8 things you need to know about the use of AI in PR and the media

8 things you need to know about the use of AI in PR and the media

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Will AI ultimately be a help to us in our jobs, or lead to a Skynet-level humans versus artificial intelligence showdown years in the future? We can’t answer that, but we can tell you how technologies like ChatGPT are already impacting public relations, the media, and politics – both for good and, when applied incorrectly, the not-so-good.

Here is what you need to know about the use of AI in PR and journalism now, taken from our latest white paper ‘Reputation management: How PR and comms can maintain trust in an AI-assisted future’ – download it here.

Want more on this topic? Sign up to our webinar with Danebury Research’s Paul Stallard ‘The AI conundrum – paving the way for the future of comms’ to join us on Wednesday 7 June, 11-11.30 BST.

1) A pro: AI is supporting the work of journalists (and helping the bottom line)

‘Over the last few years, we have seen the use of AI increasing because it’s valuable to support the journalists in different areas; in news gathering, in news production, but of course most importantly with the audience and the way in which you can enhance that and raise revenue.’
Charlie Becket, founding director of Polis and leader of the LSE Journalism and AI project

2) A con: AI could hinder the work of journalists to inform when applied incorrectly

‘We have to think about where we can use those tools, and when we shouldn’t. One of the things I want us to do is to demonstrate where our articles are coming from. People are using AI and putting together information without that source to show where that information came from.’
Jo Adetunji, editor at The Conversation

3) PRs need to be ready to fight AI-assisted PR disasters

‘We cannot escape conversations around ChatGPT at the moment – any activist or online troll could use that technology to spread all sorts of content on social media to trash the reputation of a corporation. If you are a bit more sophisticated, you could use deep fakes to impersonate senior figures in business to create a PR disaster. For a listed company, bad actors could move their share price.

‘And I am not making this up. The Eurasia Group has forecast this as a possibility in 2023. PRs must be aware of the reputational challenges posed by actors harnessing tech for malicious ends.’
Thomas Barton, founder and CEO of Polis

4) AI may not revolutionise comms, but it could streamline the way we work

‘Although ChatGPT is expected to continue to revolutionise the way we do PR and marketing, I still believe it won’t lead to smaller teams and massive layoffs.

‘Instead, the tool will further streamline PR processes to help PR professionals become more productive. So, the tool will only get better at proofreading your press release, refining your PR pitch, and helping you come up with ideas for a PR brainstorming session or social media posts. The tool will also get better at ensuring consistency across your PR (and marketing) material.’
Chris Norton, founder of B2B PR agency Prohibition

5) Entry-level jobs in the creative industries could disappear

‘Probably in lots of different sectors it is the ‘bottom rung’ that will be impacted — people who have just started their job.

‘I’m sure it’s the same in PR as in journalism — when you start out, you’re doing the unglamorous jobs. That work could be done better by AI, potentially. The bottom rung could be in a difficult position.’
William Turvill, associate editor for Press Gazette and media correspondent for the New Statesman

6) An increase in AI assistance means a need for more personalisation and authenticity (AKA humans)

‘With the rise of AI-generated content, storytelling will become even more relevant. Increased AI-powered content production will create more content, which will be more general as AI is not incentivised to be bold. This means personalised, unique voices will become more powerful, as it will help companies stand out from the crowd.’
Jan Bohnerth, CEO of Life Size

7) In the absence of regulation, PRs must hold themselves to account

‘Everything’s happening so fast — there needs to be big thoughts about regulation. At a firm level, there’s a lot you can do with making sure you don’t rip people off.’
Helena Pozniak, independent journalist writing for the Telegraph, The Guardian, the Institution of Engineering and Technology as well as various universities and specialist sites

8) Don’t be alarmed, but be realistic about the impact AI will have on you and your work going forward

‘I saw someone tweet that AI is going to kill us all in five years. I’d be so wary of any bold claims like that, because there is so much money behind this stuff, in doom-mongering or overexaggerating.
‘Future prediction is always a murky area — that’s something I would be hugely vary of.’
Amelia Tait, freelance features writer for outlets including The Guardian, New York Times, Wired, the New Statesman, and VICE.

Download the full Vuelio and Danebury Research white paper here.

Check out what you also need to know about the impacts of fake news, shared in our previous webinar with Polis’ Thomas Barton ‘Why we need to take online misinformation and disinformation seriously’.

How is the media covering the energy sector?

Trends in UK journalism: How is the media covering the energy sector?

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The cost-of-living crisis has impacted many areas of our life, from more expensive food shops to higher interest rates. One of the most dramatic rises in price came in energy bills, where for some businesses and homeowners it nearly doubled.

The media have therefore focused heavily on advising their audiences on how to cope with this as well as expert opinion on when things might improve. But what else have journalists been looking to cover in the energy sector recently? With help from the Journalist Enquiry Service, we are able to shed light on what they have been requesting and identify opportunities for PRs to get coverage.

Sign up to start receiving requests from the UK media direct to your inbox with the Journalist Enquiry Service.

For the purpose of this article, we decided to focus on the two most relevant categories to the energy sector on the Journalist Enquiry Service – Manufacturing, Engineering & Energy and Environment & Nature. In both categories, requests over the last three months have been dominated by staff journalists with 62% in the energy category and 53% in environment. Freelance journalists are the next biggest senders in both categories, with 29% in energy and 25% in environment.

Journalists are generally asking for the same thing across both categories, with ‘information for an article’ and ‘spokesperson or expert’ the top two requests for each one. The slight difference comes in the third most selected enquiry type option – 11% of journalists in the energy category requests were looking for case studies whereas in environment, 13% of requests were for review products.

The main difference between the categories is in the types of journalist that are sending requests in the respective categories. Consumer media journalists are much more prevalent in the environment category with 32% of requests coming from them, followed by trade/business/professional media on 25% and national newspaper/current affairs on 24%. Whereas in the energy category, trade/business/professional media dominates with 52% of requests, with national newspaper/current affairs on 18% and consumer media on just 15%. Radio and television also does well here on 8%.

If you have experts or information from the energy sector that you think you would fit well within a trade publication, there should be lots of opportunities. ReNews, Engineering & Technology, Industrial News, Net Zero Professional, Connected Energy Solutions and Energy Digital have all sent at least one request in the last three months.

We can delve further in and look at what keywords have been cropping up the most. ‘Business’ has featured in the most requests, with 27% of all energy enquiries containing this word. It must be noted that this doesn’t always mean that journalists are looking to write about energy businesses. The same goes for ‘companies’ which also performed well and appeared in 16% of requests.

However, we have seen requests such as ‘Businesses/economists/energy consultants sought for article on business action on energy supplies’ and ‘Looking for expert comment from a water company on whether a bath or shower is more energy efficient.’

‘Energy’ is unsurprisingly another keyword that performs strongly here, appearing in 19% of all requests. This is often followed by the word ‘bills’ which is in 7% of all the energy enquiries.

Journalists from the Express.co.uk, The Sun, ITV News and 5 News have all looked to cover this keyword; sometimes wanting an expert opinion on how to save money on your energy, a few around changes to the energy price cap and its effect on bills and broadcast outlets wanting businesses or people to talk to about the impact rising energy bills has had for them.

Another related phrase in ‘cost-of-living’ continues to crop up, appearing in 4% of the energy requests. The keyword ‘budget’ is also in 4% and ‘efficiency’ is in 6%, as again journalists focus on getting information and experts to talk about what people can do during this ongoing crisis.

Oil, gas and electricity all perform well as keywords, too – both in the energy and environment categories. ‘Gas’ appears in 4% of energy requests and 3% of environment. ‘Electricity’ is in 2% of all energy enquiries and 1% of those in the environment category, while ‘oil’ is in 3% of energy and 2% of environment.
Requests around these keywords have tended to be from trade publications, including one from a journalist at Net Zero Investor who was looking for ‘climate-conscious asset owners and asset managers’ to talk about engaging with oil and gas firms.

The keywords that performed strongly within the energy requests tend to do well again in the environment category with 15% of requests including ‘business’, 10% having ‘energy’ and 4% mentioning the ‘cost-of-living’.

‘Environment’ as a keyword does well within its own category, appearing in 12% of all requests. These come from consumer-based titles such as My Weekly, The Mayfair Musings and woman & home. This includes an enquiry around saving money while saving the environment and living a more sustainable and affordable life.
‘Sustainability/sustainable’ is another keyword which performs well in the environment category, appearing in 10% of all requests. A variety of outlets are looking for sustainability experts, from Retail Week to Country & Town House, to PA Media and The Times. While not always solely focused on the energy and environment side, this provides another opportunity to get clients coverage on an increasingly popular topic to write about.

The other forms of renewable energy sources such as ‘solar’ and ‘wind’ are also keywords with the former in about 2% of environment requests and the latter in 1%. Enquiries here come from trade titles such as New Energy World and consumer outlets like Ideal Home.

While the cost-of-living crisis might seem to dominate the conversation in the media around the energy sector, there are still lots of different avenues to explore. New information and experts are primarily what journalists are looking for, with plenty of opportunities to get clients featured in trade publications, plus some national newspapers and broadcast news, too.

For advice on pitching to the UK media, download our white paper ‘How to pitch to journalists‘, and get requests from writers, broadcasters, influencers and more directly to your inbox with the Journalist Enquiry Service. Want to start your outreach now? Check out the Vuelio Media Database. 

PRs on PR: How to pitch to the media

PRs on PR: How to pitch to the media

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Despite the sheer number of places to pitch to now – online, radio, and broadcast alongside traditional print outlets – pitching to the media as a PR has only gotten tougher as time has gone on.

‘Long gone are the days when an outreach email or pitch sent to a list of hundreds of journalists and news desks would result in instant links or coverage’ says JBH’s digital PR manager Lauren Wilden.

‘We now need to be much more strategic’.

Where better to get advice on successful strategies than the experts: your fellow PRs. Here are the steps to hit through all stages of the pitching journey – preparing, creating, and the post-pitch follow-up – from PRs and comms people regularly racking up coverage for their brands and clients in the UK media.

Want to know how Vuelio can help with your media outreach? Check out extra detail on the Vuelio Media Database and the ResponseSource Journalist Enquiry Service.

Preparing your pitch

Do your research before you even think about getting in touch with a journalist

‘The first and most important thing you need to do is research. Spend time getting to know the publications you want to be seen in and the kinds of things that your target journalists write about.

‘It may sound old school, but buy print copies of the media, where possible, to get an overview of the publication as the context of where you want your story to appear is also important.’
Ceri-Jane Hackling, managing director at Cerub PR

‘All media pitches should be tailored to a specific audience, for example, based on geographic location, audience interests, and industry or sector specialisms. This means identifying a clear, concise and newsworthy angle that will appeal to each audience, and steering clear of industry jargon in non-specialist media.’
Lucy Wharton, Account Manager: PR at V Formation

‘Chat to PR colleagues to gain an insight into the journalist’s preferred way of working, personality and any gems of info that will show you’ve clearly done your homework. (without going too Big Brother!).’
Sheila Manzano, senior associate director at Frog & Wolf PR

‘Staying up-to-date with the latest demographics, audience research, features, news, and staff at a publication puts you ahead of the game, establishing you as a mindful, and reliable source for future opportunities.’
Connor Aiden Fogarty, Social & Influencer Marketing Assistant at DMC PR

‘Journalists are increasingly stretched and therefore don’t have as much time to be able to attend events or even have a quick chat on the phone which makes things tricky for PRs. Knowing the journalist’s background and key topics they write about is so important. Also, finding out how the journalist prefers to receive the pitch (this is usually email) is essential – tools like ResponseSource help with this.’
Jessica McDonnell, senior account manager at Source PR

‘B2B media pitching is fly fishing: the more times you cast/pitch, the more catches/placements you are going to get! But, it’s equally important to understand what isn’t catching – because you might need to change the ‘fly’.

‘The more diverse the audience, the larger the fly box – think vertical and geographical market expansion.

‘But there is one rule that holds true for media pitching: Understand your quarry/audience. Nearly half of journalists receive more than 50 pitches per week, so one of their biggest annoyances is getting spammed with irrelevant pitches. Read what they write and what they engage with on their social channels – and you shall find the perfect fly!’
Judith Ingleton-Beer, CEO at IBA International

Plan your strategy

‘Having a clear pitch strategy for your key contacts will help to naturally develop stronger, hyper-relevant stories and build stronger relationships with journalists. After that, it’s all about making sure you make life as easy as possible for journalists – understanding the best time and way to approach them and getting to the point quickly.’
Martyn Gettings, head of PR at Tank

Start small

‘Try contributing newsjacking comments to smaller sites and niche publishers first. This builds up your legitimacy and means that you have extra ammunition in your pitching arsenal.’
Mike Shields, Head of Digital PR at eComOne

Before you start typing – is what you have relevant and timely?

‘When pitching to journalists, it’s essential that as PRs, we offer them something of high relevance to the current news cycle. Linking the content to trending topics, awareness days, new research, or current affairs will show journalists that your content is timely, relevant and will be interesting to their current readers, heightening chances of success. Before pitching, ask yourself, ‘How newsworthy is this content, and how relevant is it to the current media landscape?’
Leah de Gruchy, senior digital PR executive at Kaizen

Creating a successful pitch

Sending a press release? Tailor your headlines/subject lines to fit

‘Crafting a strong subject line is key to sending a good digital PR pitch. It is the first part of your pitch that journalists are exposed to and could be the deciding factor as to whether they even open your pitch email. Avoid click-bait titles when pitching to journalists, we know they are already very busy people and do not have time to play guessing games.’
Amber Buonsenso, senior digital PR strategist at The Evergreen Agency

‘Adjust the headline to suit the types of style that they would typically write, so that they can envision how the piece would look. For example, Daily Mail often uses CAPITALS in their headlines, so we do exactly that, and for the Reach PLC titles, we try and make the titles slightly more inquisitive to encourage more clickthroughs, as we know their target is page “views, for example, did you know that THIS hack will help you fall asleep’, as oppose to counting sheep bed will help you fall asleep quicker”.’
Emma Hull, PR manager at Balance

‘Every publication has a specific framework for headline writing, so small quirks like knowing if a news outlet writes numbers numerically or alphabetically shows understanding, a passive form of personalisation. I also think writing headlines frames our releases in a journalistic style, helping to picture our pitches as newsworthy stories.’
Charlie Warner digital PR specialist at Seeker Digital

‘Be clear for when they’re scanning their inbox to see if anything jumps out. For me this might look like “Industry comment – Personal finance expert discusses latest Bank of England interest rates” or even “Interview opportunity – Education expert available to discuss GCSE Results Day”.’
Samantha Walker, head of PR at 10 Yetis Public Relations

Test what works best

‘I find a/b testing a different set of subject lines can work with bigger campaigns, and also tweaking the subject line to suit the journalists’ style or the publication they write for. This can be time consuming but a well targeted campaign is always better than a ‘spray and pray approach’ – where you send the same pitch to hundreds of journalists.’
Lauren Richardson, senior account executive at Marketing Signals

Think. About. Layout

‘This is a very laborious and boring sentence to read as it trails on and on without any particular direction and multiple points so it’s difficult to understand what the main argument of the piece is as there is no proper grammatical construction or interesting aspects of what I am saying standing out from the rest of the points in this long excruciating opinion I am writing and as a result I expect you will have fallen asleep by now and so will have any journalist you are pitching.

‘Instead. Pull out your main point. Put it at the start. Use short sentences. And make it easy to digest.’
Chris Cowan, associate director at Mixology PR

‘The feedback we get from journalists is that they want a story that they can essentially cut, copy, paste and publish if they wish – so good pitching starts with great copy.

‘Use straightforward and easy-to-understand language in short sentences in the pitch itself and make sure that the really interesting angles are all included.

‘If you have created a story that is already ready to publish, you are making the journalist’s life easier and your chances of getting your story published are vastly increased.’
Dan Thompson, account director at MOTIVE PR

Cut out unnecessary words (especially the adjectives)

‘Remember that you’re sending a pitch and not a blog stuffed with flowery language. This is especially important in your subject line, where you want the story of the pitch to be clear within 8-12 words. Front loading your subject line with stats can be a really great way to boost the impact of your pitch as well, so always try and include these where possible.

‘Feedback I’ve had is that journalists typically don’t want to read pitches longer than about 400 words as they don’t have time.’
James Lavery, digital PR manager at Bring Digital

Sell your story

‘When pitching to journalists, selling them on a story is key – what gets editors to sit up and pay attention and readers to take the time to click is a story they can engage with.

‘Ask yourself, is there a compelling narrative here? Colouring around the black and white of the article is vital and that’s where we find journalists engage with us the most.’
Connor Kirton, senior PR account executive at Make More Noise

‘“So what” is a good question to ask yourself. Why should this be of interest to the journalist and their audience?’
Rachel Murray, account Director at Fourth Day PR

‘The truth is, journalists don’t care about your press release, they care about their readers. And they have no interest in helping to promote your business to their readers unless you bring value to them. So, focus on the impact your story has on the reader, and see if it triggers one of these reactions:

1. This is me
2. I wish it was me
3. I’m glad it’s not me’
Petra Smith, Founder of marketing and PR agency Squirrels&Bears

‘A journalist will not want to read waffle. A pitch should be like a wine tasting, the journalist should have a small glass, and want to come back to you for the whole bottle’.
Peter Remon, senior account manager at BlueSky Education

Numbers go nicely with words – include some data

‘Use bullet points to bring out the most important facts of the topic you are pitching, and make sure it’s backed up with the latest research – no journalist would want to spend the time researching whether what you are saying is true.’
Dinara Omarova, director at Peach Perfect PR Limited

Sending your pitch

Get in there early and make it speedy

‘If you’re pitching to nationals, then emailing early on in the day really is key in my experience. Most editorial planning meetings happen before 10am, so if you’re pitching after this then the chance of your content getting used (unless its hyper topical) is much lower.

‘Regionals and lifestyle titles can work a little differently, but either way, morning pitching is still typically best as they’re more likely to be planning content then, and then writing it up later on.

‘If you’ve managed to get your pitch email opened, then naturally you want to keep that journalist’s attention and you need show them why it’s a good story super quickly. Long email pitches that fail to explain the story quickly and clearly (and why it’s relevant to that title now), should be avoided! Bullet points with key facts or figures can help with this.’
Cheryl Crossley, head of digital PR at WMG

It may surprise you, but news desks do forward your pitch to the right editor

‘Publications have editors who specialise in specific industries or regions. For this reason, it’s always a good idea to identify the right person to pitch to. While a mass-sent press release with BCC’d email addresses may still generate attention if it’s compelling enough, it lacks the latter’s allure.

‘If I need to figure out who the right person is to contact for my story at a publication, I use a generic email address that’s monitored.

‘With such email addresses. publications always hint that they are monitored to centralise incoming messages to help dispatch them to the right people to avoid missing out on great stories. So, I check to see if a general email like info @, tips @ is being monitored.’
Malineo Makamane, digital PR specialist at Sweet Digital

Remember to add the extras

‘Having good imagery drastically increases your chances of selling in a news story. Better still, if you do have a great image to accompany your press release, then include it in the body of the email! Show journalists that you have visual content readily available.’
Matt Neicho, senior communications executive (STEM) at Definition Agency

‘Include a link to a Dropbox or WeTransfer folder which contains your release, a selection of images to choose from, as well as a contact sheet with your details in case they need anything further.’
Lauren Dall, director at boutique PR consultancy Dall Communications

How to follow-up on your pitch

Engage, don’t badger

‘Don’t send multiple emails about the same story. Once you’ve sent a press release, give it at least 24 hours. Then, a follow up asking a journalist to confirm receipt and explaining you are available if they need anything else is perfectly acceptable. Anything more and you will be deemed a pest.’
Nick Owens, founder of Magnify PR

‘I like to follow up in a timely manner and with a short note that provides a summary of what I’m offering and asking the journalist for any relevant feedback.

‘I also focus on building relationships by actively engaging with their work, sharing articles, and offering valuable insights. It’s important to understand that each journalist is unique, so PRs should continuously adapt their approach based on feedback and the ever-evolving media landscape.’
Katya Beadsworth, account manager at Fleishman UK

‘Three is the magic number – I have learned that to follow up more than three times is plenty enough when you are attempting to secure a story. If your client is particularly keen on the opportunity, it is always one you can revisit in a month or two.’
Sarah Lloyd, founder of IndigoSoulPR

Share your successes

‘When media coverage is secured – if appropriate, share it on social media channels tagging the journalist and publication. After all, we all like a bit of further amplification.

‘A simple thank you doesn’t go amiss either.’
Niki Hutchinson (she/her), founder & managing director at LarkHill PR

Not a winning pitch this time? Keep the channels open

‘If your pitch doesn’t land – don’t give up. Ask the journalists about the kind of stories they would be interested in, go back to the drawing board, and try again with a different angle.’
Barnaby Patchett, managing director at One Nine Nine Agency

‘I think the most important aspect of pitching to journalists is by far being both respectful and pleasant with them. Even if you have a reply saying that your pitch isn’t relevant, keep the channels open by asking for specifics on what they do cover so you can send them relevant topics in the future.

‘This relationship can easily become twofold as well, not only giving you a potential stream of coverage and backlinks for press releases, but also providing the opportunities for journalists and other marketeers to come to you first for comments for their upcoming pieces and projects. It’s a transactional relationship with continual benefits for all parties involved, so build that rapport as well as some links!’
Josh Wilkinson, senior reactive PR executive at The Audit Lab

‘You shouldn’t expect positive results after pitching a journalist once – get into a routine of following up, as this will give you more chance of success.

‘Furthermore, PR professionals should invest time in building relationships with journalists. Adding them to suitable press lists and following and engaging with them on social media are good ways of keeping you on their radar.’
Lee Lodge, International PR Director at Life Size

Be human

‘Journalists are human, they’re people like you and me simply trying to do a good job, one they enjoy and where they feel they’re progressing. Help them. But, also ask how they’re doing. Be kind and be genuine. It’s all about building real relationships and relationships are two-way, they also take work. Don’t just ask for a favour and expect all the time.’
Anna Morrish, director of Quibble

‘Once you are friendly with journalists then a good way to maintain relationships isn’t just to keep pitching stories at them, like it’s a one-way transaction. Ask for their thoughts and opinions on potential stories, make them involved in the process and you’ll find those relationships only grow stronger.’
Simon Boddy, PR consultant at AMBITIOUS PR

Build your network and nurture your relationships

‘Work hard to build your contacts – actively network and invite journalists to lunch and/or coffee. Building media contacts and relationships is invaluable.’
Danielle Hines, account director and head of the Liberty Communications media taskforce

‘COVID has definitely changed the way we communicate and pitch to journalists. Building and nurturing relationships has always been an important part of pitching, but I think it has become increasingly more important as a result of the pandemic.’
Olivia Bence, senior PR manager at Campfire

Be a reliable port of call for journalists

‘Focus on building relationships and make a name for yourself in providing good quality and accurate information, quickly and within deadline.’
Steve Lambert, account director at Freshwater

Remember – all the hard work is worth it

‘Putting the effort and time into your pitches is all made worth it when you get that piece of coverage through that wows your clients or makes your campaign.’
Nick Brown, PR director at Pearl Comms

For all stages of the pitching journey, Vuelio and its sister services can help. Find relevant journalists, broadcasters and influencers via the Vuelio Media Database, receive requests from them directly to you inbox with the ResponseSource Journalist Enquiry Service and track how your coverage is being shared and received with Vuelio Media Monitoring, Vuelio Insights and Pulsar, a social listening platform. 

Vuelio webinar on misinformation

The fight against fake news is not lost: How PRs can combat misinformation and disinformation

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‘I don’t think we’re in a post-truth world yet, but we need to act now to avoid that worst-case scenario,’ believes Polis Analysis CEO and Founder Thomas Barton.

In our webinar ‘Why we need to take online misinformation and disinformation seriously’, Thomas shared the problems we face as a society with fake news, predictions for how it could impact politics, business and health, and the vital role of PR practitioners in the fight for truth.

Watch the full webinar here.

What can PRs do to fight misinformation, disinformation and fake news?

1) Report misinformation whenever you see it

This isn’t about surveillance mindset – this is simply about protecting the health of our public debate and discussion. Just as you would point out incorrect information around the table at the pub, you should feel a responsibility to call out something that could undermine trust online.

This is about proactively taking action to have content taken down when you come across information that’s untrue.

It’s important to remember this isn’t about undermining free speech – it’s about preserving the quality of our free speech. That means any discussion we’re having should be rooted in the facts.

2) If a client mistakenly shares misinformation, speak up quickly

As we know, content spreads fast. False information being shared on social media for a couple of hours is all it takes to have a pernicious effect on misinforming individuals. The best thing a PR professional can do in this situation is to flag that false information has been published, take it down, and then ensure the company or client understands to be more rigorous with its fact-checking before publishing anything.

We all have a responsibility to ensure that we fully understand what we’re publishing and that it’s based on facts when we put content online.

For more on how to handle a PR problem spreading across social media and in the press, check out advice from our previous webinar ‘Should you speak up or shut down in a PR crisis?’.

3) Challenge trusted institutions and authorities when necessary

We all have a responsibility to raise concerns even about a trusted organisation.

This is where legislative solutions are useful. If you’ve got an institution of a certain size, with a certain platform, something like the Online Safety Bill could provide an opportunity to ensure they abide by the same duty of balance as traditional broadcasters.

That combination of a top-down legislative and bottom-up educational approach in media literacy is crucial.

4) Recognise the risks emerging technologies bring

Technology, by definition, is disruptive; it’s always going to be a double-edged sword. Advances in AI are welcome and can bring all sorts of efficiencies to various industries, including PR and journalism. But there are risks involved.

Malicious actors could run misinformation campaigns by using software like ChatGPT to pump out deliberately false information across social channels. Spreading misinformation was an issuebefore AI, but the problem we face now is the increase in proliferation across the online space.

5) Back calls for extra accountability from social media giants

There has been a shift in accountability from social media companies recently, and that’s because they have done little-to-nothing for a long time in this space. Pushes from regulators and political institutions mean these social giants are now taking more ‘voluntary’ action.

The European Union passed the Digital Services Act (DSA), which compels social media companies to provide more transparency on how their algorithms work – the EU has shown that it’s willing to take steps. But despite this, the big social media companies aren’t taking it seriously enough.

This Wild West approach where we have no regulation and anything goes is simply not sustainable – legislation is necessary for these companies to take their responsibilities seriously.

6) Train new PR recruits to question content

There are workshops out there – from The Guardian and The Times, for example – on how to identify content that’s false and misleading, instilling more general critical thinking skills. Other resources can show you the difference between a headline that’s fake or true; how you can look at the originality of sources; how to do a reverse image search if you’ve got a doctored image; and determining the intent of the source. This is all housekeeping and hygiene practices we can instill in those early in their career.

Our focus is on education right now, because if those in school can develop their critical thinking skills, they’ll be better equipped to deal with these challenges at work. But we need to think about bringing these resources into current workforce environments, too.

7) Remember we aren’t in a post-truth world yet

There are people that have already succumbed to their echo chambers and only read content that re-enforces their own existing biases, but the fight is not lost.

There’s still an opportunity to fight false information with the facts – the problem is that we haven’t taken any action yet.

UK Prime Minister Rishi Sunak always talks about the importance of teaching Maths– really, we should be talking about the importance of digital literacy.

The US government is preparing for a polarised society in 15 to 20 years, so we still have some time to deal with this problem. But we must act fast to fight back and take the necessary action now.

For more on Thomas Barton’s work with Polis Analysis, read our previous interview ‘The fight against misinformation, disinformation and fake news is just beginning’.

Find out how big brands including Coca-Cola, FIFA, and British Airways have dealt with PR crises in our webinar ‘Speak up or shut down: The value of proactive PR in a crisis’ and track your own company and clients’ reputations in the press with Vuelio Media Monitoring.

What is SEO PR? Why using a combined Digital PR and SEO strategy is the key to success

What is SEO PR? Why using a combined Digital PR and SEO strategy is the key to success

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Good content and outreach are the foundation of digital PR and SEO, so it makes sense to formulate a combined strategy to help drive traffic, increase visibility and generate valuable publicity for your content.

In this article, we’ll explore how Digital PR and SEO can come together to form an integrated SEO PR strategy and the benefits of bringing these disciplines together to accelerate success online.

What is SEO?

SEO, short for Search Engine Optimisation, refers to the process of driving organic traffic from search engines to your website, using a set of practices designed to get your content to rank better in the SERPs (search engine results page).

Most people discover content online from organic search results, so a good SEO strategy is key for driving traffic to your website.

Google’s algorithm is responsible for determining where pages rank for a specific search query, and this is dependent on how compliant pages and content are with Google’s ranking factors.

To optimise your content to rank highly in search engines, you’ll need to consider:

1. Keyword research

Keyword research is the vital first step when optimising your content for SEO purposes. Paid SEO tools such as SEMrush, Moz and Ahrefs provide extensive keyword data, covering everything from competitor analysis, gaps in your keyword research and keyword difficulty to help you make informed decisions when finding keywords to target in your content.

However, free platforms such as Google’s Keyword Planner and Google Trends are also valuable for finding relevant keywords. You’ll still find essential insights like search volume to help you select the higher-priority keywords that will help you drive traffic, but paid sites offer more data to ensure you utilise the right keywords for your content.

2. On-page SEO and page structure

On-page SEO is the vital optimisation stage. Once you know which keywords you’re targeting and you have your content written up, on-page SEO techniques are essential if you’re hoping to drive traffic and get your content ranking highly in the SERPs. On-page SEO includes:

Header tags
Structuring your content with appropriate header tags. This not only makes your content more readable for both users and search engines, but gives you the opportunity to highlight your primary and secondary keywords. The H1 on your page should also include the primary keyword and acts as the main title at the very top of your page, while H2s and H3s mark the following subheadings.

Page title and meta description
A page title and meta description are the first element of your content users will interact with in the SERPs, giving them a chance to preview the subject of your content as a snippet, ultimately influencing whether they engage and whether your snippets attract clicks. Beyond that, a well-structured page title and meta description, including your keywords, will indicate to crawlers and search engines what your page is trying to rank for.

Keywords
So, now you’ve done all your keyword research and selected the most relevant phrases with significant search volume, using keywords doesn’t stop at your header tags. Using your keyword throughout the body of your content is essential for indicating to both users and search engines that the entirety of your content is relevant and adequately answers the search query the keywords are targeting.

While the first section of your content is arguably most important for engaging the user and keeping them reading on to lessen the chance of a high bounce rate, using variations of your keyword throughout you can signal to search engines what your content is about, helping you rank higher in the SERPs for your primary keyword.

However, using keywords in the body of your content will only be effective if you avoid keyword stuffing. Only include your keywords if it feels natural and purposeful, as search engines like Google can pick up on the relevancy of keyword use, and black hat SEO tactics often do more harm than good.

Images and videos
Using visual aids on the page works alongside your content by enhancing your overall message and engaging the user by splitting up large chunks of text that would appear weighty. According to Search Engine Land, web content done right should be designed for skim reading, as it’s found that online audiences ‘scan through it in order to find quick visual cues that will help them get the information they want. When they see something that appeals to them, they’ll stop and read more thoroughly’.

But, beyond ensuring your content is user-friendly and readable, optimising your images and videos with relevant file names and alt text helps to boost both SEO and accessibility. From an SEO perspective, descriptive alt text helps Google understand your image and how it relates to your content.

Internal and external links
Internal and external links with optimised anchor text focused on relevant keywords are vital for your content to rank highly in the SERPs. The first step is to understand the difference between internal and external links.

Internal links direct to a target page on your site, increasing engagement by providing users with a call-to-action where they can follow up on further information about a particular topic. As well as that internal links also help to direct crawlers around your site, helping search engine bots navigate your site and find other related pages. On the other hand, external links point to another website – linking to trustworthy material that helps to back up your content from an authoritative source improving your content’s credibility.

When using internal and external links, it’s also essential to optimise your anchor text to ensure users and search engines understand what the webpage you’re linking to is about and how it relates to your content. Anchor text, or link text is the clickable text of a link within the body of your content; it’s typically displayed in blue and underlined. Using keyword-rich anchor text that’s relevant, natural and varied will help your content rank.

3. Building links to your content

Link building is arguably one of Google’s most significant ranking factors in SEO. As mentioned in the above point outlining internal and external links, relevant links pointing out from your content to authoritative sites can help to position the article as trustworthy in the eyes of Google.

The other side of that, however, is that other websites can also link to your content, positioning it as an authoritative and expert source of reference – in SEO, these are called backlinks. An easy way to think of a backlink is as a ‘vote of confidence’; the more backlinks you acquire from credible sites, the higher your content can rank in the SERPs.

Acquiring backlinks are where traditional PR techniques come to play, as outreach is a common theme for both PR and SEO. While creating high-quality content means you’ll increase the chance of your article being found and linked to organically, SEOs regularly practise outreach for link building to promote the article and ask relevant people, bloggers, organisations or websites to link to your content.

Knowing this, the natural affinity between PR and SEO is apparent. Backlinks are one of the most fundamental elements of successful SEO, and Digital PR methods can aid this enormously.

What is SEO PR, and how is it different to traditional PR?

Aided by the knowledge of SEO foundations, it’s time to apply all you already know about Digital PR with SEO techniques to build your SEO PR strategy.

Now more than ever, PR and SEO are being thought of less as separate disciplines but as intrinsically linked due to their shared requirements for success – high-quality content and credible and authoritative media coverage or backlinks.

So, what is SEO PR, and how can it be understood? In short, SEO PR isn’t too dissimilar from traditional PR. SEO PR is still centred around creating high-quality content or campaigns and pitching to media to secure coverage but with the bonus of SEO-optimised content stemming from keyword research and on and off-page SEO tactics to generate organic traffic and discoveries from the SERPs.

SEO PR shouldn’t be considered a replacement for traditional PR methods but as PR and SEO working together and complementing each other for even greater success within campaigns, content and coverage.

However, one key difference is how PR and SEO professionals track the success of content and campaigns and the metrics they measure. While traditional PRs measure content success using metrics such as volume, reach, media opportunities, social engagement, and sentiment, SEOs measure organic traffic, keyword rankings, search visibility, revenue, sessions, and bounce rate.

The beauty of Digital PR and its primary focus on online forums is that PRs can use SEO metrics to measure the success of their online campaigns, all while propelling the reach of their content through SEO optimisation. On the flip side, SEO benefits from quality backlinks and general brand awareness – strengthened and supported by Digital PR expertise.

Top ways to implement a SEO PR strategy as a Digital PR professional

So, now you know how to optimise your content using SEO techniques, it’s time to combine what you already know about Digital PR and SEO to implement your winning SEO PR strategy.

Below, we’ll explore the synergy of PR and SEO to weave out the top ways you can actualise your combined strategy as a Digital PR professional:

Better understand your target audience with keyword research

The best way to guarantee your content creates a buzz and becomes a newsworthy piece picked up in the media is by directly appealing to your audience and what they’re currently talking about online.

With keyword research tools, as previously discussed, you can find out which keywords your audience is interested in and the volume of the search queries surrounding a specific subject.

Once you have a better idea of your audience, the topics of interest, and the keywords they’re using to discuss the subject online, you can tailor your word usage to reflect your target audience and become more aware of the media outlets your target audience are likely to engage with.

Target sites with a high Domain Authority (DA)

Domain Authority (DA) is a metric devised by Moz to measure how authoritative a site is. Websites are given a score from 1 – 100, 100 being the best possible score and a greater probability of ranking highly in the SERPs.

Link data is the principal determiner of an authority score. Sites with a large amount of high-quality external links will have a higher DA, and smaller sites with fewer external links pointing to them will have a lower DA.

With this in mind, it makes sense to consider the DA of sites you’re outreaching as part of your SEO PR strategy. Use SEO tools, such as Moz and SEMrush, to factor in a site’s DA when compiling your media outreach hit list, as a backlink from a website with a high authority score is an SEO PR win.

PR link building: focus on building high-authority backlinks through Digital PR campaigns

As we all know, PRs are experts in outreach, which is why Digital PR and SEO work together so well. Once you’ve compiled a list of relevant websites with high DAs, it’s time to start the SEO PR outreach effort to ‘earn’ high-authority backlinks.

Digital PRs are specialists in media relations, pitching and press release distribution, making them experts in outreach and acquiring links – something many SEOs describe as one of the hardest parts of the job.

In SEO, for a backlink to be considered high-authority, the links must be ‘earned’ and not paid for, meaning obtaining links from sites with high DAs, such as the BBC or Forbes, is a challenging endeavour that can often take time.

Digital PRs have the expertise of putting time into researching journalists and knowing how to grab their interest with a tailored pitch, making Digital PR link-building essential to successful SEO.

So, is SEO PR the future for Digital PR professionals?

The natural synergies between Digital PR and SEO make both disciplines invaluable to the other. By using these SEO techniques, PRs can optimise their content to increase visibility across search engines, drive traffic for your brand and monitor the success of Digital PR campaigns. On the other hand, SEOs can utilise the expertise of Digital PRs to acquire high-quality backlinks to increase the authoritativeness of a website.

While SEO PR isn’t a replacement for traditional PR techniques, it embraces the natural link between Digital PR and SEO that professionals can combine to form a strategy that brings substantial success.

For more guidance on SEO best practices, download our white paper.

How have the UK media been covering industrial action in the travel sector

Trends in UK journalism: How is the media covering industrial action in transport?

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In the last few months, the news headlines have been dominated by the ongoing strikes across different sectors. Nurses, train drivers and Post Office workers have been among those calling for wage increases to match the rises in inflation.

One of the sectors calling for industrial action that has probably impacted the most people is the transport industry. Regular train strike days have affected commuters, airport and passport office strikes have altered holidaymakers plans, while bus and taxi drivers have also taken action.

We decided to take a look at what newspapers and broadcasters have been requesting and researching on this topic via the ResponseSource Journalist Enquiry Service, alongside other subjects trending in the media.

Sign up to start receiving requests from the UK media direct to your inbox with the Journalist Enquiry Service.

There are 25 categories in total on the Journalist Enquiry Service but we’re honing in on four that are most relevant to the transport industry: Transport & Logistics, Motoring, Travel and Public Sector, and Third Sector & Legal.

If we look at all four categories over the last six months, 61% of the journalists sending requests are staff while 21% are freelance journalists. There is then quite an even spread for the media types they are coming from. Trade/business/professional media just comes out on top with 30% of the total requests, with consumer media just behind on 29% and national newspaper/current affairs on 23%. Journalists sending requests in these categories have mainly been looking for information for an article (36%), with enquiries for a spokesperson or expert next on 28%, review products on 12% and personal case studies on 10%.

This gives us an overall picture, but we can delve further into each category and see what media types and publications are sending requests. Firstly, we will look at the Transport & Logistics category. 47% of requests in this category came from trade/business/professional media titles. These included the likes of Logistics Manager, Industrial News and BizClik.

There was also a request from Future Rail magazine looking for the ‘rail industry trends for 2023’. The majority of the journalists sending requests in this category were also looking for information for an article (48%) with 30% asking for a spokesperson or expert. This provides ample opportunity for PRs to get experts and information featured within the trade media.

National press journalists are the next biggest users of this category with 23% sending an enquiry. Newspapers like The Daily Telegraph and The Times used the service. The nature of the requests varied quite widely with an I paper journalist looking for information on how to handle travel disruption, a Daily Star reporter looking to speak to a female pilot in the airline industry and a MailOnline writer asking for case studies around the ULEZ expansion.

This gives lots of opportunities to get clients featured in national press across a variety of different angles. There is also a fair amount of broadcast media journalists sending requests in this category with 12% coming from the radio & television media type. This has included the likes of ITV News, 5 News and GB News. Mainly, they have been focused on covering the strikes, either looking for locations to film at or case studies of commuters/people affected by the industrial action.

The Motoring category differs from Transport & Logistics, with national press journalists being the biggest users (42%) here over the last six months. This has included titles such as The Sun Online, The Independent and Metro. Requests have not focused specifically on the industrial action, but instead looking for an expert on petrol stations (for The Mirror Online) and case studies of slashing car insurance by buying a dash cam (for The Sun).

Consumer media is the second biggest media type within the motoring category, on 26%, with titles like Parkers sending requests, followed by trade media on 13%, with outlets such as Automotive World and Car Mechanics.

One of the keywords that comes up within the motoring category over the last six months is ‘EV’ or electric vehicle. This has occurred in over 4% of requests within this category. EV Magazine, Saga Exceptional, Verdict and ITV News have been among those looking for information and expert comment within this area. Any clients with expertise in this field could therefore be featured in consumer, trade or broadcast news.

The Public Sector, Third Sector & Legal category is not specifically aimed at the transport industry but a lot of requests around topical issues such as the strikes mean that journalists will select this category to get different viewpoints.

It’s mainly been used by trade titles over the last six months, with 53% of all requests coming from this media type. This has often been focused on the sustainability angle with ‘sustainable’ as a keyword appearing in 4% of all enquiries across all four categories we’ve focused on. Open Access Government, for example, was looking at sustainable development in the UK transport sector and achieving net zero emissions by 2050.

National press journalists are second in this category with 21% of all requests coming from them. The Daily Express, PA Media and Reuters all sent enquiries in the last six months. The vast majority were looking for a spokesperson or expert, which was the most popular enquiry type on 48%, followed by information for an article on 36%.

The Travel category is usually more consumer-facing and therefore it’s little surprise to see consumer media as the biggest user on 45%. Titles like GoodtoKnow and Pick Me Up! have sent enquiries around industrial action and strikes, but generally these enquiries are geared more towards holidays and tourism.

Overall, the keyword we saw most frequently across all four categories was ‘import’ which appeared in over 4% of the total requests.

‘Environment’ cropped up in 3% with ‘customers’ back on 2.5% and ‘strike’ at just over 1%. ‘Road’, ‘train’ and ‘rail’ all finished at around 1% with ‘airport’ and ‘aviation’ in about 0.5% of all the enquiries.

Depending on what you or your client has to offer, there are opportunities to get featured across all of the various media types. Experts on the transport sector and sustainability and information and case studies around the strikes and imports and exports are just some of the areas that you can look to target.

For more on how the UK media are reporting industrial strikes action in the travel sector, read our Vuelio Insights report ‘On the right track – which train companies are derailing negative press?‘. 

Want to start receiving requests from UK journalists with detailed information on what they want from PRs? Check out how to make the most of the ResponseSource Journalist Enquiry Service. 

The impact of journalism on AI so far

The impact of AI-generated content on journalism so far

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The UK media industry is generating plenty of think pieces on the potential impacts of artificial intelligence and news on the changes it is already making. Going beyond the headlines, how concerned are journalists in reality about AI when it comes to their own work? Will the adoption of technologies like ChatGPT and Bard ultimately be a positive or negative innovation for journalism?

Our Journalist Voices by Vuelio panel considering the implications of AI included Press Gazette associate editor and New Statesman media correspondent William Turvill, Helena Pozniak, an independent journalist writing for the Telegraph, The Guardian, the Institute of Engineering and Technology and more, and freelance writer Amelia Tait, who contributes to outlets including The Guardian, The New York Times, Wired, the New Statesman, and VICE.

Already affected in their work by AI, the panellists discussed the possible problem areas ahead alongside the opportunities, as well as what PRs need to know about AI assistance in the creative industries.

It’s still early days for AI

As pointed out by William, even ChatGPT and Bard would admit that their technology is not 100% reliable and fool-proof just yet, and each of the panellists had examples of AI going wrong.

‘I was pitching an article, and I used ChatGPT for fact finding,’ shared Helena, who regularly writes about the impact of technology on society – ‘clean energy, to freedom of information, smart motorways to the environment’. The accuracy of information and reliability of sources is of utmost importance in her work – how did the AI app perform?

‘I’m so glad I double-checked the information it offered, because it had completely fabricated a massive landslide that killed thousands that never happened. So, I’m very wary and just playing around with it at the moment.’

William, who reports on the inner workings of the media itself, pointed out problems with bias already creeping into AI:

‘I’ve messed around with it. I asked it to provide a summary of the day’s news for me, and it wasn’t too good. When asked which UK news sources I could trust, it was very pro The Guardian and the BBC, but told me I couldn’t trust the Mail, the Mirror or The Sun. But I feel there is potential there’.

For Amelia, its use as an alternative to Thesaurus.com when searching for the right word came with feelings of uncertainty –

‘I asked ChatGPT to rework a sentence for me; I ultimately didn’t use what it suggested. It opened my mind a little more, but I felt a little bit dirty. I didn’t know what the ethics were on it’.

Helena offered that AI can already provide assistance on some elements of research for journalists – ‘It can summarise a research paper brilliantly and can do a lot of background research.’

What isn’t so great – the writing itself:

‘It’s just so bland. The copy AI apps come out with is so dire’.

Understanding the difference between content and journalism

‘I would distinguish between what is journalism and what is content,’ said Amelia.

‘I’ve worked for websites where you’re churning out content, and for that kind of thing, companies that aren’t investing much in talent could start using AI. And that comes with dangers on misinformation.’

That many journalists – and PRs – start their careers with duties that could be automated in future was a concern William spoke about:

‘It could be challenging for media companies that produce ‘clickbait’, or repurpose information from other sources. Those jobs are definitely at risk.’

‘Many journos don’t want to be doing that anyway, but there’s a danger of cutting off the entry level jobs into journalism; those jobs you have to do to find your bearings as a journalist. I would be concerned as someone entering the industry now.’

‘I’m sure it’s the same in PR – when you start out, you’re doing the unglamorous jobs. When doing work experience, I was walking a dog every day. AI couldn’t do that, but it could do the background research for a law firm. The ‘bottom rung’ could be in a difficult position’.

For Helena, the negatives would also reach audiences: ‘There might be a diminishing desire for longreads. You can see it on websites already with short-form summaries at the top. When time-pressed, are people really going to read something you’ve slaved over for days?’

Quality journalism requires human journalists (and journalists need human sources)

While coverage of AI can come with fearmongering, it is already embedded in parts of the journalist job successfully – as pointed out by Amelia, journalists regularly use AI transcription services for interviews, cutting hours out of the work of a writer:

‘We need to perceive these things as tools that we’ll use, that can help us rather than replace us.

I could waste ten minutes thinking of a particular word, and that’s not a skill or talent, that’s just time consuming. Using AI as a tool, that’s really encouraging and exciting’.

William underlined the importance of the human aspect of journalism. Ultimately, journalism has a human audience interested in human stories, and who better to share that than fellow humans (with assistance from AI on the admin side):

‘This has really solidified for me which journalism is going to be important in future as AI takes on some of the more basic writing and research – the journalism that journalists are going to want to do is original journalism. We will be looking for more personalisation, more research, more insightful interviews from PRs and a lot of thought going into pitches.

Something I’ve really been thinking about is stories I should be writing, I’ve set myself a test – could an AI do this research, if not now in five years. Is this useful? We’ll be looking for original stuff and any help with that is always appreciated.’

For more on how the media industry is covering AI, read our Vuelio Insights Report ‘Media attitudes to AI journalism’.

Want to connect with human journalists with stories of interest to their human readers? Check out how you can help them with sourcing experts, spokespeople, case studies and data via the Journalist Enquiry Service and find journalists covering your specialist topics on the Vuelio Media Database.

PR predictions for 2023

5 predictions for PR in 2023

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This is a guest post from Chris Norton, founder of B2B PR agency Prohibition, former University lecturer, author of “Share This Too” and his social media training blog.

The PR landscape is changing at a fast pace. New PR approaches are coming up every day and PR professionals have to always think outside the box to run effective campaigns.

In light of all this, there are a few overarching trends that are expected to have ripple effects across the public relations field. They are, ultimately, expected to shape the public relations landscape in 2023.

I’ll take you through five main PR predictions for the year 2023 so you can tap into them for PR success. Let’s get started!

1. More Prevalent Use of ChatGPT

Since OpenAI released ChatGPT in 2022, the hype about the tool has raged on. That isn’t about to change in 2023. After all, tech giant Microsoft has inked a $10-billion deal with the startup, vowing to incorporate the technology into Bing. Also, Google has declared a Code Red in response to the release of the tool. All these developments only mean one thing: we can expect a better ChatGPT and more similar tools to crop up in the near future.

Although ChatGPT is expected to continue to revolutionise the way we do PR and marketing, I still believe it won’t lead to smaller teams and massive layoffs.

Instead, the tool will further streamline PR processes to help PR professionals become more productive. So, the tool will only get better at proofreading your press release, refining your PR pitch, and helping you come up with ideas for a PR brainstorming session or social media posts. The tool will also get better at ensuring consistency across your PR (and marketing) material.

With an increased awareness of the ways an improved ChatGPT can help in PR, expect a more prevalent use of the tool in the field in 2023.

More PR professionals will adopt the technology and similar ones seamlessly into their workflow in 2023. The goal is to not be left behind by their colleagues who have already had the foresight to adapt to changes in the technological landscape early on. I covered how ChatGPT could improve PR processes in much more detail last month here.

2. Growth of Influencer Marketing

There’s no doubt that influencer marketing will continue to grow in 2023. The Influencer Marketing Benchmark Report 2023 predicts that influencer marketing will be worth $21.1 billion in 2023.

By definition, influencer marketing involves brands tapping into online influencers so they can market or promote the brands’ own services or products. This is an effective strategy since the influencer holds sway. After all, they have hundreds or thousands of followers.

Companies that harness the power of influencer marketing and add it to their PR budgets will create structured systems of sourcing and engaging influencers.

3. Continued Importance of Social Media

One notable PR prediction for 2023 is the continued importance of social media in PR.

Social media platforms like Instagram, TikTok, and Facebook allow brands to have two-way communications with their customers and followers.

This helps them build a community of like-minded people around their products and services.

So, businesses won’t just continue to build their brands using social media. In the end, as customer engagement becomes even more important, they will continue to build social communities as well. They will strive further to get more Instagram followers, increase Facebook shares, and boost retweets in the hopes of expanding those social communities.

But Twitter, Facebook, Instagram, and other major social media platforms won’t be the only ways brands will engage with their customers and prospects.

Brands will tap into newer social platforms like TikTok for brand marketing and social commerce. This is especially so since it has been shown that TikTok is effective as a sales and marketing platform:

Additionally, one of the PR predictions is that owned platforms like social media will be more of a focus for brands than paid media. Around 60% of communicators said that their organisation is placing more emphasis on these.

With this greater emphasis on their own online platforms, brands are also expected to increase their cybersecurity budgets.

4. Greater Focus on Transparency and Authenticity

Audiences are expected to value transparency and authenticity even more when choosing the brands to transact with. As a result, in 2023, brands will be more open with their prospects and customers. Whenever any newsworthy events occur in the company, they will continue to reach out to niche media outlets that will help them reach their target audience.

Consumers will be even more exacting in their standards during a PR crisis. Businesses are expected to admit when things go wrong. They will be expected to communicate the clear action steps they’ll take to solve the problem. With the rising role of technologies that enable quick communication, consumers will expect brand responses in an even more immediate manner.

As brands place more value on transparency and accountability, I expect to see the digital storytelling angle of PR taking the lead in 2023. This will be even more important in 2023 as more people use social media and other communication platforms online. Businesses that continue to refuse to incorporate the use of online channels into their PR strategy will be left behind.

Brands will also share even more personal stories and authentic content. The goal is to establish brand relevance and make their business more relatable to the audience.

This is because as they look back on their interactions with consumers, brands will be more aware that authentic conversations help build strong brand communities. They will also understand that transparency will boost customer trust and portray brands as companies that care about their buyers’ needs.

5. More Targeted and Personalised Messaging

Here’s another one of my PR predictions for 2023: Targeted messaging will be even more important.

Consumers will have an even more heightened awareness of the continued development and growth of technology. As such, brands that don’t use these technologies to tailor their messages to them aren’t likely to make it.

This demand for more targeted and personalised messaging applies to journalists as well.

As it is, journalists don’t only love to see their names on pitch emails. They also want to see that brands are familiar with the work they do and what they represent.

Therefore, we will see more communication pros creating pitches that speak directly to each individual journalist’s niche and interests. In other words, the one-size-fits-all pitch approach will no longer work in the future of PR. Personalisation gives brands a better chance of being published by their target media outlets.

We will also see PR pros and communications teams embracing more diverse media in 2023. Instead of only focusing on traditional media outlets, brands will reach out with their personalised messages to podcasters, video content creators, and YouTubers for coverage.

In Closing

With the public relations landscape constantly changing, public relations professionals have to remain on top of their game to keep their companies afloat. A knowledge of PR predictions can help them do just that.

You learned five of these PR predictions from this article.

The first PR prediction is the more prevalent use of ChatGPT for PR. We will also see the increased importance of influencer marketing and the continued rise of social networks for PR. Expect to see PR pros focusing more on transparency and authenticity as consumers become even more exacting in their standards.

Finally, a more targeted and personal approach will continue to play a critical role as PR professionals pitch, not just to their target consumers, but to media outlets, podcasters, and other content creators.

If you use these PR predictions to your advantage, getting through 2023 will be a breeze for your brand.

For more trends to watch out for in 2023 in PR and comms, check out these predictions from industry experts. 

Ready to start reaching out to the media with targeted contributions? Try the Vuelio Media Database and the ResponseSource Journalist Enquiry Service. 

Why we need to take online misinformation and disinformation seriously

Vuelio webinar: Why PRs need to take online misinformation and disinformation seriously

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Disruptive technologies from ChatGPT to AI image generators are revolutionising the way we share information. While there are many benefits to this new technology, unethical use of AI is also on the rise and fuelling the spread of misinformation in online spaces.

A recent US global trends report found that our inability to agree on what the facts are poses the biggest threat to social trust over the next 20 years. From false content around vaccines to global politics, social media users in the UK are frequently faced with the threat of disinformation.

How can PRs act now on the misinformation crisis?

Our webinar ‘Why we need to take online misinformation and disinformation seriously’ with Polis founder and CEO Thomas Barton on 27 April 2023 from 11.00 – 11.30 BST will explore how the PR industry can mitigate the threat and impact of false information through an effective comms strategy. Thomas will also talk about his work educating on the threat of misinformation and disinformation in UK Government and in schools.

Sign up here to learn:

• How legislation such as the Online Safety Bill and the Digital Services Act provide an opportunity to protect your brand and spokespeople online
• The importance of understanding the use and effects of AI generator tools
• Which audiences are most vulnerable to the impact of misinformation

Can’t join us live? Register and we’ll send you the recording.

Find more information about Thomas Barton’s work with Polis and the extent of the misinformation problem in our previous interview covering the opportunities of the Online Safety Bill and the importance of education.

For pointers on the impact of misinformation in medical communications, download our Vuelio white paper ‘Medical Misinformation: How PRs can stop the spread’.

On the right track – which train companies are derailing negative press? 

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Alongside a prolonged increase in coverage related to industrial action, train companies have been generating more national coverage in other topics too — year on year since the end of COVID-19 lockdown.

National events and crises, like the SNP leadership election and ongoing inflation, have been strong drivers in this increase of transport-related media discussion. As a result, general media interest has grown in lesser known services and smaller, company-related stories that were not otherwise generating national awareness prior to 2021.

According to the International Union of Railways, the British train sector only managed to ‘get back on track’ from COVID 19-related losses in 2022 — the Department for Transport (DfT) reported ridership as high as 95% against pre-lockdown figures.

Key Takeaways

  • Throughout Q1, Merseyrail received the highest positive and lowest negative coverage compared to competitors.
  • Avanti West Coast were a prominent feature in two of the top five news stories so far in 2023.
  • Tourism acted as a consistent source of positive coverage for Eurostar, with a particular focus on money-saving tips from families visiting Disneyland Paris and Germany.
  • When not reporting on industrial action, media interest gravitates towards examples of ‘value-led’ customer service that reflects sustainability, diversity, and inclusion.
  • ‘Reliability’ has been the most-used term used in national headlines since 1 Jan, with significant attention around Avanti West Coast and the companies that make up Govia Thameslink Railway.

Despite this slow but steady success, new challenges are arising — particularly in regards to climate goals, industrial action and ticket costs — that could quickly undo the state of economic recovery that was lost throughout the pandemic. According to independent watchdog Transport Focus, less than half of passengers feel railways deliver value for money, meaning coverage around fares and customer service will continue to be in the spotlight.

Share of Voice

 

*Data shown above was collected between 1 Jan – 1 Apr 2023 and reflects all national news coverage mentioning UK train companies in the headline or body of text. The final six companies above received the highest volume of coverage overall.

Throughout the measured period, Merseyrail received the highest positive and lowest negative coverage compared to competitors. The company’s most popular positive story was in relation to its long-awaited , which was covered by national news outlets between 22 Jan and 2 Mar 2023.

However, coverage took a slight dip between 3 – 14 Mar when all new trains had to be temporarily withdrawn due to a ‘software issue’, but negative coverage remained lower than the initial, positive response to the launch. Suzanne Grant, Commercial Director at Merseyrail, was quoted in 57% of regional and local coverage on this story, commenting that the introduction is ‘going well’ and that it’s ‘not unusual to have to make some adjustments’ with new trains entering service.

Overall coverage for Avanti West Coast, Caledonian Sleeper and ScotRail was more negative than not, while Eurostar had a relatively balanced sentiment score across the board. Over 85% of Eurostar’s positive coverage was accrued between 23 – 28 Jan, when new Brexit-related passport rules created delays that meant trains were ‘forced’ to run with empty seats. Eurostar bosses were quoted stating how this doesn’t align with the ‘huge demand’ the service now gets as the ‘greenest form of travel’ – a descriptor used in 52% of coverage.

 

Top Themes

*Data shown above was collected between 1 Jan – 1 Apr 2023 and reflects all national news coverage mentioning UK train companies in the headline or body of text.

Between 1 Jan to 1 Apr, industrial action wasn’t always the most popular topic of media interest. But in the second week of January, health and safety became the leading concern due to an attack in Paris that took place near the Gare du Nord Eurostar railway hub, though the company was mostly mentioned in headlines rather than the body of the text.

In the third week, national discussion around record-breaking fare prices was introduced and stayed of interest until the first week of February. UK rail minister Huw Merriman was quoted in 69% of this coverage, stating that the rise was ‘capped well below inflation’ and was ‘delayed’ coming into force. ScotRail was the most-mentioned company in relation to this theme, but in a more positive light when it was announced that peak fares are to be ‘axed’ for six months to encourage train travel.

During the last week of January, Brexit-related travel complications became of interest due to the aforementioned Eurostar passport incident, while the topic as a whole became a wider point of international journalistic study in the four weeks that followed.

Tourism coverage was consistent throughout the study period and supported Eurostar in diluting negative coverage each month. The most common story type was money-saving tips for families who are planning trips to Disneyland Paris or Germany.

Top Stories

*Data shown above was collected between 1 Jan – 1 Apr 2023 and reflects all national news coverage mentioning UK train companies in the headline or body of text. Top stories are calculated by volume and unique visitor reach combined.

Avanti West Coast was the only company to appear twice on the top stories chart throughout the study period. Both were closely linked, with the first covering cancellations tied to ‘record-low’ reliability ratings in an analysis by the Office of Rail and Road (ORR). The term ‘reliability’ has been used negatively in 468 national headlines since September last year, but saw a significant peak between 21 Jan – 5 Mar 2023. Southeastern, Govia Thameslink Railway (which consists of Southern, Thameslink, Great Northern and Gatwick Express) and TransPennine Express were also mentioned as being ‘unreliable’ in a collective 82% of this national coverage.

The second story covered a statement released on 20 Mar by the DfT on the government website, declaring that Avanti West Coast (AWC) was granted a six-month contract extension after seeing ‘significant improvements’ in service, with cancellations falling from almost 6% to 4.2%.

Between 20 – 26 Mar, 102 national and regional news sources and 58 train and transport media outlets covered this announcement. While trade publications were relatively neutral towards the news, national sources were 42% more negative. The term ‘rewarding failure’ was used in headlines by ITV and The Guardian, which was paraphrased from public statements given by Shadow Transport Secretary Louise Haigh, and General Secretary of the ASLEF union Mick Whelan. On the other hand, Financial Times and The Telegraph did not expose the more critical perspectives and chose to only focus on the successful statistics.

Transpennine Express

Around the same time, issues around contract termination were also of peak interest for AWC’s sister company Transpennine Express. This followed announcements by PM Rishi Sunak that the service was also at great risk due to high cancellation volumes. This coverage spanned much further than AWC, as the first article on the matter was released on 25 Jan but the conversation didn’t die down until 6 Mar.

Caledonian Sleeper

Between 24 – 28 Feb, the Caledonian Sleeper made headlines following an announcement by Transport Minister Jenny Gilruth, stating the train service will soon be switched to public hands — like ScotRail only last year.

This story emerged not long after a highly syndicated piece by The Telegraph, which reported an analysis showing that every passenger on ‘Nicola Sturgeon’s Caledonian Sleeper’ was costing taxpayers approximately £95. These statistics were repurposed in 122 other local and regional articles following this report, over 85% of which were across Scotland and Wales.

The most effective ways of demonstrating value for money

It’s no surprise under the current economical climate that the term emerging across all coverage is ‘value for money’ and relative dissatisfaction across the British Government and public. When not reporting on industrial action, the media appears to most often opt for coverage related to better fares and ESG topics — primarily sustainability goals, staff treatment, and health and safety.

Leveraging any achievements in these areas can be a great way to build positive media awareness at a type of prolonged industrial crisis. Benefits pay off even when the achievement is not relative to the issue at hand— for example, when Eurostar used the passport crisis to comment on how it’s the ‘greenest’ and most sought after way to travel, overall sentiment evolved from mostly neutral to positive until the story died down.

Between 27 – 31 Mar, South Western Railway (SWR) got a brief but highly prominent peak in national, well-received coverage when it proactively announced the launch of the UK’s ‘first ever Intersex-Inclusive Pride train’, a design that was created to ‘show support and solidarity for LGBTQIA+ customers, colleagues, and community at large’. As a result of this press release, SWR produced the most positive and prominent national coverage related to train service compared to competitors for the entire five-day period that followed.

Both examples demonstrate how positive contributions to ESG topics, primarily in sustainability, diversity, and inclusion, are a sure-fire way to overshadow negative coverage even briefly. While these investments may not be a long-term solution to crisis-related media discussions, they do bring awareness to the value-led service customers over the course of 2023.

Want to know more about this data or how media insights can support your PR and communications? Find out more.

What has the UK media been requesting from PRs

How are national press and broadcast news using the Journalist Enquiry Service?

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The headlines across national newspapers and news broadcasts have been dominated in recent months by the cost-of-living crisis, numerous strikes in different sectors, the Russia/Ukraine war and the fallout from Prince Harry’s book ‘Spare’. However, plenty of other stories have made their way into the UK news cycle, and many start with a request sent by a writer via the ResponseSource Journalist Enquiry Service.

What exactly have national press and broadcast journos been looking for recently? Below we take a deep dive into the main categories that our users have been interested in and the keywords that we are seeing most frequently. Read on to see how you can get your expert coverage or the best place to get that case study out.

Sign up to start receiving requests from the UK media direct to your inbox with the Journalist Enquiry Service.

Firstly, we will have a look into national newspapers as journalists from these titles use the service more frequently than broadcast – 26% of all requests in 2022 came from national press. Outlets like The Daily Express, PA Media and The Daily Telegraph also regularly feature in our top ten outlets sending requests from month to month.

We looked at all the requests sent from the start of November until today and the category with the most enquiries was Women’s Interest & Beauty, representing 11% of all national press requests. This proves particularly popular with the tabloid papers as The Sun, The Daily Express and The Daily Mail all feature in the top five outlets sending requests for this category.

National press enquiry types

In terms of what they are looking for within this category, it tends to be for products to review or feature on their website. This varies from lipsticks and eyeliners to new beauty treatments and jewellery and fashion accessories. There are also requests around men’s beauty and grooming including requests for face creams and beard shavers. This presents a great opportunity to get client products featured in national newspapers or on their websites.

Often picked alongside the Women’s Interest & Beauty category is the Health category, which was the second most popular and made up 10% of the total requests from national newspapers. The Daily Express was again among the top senders with journalists from The i paper and Metro also sending numerous requests for health stories.

The trend here is more for spokespeople and experts and for case studies. A lot of requests are for doctors and GPs to give medical advice on certain conditions and there are frequent requests as well looking for case studies for people with certain conditions or illnesses. Both provide avenues to get clients and experts national press coverage.

The Health category also features several strongly performing keywords with ‘fitness’ appearing in 4% of all national press requests, ‘diet’ in 2% and ‘wellbeing’ in just over 1%. Again, this is often linked to enquiries for experts such as nutritionists, psychologists, mental health experts and sleep experts. This also links to the strong performance of both the Food & Drink and Leisure & Hobbies categories as they both received around 6% of the total national press requests.

Men’s Interest finished as the third most popular category. As we touched upon earlier, men’s grooming and beauty were part of these requests along with many around men’s health and also fashion too. This also links into the strong performance of ‘fitness’ as a keyword with requests for personal trainers and male gym instructors.

Fourth on the list for national press categories is Personal Finance which links into another key phrase that we have mentioned often in our monthly reports, which is the ‘cost of living’. This appeared in just over 3.5% of all national press requests with associated words like ‘energy’ on 3%, ‘bills’ on 2% and ‘mortgage’ on 1%.

This category attracted different national press outlets with both The Daily Telegraph and The Times featuring in the top ten. The type of enquiry did vary but a lot were looking for finance experts to give advice on ways to make savings during the cost-of-living crisis. There we are also enquiries for energy experts to provide analysis of the rising gas and electricity bills. Plus, mortgage experts to provide suggestions for what first-time buyers should do and those looking to renew their mortgage during increasing interest rates.

There has also been requests from the national press looking for case studies to find out how families are coping during the tough economic times and also to provide information on what businesses can do. This gives lots of scope to push out information and experts around personal finance.

The bigger news stories over the last few months have created a bit of traction on the Journalist Enquiry Service. ‘Strikes’ appeared as a keyword in 1% of all national press requests as papers like The Independent and Daily Mirror looked to cover the issue by getting case studies. ‘Royal’ was in around 3% with The Daily Express and The Guardian among others looking for royal experts to cover news around Prince Harry and Meghan and the Royal family in general. However, there have only been a handful of requests around the Russia/Ukraine war.

The focus for broadcast journalists using the service has been quite different with the most requests going to the Business & Finance category. 7% of the total requests from broadcast were for this category with 5 News and ITV News sending the majority.

These have tended to be for case studies and most often looking to speak with businesses that have been affected by the cost-of-living crisis. Just over 8% of the total requests in broadcast included the key phrase ‘cost of living’ and over 7% were for ‘energy’. This shows a much greater need from broadcast outlets to cover this issue and a great chance to get your clients featured on television, speaking about how their business has been impacted – especially in regard to rising energy bills.

Broadcast media enquiry types

They have also dedicated more coverage to the strikes as well and ‘strikes’ as a keyword appears in 9% of the total requests from broadcast. This also links into the strong performance of the Public Sector, Third Sector & Legal category which was the fifth most popular for broadcast journalists. All three of the big broadcasters (BBC, Sky and ITV) appear in the top five outlets here.

These enquiries were again focused mainly on getting personal case studies and seeing how businesses and people were being affected. The majority of requests were for the rail strikes but broadcast contacts were also covering the nurses strike, the teachers, Royal Mail, ambulances and buses. With more strike action likely in the coming months then this should present more opportunities for television coverage.

The more consumer related categories of Food & Drink and Women’s Interest & Beauty both received 6% of the total broadcast requests, placing them second and third overall. The Food & Drink category was used quite frequently for Steph’s Packed Lunch, whereas the Women’s Interest & Beauty category had several enquiries from This Morning.

Again, several requests were for case studies, providing opportunities for people to feature on the show. However, we saw more enquiries looking for products. This varied from health and fitness gadgets to make up and fashion items to new chocolate and sweet brands. A good chance to get products featured on two well established daytime shows.

The Health category had around 6% of all the broadcast requests and finished as the fourth most selected. ITV and 5 News were again sending regular requests in this category along with GB News and BBC Radio 4.

Personal case studies were the main focus of requests looking to cover issues around social care and also around illnesses such as Strep-A. There were also several requests for experts as well, looking for medical experts to give advice and information.

Overall, while the media coverage may seem to focus on certain issues, there is room and opportunities for products, experts and case studies to get coverage on both national press and broadcast media for a variety of topics and matters. The news cycle is difficult to predict but the cost-of-living crisis looks set to rumble on, along with strike action. We are also starting to see more requests around ‘TikTok’ which as a keyword appeared in 1% of all national press requests and just over 1% of broadcast requests. Therefore, any experts or info around the media app could be vital to journalists in the coming months.

For more on how the ResponseSource Journalist Enquiry Service can help with getting your stories into the UK media, read our previous how-tos: 

No PR budget? No problem – using the Journalist Enquiry Service to gain coverage as a small business

How to tackle vague requests from journalists

6 reasons to stop searching #JournoRequest and try the Journalist Enquiry Service

 

How to take advantage of awareness days for your PR

Which awareness days should you take advantage of for your PR?

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This is a guest post from Niamh Boylan, junior PR account manager at Hatch.

There is an industry term that has been known to divide opinion amongst PR and social professionals: awareness days. While some view them as a less creative approach to generating media coverage, it cannot be denied that awareness days are an incredibly useful newsjacking tool for PRs and a great way to leverage seasonality.

Not only do they serve a great purpose in drawing attention to important calendar events and charitable causes but awareness days offer an opportunity to give your PR campaigns, stunts or social content a relevant news hook. By jumping onto a topic or event that’s already got some newsworthy attention, it is an effective way of gaining brand exposure, positioning your client as a thought-leader in its specific sector, and driving all-important engagement for your campaign.

Whether it is food, drink, sport or leisure, there is an awareness day for absolutely everything.

What 2023 awareness days and events should you make note of

We can break down our newsjacking into three key areas: recurring annual holidays, 2023-specific events and hero awareness days. All three of these are easy to plan for, so long as you have the right strategy.

Annual Holidays

First and foremost, we have our recurring holiday dates that everyone should have marked in their calendars. These are usually centred around seasonal celebrations; think Pancake Day, Easter, Mother’s Day, Halloween and Christmas – you know the drill. All of these holidays offer a wealth of opportunities for PRs to create campaigns. While the media is heavily saturated around these occasions, they are simple to prepare for as we know what they are all about and we know when the journalist requests start to come through.

To get ahead of the game, the best thing to do is to start planning your campaigns well in advance and try to think outside of the box to ensure cut through in the highly saturated media landscape. For example, if you have a foodie client, avoid just reworking last year’s lamb roast recipe in the lead up to Easter. Why not work with an acclaimed sommelier to curate the best wine pairings to go with your Easter roast dinner? Or work with an expert tablescaper to share top tips on the best table layout for first-time hosts? There are endless angles that you can explore to really position your brand as a thought-leader on the subject matter.

Some key 2023 annual holidays for the diary:
• Easter Sunday – 9 April
• Father’s Day – 18 June
• Halloween – 31 October
• Bonfire Night – 5 November
• Thanksgiving – 23 November
• Christmas – 25 December

2023-specific holidays

Next up, we have our 2023-specific holidays. As PR professionals, it is our job to predict what key events are going to be most-talked about in the press, identifying what is relevant to our clients and how we can take advantage of these occasions for campaigns.

These events are typically highly-anticipated national events, usually around sporting occasions, big anniversaries or anything to do with the state and the royals. For example, this year marks HRH King Charles III’s Coronation, which we know already will be a huge focus for the press. To get ahead of the curve, think about whether or not your clients’ offerings have something to say about this occasion. Perhaps you represent a sparkling wine brand that can offer some predictions on what the royal family may be drinking to toast the occasion? Or maybe you have a party decor company that can launch a new range of street party decks in honour of the big day? There are many ways in which you can take one big event and royally impress the media…

Some key 2023-specific holidays for the diary:
• HRH King Charles III’s Coronation, London UK – 6 May
• Eurovision Song Contest Grand Final, Liverpool UK – 13 May
• FIFA Women’s World Cup, Australia & New Zealand – 20 July-20 August
• Netball World Cup, South Africa, July 28–6 August
• Rugby World Cup, France – 8 September–28 October
• Ryder Cup 2023, Italy – 29 September–1 October
• ICC Men’s Cricket World Cup, India – October-November

Awareness Days

Finally, we have our classic Awareness Days. These are a little trickier to plan for but we can easily prep content in advance once we have identified the right awareness day for the job. One thing to keep in mind is that there are now endless awareness days, some of them so niche that the media may not have heard of them, never mind the end-consumer. This can make things trickier to land coverage, but on the flipside, the more niche the awareness day, the more opportunity there is for your client to really ‘own’ the space that they are an expert in.

Cornish Pasty Week, you say? Time for the Cornish Pasty Co. to launch their latest perfect bake. Zero Waste week? Perfect opportunity for your makeup brand to shout about their zero-plastic packaging credentials. Awareness days are one of the best ways to really take a niche corner of an industry and give your press releases an added layer of authority and relevance for the press.

Some awareness days to expect in 2023:
• Earth Day – 22 April
• Pride Month – June
• National BBQ Week – 29 May-4 June
• World Environment Day – 5 June
• Clean Beaches Week – 1-7 July
• Great British Pea Week – 3-9 July
• Breast Cancer Awareness Month – October
• Black History Month – October
• Yorkshire Pudding Day – 13 October
• Cheese Toastie Day – 27 October
• World Television Day – 21 November
• Pigs in Blankets Day – 5 December

Top tip for using awareness days: Be authentic

The key to successful newsjacking with awareness days is ensuring that you are always being authentic. Avoid jumping on the bandwagon of an awareness day because it loosely links to your brand. It must be relevant, it must make sense that you are using this particular day as a hook, and above all else, you must be adding something to the conversation. If your brand does not feel authentic, consumers will see right through it and you could be doing more damage than good. Always remember, your authenticity is your USP.

Good luck with your newsjacking and I’ll reshare this blog on National Awareness Days Day. Or perhaps not…

For more information on making the most of awareness days throughout the year, check out this previous guest post from Bottle PR’s Jamie Wilson on nailing your PR story to an awareness day. 

Want to track how your story is being reported in the press, or looking for an easy way to receive requests from journalists directly? Try Vuelio Media Monitoring and the ResponseSource Journalist Enquiry Service. 

Access Intelligence

FT names Access Intelligence one of Europe’s fastest growing companies

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Vuelio parent company Access Intelligence has been recognised as one of Europe’s fastest growing companies in the FT 1000, a yearly ranking by the Financial Times and German data platform Statista. The FT 1000, now in its 7th edition, ranks the 1,000 companies in Europe that have achieved the highest percentage growth in revenues.

Access Intelligence is an AIM-listed tech innovator, delivering high quality SaaS products that address the fundamental business needs of clients in the marketing and communications industries.

‘Understanding audiences has become essential for organisations across industries and geographies: we’re seeing that need grow every day, as more and more of our clients put media insights, reputation and audience intelligence at the center of their strategy,’ said Joanna Arnold, CEO of Access Intelligence.

The group powers the world’s most relevant brands across regions and industries: with over 6,000 clients worldwide, Access Intelligence helps clients like Apple, Coca-Cola, Pfizer, the UK House of Commons, HSBC, Twitter, and the Australian Government understand their audiences and monitor the media landscape.

The evolving Access Intelligence portfolio includes Isentia, the market-leading media monitoring, intelligence and insights solution provider; Pulsar, the audience intelligence and social listening platform; Vuelio, which provides monitoring, insight, engagement and evaluation tools for politics, editorial and social media in one place; and ResponseSource, the network that connects journalists and influencers to the PR and communications industry.

PR Club

Should you speak up or shut down in a PR crisis?

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A reputational crisis is on the horizon for your brand or client – what do you do next? Should you set up a press conference to get ahead of any criticism heading your way, or wait for things to blow over? Should you address the matter at hand, or draw attention elsewhere?

In the Vuelio webinar ‘Speak Up or Shut Down: The Value of Proactive PR in a Crisis’, we explored three examples of short, medium and long-term crisis to uncover PR approaches that are proven to work.

Watch the full webinar here. 

Read on for insight on why timing is pivotal in a crisis, the necessity of being proactive over reactive and data on what worked for brands including FIFA, Coca-Cola, Hyundai/Kia, British Airways, Virgin Atlantic and Samsung Biologics.

Approaches to short-term crisis: 2022 FIFA World Cup

A recent much-reported crisis was the Qatar-based FIFA World Cup of 2022, which was surrounded by political controversy and human rights concerns. As a result, brands and public figures who chose to participate in the event were met with widespread disapproval from the public and even boycotting of products and services.

To measure this, Vuelio Insights compared how each partner for the event handled the evolving crisis and their overall performance in the media throughout November and December of 2022.

FIFA World Cup 2022 brand coverage

This Share of Voice chart for the FIFA partners shows how proactive each was with their write-ups in the UK media.

Throughout the event, Adidas, Hyundai/Kia and Visa were the most proactive, utilising a diverse range of messaging tactics. While they addressed human rights in public statements, they drove more awareness towards positive ESG actions that were unrelated to the event.

Hyundai/Kia’s ‘Goal of the Century’ campaign focused on sustainability, becoming one of their strongest sources of coverage throughout the event. Why this worked so well – this was also the time of COP27 and tied in to positive ESG efforts.

Not quite as successful was Coca-Cola, which released its ‘Believing is Magic’ campaign very early on, only vaguely referencing social solidarity and human rights. This did not make any significant reference to the crisis itself and therefore resulted in much stronger negative sentiment in related reporting.

Timing is key with proactive outreach – Coca-Cola’s messaging was released so early that related media interest died down by the time the company started to receive event-related criticism.

Qatar Airways, Wanda Group and QatarEnergy were almost silent throughout the entire period and it shows in their volume of coverage. Not only is their Share of Voice lowest, the reporting that did focus on them mostly consisted of passive criticisms on who they are and what their ethics may be.

Wanda Group’s approach was interesting. The brand had previously released a successful ‘Women First’ campaign for the 2018 World Cup. For 2022, in contrast, it released nothing, and positive sentiment for the brand dropped by 56%. Coverage this time around was ‘who are Wanda Group and do they even care about human rights’, without any public statements to mitigate negativity.

Staying silent will not always reduce media awareness of problematic issues and can mean less control for a brand when crisis arises.

A diversity of brand positive messages, addressing the crisis and perhaps other ESG concerns, can be a powerful tool for diluting negative press.

Approaches to medium-term crisis: 2022’s UK airline strikes

The airline industry took a hit last year due to strikes, cancellations, oil prices and the war in Ukraine.
From January to June 2022, the Vuelio team explored how UK airlines responded to the extended criticism across print, online and broadcast media. Here are the common threads among those who performed well in the press:

Airline crisis coverage in 2022

This chart demonstrates the peaks in coverage for travel brands throughout this period – BA and Ryanair, who were the least proactive and most reactive, had the least control over negative peaks in coverage.
Similar to Coca-Cola during the World Cup, TUI demonstrated mid-range control over negative coverage by pushing proactive statements from its executive Fritz Joussen, but were otherwise less vocal when it came to press releases and social messaging.

While most brands here faced significant peaks and falls in crisis coverage, Virgin Atlantic maintained a ‘low and controlled’ approach throughout – despite being equally effected by all of the same issues.

Virgin Atlantic successfully navigated this crisis with regular, proactive campaigns and diverse messaging tactics and it shows in the resulting consistently low and controlled coverage.

Lessons from this: time your press releases and ensure their messages are diverse, and do not rely on reactivity – the media are much less likely to pick up on positive efforts after negative news has surfaced.

Approaches to long-term crisis: Pharma and net zero targets

Net Zero targets within the pharmaceutical industry are a long-term crisis in the making. At COP27 in November 2022, pharma companies were tasked with putting visible and actionable climate strategies in place or risk their operational licences.

The Vuelio Insights team measured all international climate-related pharma coverage between 1 Nov 2022 – 9 Jan 2023 (approx. 13,700 articles) – here are the commonalities in in coverage among the most prominent companies.

Pharma net zero coverage

These Share of Voice charts show that the UK produced the strongest volume of coverage throughout this period.

Due to such a large event, most brands were generating international media interest as journalists sought out their climate strategies leading up to and following COP27. The reality of pharma-related carbon footprints was a huge discussion in the media, which created urgency throughout the industry to begin communicating green initiatives.

The top stories and sentiment were largely positive among the majority of the most prominent brands – most of their top stories are positive or neutral.

Pharma net zero coverage

While 13,700 articles surfaced throughout our study period, one specific headline emerged again and again as a top headline – ‘Seven CEOs announce effort to curb emissions in healthcare’. This emphasises the benefits of partnering up with other brands who may be suffering under the same crisis. This approach served the seven pharma brands involved in diluting negative coverage about pharma’s carbon footprint.

Showing just how impactful accreditations can be for brands also was Samsung Biologics – its top story during this period was its Terra Carta seal of approval for sustainability. This displayed a tangible and reliable effort backed up by external recognition – negating any possible accusations of ‘greenwashing’ or ‘wokewashing’.

Doing research on how you can enhance your reliability as a trusted brand – be it via awards or accreditations – is really worthwhile for boosting media awareness in a crisis.

Want to know more about Vuelio Insights and media monitoring? Find out more here and here. 

Getting ready for Web3

Getting ready for Web3: Interview with Citizen Relations’ deputy managing director Jules Day

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Web3, ChatGPT and all-things AI-assisted and generated are big news in the communications and creative industries right now, and the Citizen Relations team has been paying attention to changing needs in the sector:

‘The volume of work that we’ve been doing in influencer marketing, community building and management and SEO has been growing exponentially,’ says deputy managing director Jules Day on the launch of the agency’s new ‘dComm3’ digital practice.

‘Our clients have experienced the power of integrated digital solutions and there’s a growing appetite to respond to, and prepare for, evolving consumer behaviours’.

Ready to reach the next step of PR and comms evolution? Read on for why brands need to be ready for the metaverse and which companies are already making the most of the opportunities it offers.

Why do brands need to be ready for Web3?

Simply, brands want to be where their consumers are. We’re in the business of helping them create awareness and consideration and, of course, generating and harnessing advocacy. Increasingly, we also play a role in driving people to purchase.

We see three consumer behaviour shifts that brands should be preparing for:
● The dynamics of communities will change as they shift to more niche, topical and emerging community platforms.
● Web3-forward digital experiences will include extended reality and modern AI integration.
● The dynamics of value exchange are changing and we’re helping brands understand how to work better with the next generation of creators, commerce and exchange online.

How will the international team be working together?

It is a straightforward model – a centralised, specialist function. The 15-plus team comprises digital comms experts in performance content, technology, analytics and experiences. Our account teams will continue to lead their integrated programmes, drawing in specialist support where relevant. We’ve been working closely together for some weeks now, and the beauty of today’s heavy reliance on video conferencing is that we’ve built strong working relationships very quickly.

Why is Web3 more than just a flash in the pan for comms?

I remember launching mobile video technology at Mobile World Congress about a million years ago and the spokespeople working so hard to convince people that we really would watch TV on-demand on our mobile devices. How we humans do things evolves – we’ve already had two iterations of the internet and you can be confident that our expectations of what the internet can deliver, and our role within it, will continue to advance.

From a Citizen perspective, our team sees Web3 shifts in AI, XR and anonymity as substantial drivers of new opportunities for brands.

Which big brands are already doing well with their Web3 strategy?

High fashion and luxury brands have jumped in head-first and generated a slew of programmes. They’re largely in testing mode but are succeeding in earning impressions and buzz.

Our team are huge fans of Nike’s acquisition and partnership with RTFKT in the creation of really interesting and meaningful ‘phygital’ activations. What works so well with their partnership is that it is already well-suited for the category, and plays into existing human behaviour, creating new ways to own Nike coveted products.

I’ve been watching H&M with interest for a while – since spotting my daughter dressing her avatar in H&M in Toca Life, the digital collection landed just ahead of the physical collection and really captured both of our imaginations. H&M has also partnered with Animal Crossing and Roblox, experimenting with virtual garments and, now, using the integrations to focus its comms on sustainability. I’m interested to see what comes next.

Which campaigns haven’t done so well with this so far?

It is hard to judge without knowing brand or campaign objectives – and we wouldn’t like to.

We’ve seen brands creating storefronts in the metaverse, launching Discord servers and adding augmented reality shopping experiences to retail, in many cases they’ve driven plenty of noise but it is difficult to tell if they answered customers’ needs or brought the brands into new demographics in any substantial way. Of course, if those campaign objectives were to test and learn, then the brands may well have found value in them.

How would you advise brands to start with Web3 and determining how it could work for them?

We’d advise brands to start by looking at their consumers’ behaviours to better understand where unmet needs exist. For example, doing a conversation map to show where people are looking for solutions online, or evaluating user intent in search to help determine where we could better show up based on new behaviours. From there, we’d suggest evaluating the wide array of new communities, tech and offerings to help test modern digital solutions to user challenges. Web-next ideas have what all great ideas provide, something of value to real citizens. That remains unchanged.

Metrics and measuring success can already be difficult in comms – how can success be measured with Web3-centred campaigns?

Some examples of the different impact models we’ve been building and leveraging:

● Content effectiveness: if you make no other change this year, start measuring the effectiveness of content by variable. If your influencer content includes a product or a CTA does it perform better? If we include a real person does it change the outcomes? Citizen’s dComm3 practice has built a content effectiveness algorithm that allows us to do better briefing, track outcomes and shift campaign results in a programmatic way.
● Earned SEO: search behaviours are changing for the first time in decades. Gen Zers leverage platforms like TikTok and Instagram for search more than Google. A weight of product searches originate in Amazon. Voice search has become something our kids do. Earned off-page search can drive significant value for a brand capturing share of search and driving inbound links. Start by getting a baseline of search performance and measure against it in earned.
● Earned attribution and econometrics: buzzy, earned-led campaigns don’t just drive headlines and impressions; they can drive demand. The dComm3 team is briefing in against demand and building tagging infrastructures to show the value of earned well beyond standard attribution.

What do you find particularly exciting about the Web3 space?

The possibilities. What will humans adopt versus reject? How will people evolve around the tech versus how the tech will evolve to human behaviour? This is perhaps the most exciting time in the history of the web and we are ready for the opportunities it poses. Tactically, we’re bullish on community evolution. People are going back to anonymous, topical-centred conversations and things like organic community are returning in a way that is truly exciting for communicators and brands.

For more on Web3, read our previous posts on the topic: ‘How to communicate in the metaverse… also, what is the metaverse?‘ and ‘Three reasons to get started with Web 3.0‘.

Interview with The CAN Group's Claire Powell on entertainment PR

‘Brief, brief, brief!’ – The CAN Group’s Claire Powell on providing premier PR for the entertainment industry

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‘I never set out with the desire to be in the industry,’ says media, PR and events expert Claire Powell, founder of The CAN Group.

Claire Powell

‘I started working with an events company, undertaking their marketing, when I was approached to work on a new group that were just starting off called Take That.’

At the forefront of the creative industries for almost three decades, Claire’s start with an 18-month tour with Gary, Mark, Robbie, Jason and Howard led to a series of magazine roadshow tours that gave bands like Boyzone, West Life, Ant & Dec and Peter Andre their big breaks.

‘I’ve had so many amazing moments over the years, and worked with many incredible people and businesses, but what continues to drive me is helping people achieve their dreams. My team and I sit with our clients regularly to discuss their ambitions and wishes, and we create plans to make this happen’.

Read on for Claire’s experiences in entertainment PR, the impact of social media on the industry and her thoughts on 2023’s awards season controversies.

How has the entertainment PR industry changed throughout your career?

To use the word ‘massively’ would be an understatement. Long gone are the days when you would create a plan with the media, because there are so many different platforms and outlets now – covering all is a huge task. Previously, you could make major announcements in special agreements with publications, but with mobile phones and social media, pictures can go all over the world in a matter of minutes which makes it difficult to control and secure an exclusive deal.

How has the growth of social media changed ‘traditional’ PR?

There will always be a need for some of the conventional functions that PR has always offered. Even with more digital approaches, traditional methods will be at the crux of the campaigns and keeping good working relationships with journalists is a must. These are the tools of our trade.

However, there has been change particularly with social media and the rise of influencers, and the general decline in readership of magazines and newspapers. So much news is readily available now at our fingertips, which is really sad for journalists and publishers as we see more and more conventional sources of information fold.

You also work in the beauty space – what are the big differences between the entertainment and beauty spheres, and what are the crossovers?

Entertainment is about creating big story lines and it is very picture-based, while beauty is about the products, the people behind the brand and finding a unique point of difference from your competitors. Both require forward-planning, creative strategy, and thinking outside the box to maximise opportunities and get the best coverage for your client – no matter the industry they are in.

It is never a ‘one size fits all’ approach. We work with our clients to create bespoke campaigns that are right for them, and their end goals.

Crisis comms is becoming even more important – what advice would you give to fellow PRs with clients in reputational trouble?

Brief, brief, brief! Be sure to research what they are walking into and only go to a journalist that understands the client you are talking about. It is about protection. Keep to the truth, the facts and guide your client though this critical stage. So many PR and management companies don’t do this in a carefully controlled way which can lead to more damaging situations later down the line.

What is your take on the controversy surrounding this year’s Oscars nominations – does the PR process for performers during Awards season need to change?

I’ve read about the celebrity guerrilla campaign to endorse Andrea Riseborough’s Best Actress nomination. The film didn’t perform well at the box office, but in the final weeks of voting for the 2023 Oscar nominees, it received endorsement from Charlize Theron, Jennifer Aniston and Kate Winslet praising the performance.

It is a difficult one to comment about as nobody knows what happens behind the scenes – maybe these celebrities watched the film and really liked it! But with any award seasons, the nominees will campaign and appear on popular talk shows to discuss their excitement for the upcoming events. Personally, I wouldn’t be surprised if this activity is taking place prior to the nomination announcement.

However, I strongly believe awards should be given upon merit and would like to believe a good performance will prosper, and the award will be given to the rightful winner on the night.

What are the big trends the PR industry should be prepared for over the next few years?

I think the cost-of-living crisis will continue to be an important consideration for everyone.

Customers will be making more considered purchase decisions, and brand or spokesperson communications should be aware of this. You often see a lot of brands and celebrities making tone deaf comments with long-standing consequences to their reputation, often beyond the point of repair.

While agencies need to ensure that their PR strategies reflect their client’s business need, all PR plans need to be flexible and responsive to the client’s market. The past has shown all of us that things can change overnight, so you need to be willing to adapt too.

For more on responsive PR, check out our previous piece ‘Reactive PR: Turning something out of nothing‘. Want to connect with entertainment media? Find out more about the Vuelio Media Database here. 

Newsjacking

Tips for spotting the best newsjacking opportunities

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This is a guest post from Alice James, a strategic and creative freelance digital PR, specialising in reactive approaches.

What is newsjacking? Newsjacking is often described as a brand marketing tactic where a brand responds to news or social media trends. Think Ryanair’s witty responses to the wider news agenda.

Tweet from Ryanair

In the PR world, however, newsjacking is a complimentary link building tactic used by digital PRs to gain coverage for a brand and their website. In a nutshell, a Digital PR professional will monitor the media and news to find opportunities for brands to be centerstage with expert insight and exclusive commentary.

It is fast paced, and extremely reactive, but a solid way to earn valuable media coverage. When newsjacking is used as part of a wider PR strategy, it can accelerate expertise, authority, and trustworthiness of a brand – all key markers that Google considers when evaluating your content and website.

So, if you’re looking for a budget friendly way to earn coverage (which could lead to better rankings!), this article will teach you how to spot the best newsjacking opportunities.

How to Spot the Best Newsjacking Opportunities

Utilise Twitter

PR and Media professionals have a strong community on this social media platform. But if you’re keen to capitalise on newsjacking opportunities, you can search through the popular ‘journorequest’ hashtag. Here, you’ll find journalists from all sorts of publications or freelancing who are looking for products to review, expert insights for their articles, or for case studies to include in write ups.

If you’ve got a good list of associated keywords for your services or products, you can use this as part of your search to refine the opportunities available to you. For example: ‘#JournoRequest marketing’

More often than not, a journalist will include their email either in the request, on their profile, or ask you to DM them with a response if you fit the bill.

As Twitter is a public forum, it goes without saying that you need to act fast on these requests. Many other PRs or even brands and businesses themselves will be looking for the same opportunities.

For more on connecting with journalists, read our previous piece ‘6 reasons to stop using #JournoRequest and start using the Journalist Enquiry Service‘. 

Connect with people on forums

Forums are a great place to connect with prospective customers, and to understand the nuances of their ‘pain points’.

Popular forums such as Reddit and Quora are a great place to find trending niche topics, and can give you a unique opportunity to draft some exclusive commentary before pitching to journalists in the field.

While this treasure trove might not have direct opportunities to earn some coverage, it will give you a view on what your prospective audience wants to talk about.

Immerse yourself in the news cycle

In this day and age, with push notifications and the urgency of social media, it is hard to avoid the news. I recommend taking the time to curate your read list and get to know exactly what the press reports on in your industry (and beyond!).

Staying on the pulse of relevant news will give you real-time insight into what your target audience is digesting.

Get ahead of the news

Being immersed is a good place to start, but if you’re able to get ahead of the news, it can be in your favour for a truly reactive approach to PR. I recommend following popular reporting bodies, such as YouGov or ONS, to access exclusive data before it gets reported on by the media.

The ONS event calendar also details upcoming releases which can be searched by keyword. This means you can prepare some reactive content ahead of time and update it when the data is released, before pitching to journalists at exactly the right time.

Follow journalists in your industry

If you are an active Twitter user, consider following journalists in your business or industry. Not only will this create an additional touch point for any instance where you do want to speak to them, but it will also give you insight into the kinds of topics they specifically report on, and the content which does well with your target press.

Being selective in your reactive outreach may seem counterintuitive if your goal is to gain volume coverage. But without pitching to the right people, your carefully put together insight won’t get the pick up it deserves!

Check out more advice on reaching out to the media: ‘How to start your media outreach to gain coverage… without annoying journalists’. 

In summary:

• When it comes to successful newsjacking, it pays to be quick and have your finger on the pulse of your industry.
• Connecting with the press is key. Whether it is with journalists themselves, or simply following your ‘dream publications’ – follow and network with them to understand the kind of content which does well with your audience.
• Although newsjacking is a reactive approach, there’s a lot of preparation you can do ahead of time to improve success rates by preparing comments and insight and adjusting details when the news breaks.

For alternatives to #JournoResources, see how the ResponseSource Journalist Enquiry Service can connect you with journalists writing about your niches directly. 

Want to find journalists in your sector and start building relationships? Try the Vuelio Media Database. 

Trends in food and drink for 2023

Food & drink forecast: 2023’s biggest trends

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This is a guest post from Hatch Group’s senior account manager Emily Boswell.

At the start of a new year brands, marketeers and other industry professionals all start to look towards what lies ahead. At Hatch, we have already seen a whole host of predictions for 2023 trends focused on AI, the economy and across different sectors and the food and drink industry is a sector with plenty of opportunity to adapt, change and grow in 2023.

Unfortunately, as we enter a predicted recession, the cost-of-living crisis looks set to have a huge impact and specifically upon the Food & Drink sector, with rising costs and less disposable income to treat ourselves. With this in mind, we can expect this to underpin many of the trends across all industries. Consumers will not only be looking to save money, but with the climate crisis ever at the forefront of the news, they will also be considering more and more the impact that their choices have on the planet.

As experts in the food and drink sector, Hatch is here to forecast some of the key trends we expect will shake up the food and drink industry this year.

Value for Money

With the cost-of-living crisis going nowhere fast, value for money is key in 2023. We anticipate that people will be eating out less, and instead opting for homecooked meals.

Therefore, we expect to see people prioritising more affordable meals and ingredients, as they look for ways to reduce the cost of their shopping basket.

It doesn’t stop there though, through our work within the consumer tech sector we’re seeing that consumers are increasingly looking at their cooking products too and considering how they can save money on their ever-increasing energy bills. For example, slow cookers and air fryers are flying off the shelves thanks to their low energy usage credentials.

The tinned fish revolution

Yes, really. With the cost of living making consumers rethink their usual habits, shoppers will be constantly looking for ways to spend less on their weekly shop. One of the most expensive items in consumers’ shopping trollies is protein, meaning shoppers will likely start to look for cheaper alternatives. The answer? Tinned fish.

This is a trend that is also being driven by TikTok. In 2022, we saw an increasing number of videos going viral on the platform, showing aesthetically-pleasing fish charcuterie boards, which many are recreating at home. In fact, sales of canned seafood shot up by 10% in the US last year – something we expect to see here in the UK this year.

Conscious choices

Consumers are moving more and more towards planet conscious and sustainable choices and we’ll see a greater focus placed on plant-based and environmentally-friendly options in the coming months

At Hatch we work with food and drink producers across a range of different products from frozen peas and cheese, to wine and rum and we’re seeing lots of consumers making changes with their diets, to opt for products that have lower carbon footprints that are better for the environment. For example, smashed peas on toast has become a popular alternative to the traditional smashed avocado, as consumers have become more aware of the impact avocados have on the environment.

With this shift we will continue to see more plant-based food alternatives on the shelf. However, these won’t be confined to just supermarket shelves – we’re seeing an increase in the number of plant-based fine dining restaurants, and an increase in Michelin stars being awarded to restaurants for their plant-based meal innovation.

New alternatives for non-dairy milks

Following on from these conscious choices comes a new wave of non-dairy milks.

Non-dairy milks such as almond milk and oat milk have been soaring in popularity in recent years. However, with consumers awareness around the massive environmental impact of almond milk, we’re likely to see more non-dairy alternatives becoming popular in 2023.

In fact, we’ve already seen new milks such as sesame milk and pistachio milk becoming popular. Pistachios require half the amount of water to grow than almonds, and sesame milk requires an astounding 95% less water – the perfect alternative for environmentally-conscious shoppers!

A nod to nostalgia

90s fashion isn’t the only thing set to make a return. With consumers facing challenging times currently, there’s going to be a greater demand this year for nostalgic foods that consumers can find comfort in. We constantly see posts on social media clamouring for the return of chocolate bars that are no more (R.I.P. Mars Delight) and original recipe Sunny-D and it looks as though brands are starting to pay attention.

Think back to the favourite foods from your childhood, such as hot dogs, old-school cereals, or pick and mix sweets – these are the types of foods we expect to see returning to supermarket shelves this year.

And over in the US, we’re even seeing the likes of McDonalds introducing Adult Happy Meals, to cater to this nostalgic consumer.

English wines

English wines have been soaring in popularity recently, with sales doubling in the last two years alone and English wines starting to be recognised at wine producer prestigious award ceremonies.

At first, it’s all been about English sparkling wines, however now that people are trusting that we Brits do in fact know how to make good wine, we’ll see more demand for English still wines too.

This year in particular is likely to see an increase in English red wines. 2022 saw England’s joint hottest summer in records going back to 1884, leading to an excellent harvest for Pinot Noir, and generally creating excitement from many winemakers across the country.

Plant-powered pasta

Pasta is universally loved, and a staple for many home-cooked dishes. However, as consumers look to make healthier choices with their diet, we’re likely to see shoppers exploring healthier pasta alternatives. Enter, plant-based pastas.

The perfect option to increase our vegetable intake, plant powered pasta is expected to be a big trend in 2023, and while everyone’s heard of courgetti, expect to see the likes of sweet potato pasta, spaghetti squash, chickpea fusilli and even yellow pea penne becoming popular this year.

Paper drinks bottles

As consumers look for more sustainable products, they’re holding brands to a higher standard than ever before.

The environmental impact of glass bottles is coming more into focus for consumers, and brands are having to respond. Thankfully, some drinks brands, such as Greenall’s Original London Dry Gin, Green Man Wildwood Vodka, Gyre & Gimble Coastal Gin and Avallen Calvados, have found the answer in paper bottles. Usually made from recycled paper, these bottles have a considerably lower carbon footprint compared to their glass equivalents.

Emily Boswell is a senior account manager at Hatch Group, with over six years’ experience working across a number of food, drink and FMCG brands. Experienced in both B2B and B2C press office, social media, and activations, Emily’s client portfolio has included brands such as Fentimans, Black Sheep Brewery, Puerto de Indias gin and Yes Peas!.

For more from the Food & Drink sector, read our previous posts on how the big six UK supermarkets are faring with their cost-of-living messaging in the media, as well as how to pitch to journalists writing about food and drink with related stories and information. 

6 tips on fighting medical misinformation

6 pointers for PR professionals tackling misinformation on the front lines

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Misinformation, disinformation and fake news is highly contagious and harmful, especially in the field of health. Effective PR and communications can help fight the spread and protect the public from its impacts.

Our latest white paper ‘Medical misinformation: How PR can stop the spread’ features guidance for comms professionals tasked with educating and informing, with advice from medical, healthcare and pharmaceutical practitioners working in-house, agency-side and within the media.

Take note of these six pointers from the paper, and download the full report here.

1. Be vigilant with AI tools

‘A key challenge this year will be the threat of generative AI and combatting misinformation, particularly online. However, it is an area for opportunity and growth – the harnessing of tech to provide data rich intelligence that can underpin PR activity.’

Matt Wilson, media and public affairs manager for the Advertising Standards Authority (ASA)

2. Stay transparent

‘Transparency of production, transparency of bias, transparency of any kind that goes into news organisations’ production or production values should be better communicated with consumers.

‘When you go into a shop, you pick up a piece of food and it has the nutritional information on the back so that you can decide whether or not you want to eat it. If we had better signposting within news organisations to help us understand how the piece was created and why it was created, it would help us better pick quality content as consumers.’

Jodie Jackson, founder of the News Literacy Network (find out more about the network in this ResponseSource interview)

3. Allow open conversation to avoid mistrust

‘Although witnessing medical misinformation being spread can be frustrating, especially as a healthcare professional, it is important to remain understanding as to why some people may hold irrational beliefs. Mocking them for having these views, or suffocating any conversation around them, can lead to a further level of distrust between the general public and professionals within the pharmaceutical industry, which can further fan the flame of misinformation.

‘It is important to target misinformation with education and critical thinking – after all, social media regulation will not stop misinformation from being spread in the long-run, as people will find other ways to do this. Changing the way people take in information and educating them on how they can validate information before believing it directly must happen, too.’

Carolina Goncalves, superintendent pharmacist at UK pharmacist Pharmica

4. Pay close attention to inequalities and bias still within the health sector itself

‘As a health journalist, I’ve become increasingly interested over the last five or so years in issues around health inequalities, gender bias and medical misogyny.

‘In 2018 I started my blog Hysterical Women to bring together women’s stories and experiences in one place. It particularly explores some of the dismissive and disbelieving attitudes that women can encounter when seeking healthcare – the idea that we’re being “hysterical” or “hormonal”, or that our symptoms are “all in our heads”.

‘I hope to move that conversation forwards – beyond simply curating experiences to actually looking at the underlying reasons, highlighting some of the campaigns around the gender health gap and exploring what the solutions might be.’

Sarah Graham, writer and author of ‘Rebel Bodies: A guide to the gender health gap revolution’ (read more about Sarah and her work in this interview)

5. Go beyond the physical to gain and retain the attention of your audience

‘Re-evaluate your assumptions about what people will engage with. Mental health is a big concern, for example – so consumers may be more likely to engage with content about mental wellness, compared to physical wellness.’

Helen Fitzhugh, associate director, Healthcare at Kaizo PR

6. Be responsive to international events to fight fake news

‘One advantage we have on misinformation is that it rarely falls out of the blue – it tends to spike in response to unfolding events. Extreme weather events, global conflicts and public health crises are all areas where misinformation can thrive. We’d recommend keeping an eye on countries that have elections coming up, too.’

Shayoni Lynn, founder and CEO of Lynn

Download ‘Medical misinformation: How PR can stop the spread’ here.

 

10 ways energy suppliers can enhance their crisis comms

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The causes of the energy crisis have been an international debate for almost a year, though gas and electricity suppliers are often first in line to carry the weight of public outrage – which was only exacerbated when claims of profiteering began to surface in 2022.

With several independent/large scale suppliers  set to reveal ‘bumper’ results in the coming weeks, comms teams need to be prepared for any potential onslaught.

Since 1 Feb, 102 national news sources have commented on the projected elevation of PR crises for energy suppliers. Speaking on one of the biggest profit scandals of the past year, Investec analyst, Martin Young said comms in this sector has ‘arguably gotten harder’.

Similarly, a former business analyst at E.ON was quoted extensively in an FT article earlier this week, stating that suppliers actually lose money through household energy and that the  ‘limelight should be on the producers’ instead.

Now more than ever, it is vital for suppliers to be closely monitoring industry news and measuring media presence, building preventative and reactive strategies based on the results.

Here are 10 tips to enhance your crisis comms process:

1. Measure regularly and efficiently

Whether internal or external, the diversity of crises in the energy sector is high and the ability to reflect on performance can feel limited. Making an effort to monitor your media presence comes with high rewards, primarily the ability to refine and target your strategic goals.

Fortunately, there are several ways to achieve these results with a quick and high-level analysis.  Check out our four-step guide to learn more.

2. Define your key messages

Sentiment alone isn’t enough to ensure that you have successfully diverted a PR crisis. When the entire industry is affected, you need to know that the value of your positive/neutral coverage is stronger than your competitors.

While there are a few ways to do this, a strong set of key messages is one of the most effective ways to ensure that you are delivering highly relevant and reactive attitudes.

Key messages also allow you to measure your brand reputation against competitors within the specific crisis at hand. To get started, try the following:

  • Establish 3-5 key messages – what do you want to say?
  • Set your parameters – where do you want it to be heard?
  • Assess your coverage – what messages landed best? How did competitors perform?
  • Build out KPIs – how can you improve on messages that were not received well OR performed poorly?

Check out this five-step guide to learn more about creating key messages that actually land with your target audience.

3. Prioritise personability

Key messages in a crisis are as crucial as the tone set within them. Suppliers who maintain an approachable attitude with their customers maintain a much stronger ratio of prominent and positive coverage than those who do not — Octopus energy is a leading example of an energy company that holds a consistently strong relationship with the British media.

That being said, knowing your audience is key for drawing the line between personability and ignorance. OVO has been applauded for lessening its corporate tone across PR publications, but has also previously been called out for diluting the severity of the energy crisis by advising Brits to ‘cuddle pets’ to stay warm.

4. Produce more content

Among the ‘Big Six’ energy suppliers, better owned content equates to better earned content. In other words, those who publish regular blogs, newsletters and press releases have a much more valuable media presence than those who do not.

Another huge benefit of having a strong owned-media readership is that it presents an open opportunity to plug key messages and drive the brand attitude towards current crises.

5. Know how to apologise

When Shell was called out across international press for purchasing Russian oil in March last year, it rapidly resurrected some respect by following what Pink Elephant Comms refer to as the ‘Three R’s’ – Regret, Reason and Remedy.

While the story peaked around the world between 6 and 15 March 2022, the supplier’s negative sentiment rate dropped from 89% to 68% after it released an extended apology on 8 March 2022.

6. Prevention over cure

When the entire industry is baring the impact of an extended crisis, the biggest names are likely going to be in the media spotlight on more than one occasion.

In preparation for this, building early-onset preventative strategies is a much stronger method than trying to dilute a negative peak in coverage. For example, Octopus Energy’s electric blanket campaign is an ongoing success that has leveraged nationwide positive coverage throughout Winter over the past couple of years.

7. Don’t go silent

In a world where activism and ethics are at the forefront of consumer interest, the adage that ‘the best PR is invisible PR’ has become a risky perspective.

Throughout the 2022 World Cup, FIFA partners who promoted messaging in favour of human rights a few weeks ahead of the event demonstrated much more control over negative coverage throughout the competition than those who said nothing at all.

8. Explore the meaning of authenticity

Greenwashing, woke-washing and alike are some of many ways in which the media are capable of fishing out those who are authentic in their actions versus those who are not.

Fortunately, with some research, there are several visible ways to enhance legitimacy in a way that also generates media interest. For example, since COP27 in November, STEM companies that are part of the Science-Based Targets initiative (SBTi) have seen a stronger positive Share of Voice in relation to net zero coverage than those who are not.

9. Internal alignment

Among the UK-based PR publications talking about crisis comms over the past month, approximately 62% mention the importance of internal alignment between comms, public affairs and legal teams.

A crisis comms committee with executives and key members of each department is an effective way to achieve this from a top-down level.

10. Managing misinformation

Since the start of the energy crisis, PR publications have demonstrated consistent interest in which suppliers are working with external agencies. While this coverage in itself is relatively neutral, it falls in line with ongoing accusations that PR agencies are to blame for promoting misinformation for energy clients.

Once again, prevention is the best method here – work closely with your crisis committee and agency to ensure total alignment and authenticity. Agencies are now much more cautious of how they choose to support energy suppliers, as their reputation is at stake too; total transparency from the start is the best way to mitigate any media allegations for all parties involved.

Want to know more about this data or how media insights can support your PR and communications? Find out more.