Pr and comms stats

86,000 people work in PR and communications

The UK PR and comms industry has grown nearly 4% since 2016, when the industry had just 83,000 people. New figures from the PRCA’s 2018 Census also reveal the industry is now worth £13.8bn, up 7% from 2016.

The comprehensive survey, which took information and views from nearly 1,700 respondents, was launched at Golin on Tuesday 1 May by PRCA director general Francis Ingham and PRWeek’s editor-in-chief Danny Rogers.

Among a whole host of detailed revelations, the study revealed the gender pay gap within the industry; something that’s been largely impossible up till now because most organisations don’t meet the 250-employee threshold set by the Government for mandatory gender pay gap reporting.

The average salary across the whole industry is £45,950, but for women it’s just £42,588 and men its £53,952. This 21% gender pay gap is even more shocking when we consider that 66% of the industry is female, suggesting that women fill the more common junior roles while men take the fewer senior roles.

This formed part of the discussion at the launch event, as both Ingham and Rogers were questioned about the gender pay gap. Somewhat putting the two successful men on the spot, an attendee asked what women could do to earn as much as their male counterparts. Both suggested through their own experience, it’s about asking for it and knowing your own worth, and suggested more pay transparency could be useful.

The census also looks at ethnic diversity, and reveals that 78% of the industry is white British, which is the first time it has been more diverse than the country (though it still falls short of the London diversity levels, where the majority of the industry is based). Beyond British, the industry is 89% white, which is a 2% decrease from 2016; no other ethnic grouping makes up more than 1%. There were no details on a diversity pay gap, which was later suggested by an attendee and Ingham agreed it would be looked at in future Censuses.

One of the most surprising areas of the census is the section on evaluation. It reports that 24% of professionals recognise the Barcelona Principles 2.0 over other valuation methods, while 12% still use AVEs. The use of AVEs is dropping, down 4% since 2016, but what’s perhaps more concerning is the lack of a replacement.

A huge 33% of the industry does not use any evaluation methods, while 20% use blended methods of existing frameworks and other tools or in-house models. As the post-launch discussion revealed, the industry is in desperate need for standardisation in this area, to prove its value and increase its professional status.

Ingham said that PRs would never be loved, but he thinks the industry should be respected. He likened the role of comms to that of finance or legal – you don’t need to be shouting about the work for people to know how vital it is. When asked if more could be done to regulate the industry to improve its reputation, Ingham pointed to the expulsion of Bell Pottinger from the PRCA last year, and said, ‘On the same day, 17 agencies joined the PRCA’.

The full report is available online, and allows an entire industry to benchmark both individual company practices and compare against everyone else in the market. Hopefully the positive trends we’ve seen toward a more diverse industry will continue, while those worrying signs of a lack of standardisation and professionalism will be addressed.

Empire State of Mind

Representing some of the biggest names in luxury and real estate, Relevance International is on a meteoric rise and we’re delighted that Suzanne Rosnowski is joining us for our webinar: Empire State of Mind – Going Global with Relevance International.

Suzanne will be discussing how PR is different in New York and London, and why her clients increasingly want one agency to cover the entire planet. We’ll also explore the ethical boundary between paid and earned media, and how different markets use influencers in different ways.

Watch the webinar to learn:

  • What it takes to communicate on a global scale
  • Whether it’s ever worth paying for PR
  • How to expand an agency to new countries and time zones

empire state of mind

GDPR for Comms

GDPR is the most important change in data protection in 20 years. It affects everyone who deals with personal data, and getting it wrong is not an option.

Vuelio is delighted to partner with Rowenna Fielding, GDPR specialist at Protecture, to discuss:

  • What GDPR means for the comms industry
  • Why you need to know the difference between ‘legitimate interest’ and ‘consent’
  • How to comply and still communicate successfully

rowenna fielding gdpr

Relevance PR

What does it take to be a global PR?

New York-based Relevance International recently opened its London office and has its sights set on more. With a raft of clients from the luxury, real estate and corporate worlds, Relevance International has come a long way since its launch in 2012 – driven by its founder and CEO, Suzanne Rosnowski. 

 

Relevance’s London office recently announced two appointments, Anita Gryson as associate director and Alice Lacey as account director, and it has been named global public relations agency for The Royal Atlantis Residences in Dubai. So, how does an agency go from seemingly humble beginnings to taking on the world in just six years?

Luxury and prestige brands have a global client base, and it can be a challenge targeting such an expansive audience. For Suzanne, finding this audience and, more importantly, reaching them with the right messaging is an ‘art form’ for which Relevance International has an unwavering passion. Growing a global presence is part of this challenge, and the new London location – coupled with an engaged affiliate network of publicists – aims to tackle it.

We’re delighted that Suzanne Rosnowski will be joining Vuelio for a live webinar on Tuesday 27 March, at 2pm (BST). She will tell us how she grew her agency for the global stage, how US PR differs from UK PR, and why she has her sights set on even more locations across the planet.

Sign up to the webinar here. Even if you can’t make it, we’ll send you the recording

Suzanne will also discuss the PR industry more broadly, and has a wealth of experience to talk with authority on everything from social media to the benefits of being a partner at a firm. We will be exploring a huge industry issue – the ethical dilemmas around paid/earned media, with Relevance’s position of not blending advertising and PR, part of their global approach. This is particularly significant when considering the rise of influencer marketing and paying for coverage.

The webinar will also include a live Q&A with the audience, so if you have any burning questions, and want answers from the top, this is the webinar for you.

 

 

AI robot

Artificial Intelligence making PR smarter

The CIPR artificial intelligence (AI) panel has published an initial list of 95 tools that are helping to make PRs work smarter. Is anything missing?

The AI panel was founded in February to explore the impact of AI on public relations and the wider business community. Stephen Waddington, chief engagement office at Ketchum, is on the panel and said: ‘The conversation around the impact of #AIinPR on culture and society is getting louder. The new CIPR panel will aim to characterise its impact on public relations practice, workforce and conversation in the public sphere.’

The full AI panel is made up of 12 leading PR experts from a variety of backgrounds and is tasked with three projects in 2018:

  1. A crowdsourcing exercise to characterise technology and tools that are helping public relations practitioners work smarter and more efficiently
  2. A skills framework that will seek to estimate the likely impact of artificial intelligence on the public relations workforce. It will aim to produce a paper for the World PR Forum in April
  3. A literature and content review to explore the impact of artificial intelligence on the public sphere. This project will aim to produce a discussion paper for practitioners

The first project has created the initial list of 95 tools, but the CIPR believes there are plenty missing and is calling for submissions to be made through the website.

If you can think of a digital tool that can help PRs work smarter, take a minute to complete the short form here

The list is broken down into 22 broad categories, including those that Vuelio clients will be familiar with – media monitoring, media distribution, campaign management, stakeholder identification and management, and media relations workflow platforms – as well as platforms that manage audio content, written content and utilities like WeTransfer and Open Library.

The full list is likely to reveal new resources for even the most tech-savvy PRs, and includes hidden gems like PNG Mart, a library of images with transparent backgrounds; Readable.io, which helps make writing more readable; and GoAnimate, which allows anyone to create professional animated videos.

The AI panel is aiming to complete a full list of 150 tools for all PR professionals to easily access by April.

The next step will be benchmarking these tools against the skills and competences for public relations set out in the Global Alliance competency framework. Waddington said: ‘The overall goal is to start a meaningful conversation about the impact of tech on practice’.

For more information about the project, visit the CIPR website.

Shouldn't have missed

5 Things You Shouldn’t Have Missed – 2 March 2018

This week’s five things includes the sexual harassment survey from PRWeek, the cancellation of Leveson II, Max Mosley’s bad week, Comcast’s attempt to oust the Murdochs and TWO national newspaper editors departing.

And there’s a sneaky sixth for all you PR fans out there.

1. Time’s Up

Time's Up

A survey from PRWeek, the PRCA and Women in PR has made for grim reading this week, after it was revealed that a quarter of women in the industry had faced harassment in the last year and one in six had been sexually assaulted. The shocking report also revealed that in nearly 45% of sexual harassment cases, it was a line manager or senior person within the organisation that carried out the offending behaviour, and in over two thirds of all incidents, the organisation took no action.

Bibi Hilton, president of Women in PR said: ‘We need employers to review policies and ensure there is a clear course of action for cases of sexual harassment: to train and empower men and women across their organisations in how to report and respond to cases, and to put in place clear codes of conduct for relationships between PROs, clients, journalists and influencers. Above all we need to drive real behaviour change. Failing to act is not acceptable.’

 

2. Leveson II cancelled

Matt Hancock

Matt Hancock, the secretary of state for digital, culture, media and sport has officially closed the Leveson inquiry, quashing the hopes of some that the second part would be enacted. Hancock, speaking for the Government, believes the first part of the Inquiry was sufficient in bringing criminal convictions against wrongdoers and creating change within the newspaper industry due to the creation of IPSO (and to a lesser extent IMPRESS).

This a huge win for the press, as the Government has effectively endorsed the none state-backed regulator IPSO, and Hancock even revealed he is going to repeal Section 40 – a controversial piece of legislation that would have seen publishers pay legal fees for accusers in court cases, win or lose. For those that feel they have been victims of press intrusion and corruption, this is disappointing – but with the Government currently waging a publicity war over Brexit, having good relations with the press is a must.

 

3. Max Mosley’s bad week

Only partially related to the above, Max Mosley is having a bad week as he continues his war against the press, and they continue their war against him. Evidence of a racist leaflet Mosley published on behalf of Walter Hesketh (who was running in a by-election for Mosley’s father Oswald Mosley’s Union Movement) was found by the Daily Mail in archives in Manchester. The disputed leaflet reads ‘colour immigration threatens your children’s health’. The story led to this excruciating interview with Channel 4’s Cathy Newman:

Over the rest of the week, the Mail continued its attack on Mosley, discussing right wing links he allegedly had in the past – inadvertently drawing attention to the paper’s own right-wing links from the past.

The row is ongoing, with some members of IMPRESS – which is funded indirectly by Mosley through two charities – saying the revelations have made them reconsider their membership, as the Press Gazette reports.

 

4. Comcast aims to ruin Murdoch family fun

21st Century Fox

Completely unrelated to any of the above, the Murdoch family’s control over their share of the UK media landscape came under threat this week. Giant US corporation Comcast, stomped all over 21st Century Fox’s bid to take over the entirety of Sky, with their own, significantly higher, bid. The Murdochs have been attempting to secure Sky since 2016, but have hit multiple snags including the CMA’s uneasiness at the level of control over the UK media it would give them and the recent takeover of Fox by Disney.

Comcast’s bid may be favourable to the regulators, and a UK Government keen to be seen as open for business post-Brexit, but the Murdoch tradition in UK media is strong so it really could go either way.

 

5. Two National Newspaper editors quit

Express and Star

In a shock announcement, two national newspaper editors quit their roles this week, after their papers were acquired by Trinity Mirror. Dawn Neesom, the longest-serving female national newspaper editor (after 15 years in charge) has left her role of editor of the Daily Star to pursue a career as a freelance writer and broadcaster. Hugh Whittow has also left his role of editor of the Daily Express.

The moves led to a raft of changes at the papers, with senior Mirror staff now at the helm of each paper. How this will affect the political independence of each paper remains to be seen, but Mirror CEO Simon Fox remains adamant that his papers will stay on their respective political paths.

 

6. A sneaky sixth – Top 10 PR Blogs

Where do you go to read the best PR and communications content (other than Vuelio, of course)? If you don’t read them already, check out these leading blogs.

Snapchat

What did Kylie Jenner teach us?

The headline isn’t a joke. Kylie Jenner managed to wipe over $1bn off Snap’s market value (that’s BILLION), with a single tweet. But everyone seems to have missed the key point.

We talk a lot about social media on the Vuelio blog – from Facebook’s youth problem and changing News Feed, to celebrities buying fake followers and being on Matt Hancock. But recently, the news has been focused on Snapchat – the youth-friendly network whose recent update has made all the wrong headlines.

First, a petition against the update passed one million signatures (it’s now reached over 1.2m). Snap’s response was straight out of Facebook’s playbook, saying: ‘We hope the community will enjoy it once they settle in’. While Zuckerberg has got away with this time and time again, the platform is fundamentally different.

Facebook is focused on connecting people that know each other, whereas Snapchat’s popularity is in part due to power of celebrity and insight it gives users into the celeb lifestyle. So, what’s the worst thing that could happen for Snapchat? One of its most famous users saying she doesn’t use it anymore.

But is the lesson for PRs that Snapchat is dying (as the Guardian would have us believe)? That influencer marketing is more powerful than people realise (which we know, right?)? Or is the lesson actually about an entirely different social network?

Kylie Jenner’s criticism of Snapchat was posted on Twitter, and it quickly made headline news around the world. And there it is, Twitter.

Facebook is constantly under fire for spreading fake news, not dealing with inappropriate content and ruining the fortunes of publishers who now rely on it. LinkedIn is for workers, and while useful in its own way, will never be the leading ‘social’ platform. Even Instagram, the friendly visual platform with soaring popularity, has users angry with the algorithm.

Twitter – for all the accusations that it is ‘negative’ and needs an edit button (which would be a mistake for a hundred reasons) – trundles on, both in the background and seemingly at the forefront of major news stories every day. It may not be as visual or attractive as Instagram or have as many users as Facebook, but for setting the news agenda, none beat it.

It gives public figures and ‘stars’ the chance to share their thoughts and opinions, allows these to be spread easily as each tweet can be embedded on news sites. Every journalist worth their salt is on Twitter and is using it to source news or reaction to news. Twitter means the President of the United States has never been more accessible (incredibly awful, maybe, but excellent for news).

It’s not for everyone – if you’re looking to start a style trend or shift product, it’s probably not the platform for you. But for PRs who want to be in the news (and which of us don’t?), then Twitter is the place to be.

A tweet can wipe over $1bn off a company’s value AND be covered by every major news outlet in the Western world.

So, next time you’re planning your #socialstrategy we’d like you to remember just one thing: Twitter.

media

Social or traditional?

Social media is often seen as the death of traditional media, as more people go online for their news. The ease with which competitive news sites can be created – coupled with low advertising rates – has stunted revenues and traditional media’s grip on the industry.

But for the PR industry, and often agency clients, it is traditional media that holds the appeal – a mention in an article in The Times is considered, by many, to be a greater achievement than a trend on Twitter.

On the other hand, new agencies are now popping up with a dedicated focus on social and digital media – promising results with huge numbers and Instafame.

Which is right? Traditional or social?

The answer, unsurprisingly, depends on your brand and what you want to achieve, but chances are, you should be focused on both.

Social boasts the audience numbers and one mention can make or break a business. But what social lacks, is respect. A timeline on Twitter can publish a tweet from the Pope alongside your cousin Dawn and Geoff from accounting, which for brands makes it less attractive.

In a printed newspaper or magazine, the content is hand curated, and the audience expects quality. Sure, the reader numbers may be low (or tiny in comparison) but the engagement levels are high and your mentions can again make or break a business.

So, if you’re still trying to work out if you should be monitoring social or traditional then the chances are it’s both. If you focus on one, you risk missing half the conversation about your brand and with that, opportunity to react, grow and evolve.

No business can afford that.

That’s why Vuelio is integrating our social monitoring and measurement alongside traditional (print, broadcast and online news). You’ll be able to see how you’re performing across every platform, all from one dashboard.

Vuelio integrated social media monitoring allows you to monitor the topics and influencers that your audience is engaging with by tracking their activity across social media platforms such as Facebook, Instagram, Twitter, YouTube and many more. This content will now appear next to your traditional monitoring and metrics, so your success is clear on all fronts.

We have also introduced pre-built reports to help you compare social media coverage to traditional media and understand the impact social has on your campaigns and brand.

Tired of curating stats and monitoring mentions? Don’t waste time researching reports, let Vuelio do all the hard work for you.

Facebook people

Have you updated your Facebook strategy?

After signalling a huge change in Facebook’s News Feed, with more focus on posts from friends and family, Mark Zuckerberg has now revealed the second stage of his changes, promising the platform will serve up news from ‘trusted’ sources.

As Zuckerberg’s latest post explains:

‘I’m sharing our second major update this year: to make sure the news you see, while less overall, is high quality. I’ve asked our product teams to make sure we prioritize news that is trustworthy, informative, and local. And we’re starting next week with trusted sources.

‘There’s too much sensationalism, misinformation and polarization in the world today. Social media enables people to spread information faster than ever before, and if we don’t specifically tackle these problems, then we end up amplifying them. That’s why it’s important that News Feed promotes high quality news that helps build a sense of common ground.’

The ‘high quality’ news and ‘trustworthy’ sources will be decided by the Facebook community. As part of its surveys, the network will now ask if users are familiar with a news source and if they trust it. Facebook is aiming to create a list of sources from people that aren’t necessarily regular readers but those that know and consider the source to be trustworthy. Users who haven’t heard of the source will be discounted.

This is Zuckerberg’s latest attempt to legitimise his network and shift the focus from the spreading of ‘fake news’ and alleged interference in the likes of the Presidential election and Brexit.

What does this mean for you?

The first set of changes are expected to reduce the amount of news in the Feed from 5% to 4%, and the second will dramatically reduce the sources news comes from. This will benefit the sources that are trusted and should make all PR pros and brands consider who they’re targeting in media outreach.

Publishers with the biggest stats and the most readers are going to be greatly affected if they’re not also trustworthy. As the list will be publicly-sourced, it may be easy to think you know what will and won’t make the cut. But just because a news site has a reputation for being untrustworthy, it doesn’t mean Facebook’s crowdsourcing will stop it from appearing. Nor is it clear if those less high-quality publishers will be removed altogether.

As such, your new Facebook strategy needs to be reactive, rather than proactive. Using quality social media monitoring, keep an eye on which of your media partners are still appearing frequently on Facebook, and find new ones that you haven’t used before.

Take time to build new relationships where necessary, and broaden your PR community. That way, your stories will remain where they belong – on people’s News Feeds.

agency competition

Influence at Creative Shootout

We are delighted to be supporting this year’s Creative Shootout and providing finalists with an ‘Influencer Hotline’ during their creative process.

The Creative Shootout is an annual competition that presents a charity brief to the finalists, who then have four hours create a ten-minute pitch. The ‘Live’ Final is just that, with the audience voting on each pitch to decide the top three, including a winner whose pitch will be supported by £250,000 media prize fund from 1XL, and £30,000 worth of agency fees from this year’s Charity FareShare.

Vuelio is known for its influencer relations, from the world-famous blog rankings to the Vuelio Awards – ‘the Oscars of the blogging world’. And we also publish a range of surveys and reports with unique insight into all types of influencers and their relationships with PR and brands. The Vuelio Influencer Database lists thousands of both new and traditional influencers from newspaper editors and politicians to the hottest Instagram stars.

Our in-house research team spend hundreds of hours identifying these influencers, understanding how they work and discussing what topics they like to cover. We create profiles and write biographies so our clients know the best ways to engage with each influencer on an individual level. Good influencer outreach is about identifying the people that can reach your audience and getting to know them, inside out.

We’ll be using our in-house expertise for the Creative Shootout with our dedicated ‘Influencer Hotline’. Our unique intelligence service will be just a phone call away for all the finalists when planning their pitches.

Whether it’s identifying the influencers that can unlock campaign success or revealing which social platforms are best for engagement, our team will be on hand for all the finalists’ influencer needs.

And if the finalists need to know anything about media outreach, monitoring or analysis – well we can help with that too. In fact, Vuelio prides itself on its diverse offering and is always happy to help people looking to engage their audience, whether it’s the public, media or government. Our integrated software can help you build and maintain relationships with, quite literally, anyone.

Beyonce Instagram

2017 – the year of Instagram

Instagram has cemented its place at the heart of visual media. It’s now possible to be a star on Instagram and nowhere else; brands and companies will pay good money for influential posts; and some people will buy fraudulent followers in order to get to the top. Instagram has also been accused of dragging bloggers away from their blogs, as new forms of media ‘entertainment’ develop every day.

2017 truly has been the year of Instagram.

But what are the top hashtags, most-liked posts and most-followed celebrities? Instagram has trawled its data to put together the list of lists and deliver all the 2017 info you need about Instagram. And, who knows, maybe 2018 will see you become an Instagram star.

Most-liked posts

Beyoncé, Cristiano Ronaldo and Selena Gomez dominate the top 10. In fact, no one else managed to make the list (which may be sad news for Ariana Grande, who has more followers than Beyoncé). All three of the top posts were related, Beyoncé and Ronaldo connected by birth, and Ronaldo and Gomez related by hospital:

1. Beyonce

2. Cristiano Ronaldo

3. Selena Gomez

I’m very aware some of my fans had noticed I was laying low for part of the summer and questioning why I wasn’t promoting my new music, which I was extremely proud of. So I found out I needed to get a kidney transplant due to my Lupus and was recovering. It was what I needed to do for my overall health. I honestly look forward to sharing with you, soon my journey through these past several months as I have always wanted to do with you. Until then I want to publicly thank my family and incredible team of doctors for everything they have done for me prior to and post-surgery. And finally, there aren’t words to describe how I can possibly thank my beautiful friend Francia Raisa. She gave me the ultimate gift and sacrifice by donating her kidney to me. I am incredibly blessed. I love you so much sis. Lupus continues to be very misunderstood but progress is being made. For more information regarding Lupus please go to the Lupus Research Alliance website: www.lupusresearch.org/ -by grace through faith

A post shared by Selena Gomez (@selenagomez) on

Ronaldo and Gomez also performed well when it came to most-liked celebrity videos of the year, but Beyoncé didn’t make the cut. Instead, the footballer and singer are joined by Leo messi and Emilia Clarke – though the latter only managed tenth place.

1. Cristiano Ronaldo

New animal in the building Bugatti Chiron ???✌️?✈️

A post shared by Cristiano Ronaldo (@cristiano) on

2. Leo Messi

3. Selena Gomez

The top hashtags of 2017 were dominated by visual or positive words, though how people managed to use them without falling foul of the shadow ban remains a mystery:

  1. #love
  2. #fashion
  3. #photooftheday
  4. #photography
  5. #art
  6. #beautiful
  7. #travel
  8. #happy
  9. #nature
  10. #picoftheday

And a list that’s making headlines is the most Instagrammed cities. While you’d expect Western metropolises to dominate, the list has some surprises. Feel free to insert your own ‘Russian bot joke’ for number two:

  1. New York, New York
  2. Moscow, Russia
  3. London, United Kingdom
  4. Sao Paulo, Brazil
  5. Paris, France
  6. Los Angeles, California
  7. Saint Petersburg, Russia
  8. Jakarta, Indonesia
  9. Istanbul, Turkey
  10. Barcelona, Spain

Keep your eyes out for more Instagram data coming to the Vuelio blog soon.

 

If you’d like to monitor Instagram and find success on the social platform, get in touch to find out more about our social media monitoring.

Santa TV

The media news

In the week that time forgot, the media headlines may be few and far between but there are still gems in this festive period. From Christmas viewing figures to Prince Harry’s Today programme, here are the biggest media stories of the week.

Christmas viewing figures
While the Queen’s Speech was enjoyed by 7.8 million viewers on Christmas day, these numbers were shared by BBC One (5.9m) and ITV (1.9m). For the biggest viewing figures for any one programme, the Mrs Brown’s Boys Christmas special ran away with 6.8 million viewers, or 32.6% of the television-watching public. The top 10 was, as ever, dominated by the BBC but overall the viewers were down on 2016. Last year the average for the whole top 10 was 5.97m but this year it managed only 5.58m.

This decline could be attributed to the rise of on demand streaming services, but this cannot be backed up with data as no stats or figures come from those giants. To help beat the slump, broadcasters have this year released boxsets of fan-favourite shows – as reported in the Guardian.

Prince Harry takes over Today
The man whose engagement and wedding is currently making daily headlines, Prince Harry this morning guest edited Radio 4’s Today programme.  Including interviews with his father Prince Charles and former US President Barack Obama, Prince Harry’s edition focused on the armed forces, mental health, youth crime and climate change.

Showing his lighter side, which has given Prince Harry an ‘accessible’ angle over the years, he delivered quickfire questions to Obama including: ‘Harry or William?’ (‘William at the moment’), ‘The Good Wife or Suits?’ [the latter being the programme his fiancé Meghan Markle stars in] (‘Suits, obviously’), and ‘Queen or The Queen?’ (‘The Queen’).

Amazon introducing advertising products
The Drum reports that, in an effort to take on Facebook and Google, Amazon will launch new advertising beyond Amazon sites and products. The tech giant is also working with Kargo to pair advertising on television and mobile screens. This is in an effort to tackle the 63.1% US digital ad investment in Google and Facebook.

Too early to call the death of magazines
The Guardian has reported on the slump in advertising revenue in the UK magazine market with an 11% year-on-year fall marking the biggest fall since 2009. It also notes that one million fewer consumers purchased print magazines or gave up their subscriptions. All that said, Group M, which buys $75bn of advertising space on behalf of clients around the world, believes the UK consumer magazine market has been seriously undervalued.

Adam Smith, directed at Group M said: ‘It is too early to call the death of magazines. The decline in ad investment is disproportionate to the loss of magazine circulation. This is regrettable and probably not based on the evidence. The single biggest factor [in magazine ad decline] is probably the growth of Facebook. Google and Facebook both continue to grow strongly, and Facebook has been remarkable and is affecting every medium.’

Children’s annuals in decline
The BBC has reported that the sales of Christmas annuals have declined since 2009 with a 58% drop in revenue and a 45% drop in number of copies sold. In real terms, this means that in 2016 2.3m books made £7.8m in revenue where as in 2008 the figures were 4.6m annuals bringing in £18.7m. Annuals are still seen as a good choice for Christmas presents but are thought to be suffering due to the rise in digital media and smartphones.

 

How can Vuelio help you with your media outreach? Find out here

PR master

7 tips to become a PR Jedi Master

Sick of hearing that public relations is the ‘dark side’? Chances are you’re already a PR Jedi but we’re here to guide you to the next level so you can become a Master of the light side. 

*And don’t worry, no ‘The Last Jedi’ spoilers.*

A Jedi is selfless, doesn’t show emotion and stays in control for the good of others. A Jedi never uses their lightsaber to attack.

The dark side is about emotion over control, reacting with your heart rather than your head and attacking for your own needs. Which may sound like some industries, but not the PR industry.

It’s difficult to see in what way a PR pro isn’t already a Jedi; they manage reputations on behalf of others, always attempting to stay calm in order to maintain control in any situation. Their output is not determined by emotional responses but carefully considered to remain professional. And if the pen is mightier than the lightsaber, a PR uses theirs in defence of the business or brand they represent – and never to attack others.

Congratulations young Padawan – you’ve already attained Jedi status. But now it’s time to go one step further; become a Master with these simple tips:

1. Be patient
It takes time and hard work to become a Master, no one gets there overnight. It may feel like you’re brimming with incredible ideas that senior staff – the Masters – don’t understand the significance of. Be patient, they have the full picture and the final say; keep working hard and understand your current place in the order, and you’ll get there.

2. Control your emotion
A PR pro knows they need to remain clearheaded to be an effective communicator, and while ‘there’s no such thing as bad publicity’ may work for some, it’s better not to get into petty squabbles with irate customers or cheeky competitors. Keep your cool to emerge victorious.

3. Gather all the facts
If an emotional reaction is instinctive and immediate, the opposite is considered and in possession of all the facts. Sometimes, not taking action seems like a mistake but caution is a PR’s ally when the story is generally told by others (your influencers).

4. Learn how to defend yourself
Jedi do not attack others but they definitely defend themselves. Firefighting is a bigger or smaller part of a PR pro’s job depending on the nature of the business being represented, but the need to defence can arise for any PR at any time. If something unexpected happens you need to know how to manage it, using all your Jedi powers.

5. Complete the story
A dark lord acts and moves on, not stopping to consider the outcome of their actions (or whether the rebel alliance are now forming a counter attack). A Jedi Master takes time to assess what’s been before and tells that story to the Jedi Council so they can plan what’s next. Use Vuelio Monitoring, Reporting and Canvas to make sure you can see the full picture of your work and easily deliver it to your own Jedi Council (the board).

6. Do or do not. There is no try.
Don’t spend forever planning and thinking about something. Maybe you’ve got the perfect campaign pitch, you’re desperate to start using video or you want to build relationships with the biggest bloggers in the business. A PR Master follows through on their plans, and doesn’t let the fear of failure take over. After all, as our friend Yoda says: ‘Fear is the path to the dark side…fear leads to anger…anger leads to hate…hate leads to suffering.’

7. Use the force
Obviously.

 

Good luck young Padawan.

Public relations santa

Are you on PR Santa’s Naughty or Nice list?

As we approach the end of the year, have you been a good PR professional or will Father Christmas be filling your social media stocking with emoji coal?

There are certain PR bad habits that are easy to fall into, and now is the perfect time to identify whether you’re guilty of anything from the naughty list. After all, Christmas is just around the corner and it’s better to get into good habits now, before they have to become New Year’s resolutions.

PR Santa’s Naughty List:

  1. Mr Mass Emails
    Mr Mass Emails doesn’t have time to build relationships and he knows if he blasts enough contacts someone might run his story. This is lazy PR and only contributes to the bad reputation the industry can have among journalists. There’s a reason the Vuelio Media Database lists detailed biographies of influencers and what they’re actually after – use them.
  2. Mrs Follow Up
    There’s nothing wrong with talking to a journalist about a story or campaign you’re working on, but wait until they’ve reacted to your initial press release. Mrs Follow Up is straight on the phone to check her email has been received while attempting to push the journalist to publish. Of course, if the right relationships were in place, this wouldn’t be necessary.
  3. Miss Single Metric
    How are you measuring your, or your client’s, success? Miss Single Metric only choose one thing, sometimes it’s ‘reach’ and sometimes it’s AVE – either way she doesn’t give anyone the full picture because she believes that if the big numbers look good, then all the stakeholders will be happy. Vuelio Media Analysis allows you to present a multitude of measurements so you can prove your success how it matters most; to the people that care.
  4. Miss But Other Bloggers Work For Free
    Bloggers and social media influencers aren’t like journalists; for the professionals, this is their livelihood and they don’t get paid unless you pay them. Sure, some will work for free, but if you’re trying to work with the best, expect to pay. And don’t argue if they suggest you cough up – these guys are trying to make a living and deserve to be recompensed.
  5. Mr I Missed That Crisis
    If your monitoring isn’t up to scratch, across all channels, how are you supposed to manage crises and fire fight before the story gets out of control? Mr I Missed That Crisis is old school and only monitors print. As he doesn’t have a social media monitoring plan, he didn’t realise his brand was fast approaching headline news for all the wrong reasons.

PR Santa’s Nice List:

  1. Mrs I Make Time For You
    Journalists, editors, bloggers, clients and management are all made to feel just a little bit special by Mrs I Make Time For You. She knows that relationships, both internal and external, take time to build but she also knows that every second is worth it.
  2. Mr Deadline
    PR is busy, fast-paced and soon is never soon enough. Mr Deadline knows how to prioritise the deadlines of all his stakeholders using Vuelio Stakeholder Management. So, if it’s a media enquiry about a big story or a member of the public needing to be contacted, Mr Deadline knows which member of the team is dealing with it and when – all in one place.
  3. Miss Collaboration
    Miss Collaboration works with influencers. She knows which ones are best able to reach her audience and she even has budget to get them on board. But she doesn’t stop there – Miss Collaboration gets creative ideas from the influencers to ensure each iteration of the campaign is unique. She also pushes the bloggers to work hard and provide analytical data, which she can use to prove the campaign’s success.
  4. Miss Presentation
    Miss Presentation used to put PowerPoint presentations together after a campaign, and sometimes managed to fit more than four tweets on each slide. These were the dark days. Now, Miss Presentation uses Vuelio Canvas to gather all the relevant tweets, Facebook posts, Instagram pics, news stories, graphs and charts, so she can present everything beautifully – on one page and with one, shareable link.
  5. Mrs Shares
    Mrs Shares loves reading the PR Club post on the Vuelio Blog, and shares it on Twitter.

 

What bad habits are you going to drop this year, and what do you think PR pros should champion for 2018? Let us know in the comments below.

5 Crucial Metrics to Track in Your Next Media Marketing Campaign

The most tedious part of any media marketing campaign is arguably the most crucial part—analytics.

Sitting in front of the computer crunching numbers definitely isn’t for everyone. But think about it: without properly tracking your campaigns, how can you know whether you’re on the right path to achieve the goals you’ve set for yourself? Or those that the business has set for you?

To help get you started measuring your media campaign, here are five of the most important metrics that are essential to your success.

 

1. Social Sentiment

Likes and hearts

Let’s start off with one of the metrics that’s a little bit more of a challenge to track as it’s more subjective than objective: social sentiment. This is essentially an assessment of how your brand is viewed by the general public (both by the media as well as individuals who have interacted with your brand).

The way to track social sentiment is by keeping records of all brand mentions across various channels: blogs, news aggregation websites, television and social media (this channel is especially important when tracking personal opinions, as people tend to express their true feelings about the companies they’ve interacted with on websites like Twitter and Facebook).

Once you’ve aggregated all the various mentions, you can categorise them as very positive, positive, negative, very negative or neutral. Vuelio automatically tags mentions with sentiment that can then be customised to the user’s specification. Over time, you’ll be able to see how the perception of your brand changes and is influenced by various marketing activities.

 

2. Engagement

social magnet

This metric is thankfully much more straightforward to measure – though the results can be harder to qualify.

Engagement is essentially an assessment of how much people interact with the different kinds of content you publish.

For instance, if you maintain a regular blog, engagement would be the number of comments, likes, and social shares each post receives. If you use radio, engagement could take the form of the number of people that call in after you run an ad.

 

3. Acquisition Channels

social media

This metric is closely tied in with engagement.

Once you’ve figured out how you want to track engagement, you can identify which channels are producing the most engagement. The ones that you will want to capitalise/spend the most money on are the channels that produce the most positive engagement.

When tracking your acquisition channels and prioritising one above the other though, don’t forget to take into account the value of each type of engagement. For instance, a social share on a blog post probably isn’t worth as much as a call in from a radio ad, as a call in is a sales lead – a genuine business outcome, where as a like or retweet is an almost passive interaction.

Thus, while a blog post with thousands of shares may get more engagements overall, a radio ad with only 5-10 call-ins could still be worth significantly more.

 

4. Reach

Crowd of people

This metric is more generalised  than the others on this list. Reach is essentially the span of your brand’s audience – it’s the potential number of eyeballs that are seeing the content your brand publishes. This metric often assumes a certain level of stats, as there is no guaranteed way to know how many people have actually seen something on a screen or printed page.

Also, some say that reach is a vanity number and doesn’t mean much in the big picture since it doesn’t take into account how many people are positively engaging with the brand.

After all, the brand that gets 10% of 10,000 viewers to engage (1000 engagements) is in a better position than the brand that gets 0.1% of 100,000 viewers (100 engagements).

Regardless, reach still plays a role in assessing the effectiveness of your marketing campaign, as it measures the kind of familiarity the general public has with your brand. While this may not directly translate into positive customer-brand interactions, it does help you understand the potential you have, to begin engaging with the people who are, to a certain extent, familiar with your brand.

 

5. ROI by Media Type

investments growing

All of the above metrics are significant indicators of the effectiveness and success of your marketing campaigns. But without doubt, there is only one king of all business analytics, and that is ROI: the money you’re making in profit for the money you invest.

At the end of the day, what you’re trying to do is make money. Thus, measuring the ROI of your campaign is by far the best way to determine whether or not you’re on track to achieve your end goal.

By splitting up your ROI tracking into each individual channel/media type, you’ll have a better understanding of which marketing activities are getting you the best bang for your buck. This can help focus your campaigns on what’s working, but be warned: not all ROI is easily identifiable and a multi-channel approach can still yield the best results.

Wrapping Up
Now that we’ve discussed the importance of marketing analytics and went through a few of the most important metrics to assess, you are ready to begin evaluating the successes and failures of your marketing.

If you’re reading to take your media monitoring to the next level, check out how Vuelio can help.

 

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stressed man

5 PR mistakes to avoid when sending a press release

Press releases are still a fundamental cornerstone of the PR industry, and while social, digital, events and meetings may yield strong results, the humble press release is here to stay.

PR pros are generally well-practised in the art of sending a press release but there are still common mistakes that can easily be avoided.

1. Don’t be generic
Journalists, editors, bloggers and influencers are already receiving an ocean of content from brands and agencies looking to secure coverage. On top of this, they’ve got their own story agenda – few professionals are just waiting for the next great press release to land on their lap. As such, good content needs to be original, unique and ideally include strong research – at the end of the day people want to read interesting stories and the latest iteration of your office move might not cut the mustard. Your company excels at something, otherwise it wouldn’t be an operating business; tell that story and coverage will come.

2. Don’t forget to know your targets
This ties in with our first point – you need to know your contacts before you send, or your press release will be from a stranger. Good media relations start with knowing your target audience and the right influencers to reach them. The Vuelio Media Database lists thousands of contacts across thousands of outlets and includes detailed bios and content topics. Find the right people, give them a call to introduce yourself or, better still, take them out for a coffee (when they’re available) so in future it’s not a stranger pitching to them, it’s a friend.

3. Don’t forget to proof
Any media contact worth their salt will rewrite your press release, use your comments as just part of a feature or expand in their own ways. That said, if your press release has spelling mistakes, uses poor grammar or is just full of unreadable jargon, you may put your journalist contacts off before you’ve started. Keep it simple, and before you send it: proof, proof, proof.

4. Don’t fail to follow up
This doesn’t mean you should call up seconds after pushing ‘Send’ and lead with: ‘Hi there, I’ve just sent a press release…’

Make sure you’re monitoring the content with Vuelio Media Monitoring. That way, if the story is used online, in print or even broadcast, you’ll be able to track all of that coverage in one place. And, if a journalist uses your press release, send them a little note to thank them for the coverage – that lets them know you’re reading their content and also available to help with future stories. And if you’re working on a paid-for campaign with bloggers and influencers, you can ask for metrics to help measure the success of the campaign – work with the bloggers to get your results.

5. Don’t be sales heavy
Your ‘amazing product’ or ‘innovative solution’ is not what a journalist wants to print. The more salesy the press release, the more it will put off a journalist who is looking for a great story for their readers, rather than an advert for your buyers. While a journalist will probably just take these terms out, having too many in will make the whole thing seem like an advert and the journalist could skip it altogether. If you don’t have anything but sales content, then it’s not a press release.

 

What top tips would you give someone for a perfect press release? Let us know in the comments below:

Event

10 ways to get the most out of events

Events are a big part of a PR pro’s life, both as a host and as an attendee. But how can you ensure you’re going to get the most out of an event? Whether it’s the Vuelio Blog Awards or a roundtable of five, here are 10 rules to follow so you can get the most out of any event.

1. Prepare
Check timings, the date and location to avoid missing out or accidentally turning up at a yoga class the week before. Make sure you know the dress code so you feel comfortable in your surroundings. And find out who else going so you can plan who in your team is best to attend – make sure they’re audience appropriate.

2. Set goals
Professionally speaking, this should extend beyond ‘getting boozed up and having a good time’. Do you have clients or contacts attending? Do you want to meet new people? A huge benefit of events is being able to put a face to a name and have real-life chats – something that is often lost in the social media age. Don’t know if someone is going? There’s no shame in asking people directly: ‘will I see you at the Vuelio Blog Awards next week?’ (Of course you will!).  And if you’re a sponsor or host, make sure you’re monitoring event terms in association with your brand, both online and in print.

3. Plan your entrance (and exit)
Do you know your route to the event and the means that will get you there on time? Traffic, public transport delays and even slow tourists blocking your path while pointing at St Paul’s cathedral, can make the difference between attending the drinks reception (and all that valuable networking time) and just missing out. And when the event is over, how are you getting back to the office or home? A daytime exhibition is easier to manage but an evening awards? No one wants to be stranded at 1am.

4. Don’t be afraid to network
Meeting new people, meeting old friends, laughing, joking and enjoying the company of others is why you’re at the event. It doesn’t matter if you’re hosting and you feel like you’re running around like a headless chicken, you still need to make time to stop and chat. Don’t be afraid to strike up a conversation with someone new. Start with, ‘hello’ and follow it up with: ‘What brings you here?’

5. Don’t just hang out with old friends
Sometimes you don’t have networking fear because you already have your buddies with you. Maybe you’re attending with colleagues, maybe you’ve planned to meet contacts on arrival, but you’ll get more value out of new connections and conversations. So, if you’re in a group and someone is alone next to you, bring them into the conversation. Chances are they’re trying to find people to talk to and the more welcoming you are, the better it’ll be for everyone.

6. Relax when it comes to sales
No one is going to be impressed with the salesperson of the year, hitting as many contacts as possible while pressing business cards into hands as they shake. Good networking takes time to know your new contact: talk about them, what do they do, why they’re at the event and share the same info about yourself. Talk about your product or service only if it naturally occurs in the conversation, and business cards are reserved for people that will want to talk to you again. If it’s an awards ceremony, you can contact finalists beforehand and wish them good luck – and then the winners afterwards, especially if you’re a sponsor!

7. Remember you’re still at work
It’s 10.30pm, you’ve had wine with dinner, the dance floor is open and the bars are flowing. It can be easy to forget that you’re still at work, and you still represent your company so should be acting accordingly. Being professional doesn’t mean you have to be a buzzkill, but maybe save the Karate Kid and/or Tina Turner performances for when your professional reputation is not on the line.

8. Follow up afterwards
For event organisers this starts with a survey; mention it at the event and send it a few times so you get as much feedback as possible. If you’re an attendee, don’t let the business cards you’ve collected go to waste – follow each one up with an email saying how excellent it was to meet the individual and then bring in the ‘sales chat’ with what you do and how you could help them. If you spoke to someone about a specific feature, make sure you note it at the time so you can easily follow up.

9. Analyse your goals
Maybe the event was a branding exercise or lead generation. Has your monitoring revealed an upswing in coverage and mentions? Do your key influencers know more about you? Have you made contacts you can now reach out to without a generic email? Present all the benefits back to the bosses, whether that’s a Canvas of the event (like this one we made for the PRWeek Awards) or a presentation of your media analysis.

10. Plan the next
Plan your attendance as far in advance as you can, maybe this means putting sponsorship in the budget or perhaps there is an early bird rate on tickets. Either way, talk to the team that went and work out how next year can be even bigger and better for you.

 

What rules do you follow when you attend events? let us know in the comments below.

Tweeting

Everyone has #280characters

Twitter has finally rolled out 280-character tweets across the platform, after trialling the initiative with a handful of users at the end of September. As with any change on social media, the general consensus is to be outraged – but some brands are making use of the new limit to have ‘fun’.

*unneccesary warning* this post is much longer than it would have been before the new 280-character limit.  

To check that your account has been accepted into the 280 club, either write a really long tweet or check for a little blue ring, which has replaced character count, when you write a new tweet. It should look like this:

280 characters

280 characters

280 characters

A character count appears for the final 20 characters and the ring then turns yellow:

280characters

When you hit zero and beyond, it turns red and your numbers become negative:

280 characters

Not everyone on Twitter is delighted with the change, and for many social media managers this is seen as ruining Twitter’s USP.

Our own social media manager, Kirsti Kauronen, said: ‘One of the main reasons Twitter became so successful was because of the brevity of posts – if you can’t say what you want in 140 characters (which I think is most people’s attention span anyway) you might begin to bore people and Twitter might not be the right platform for you.

‘From a communications perspective, I can see why many social media managers would be happy to avoid the everyday battle with the character limit but, personally, I’d prefer to keep it!’

Keeping to such a short limit encouraged creativity and so some are planning to stick to 140 characters:

For charities, and those that generally have more worth saying, the new limit is being welcomed (and used to make a point):

But for other brands, the new limit seems to be more of a challenging target to reach:

Of course, the new character limit explicitly ignores the only technical request users ever seem to make to Twitter. And so, this morning, the most popular tweet is variations on:

What do you think of Twitter’s new limit? Is it killing creativity, or have tweeters now got a chance to express themselves properly?

PRWeek Awards 2017

3 ways to win a PR award

The PRWeek Awards last week celebrated 33 winners, including 22 awards for amazing campaigns. From the judges’ comments praising the victors, we can see what it takes to win such a prestigious prize.

Vuelio was delighted to partner the PRWeek Awards 2017, which took place on 18 October. Check out our Canvas to see the best content before, during and after the night, from social media and the news.

With hundreds of finalists, each winner had to be exemplary to claim their prize. From the judge’s comments published by PRWeek, we present 3 golden rules to win a PRWeek campaign award:

1. Be brave
Brave is a word used multiple times by the judges across a number of categories, but what does it actually mean? W Enterprise won the Healthcare: Ethical & OTC Consumer award for it’s the Future of Social Care campaign for Cera. Wanting to be the ‘solution’ the the NHS and social care’s major issues of bed blocking and delayed discharges, W Enterprise’s research found every major stakeholder was sceptical change could be made without huge sums of investment. With just a limited budget, W Enterprise managed to battle against this perception using personal pitches to journalists and collaborations with charity and NHS leaders.

Weber Shandwick were described as ‘Brave, clever, disruptive’, for its award-winning Kevin the Carrot Christmas campaign for Aldi. Seen to be taking on the giants of Christmas advertising, John Lewis, the campaign used a similar model to its rival, which had proved successful in the past.

A brave campaign is one that isn’t afraid to take on existing ideas and accepted norms. Winners use what they have in clever ways to challenge perceptions of market-leaders and ‘unchangeable’ circumstances.

 

2. KISS

Keep It Simple, Stupid! The word simple is used by judges more than any other – PR professionals are story tellers and the simpler you can get your message across, the better. Taylor Herring’s The Real Mr Darcy campaign for UKTV’s Jane Austen season was described as a ‘Simple idea, but brilliantly executed’. It created a portrait of what an academic study considered Mr Darcy would have looked like in real life. This simple idea appealed to most national newspapers, leading to significant coverage.

Weber Shandwick’s #BrutalCut campaign for ActionAid UK ‘cut’ videos of Kenyan girls facing female genital mutilation into videos from vloggers, digital publishers, celebrity posts, cinema ads, fesitval screens and outdoor ads. This digital ‘brutal cut’ smashed ActionAid’s targets, and was described by the judges as ‘Brilliantly creative, yet simple’.

Ogilvy PR’s white rhino campaign for Kenya’s Ol Pejeta Conservancy put Sudan – the only male of his species and most eligible bachelor in the world (with more than 7,000 female southern white rhinos to choose from) on Tinder. While Sudan can’t mate due to old age, the campaign raised huge funds for the Conservancy’s programmes.

Being simple is making it clear what your message is about from the very beginning. While it may not fit your campaign targets, being simple is the best way to tell a story because it’s likely to resonate with the most people.

 

3. Know your channels

Knowing where a campaign can be most successful – in line with a client’s brief – is vital for it to be triumphant. Vodafone’s winning ReConnect campaign showed, according to the judges, ‘how media relations can have a big impact’. Commissioning research and analysis from KPMG, Vodafone created complete news stories about the benefits of women going back to work after a career break – which led to wide-reaching coverage across multiple publications. It is a basic of good PR, but we sometimes forget that press releases are more likely to be published if its already a news story, rather than a sales pitch.

Unity’s Yours, Mrs Claus blog for ActionAid won the Most Innovative Use of Digital & Social Media award. The blog was designed to highlight women’s stories, as well as the women and girls ActionAid helps around the world. It was penned by ‘Mrs Claus’, and according to the agency ‘accessible to all, but delivered in such a way that only women would really see it’. Celebrities also contributed to the blog, driving up its traction with the target audience. The judges said: ‘A campaign that demonstrated a thorough understanding of the mechanics of the internet and the way different media channels play out across it’.

One Green Bean’s Best Use of Technology award for the relaunch of Nokia Snake on Facebook Messenger praised a retro game reaching a new, younger audience. While nostalgia seemed to play a huge part in its success, the game has now been played over 74 million times.

Working with clients to identify target channels, as well as knowing what will work for your campaign, is a must for modern PR professionals in the face of so many choices. And if you’re struggling, Vuelio can help you reach all of the right influencers, no matter what channel they’re on.

What do you think it takes to make a great PR campaign? Let us know in the comments below.

JustinRoiland on twitter

When isn’t bad PR, bad PR? When it’s Szechuan sauce

McDonald’s made headline news last week because of a cult cartoon’s obsession with a promotional dipping sauce that was last seen in 1998. But was the lack of Szechuan sauce really a PR disaster? Or was it a stroke of genius worthy of Rick Sanchez Dimension C-137 himself?

*Warning: this post contains references to Rick and Morty – wubalubadubdub*

McDonald’s originally launched the Szechuan sauce for the release of Disney’s Mulan, but season three of Rick and Morty drew a new focus to the ‘delicious sauce’. Rick claimed: ‘it’s what it’s all about’ and he doesn’t care if it takes nine more series to get it back.

Fans were quick to pick up the campaign on social media and this was enough for McDonald’s to leap onto the good PR opportunity, gifting the show’s creator a giant container of the sauce.

Obviously, this fuelled the fanbase’s desire for what was effectively teriyaki and ketchup mixed together (let’s put that to one side). Keeping its PR cool, McDonald’s was coy, announcing a limited-edition release of the sauce for one day only.

Fans went mad for it, camping outside McDonald’s restaurant locations and travelling hundreds of miles to get a taste. And what happened? McDonald’s didn’t supply enough – some locations had none and many more had a measly 20 samples.

Who the squanch believes this was anything but a carefully choreographed strategy? Are we really expected to think THE fast-food giant couldn’t organise enough sauce deliveries?

The ‘disaster’ hit headline news around the world, as people were left disappointed by not having enough of a McDonald’s product. How would you feel if your product or service was in the news because people couldn’t get enough of it? Probably pretty good.

And what did McDonald’s do next?

That’s right, as an ‘apology’ it’s making the sauce more widely available so fans can get it everywhere. Bravo McDonald’s, bravo.

So how can you Get Schwifty like McDonald’s? Follow these simple rules:

  1. Track mentions of your brand on and offline – if McDonald’s hadn’t been aware of Rick and Morty’s fandom’s desire for Szechuan sauce, this would have been dead in the water. Make sure you have the best monitoring available so you don’t miss a single opportunity.
  2. Don’t be afraid to engage with your audience – speaking to fans and responding to their demands is one of the main purposes of social media for brands; get stuck in and have fun with it.
  3. Approach the right influencers first – McDonald’s sent the product to Justin Roiland, co-creator of the show and voice of leading characters Rick and Morty. Don’t know who your influencers are? Get a database that does the work for you.
  4. You’re allowed to have ‘bad press’ – McDonald’s aced this situation by undersupplying the promotional product. There’s very few ways this could have backfired – if no one had claimed the sauce then it wouldn’t have mattered. You shouldn’t be worried about your fans wanting more, this gives you all the power. And if the media thinks you’ve made a mistake? Ride it out, all the press does is make you seem more desirable.
  5. Give the people what they want – McDonald’s has now made moves to make the sauce available for everyone. If it had remained elusive, they could have pushed fans away. It moved quickly to ‘rectify’ the ‘mistake’ giving the fans their pay off.

No one wants to be a PR Morty, and McDonald’s has shown how easy it is to be a PR Rick. What did you think of McDonald’s stunt? Let us know in the comments below: