here.

For news from the political and public affairs sector, sign up to Vuelio’s Friday newsletter Point of Order.

What's next? The new generation of journalists

‘Don’t talk to me! (email me instead)’: How to work with Gen Z journalists

July 18, 2022/0 Comments/in How to pitch to..., PR Pulse, PR, Communications, Media, Webinars Media Database, Media Monitoring, PR, Press and Bloggers Blog Posts /by Phoebe-Jane Boyd

It is a frequent ask from writers to PRs: don’t phone to pitch, don’t call to follow up on an email you have just sent. Unsurprisingly, it is no different for up-and-coming Generation Z journalists, the 25-year-olds (and younger) making their way in the media now.

That doesn’t mean young journalists are unapproachable. In fact, the three Gen Z freelance writers on the panel of our Vuelio webinar ‘What’s Next? The new generation of journalists’ love to work with PRs, fully appreciating what those in the comms sector can bring to their content. Provided it is not pitched in an ‘awkward’ way, of course…

Watch the full ‘What’s Next? The new generation of journalists’ webinar.

Here are just some of the insights shared by freelancers Zesha Saleem, Michele Theil and Hannah Bradfield on the internal workings of the modern media industry and how they like to work with comms pros.

1) Gen Z journos LOVE working with PRs (these writers do, anyway)

Freelance journalist Zesha Saleem – who has racked up commissions from Metro, British Vogue and The Guardian so far – considers PRs really helpful for her writing:

‘PRs do such an amazing and important job. I used to reply to every PR who contacted me – I try to reply to as many as I can now, but now I tend to reply to the ones I can definitely work on.

‘If I don’t reply, assume that I don’t have the capability to work on it. I don’t work five days a week; I do limited shifts. Sometimes PRs will email three or four times in a day. Journalists are told not to pitch the same thing three or four times… That’s just one thing I’d say to keep in mind…’

2) Young journalists see the common ground between PRs and journos

Michele Theil – currently under contract at the BBC and a freelancer for outlets including VICE and The Independent – understands just how similar job-related pressures are for both journalists and PRs:

‘I try to respond as much as possible – a PR friend told me people that take the time to reply are their favourite journalists. From my perspective, when I’m pitching to an editor, I hate not getting a response.

3) Don’t take it personally if you don’t get a response

‘Sometimes there are so many emails and not enough time in the day,’ added Michele.

‘I understand that PRs have to chase, but give us some time. Sometimes I don’t have the emotional energy to reply to things. I hope that no one ever takes it personally; I never ever mean it personally. It’s nothing to do with you or the content; just right now, in the moment, it’s not right for what I’m working on.’

4) To DM, or to not DM?

‘I prefer emails to be honest,’ said Zesha.

‘I don’t work all the time, so if it’s a press release, I’ll move it into a folder and get back to it later. My DMs are a mess, first of all. Things can get lost and sometimes I don’t open them until months later. Sometimes it’s something great that I can’t really work on anymore – definitely send an email.’

Michele agrees: ‘I mostly get contacted by email, which is great, especially when I’ve put out a call or a request. Sometimes I get a DM, and I’m not completely averse to that, but don’t be annoyed if I don’t reply to your DM. If I haven’t responded in a few hours, drop me an email because I’m more likely to see it there.’

5) Respect their work/life dynamic

Hannah, a fellow freelance journalist alongside her duties as a Journo Resources trainee prefers email for media outreach: ‘It’s just easier to regulate. With Twitter, the lines can be blurred a little.’

‘It offers a degree of separation,’ agreed Michele, highlighting the importance of maintaining a healthy work/life balance – hard for freelance journalists, and frequently an issue for PRs, too.

‘I can choose when I respond with an email – it gives everyone agency. A lot of our work blurs into our personal life as freelancers – give me the choice to reply tomorrow.

6) Media outreach: don’t make it awkward

What makes email so useful for media outreach isn’t just its convenience for journalists. It also skips any forced social interactions. Meeting up for coffee, offering to buy them a drink? Way too 90s/early-00s an approach.

‘Building long-term relationships with PRs is great,’ said Michele. ‘But I have this weird thing, when PRs offer to pay for everything. That’s nice; that’s lovely… but it makes me feel a bit awkward? It can be really awkward for people of our generation. “Let me buy you a coffee”. Like… why?’

And not to belabour the point, but before you pick up the phone to call them – rethink it.

‘Gen Zs don’t like phone calls – don’t talk to me,’ Michele joked.

Just email to start the conversation when you’re doing media outreach in future – it is less awkward for everyone.

Watch the webinar here for more from these three journalists and how they work with PRs, and check out more advice on pitching to different sections of the media in our white paper How to pitch to journalists.

Want requests from UK journalists straight through to your inbox? Book a demo of the ResponseSource Journalist Enquiry Service.

4 practical steps for building sustainability into your PR

July 18, 2022/0 Comments/in PR Pulse, PR, Communications, PR Club Media Database, Media Monitoring, PR Blog Posts /by Phoebe-Jane Boyd

COP26 is long over, but sustainability and climate change are still very much on the agenda in comms, with Greenpeace protests at this year’s Cannes Lions festival gaining plenty of coverage alongside the big winners.

We recently caught up with Aura’s Laura Sutherland to talk about her approach to building sustainability into her work – here is extra advice on how to start your own journey towards sustainable PR that will make a difference.

1) Start with research

‘It would be silly of me to say there was anything ‘quick’ about sustainability as it is a long-term game,’ admitted Laura. ‘But there are things you can put into action right now, to help you get started:

– Read the UN Sustainable Development Goals and their actions
– Subscribe to sustainability podcasts and blogs
– Take the PRCA’s new half day course ‘How to Communicate about Climate Change Accurately and Effectively’ – this was a result of our work in the Strategy Group and in partnership with the Royal Meteorological Society
– Start to measure in terms of carbon footprint – the research shows that 59% of respondents don’t do carbon footprint measurement
– Advise! Have the confidence to advise on strategy and stop jumping on the bandwagon, greenwashing and help inform them of better ways
– Call out the bad stuff.

‘Or, give me a shout!’

2) Avoid the pitfalls of greenwashing

‘As mentioned above, jumping on the bandwagon and just spouting! As we know, brands love to add to the noise when there is something newsy happening. Don’t do it for the sake of it!

‘If there is a strategy and action plan to deliver, then the measurement and evaluation should speak for itself. Don’t let clients push back on research, strategy or evaluation. It’s not a nice to have!

‘Don’t be scared to get someone in to help you get started. Not everyone is an expert in all areas.’

3) Keep the conversation going

‘It should be added to board agendas, team meeting agendas and it should be a regular point for data collection and reporting. The more it’s built into our work, the more normal it will be to take action. I personally think it should be included in your CPD plans, too.

‘Hold workshops internally or with clients to explore the stakeholder audit and mapping, do some long-term planning and horizon scanning. Our work is not all about campaigns. Our work is about thinking about how we build relationships and trust with stakeholders. And please, don’t forget internal stakeholders! I’ve done a lot of work in internal communication in recent years and it’s been obvious that it’s been an after-thought and not integrated across the organisation. Integration is so important. That’s why a collaborative approach is essential.’

4) Bring your internal and external stakeholders onboard ASAP

‘There’s definitely an education piece to be done with internal stakeholders. Both the industry research and consumer research the Strategy Group carried out say that we’re not doing enough to fight the climate crisis and I think that’s the point. We need to start taking action. Action starts from within. Personal action which translates into our work and then filters out.

‘PWC’s 2021 ESG consumer report said that 83% of consumers think companies should be actively shaping ESG best practice, 91% of leaders believe their company has a responsibility to act on ESG and that 86% of employees prefer to support or work for companies that care about the same issues they do.

‘This is epic. It means people know it’s needed, but now, what we need more than anything, is ACTION. If not now, when?’

Read our full interview with Laura Sutherland on her launch of the Aura PR Synergy Framework and which brands are already putting in the work on sustainability, as well as more about the PRCA Climate Misinformation Group’s second annual report.

Want more on how to engage your stakeholders? Take a look at Vuelio’s Stakeholder Management solutions.

What’s next? The new generation of journalists

July 15, 2022/in PR, Comms /by Yi Chen Lin

There’s a new wave of journalism coming and it is driven by Gen Z. Unafraid to write boldly about big topics like sex, religion, race and politics, it is a brave new world for journalism, and how PRs work and communicate with them needs to move with the times.

In our webinar, What’s next? The new generation of journalists, we were joined by three rising stars to talk about why they wanted a career in journalism, what challenges they see in the industry, what the future of journalism holds and how they like to work and communicate with PRs.

Joining our fantastic panel are Hannah Bradfield; freelance and journalist at Journo Resources, Michele Theil, freelance journalist who writes for Vice and The Independent; and Zesha Saleem, freelance journalist who writes for Metro UK, plus British Vogue and The Guardian.

Fill in the form below to watch the webinar and learn:

Current challenges in the industry
Predictions for the future of journalism
Best practice tips for communicating and working with Gen Z journos

PR needs to lead on climate change, finds PRCA Climate Misinformation Strategy Group

July 12, 2022/0 Comments/in PR Pulse, PR, Communications PR, Media Database, Media Monitoring Blog Posts /by Phoebe-Jane Boyd

The PRCA Climate Misinformation Strategy Group and Opinium have launched their second annual report, revealing PR’s important role in leading action on climate issues and the industry’s increasing confidence in the difference it can make.

The study of over 200 UK PR and communications professionals that took place in the six months following COP26 found that almost all (96%) were already advising clients and coworkers on climate change – a raise of 14% since last year.

On growing confidence to tackle climate-related issues and misinformation in their work, almost half said they’d encountered greenwashing, with 89% having pushed against false claims, and 57% having changed an organisation’s response.

Other findings from the report include:

While almost all respondents (97%) said they have taken action to address the climate crisis, only 48% measure their carbon footprint
71% of consumers say they would stop buying from a brand if they knew it had misled its customers on having a positive environmental impact
57% of the general public do not know the outcome of COP26. A third (33%) felt the agreements made at the conference didn’t impact them.

Adding to that 48% of PR and comms people who don’t yet measure carbon footprints, only a quarter (24%) currently set science-based targets.

On information from the public included in the study, 31% believed poverty to be the most impactful issue, and only half (50%) saw the man-made climate crisis posing an ‘existential threat’ to the planet – highlighting the need for inclusive and relatable communications from PRs when covering these issues.

‘We have a responsibility to ensure any unethical communication or attempts are challenged,’ said PRCA Climate Misfinformation Strategy Group representative Laura Sutherland.

‘The call to action to industry is this: be more brave – learn about ESG, learn how to approach a difficult situation with your boss or your client, start setting your own agency targets and communicate the action you’re taking.

‘Let’s lead by example and be the change we want to see.’

Chief executive of Opinium James Endersby added:

‘With seven in 10 consumers saying they would stop buying from a brand if they knew it had misled its customers about having a positive environmental impact, it is more important than ever that PR and Communications professionals support, consult and walk hand-in-hand with their clients on their journey to being better forces of good for our planet.’

Read the full second annual report from the PRCA Climate Misinformation Strategy Group and Opinium and compare with results from the first study here.

For more on greenwashing and how PR can combat it, check out these lessons from CIPR’s 2021 conference Climate Change and the Role of PR featuring insight from Climate Group’s Luke Herbert, Plastic Planet UK’s Sian Sutherland and #EthicalHour’s Sian Conway.

6 statistics about Gen Z to consider when planning your next PR campaign

July 11, 2022/0 Comments/in PR Pulse, PR, Communications, Media Media Monitoring, Media Analysis, PR, Press and Bloggers, Media Database Blog Posts /by Phoebe-Jane Boyd

Are you engaging with Generation Z with your comms and campaigns? According to research from our latest white paper The PR guide to communicating with Gen Z, around a fifth of the UK PR industry aren’t yet factoring the under-25s into their planning – that’s a huge missed opportunity.

Download The PR guide to communicating with Gen Z.

Not sure how Gen Z differ to Millennials in their motivations and interests? Which social media platforms you should be investing your time in? The kind of content you should be creating to engage and inspire them? Here are six statistics about the age group to get you started:

1. Play

42% of Gen Z consumers would participate in an online game for a brand campaign, according to data from the National Retail Federation and IBM Institute of Business Value’s ‘Gen Z Brand Relationships global study’ from 2017. ITV utilised this by recreating its ‘I’m a Celebrity Get Me Out of Here’ castle in Fortnite, while plenty of other big brands have spaces set up in Roblox. Is there a way to incorporate gaming into your own upcoming campaigns?

2. Be social

Almost all Gen Zers (95%) use YouTube, half (50%) ‘can’t live without it’, while 69% of the Gen Zers use Instagram, according to findings from Ad Week’s 2017 report on the age group. Most valuable platforms alongside YouTube and Instagram – Facebook (67%), Snapchat (67%) and Twitter (52%).

3. Be quick and concise

Gen Zers have an eight-second attention span, according to research from Microsoft. That’s a whole four-seconds shorter than the 12-second span of Millennials. What they need from PR, comms pros and marketers are streamlined and concise communications, whichever platform you’re using. With this challenge comes opportunity – Gen Z has a high ability, and natural tendency, to multitask when consuming content. For engaging with Gen Zers busy streaming a show or film while tweeting about it on social media, check out this Vuelio webinar on utilising high and low involvement attention with Neuro PR.

4. Educate and empower

Over half (52%) of teenagers used YouTube and other social media channels for research assignments or school work, was the findings in the Pew Research Center study ‘How Teens Do Research in the Digital World’ – social sites aren’t just for entertainment or consumption for Generation Z. If your niche is in education, raising awareness or the third sector, don’t overlook social platforms as a way to connect with the younger generation. For more on making use of social media to raise awareness, check out how charities including Tiny Tickers and The Wildlife Trusts are doing it here.

5. Collaborate

Over three quarters (77%) of Gen Z employees are willing to be technology mentors for their co-workers, according to Dell Technologies research piece ‘The Gen Z effect‘.

Not quite sure how to work TikTok and other new(ish) technologies into your upcoming campaign set pieces? If you’re one of the 37% of teams that have under-25s on your team, as found in research for our Vuelio white paper, make the most of their skillsets and get them working on it.

6. Help them to create and communicate their message and motivations, too

76% of Generation Z believe they can turn their hobbies into a full-time career, according to this piece from Forbes.

With all of their ability to utilise and adapt to evolving communication styles, platforms and formats, Generation Z are born communicators and creators. They’re hungry for fresh content they can enjoy, interact with, add to and transform. That’s a lot of opportunity, and responsibility, for those looking to engage with and learn from them.

For more on how to communicate with and engage Generation Z in your PR and comms, check out the full white paper The PR guide to communicating with Gen Z.

How F1 Driver Attitudes Evolved Ahead of the British Grand Prix

July 6, 2022/0 Comments/in PR Pulse, Insights, PR, Communications, Media Media Database, Media Monitoring, Media Analysis, PR Blog Posts /by Hollie Parry

Last Sunday, Carlos Sainz scored his first Formula 1 win at the 2022 British Grand Prix, overcoming Oracle Red Bull Racing’s Max Verstappen, who lost his lead in the first few laps due to bodywork damage. Verstappen and Perez top the leaderboard and Oracle Red Bull Racing tops the constructors, which is reflected in media coverage as the team has also been the strongest competitor in overall media presence since F1 began in March.

In the month leading up to the GB race, pressure has grown on UK-based teams following heightened array of discriminatory language towards this year’s drivers. Piquet’s attack on Lewis Hamilton made national headlines in the final week of June, alongside the suspension of Red Bull’s Juri Vips due to racial slurs used on Twitch. Between 20 June and 4 July, ‘racism’ and ‘xenophobia’ were the third and fourth most popular search terms on an international scale in relation to Formula 1.

Overall, Oracle Red Bull received an 82% positive sentiment on all UK coverage between 1 June – 1 July. This is largely due to Verstappen’s current lead in the FIA Formula 1 Standings, alongside a selection of bespoke modifications on his vehicle ahead of the GB race. However, while the team’s victories have been greatly supported by positive attitudes across UK press, Verstappen’s personal relationship with the Piquet family ultimately created a spike in national negative coverage between 26 June – 5 July. Of the 1,106 print and online news sources that associated Verstappen with the racial attacks on Hamilton, 92% were negative in overall sentiment.

Commentary was also amplified around this time by the booing that took place over the race weekend, which Verstappen was quoted as calling a ‘bit of a problem’ but he still called the Silverstone Circuit a ‘great track and great atmosphere in general’ (AutoSport, 02.07.22).

Most Mentioned Drivers

While Sainz achieved victory at the British F1, Verstappen’s heightened media exposure has created the highest volume in both national press and UK-based automotive media since 1 June. Despite ongoing controversies, Verstappen’s consistent wins and crowd-pleasing car upgrades means he has maintained an overall 62% positive coverage sentiment over the past month. In addition, Sainz downplayed his win over Verstappen as ‘nothing special’, which has been quoted 159 times by UK-based F1 news sources since 3 July.

Between June 25 – July 2, Mercedes also received a spike in positive coverage as Hamilton teased significant improvements to their vehicle ahead of the GB race. Having won eight times in the same location, he referred to Silverstone as the ‘best track there is’, describing the corners as ‘hair-raising and just epic to drive’ (Sky Sports, 02.07.22). These statements were used 173 times between 20 June – 2 July, with the majority of coverage coming from online F1 sources like Planet F1.com and local/regional radio stations, such as Isle of Wight Radio.

Fan Expectations

While Verstappen has previously told AutoSport that it was ‘never straightforward’ to meet high fan expectations, Oracle Red Bull Racing’s modifications have received the strongest representation of positive international coverage since the start of June. This was complemented by commentary from former F1 driver Gerhard Berger, who claimed Oracle Red Bull Racing ‘knew they had a good car’ and were likely to drive at the front.

The most popular upgrade to receive attention across UK print, broadcast and online media was the ‘well thought-out slimming method’ that made the car nearly five pounds lighter than it was at the Canadian Grand Prix, worth an estimated 0.2 seconds per lap.

Following closely behind, Mercedes received the second-strongest volume of coverage on updates to their W13 car ahead of the British Grand Prix, including a ‘revised front suspension, sidepod vanes, floor, rear wings and bib wing tweaks’ (Auto Breaking News, 22.06.22). According to Motorsport.com, the team was ‘pushing to take a step forward in performance’ and ‘ease some of the bouncing that has blighted both Hamilton and Russel’s efforts’ so far this season.

Hamilton was quoted 84 times between 20 June – 1 July in calling these changes a ‘small step forwards’, while urging that Mercedes have ‘got to keep working’ in response to the issue. The Mirror called this an ‘optimistic British Grand Prix message’ and a ‘vow to fans’ in their headline, which was syndicated a further 28 times by local and regional online media.

Most Active Authors

Between 6 June – 6 July, Luke Chillingsworth has led the F1 conversation across UK media. His commentary on the progression of UK-based teams, as well as the fluctuating relationship between Mercedes and Oracle Red Bull Racing, has featured across 539 articles in national and regional online publications. Both Michelle Foster and George Dagless have also maintained high coverage volumes over the 30-day cycle, with Foster offering an array of high-reaching exclusive insights into how GB drivers were feeling days before the Silverstone race. In a prominent article with Planet F1, Foster wrote of George Russell’s belief that ‘Red Bull and Ferrari will be ahead’ but maintained ‘high hopes’ for Mercedes’ overall performance.

Amicable Attitudes and Short-Lived Sportsmanship

While the public remains averse to Verstappen’s defensive relationship with Piquet, his performance throughout the F1 Grand Prix has greatly supported the continued positive media presence of Oracle Red Bull Racing. As crowds booed Verstappen on 2 July, Mercedes received a direct positive spike in sentiment as Hamilton asked fans to stop.

As the multi-layered conflict evolves, coverage for McLaren, Alpine, Aston Martin and Williams remains much lower, with the strongest coverage and highest reaching sources coming from automotive and lifestyle publications. So long as Verstappen remains in the lead, it is likely that the overall F1 focus will remain in favour of Oracle Red Bull Racing as well as the correlative impact on both Hamilton and Mercedes.

Want to know more about this data or how media insights can support your PR and communications? Find out more.

Mental wellbeing in PR: How to look after yourself and your team

July 4, 2022/0 Comments/in PR Pulse, accessmatters, PR, Communications, PR Club Media Database, PR Blog Posts /by Phoebe-Jane Boyd

‘People drive the future of businesses – it’s so important for them to feel supported and secure,’ says Emma Loizidis, head of people at Fox Agency.

PR is a particularly high-stress sector; even more so since the start of the pandemic – looking after yourself, and those working with you, has perhaps never been more important.

For how to protect yourself from burn out, what companies can do to support employees, and getting a fully-representative (and fully-supported and empowered) team together right from the start of the recruitment stage, read on for advice from Emma.

Individual burn out – what can be done to prevent it?

‘I think it is super important to recognise that if employees have a healthy work/life balance, employers will get the best out of them. When this balance starts to drop or even disappear, mistakes can start to appear, employees struggle and it really isn’t healthy. If employees are burning out, then HR teams and managers need to look at the reasons why:

• Is the team underresourced? Do we need to hire?
• Is the employee in need of further development? Are they happy in the role?

‘Once we address these potential issues, we can then create some actions: that might mean hiring extra people, offering further learning and development improving our wellbeing offerings – EAP services, meditation/fitness classes, etc.’.

What initiatives should comms companies put in place to support their workforce?

‘Being consistently open and transparent with all employees is key, especially as we move more towards a remote way of working – constantly asking our employees (through regular surveys and stay interviews) what is and isn’t working for them, what are their main drivers to come to work every day, and making sure everyone has a clear succession plan which will keep them motivated, excited and challenged.’

How can recruitment teams ensure processes are fair to attract diverse talent right from the start?

‘There are many ways to achieve this. Fair and diverse hiring should be mindful of not only job discrimination laws, but also the idea that hiring should be based on merit, skills and experience and not related to a candidate’s ethnicity, gender, religion, or any other quality unrelated to their skills and experience. Recruiters can take the following actions to help them achieve this goal:

• Write inclusive job adverts using language that doesn’t encourage conscious bias
• Practice blind hiring
• Create a clear selection criteria
• Include diverse hiring panels
• Assess the relevant skills and competencies
• Have a fair background checking process

‘I think it’s also important not to rely on job adverts as a way of attracting talent. Getting out into the community, building relationships with Universities, young enterprises, digital academies, etc. will really allow recruiters to tap into diverse talent.’

Is a People function right for every organisation?

‘When a PR/Comms business reaches a headcount of 40+, this is definitely the right time to implement a People function. It’s very common for most businesses to think, at this stage, a recruiter or talent manager is the next important hire. However, it’s much smarter to hire a head of people to help embed structure early on to prepare the business for scalability.

‘The industry itself is extremely competitive, with employees getting headhunted left, right and centre! It’s therefore so important to create a culture and environment that will encourage our employees to stay and develop within their roles. Ultimately, our people drive the future of the business and it’s so important for them to feel supported and secure.’

For more on building diverse teams from the start of your recruitment journey, check out our previous post How can PR and comms teams make recruitment fair?

Catch up on our interview with with Emma Loizidis to find out more about her work with Fox Agency.

PR Interview with Emma Loizidis, head of people for Fox Agency

June 29, 2022/0 Comments/in PR Pulse, PR, Communications, PR Spotlight Media Database, PR Blog Posts /by Phoebe-Jane Boyd

Feeling supported and empowered at work has historically been lacking a little in the creative industries, particularly in the fast-paced and high-stress environs of PR.

Joining the push to make the public relations industry a kinder and more mindful sector to work in is Emma Loizidis, who has recently taken on the role of head of people for Fox Agency.

Read on for Emma’s thoughts on the importance of people power: ‘Ultimately, people drive the future of business – it’s so important for them to feel supported and secure’.

What are you most looking forward to getting stuck into as Fox Agency’s head of people?
My plan is to establish and build the people function for the business by implementing strategies to achieve its ambitious growth plans, while at the same time ensuring that the team is happy, supported, fulfilled and working together towards a shared goal.

I’m already bowled over by the culture of the business! And since I’ve joined, the amazing and talented people that make everything happen. I was looking for an opportunity where I could make a real impact on the growth and success of an exciting and thriving business, while having the creative freedom to run with my ideas.

How did the pandemic impact your work, and do you think the changes brought about by COVID-19 are here to stay?
My role completely changed during and after the pandemic. I was so used to working in an office full-time, being surrounded by people and having a constant stream of traffic at my desk. To really be effective within HR, I believe it’s all about really getting to know people. Inside and out. Building rapport and trust as well as being the most approachable person within the business.

Business culture was always built around the office – hosting face-to-face events, decorating the office, small talk while queuing for a coffee. This has all changed now as we move into a hybrid/remote way of working. I’ve had to find new ways to engage with employees, how to create a presence, and how to onboard new hires from afar. I do think these changes are here to stay and I see it as a huge positive! We can now attract amazing talent not only nationally but also globally, and teams have proved that we can still collaborate and connect no matter where we are based.

How do you keep up to date with current trends in HR and employee support – what media do you seek out?
HR changes ALL the time! And I think it’s really important. Not only for my own job satisfaction, but to ensure our employees benefit from as much support and engagement as possible, to keep abreast of current trends and changes.

I’ve learnt over time that my learning style is definitely not through studying and reading, so the best way for me to keep in touch is through podcasts, workshops and modern HR-related blogs. When I walk my dog every morning at 6am, I listen to the CIPD podcast and HR Works. I try to brush up on my employment law knowledge by attending talks and workshops hosted by law firms and employment law lawyers as well as subscribing to cool and modern blogs such as Officevibe, Workable and Snack Nation.

Why is PR/Comms such a stressful, yet special, industry, in your opinion?
I think when working in this industry, the nature of the job is to be constantly spinning multiple plates, particularly in the agency world. Employees will be working towards many deadlines often for several different clients, all of whom work very differently and have different expectations. They’re having to adapt their communication style on a daily, sometimes hourly, basis and it can sometimes feel like they’re chasing their tail!

I also think to work in this industry, employees really take pride in the work they deliver. This can often lead to a perfectionist mentality which is great, however, this can also be quite exhausting. Ultimately, passion is key! People work in this industry to express their creativity, gain a sense of purpose and to have a positive impact. This is why it is so special.

For more on looking after the mental wellbeing of the people in public relations, watch our accessmatters session with KDP Coaching & Consulting’s Katie Phillips on preventing burnout.

An introduction to social listening for PR, comms and public affairs teams

June 28, 2022/0 Comments/in PR Pulse, Insights, PR, Communications, Media, Social Media, PR Resources, Public Affairs Media Database, Media Monitoring, PR, Press and Bloggers Blog Posts /by Phoebe-Jane Boyd

If you work in public relations, communications or public affairs and you’re only tracking your brand or client’s reputation and impact across the media, you might be missing a significant part of the conversation.

For the basics of social listening and how it can inform your work and success rate, read on below…

What is social listening?

Social listening, in essence, is listening to any conversation that’s happening on the World Wide Web – it’s much more than a buzzword banded around by PR teams keen to appear in-the-know when it comes to digital.

Social listening can include Facebook, Instagram, YouTube, right through to blogs and online forums. Pulsar’s social listening solutions are also expanding to ‘newer’ platforms like TikTok and Twitch, beloved of younger, incredibly-engaged online demographics.

There are two forms of social listening particularly useful when planning for upcoming campaigns and tracking their impact.

Pre-mediated listening: Are there trends you want to track, like sustainability, rising sea levels, or air travel, but you aren’t exactly sure what the conversation around them looks like? Pre-mediated listening is where you can start zeroing-in on these conversational topics. They can be specific to your brand, your competitors, or sectors you wish to be associated with.

Organic listening: Perhaps you don’t know a lot about your intended audience yet – what topics do they care about, how do they feel about them? How should you position your own brand on the topic? This is where organic listening comes in.

Is social listening… legal?

In a word – yes. All social platforms have terms and conditions that social listening services such as Pulsar must adhere to. For social platforms that have both public and private profiles, only the datasets from the public ones, those that are in the public domain, can be listened to by third parties like Pulsar.

As for what social listening platforms are listening to, there’s a lot – keywords (topics), audience panels (focus groups of media users – demographic, political affiliation, even detractors or supporters of your band around your brand), and specific content and URLs (a press release, a YouTube video, or perhaps your website).

With social listening, you can understand who’s sharing what, what they’re saying about it, and the impact it has.

Is social media monitoring the same as social listening?

No – think of social media monitoring as more ‘top line’. It will give you the metrics, but not necessarily the ‘why’ behind all the sharing, or the silence.

Social listening can be more actionable – what’s happening in the conversation, is this something you want to react to? Using crisis comms as an example – should you ‘fan the flames’, or let them die down?

What does social listening offer?

On that subject of metrics, there are plenty that social listening can give you. There’s visibility (impact of content across different mediums), impressions, reach, shares, comments. Pulsar, for example, gives context; making metrics more useable.

There’s conversational insight – what is driving positivity, or negativity? What’s should your narrative be on specific topics?

For audience insights – you can find out who exactly is engaging with your content, whether you’ve reached your intended audience, and whether there are segments you should have been considering from the start.

Social listening allows us to track how information flows from person to person, how people engage with influencers, and where the information goes next. It helps to understand who is most central to specific online communities – is it bloggers who are making stories go viral? Who do you want to work with?

How can PR, comms and public affairs teams use social listening?

Extra insight on online conversations can slot into and enrich any part of a campaign cycle.

For pre-activity analysis, social listening can help you decide what your brand, clients, or spokespeople should be saying, including the tone. This data can even provide insight on whether you should engage at all.

Throughout your campaign, social listening will show you which media is useful for your audience. Your client may want to be on the front page of a red-top newspaper, but will the intended audience be picking up that paper from the newsagent?

For finding the right journalists, broadcasters and influencers for your next campaign, book a demo of the Vuelio Media Database.

Post-activity is where you can determine ROI and prove that what you’re doing is working. Benchmark against your previous activity, or your competitors’, check out real-time reaction, and the ebb and flow of engagement throughout your campaign. Did you reach the audience you wanted to reach, new sectors, or the same people you already engage with every day?

Ultimately, social listening can give you access to conversations you’ve always wanted to be a part of, whichever part of the comms industry you’re working in.

Find out more about Pulsar’s social listening solutions and how it can help you with upcoming campaigns here.